The Power Of Strategic Listening

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The Power of Strategic Listening

Author : Laurie Lewis
Publisher : Rowman & Littlefield
Page : 182 pages
File Size : 40,6 Mb
Release : 2019-10-16
Category : Business & Economics
ISBN : 9781538121320

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The Power of Strategic Listening by Laurie Lewis Pdf

Is Your Organization Designed to Listen demonstrates that listening is an invaluable tool for strategic action that is essential to the success of contemporary organizations. Lewis gives organizations the tools to assess and improve their techniques for listening, including development of how they process and respond to what is heard.

Strategic Listening

Author : Mats Heide,Anette Svingstedt
Publisher : CRC Press
Page : 130 pages
File Size : 55,5 Mb
Release : 2023-11-29
Category : Business & Economics
ISBN : 9781000997248

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Strategic Listening by Mats Heide,Anette Svingstedt Pdf

Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization’s listening must become a strategic issue to exploit the great potential of increased listening. This book provides answers to the following: Why is listening important? What are the barriers to listening? How can both individuals and organizations become better at listening? How can organizations develop strategic listening skills? How does one build a system to improve an organization’s strategic listening?

Organizational Listening for Strategic Communication

Author : Katie R. Place
Publisher : Taylor & Francis
Page : 323 pages
File Size : 50,8 Mb
Release : 2023-06-19
Category : Business & Economics
ISBN : 9781000890655

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Organizational Listening for Strategic Communication by Katie R. Place Pdf

Embracing listening as a useful tool for strengthening organization-publics and organization-employee relationships, this book offers theoretical and practical insights for listening across myriad strategic communication contexts. Chapters authored by a diverse global collective of communication scholars and professionals present original research and case examples of listening for strategic communication in corporate, government, and nonprofit environments. They explore topics such as utilizing artificial intelligence and social media; activism, social justice, and ethics; and fostering diversity, equity, and inclusion within and outside organizations. Each chapter concludes with recommendations for strategic communication practice. This book will be of interest to researchers and advanced students in public relations and strategic communication, organizational communication, and listening.

The Art of Strategic Listening

Author : Robert I. Berkman
Publisher : Paramount Market Publishing
Page : 276 pages
File Size : 47,5 Mb
Release : 2008
Category : Business intelligence
ISBN : 0978660277

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The Art of Strategic Listening by Robert I. Berkman Pdf

Social media is the catch-all name for blogs, Web forums, YouTube, MySpace, FaceBook and the other internet-based sites where consumers converse and share content. All of this unsolicited and authentic discussion and opinion can be a great source of marketplace insight for companies.From paying close attention to consumer discussions on blogs and other social media, you can discover what new products or product features consumers would like to see, and stay alert to emerging trends in your industry that could create new opportunities for your company.Robert Berkman, an experienced information specialist with several books to his credit, gives detailed directions for specialized blog searches, setting up RSS feeds, and tracking buzz. He also provides detailed information about vendors who supply blog monitoring services and discusses the pros and cons of using vendors or doing it yourself.For marketers, public relations firms, strategic business analysts, and corporate planners, this book gives you everything you need to know to begin finding market intelligence in social media. You will learn to look for trends, distinguish a trend from a fad, and determine the credibility of the information you uncover.Moreover, Berkman provides you with tips on organizing all the information you find to help you sift through it, locate just the valuable and relevant content, and reduce information overload.

Strategic Listening for School Leaders

Author : Jeannine S. Tate,Dennis R. Dunklee
Publisher : Corwin Press
Page : 137 pages
File Size : 44,8 Mb
Release : 2005-05-11
Category : Education
ISBN : 9781483363547

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Strategic Listening for School Leaders by Jeannine S. Tate,Dennis R. Dunklee Pdf

This practitioner friendly book concentrates on the importance of strategic listening as a critical interpersonal skill for school leaders in guiding their organizations.

Listening, Community Engagement, and Peacebuilding

Author : Graham D. Bodie,Debra L. Worthington,Zenebe Beyene
Publisher : Taylor & Francis
Page : 182 pages
File Size : 51,7 Mb
Release : 2023-06-01
Category : Political Science
ISBN : 9781000889406

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Listening, Community Engagement, and Peacebuilding by Graham D. Bodie,Debra L. Worthington,Zenebe Beyene Pdf

This book explores the role of listening in community engagement and peacebuilding efforts, bridging academic research in communication and practical applications for individual and social change. For all their differences, community engagement and peacebuilding efforts share much in common: the need to establish and agree on achievable and measurable goals, the importance of trust, and the need for conflict management, to name but a few. This book presents listening – considered as a multi-disciplinary concept related to but distinct from civility, civic participation, and other social processes – as a primary mechanism for accomplishing these tasks. Individual chapters explore these themes in an array of international contexts, examining topics such as conflict resolution, restorative justice, environmental justice, migrants and refugees, and trauma-informed peacebuilding. The book includes contemporary literature reviews and theoretical insights covering the role of listening as related to individual, social, and governmental efforts to better engage communities and build, maintain, or establish peace in an increasingly divided world. This collection provides invaluable insight to researchers, students, educators, and practitioners in intercultural and international communication, conflict management, peacebuilding, community engagement, and international studies.

Public Relations and the Power of Creativity

Author : Sarah Bowman,Adrian Crookes,Øyvind Ihlen,Stefania Romenti
Publisher : Emerald Group Publishing
Page : 256 pages
File Size : 45,5 Mb
Release : 2018-10-04
Category : Business & Economics
ISBN : 9781787692916

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Public Relations and the Power of Creativity by Sarah Bowman,Adrian Crookes,Øyvind Ihlen,Stefania Romenti Pdf

This volume demonstrates a range of possibilities for creative thinking about public relations management and collaboration in different settings and with different purposes. The chapters hint at opportunities, point towards innovation, and challenge our thinking about the power of creativity.

Power Listening

Author : Bernard T. Ferrari
Publisher : Penguin
Page : 208 pages
File Size : 45,9 Mb
Release : 2012-03-01
Category : Business & Economics
ISBN : 9781101560549

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Power Listening by Bernard T. Ferrari Pdf

Listening is harder than it looks- but it's the difference between business success and failure. Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation's most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help readers become active listeners, able to shape and focus any conversation. Ferrari reveals how to turn a tin ear into a platinum ear. His practical insights include: Good listening is hard work, not a passive activity Good listening means asking questions, challenging all assumptions, and understanding the context of every interaction Good listening results in a new clarity of focus, greater efficiency, and an increased likelihood of making better decisions Good listening can be the difference between a long career and a short one

Rhetorical Listening

Author : Krista Ratcliffe
Publisher : SIU Press
Page : 252 pages
File Size : 54,5 Mb
Release : 2005
Category : Education
ISBN : 0809326698

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Rhetorical Listening by Krista Ratcliffe Pdf

Long-ignored within rhetoric and composition studies, listening has returned to the disciplinary radar. Rhetorical Listening: Identification, Gender, Whiteness argues that rhetorical listening facilitates conscious identifications needed for cross-cultural communication.

Sales Thoughts: Selling at the Next Level

Author : Phil Bush and Brett Boston
Publisher : Lulu.com
Page : 158 pages
File Size : 48,7 Mb
Release : 2014-09-16
Category : Business & Economics
ISBN : 9781312499850

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Sales Thoughts: Selling at the Next Level by Phil Bush and Brett Boston Pdf

Our goal in this book is to dramatically lift your sales game. Two reliable studies (Harvard and Gallup), found that 4% of the sales people in the U.S. sell 94% of the goods and services. Other, less dire studies indicate that 15% of all sales people are doing 70% of the selling. Either way you look at it, most sales people are not as good as you are. And there is one major reason.... Lack of planning! This book tells you how and what to plan. It provides key points on upping your game with tips to extend your longevity as a sales pro. Most sales people fail to understand that selling is a long-term investment in understanding your customers' needs and investing time in building strong customer relationships. You have to demonstrate that your customers are buying more than your product; they are buying your expertise and commitment to help them solve problems. Read on to learn how to become a trusted business advisor to your clients through some basic sales planning strategies.

The Routledge Handbook of Nonprofit Communication

Author : Gisela Gonçalves,Evandro Oliveira
Publisher : Taylor & Francis
Page : 497 pages
File Size : 52,9 Mb
Release : 2022-10-12
Category : Business & Economics
ISBN : 9781000689112

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The Routledge Handbook of Nonprofit Communication by Gisela Gonçalves,Evandro Oliveira Pdf

This handbook brings together multidisciplinary and internationally diverse contributors to provide an overview of theory, research, and practice in the nonprofit and nongovernmental organization (NGO) communication field. It is structured in four main parts: the first introduces metatheoretical and multidisciplinary approaches to the nonprofit sector; the second offers distinctive structural approaches to communication and their models of reputation, marketing, and communication management; the third focuses on nonprofit organizations’ strategic communications, strategies, and discourses; and the fourth assembles campaigns and case studies of different areas of practice, causes, and geographies. The handbook is essential reading for scholars, educators, and advanced students in nonprofit and NGO communication within public relations and strategic communication, organizational communication, sociology, management, economics, marketing, and political science, as well as a useful reference for leaders and communication professionals in the nonprofit sector.

The Listening Leader

Author : Shane Safir
Publisher : John Wiley & Sons
Page : 368 pages
File Size : 53,7 Mb
Release : 2017-03-13
Category : Education
ISBN : 9781119186724

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The Listening Leader by Shane Safir Pdf

LISTENING . . . THE KEY TO BECOMING A TRANSFORMATIVE SCHOOL LEADER The Listening Leader is a practical guide that will inspire school, district, and teacher leaders to make substantive change and increase equitable student outcomes. Rooted in the values of equity, relationships, and listening, this luminous book helps reimagine what is possible in education today. Drawing from more than twenty years of experience in public schools, Shane Safir incorporates hands-on strategies and powerful stories to show us how to leverage one of the most vital tools of leadership: listening. As a Listening Leader you'll feel more confident in these core competencies: Cultivating relationships with stakeholders Addressing equity challenges in your organization Gathering student, staff, and parent perspectives as rich data on improvement Fostering a thriving culture of collaboration and innovation The Listening Leader offers a much-needed leadership model to transform every facet of school life, and most importantly, to shape our schools into equitable places of learning. As Michael Fullan writes in the Foreword, "Read it, act on it, and reap the benefits for all." "This book is a 'must have' for any leader trying to move the needle on equity. Drawing from her lived experience as a principal and leadership coach, Safir offers stories that give insight and practical strategies that get results. It's one you'll keep coming back to." —Zaretta Hammond, author of Culturally Responsive Teaching and the Brain " The Listening Leader immediately changed the way I interact with students, teachers, families and community members." —Tamara Friedman, assistant principal, Berkeley High School "Shane Safir has written a brilliant book. As engaging as it is informative and as revelatory as it is relevant. It is a must-read for school leaders and those who aspire to lead." —Chris Emdin, associate professor of science education, Teachers College, Columbia University; author of For White Folks Who Teach In the Hood and the Rest of Ya'll too

Crisis Communication

Author : Finn Frandsen,Winni Johansen
Publisher : Walter de Gruyter GmbH & Co KG
Page : 601 pages
File Size : 44,7 Mb
Release : 2020-08-24
Category : Language Arts & Disciplines
ISBN : 9783110554236

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Crisis Communication by Finn Frandsen,Winni Johansen Pdf

Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). Overview Section I – Introducing the field General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and context Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication Section III – Organizational level To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience Section IV – Interorganizational level Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study Section V – Societal level Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis Section VI – Intersocietal level Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication Section VII – Critical approaches Ethics in crisis communication Section VIII – The future The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please see here.

Assessing Maritime Power in the Asia-Pacific

Author : Greg Kennedy,Harsh V. Pant
Publisher : Routledge
Page : 214 pages
File Size : 50,9 Mb
Release : 2016-03-09
Category : Political Science
ISBN : 9781317177937

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Assessing Maritime Power in the Asia-Pacific by Greg Kennedy,Harsh V. Pant Pdf

Leading academics from around the world, who specialize in analysing maritime strategic issues, deliberate the impact of the American 'pivot' or 're-balance' strategy, and the 'Air-Sea Battle' operational concept, on the maritime power and posture of a number of selected states. Intending to strengthen US economic, diplomatic, and security engagement throughout the Asia-Pacific, both bilaterally and multilaterally, the re-balance stands out as one of the Obama administration's most far-sighted and ambitious foreign policy initiatives.

How to Improve Your Listening Skills - Effective Strategies for Enhancing Your Active Listening Skills

Author : Meir Liraz
Publisher : Independently Published
Page : 26 pages
File Size : 50,7 Mb
Release : 2019-03-10
Category : Business & Economics
ISBN : 1090104685

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How to Improve Your Listening Skills - Effective Strategies for Enhancing Your Active Listening Skills by Meir Liraz Pdf

Most of us are acquainted with the old riddle that goes: "If a tree falls in the forest, and no one is in the area to hear it, does it make a noise?" From a communication point of view, the answer must be a definite "No." Even though there are sound waves, there is no sound because no one perceives it. For communication to take place, there must be both a sender and a receiver. This guide is focused on the receiver - the one who provides feedback to the sender. Most people spend roughly 70% of their waking hours in some form of verbal communication. Yet, how many of us have ever had any formal training in the art of listening? This guide will teach you everything you need to know in order to be an effective listener. My name is Meir Liraz and I'm the author of this book. According to Dun & Bradstreet, 90% of all business failures analyzed can be traced to poor management. This is backed up by my own experience. In my 31 years as a business coach and consultant to businesses, I've seen practically dozens of business owners fail and go under -- not because they weren't talented or smart enough -- but because they were trying to re-invent the wheel rather than rely on proven, tested methods that work. And that is where this book can help, it will teach you how to avoid the common traps and mistakes and do everything right the first time. Table of Contents: 1. Introduction 2. What Listening Is 3. Guides to Effective Listening 4. Barriers to Effective Listening 5. Limit Your Own Talking 6. Effective Listening Tips