Perfect Phrases For Dealing With Difficult People

Author : Renee Evenson
Publisher : AMACOM
Page : 242 pages
File Size : 51,9 Mb
Release : 2013-10-15
Category : Business & Economics
ISBN : 9780814432990

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Powerful Phrases for Dealing with Difficult People by Renee Evenson Pdf

How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

Author : Susan Benjamin
Publisher : McGraw Hill Professional
Page : 242 pages
File Size : 45,7 Mb
Release : 2007-09-06
Category : Business & Economics
ISBN : 9780071595124

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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by Susan Benjamin Pdf

Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Author : Susan Benjamin
Publisher : Unknown
Page : 128 pages
File Size : 41,5 Mb
Release : 2013
Category : Conflict management
ISBN : OCLC:939637266

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Perfect Phrases for Dealing with Difficult People by Susan Benjamin Pdf

This book contains hundreds of handy phrases for dealing with difficult situations and people in the workplace.

Author : Anonim
Publisher : Unknown
Page : 226 pages
File Size : 51,6 Mb
Release : 2008
Category : Conflict management
ISBN : 1606712837

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Perfect Phrases for Dealing with Difficult People by Anonim Pdf

Author : Gill Hasson
Publisher : John Wiley & Sons
Page : 215 pages
File Size : 54,7 Mb
Release : 2014-10-29
Category : Family & Relationships
ISBN : 9780857085719

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How to Deal With Difficult People by Gill Hasson Pdf

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Author : Susan Benjamin
Publisher : McGraw Hill Professional
Page : 225 pages
File Size : 45,8 Mb
Release : 2008-08-29
Category : Business & Economics
ISBN : 9780071606202

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Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions by Susan Benjamin Pdf

The Right Phrase for Every Situation . . . Every Time WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of stickycircumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including: Handling criticism and being heard criticizing Picking up the ball when someone else has dropped it Getting credit for your project when an associate takes the praise Deflecting a flirtatious client or coworker Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”

Author : Don Debelak
Publisher : McGraw Hill Professional
Page : 217 pages
File Size : 55,8 Mb
Release : 2008-04-06
Category : Business & Economics
ISBN : 9780071641609

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Perfect Phrases for Meetings by Don Debelak Pdf

Everyone wants to shine in business meetings-whether they are leading them or just participating. Perfect Phrases for Meetings provides hundreds of winning, ready-to-use phrases, arming you with the right words to say in eight crucial types of meetings. This book is a valuable tool for anyone who needs to get a message across and stand out as a leader.

Author : Robert M. Bramson, Ph.D.
Publisher : Dell
Page : 242 pages
File Size : 50,6 Mb
Release : 1988-09-01
Category : Self-Help
ISBN : 9780440202011

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Coping with Difficult People by Robert M. Bramson, Ph.D. Pdf

Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!

Author : Anne Bruce
Publisher : McGraw Hill Professional
Page : 144 pages
File Size : 51,8 Mb
Release : 2005-06-08
Category : Business & Economics
ISBN : 9780071762717

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Perfect Phrases for Documenting Employee Performance Problems by Anne Bruce Pdf

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: Ways to enhance customer service in any business Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture The best answers to a wide range of interview questions Tips for documenting performance issues and conducting face-to-face reviews This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.

Author : Linda Eve Diamond,Robert Bacal,Harriet Diamond,Douglas Max
Publisher : McGraw-Hill Education
Page : 0 pages
File Size : 48,5 Mb
Release : 2008-09-05
Category : Business & Economics
ISBN : 0071485651

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The Complete Book of Perfect Phrases Book for Effective Managers by Linda Eve Diamond,Robert Bacal,Harriet Diamond,Douglas Max Pdf

The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know right now what to say to coach and motivate your employees. With hundreds of ready-to-use phrases you can use in a wide variety of situations, The Complete Book of Perfect Phrases for Managers is the ultimate reference for motivating, managing, and growing employees.

Author : Susan Benjamin
Publisher : Unknown
Page : 128 pages
File Size : 46,9 Mb
Release : 2000
Category : Electronic
ISBN : OCLC:958511288

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Perfect Phrases for Dealing with Difficult People by Susan Benjamin Pdf

Author : Linda Eve Diamond
Publisher : McGraw Hill Professional
Page : 162 pages
File Size : 42,9 Mb
Release : 2007-08-08
Category : Business & Economics
ISBN : 9780071594882

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Perfect Phrases for Building Strong Teams: Hundreds of Ready-to-Use Phrases for Fostering Collaboration, Encouraging Communication, and Growing a by Linda Eve Diamond Pdf

The Right Phrase for Every Situation...Every Time Whether you're a project manager, department head, or CEO, you have to choose the perfect words to inspire real teamwork. This quick-reference guide addresses all the issues you could possibly encounter working with a team-offering hundreds of ready-to-use phrases for every situation. From managing interpersonal conflicts to motivating an entire company, you'll find the exact words you need to: Get people to work with, not against each other Use positive feedback to promote and reward teamwork Inspire communication at every level of the team Build a winning team mindset that can't lose! The key to successful collaboration is right here at your fingertips-in this easy-to-use, subject-by-subject collection of empowering words and fail-proof phrases.

Author : Lori Davila,Margot King
Publisher : McGraw Hill Professional
Page : 210 pages
File Size : 49,8 Mb
Release : 2007-05-22
Category : Business & Economics
ISBN : 9780071510677

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Perfect Phrases for Perfect Hiring: Hundreds of Ready-to-Use Phrases for Interviewing and Hiring the Best Employees Every Time by Lori Davila,Margot King Pdf

The Right Phrase for Every Situation...Every Time Hiring the right person is crucial to business success. You need to know what to say to attract the best applicants, what to ask during the interview, and how to communicate your expectations and goals. Perfect Phrases for Perfect Hiring arms you with the right words for every stage of the hiring process-from early recruiting and reference checking, to final interviews and orientation. Using the book's hundreds of sample phrases and questions, you'll find exactly what to say and do to find just the person you're looking for. Inside you'll find winning phrases to help you Separate the winners from the losers before the interview Find out everything you need to know during the interview Establish a strong working relationship after the interview Packed with the exact phrase to express yourself in any hiring scenario, Perfect Phrases for Perfect Hiring gives you the communication help you need to get the best players on your winning team.

Author : Amy Cooper Hakim,Muriel Solomon
Publisher : Penguin
Page : 352 pages
File Size : 41,9 Mb
Release : 2016-12-06
Category : Business & Economics
ISBN : 9781101993118

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Working with Difficult People, Second Revised Edition by Amy Cooper Hakim,Muriel Solomon Pdf

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Author : Karen Eriksen
Publisher : McGraw Hill Professional
Page : 254 pages
File Size : 40,8 Mb
Release : 2012-04-17
Category : Business & Economics
ISBN : 9780071782951

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Perfect Phrases for Creativity and Innovation: Hundreds of Ready-to-Use Phrases for Break-Through Thinking, Problem Solving, and Inspiring Team by Karen Eriksen Pdf

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME In today’s fast-moving economy and competitive climate, developing a creative, innovative workforce is absolutely essential for success. Perfect Phrases for Creativity and Innovation provides hundreds of ready-to-use phrases for building the kind of exciting, solution-driven work environment that turns average companies into industry leaders. From creating powerful teams to prioritizing ideas to rewarding success, this hands-on guide offers the language and proven tools to help you: Jump-start your own creativity Trigger whole-brain, divergent thinking in your employees Inspire teams to collaborate in new, effective ways Transform every team into an innovation machine