Unreasonable Hospitality

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Unreasonable Hospitality

Author : Will Guidara
Publisher : Penguin
Page : 289 pages
File Size : 51,5 Mb
Release : 2022-10-25
Category : Business & Economics
ISBN : 9780593418581

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Unreasonable Hospitality by Will Guidara Pdf

National Bestseller Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

Summary of Will Guidara's Unreasonable Hospitality

Author : Milkyway Media
Publisher : Milkyway Media
Page : 24 pages
File Size : 54,9 Mb
Release : 2023-03-12
Category : Study Aids
ISBN : 8210379456XXX

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Summary of Will Guidara's Unreasonable Hospitality by Milkyway Media Pdf

Buy now to get the main key ideas from Will Guidara's Unreasonable Hospitality In 2010, Eleven Madison Park was ranked the 50th best restaurant in the world, but restaurateur Will Guidara and chef Daniel Humm led it to number one in just seven years. In Unreasonable Hospitality (2022), Guidara explains how constant reinvention and over-the-top hospitality pushed the restaurant to the top. Using stories from his time at the restaurant, he shows how creating a hospitality-first culture can improve everything about your business.

Setting the Table

Author : Danny Meyer
Publisher : Harper Collins
Page : 244 pages
File Size : 53,6 Mb
Release : 2009-10-13
Category : Business & Economics
ISBN : 9780061868245

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Setting the Table by Danny Meyer Pdf

The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.

The Cornell School of Hotel Administration on Hospitality

Author : Michael C. Sturman,Jack B. Corgel,Rohit Verma
Publisher : John Wiley & Sons
Page : 512 pages
File Size : 48,7 Mb
Release : 2011-03-31
Category : Business & Economics
ISBN : 9781118016268

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The Cornell School of Hotel Administration on Hospitality by Michael C. Sturman,Jack B. Corgel,Rohit Verma Pdf

This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations

Coaching Days and Coaching Ways

Author : William Outram Tristram
Publisher : Unknown
Page : 394 pages
File Size : 44,6 Mb
Release : 1888
Category : Coaching (Transportation)
ISBN : HARVARD:32044081178691

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Coaching Days and Coaching Ways by William Outram Tristram Pdf

Setting the Table

Author : Danny Meyer
Publisher : Marshall Cavendish Corporation
Page : 336 pages
File Size : 55,7 Mb
Release : 2010-02-01
Category : Restaurant management
ISBN : 0462099253

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Setting the Table by Danny Meyer Pdf

The inspiring story and guide to becoming successful by one of the world's leading restauranteurs - now in paperback. Successful entrepreneur from the cut-throat restaurant business tells all - the business equivalent to Kitchen Confidential. Danny Meyer's approach is the direct opposite of received business wisdom - and it clearly works! Essential and inspiring reading for anyone interested in setting up their own business. Engaging and full of lessons - hardback edition selected by Management Today magazine as one of the best business books published in 2007 From an award-winning restauranteur comes an intimate and inspirational portrait of business well done, with hands-on advice, enlightening anecdotes, and the fascinating story of staggering success in one of the world's most unforgiving arenas. Danny Meyer is the CEO of the Union Square Hospitality Group and co-owner of eleven critically acclaimed establishments in New York, including his first, the Union Square Café, which came second in the Zagat Survey 2006 only because his Gramercy Tavern was number one. 'Any restauranteur, for that matter any businessperson or entrepreneur, should read this book. Danny Meyer runs a great business and this is a terrific book!' - Gordon Ramsay. 'Danny Meyer's marvelous book is not just about restaurants, but about how to really learn a business...... This book is full of wisdom for entrepreneurs, and for every manager' - Prof. Michael Porter, Havard Business School.

Unreasonable Leadership

Author : Gary Chartrand
Publisher : Dog Ear Publishing
Page : 248 pages
File Size : 42,7 Mb
Release : 2010-09
Category : Business & Economics
ISBN : 9781608446858

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Unreasonable Leadership by Gary Chartrand Pdf

"Unreasonable Leadership provides a blueprint of how to lead and forge change in all types of economic environments. Gary Chartrand's powerful message of redefining the game, creating new pathways where there are none, leading without fear and mobilizing teams to coalesce around a goal is a timeless tool and is a must read for all who would call themselves leaders." Carla Harris, author of Expect To Win "Unreasonable Leadership should be required reading in every business school. What Gary Chartrand did to build Acosta into a industry leading sales and Marketing Juggernaut is simply remarkable and so is this book." Jon Gordon, Best-selling author of The Energy Bus and Soup "This is a smart, thought-provoking approach to leadership and how to create the ideal environment for bringing about positive change and achieving meaningful results." Mitt Romney, Former Governor of Massachusetts Gary Chartrand's Unreasonable Leadership provides a blueprint for leaders who are driving change not only in the corporate sector but in the social sector as well. Gary describes what it takes to be a true pioneer, to achieve unprecedented, ground breaking results despite the complexity of the work and the enormity of the challenges. We've learned through Teach for America that Unreasonable Leadership is exactly what is required to transform our entrenched public education systems. Wendy Kopp, CEO and Founder of Teach For America Achieving a vision that seemed nearly impossible, having the courage to make difficult decisions, and leading with conviction transformed a company and its entire industry. Unreasonable Leadership charts the growth of Acosta Sales and Marketing, a food brokerage firm that grew from a one-state operation employing 11 people to an international sales and marketing agency employing a staff of more than 16,000 in the US and Canada. During a 12-year span, company sales grew from $3 billion to $60 billion. How did this happen? Acosta Chairman Gary Chartrand followed the advice of George Bernard Shaw: "All progress comes from unreasonable people." Chartrand's success as an unreasonable leader testifies to the value of setting a bold agenda, never being afraid to ask, and the critical importance of molding a corporate culture. His personal saga shows what can be accomplished no matter the odds of what "conventional wisdom" labels as impossible.

The Spirit of Hospitality

Author : Larry Stuart
Publisher : Morgan James Publishing
Page : 224 pages
File Size : 49,7 Mb
Release : 2018-09-04
Category : Business & Economics
ISBN : 9781683509905

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The Spirit of Hospitality by Larry Stuart Pdf

The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation. What happened to kindness, humility and the human touch vs. having our face buried into a laptop or IPhone? A life dedicated to excellence does not come by chance, or with age, but by choice and commitment. Larry Stuart strives to give The Spirit of Hospitality to others who are called to a life of prosperity and significance. He provides the tools, attributes and real-life examples of what works when it comes to serving up a memorable guest service delivery and describes the necessary ingredients of hospitality. There is hope only if individuals bring back the missing ingredients of kindness, humility, integrity, encouragement, generosity, team and accountability. Only then is the spirit of hospitality empowered to provide the right leadership approach in building relationships to a new level of expectation, and allows those who embrace that spirit to accomplish whatever they strive to achieve.

The Heart of Hospitality

Author : Micah Solomon
Publisher : SelectBooks, Inc.
Page : 210 pages
File Size : 47,9 Mb
Release : 2016-10-11
Category : Business & Economics
ISBN : 9781590793794

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The Heart of Hospitality by Micah Solomon Pdf

Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

I Love New York

Author : Daniel Humm,Will Guidara
Publisher : Ten Speed Press
Page : 514 pages
File Size : 53,9 Mb
Release : 2013-04-09
Category : Cooking
ISBN : 9781607744405

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I Love New York by Daniel Humm,Will Guidara Pdf

From the acclaimed team behind Manhattan's three-Michelin-starred Eleven Madison Park restaurant comes this deluxe cookbook showcasing the foods, ingredients, and culinary history of New York. After landing rave reviews for his transformation of Eleven Madison Park from a French brasserie into a fine dining restaurant, chef Daniel Humm decided to refashion Manhattan’s ultimate destination restaurant into a showcase for New York’s food artisans. Instead of looking abroad for inspiration, Humm headed to his own backyard, exploring more than fifty farms in the greater New York area and diving into the city’s rich culinary heritage as a cultural melting pot. In I Love New York, Humm and his business partner, Will Guidara, present an in-depth look at the region’s centuries-old farming traditions along with nearly 150 recipes that highlight its outstanding ingredients—from apples, celery root, and foie gras to nettles, pork, scallops, and venison. Included among these dishes designed explicitly for the home cook are reinterpretations of New York classics, like Oyster Pan Roast, Manhattan Clam Chowder, and the Bloody Mary. Lushly illustrated with photographs of the area’s dramatic landscapes and the farmers who tend the land, this unique ode introduces the concept of New York regional cuisine as it celebrates the bounty of this exceptional state.

How Does Pharmaceutical Marketing Influence Doctors' Prescribing Behaviour?

Author : Eric Laat,Frank A. G. Windmeijer,Rudy C. Douven
Publisher : Unknown
Page : 124 pages
File Size : 53,6 Mb
Release : 2002
Category : Drugs
ISBN : UOM:39015056692877

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How Does Pharmaceutical Marketing Influence Doctors' Prescribing Behaviour? by Eric Laat,Frank A. G. Windmeijer,Rudy C. Douven Pdf

Eleven Madison Park

Author : Daniel Humm,Will Guidara
Publisher : Little, Brown
Page : 384 pages
File Size : 41,5 Mb
Release : 2011-11-11
Category : Cooking
ISBN : 0316098515

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Eleven Madison Park by Daniel Humm,Will Guidara Pdf

Eleven Madison Park is one of New York City's most popular fine-dining establishments, and one of only a handful to receive four stars from the New York Times. Under the leadership of Executive Chef Daniel Humm and General Manager Will Guidara since 2006, the restaurant has soared to new heights and has become one of the premier dining destinations in the world. ELEVEN MADISON PARK: THE COOKBOOK is a sumptuous tribute to the unforgettable experience of dining in the restaurant, where the latest culinary techniques are married with classical French cuisine. The book features more than 125 sophisticated recipes, arranged by season, adapted for the home cook, and accompanied by stunning full-color photographs by Francesco Tonelli. ELEVEN MADISON PARK is sure to be one of the most talked-about cookbooks of 2011.

Lead with Hospitality

Author : Taylor Scott
Publisher : BenBella Books
Page : 257 pages
File Size : 44,8 Mb
Release : 2021-04-27
Category : Business & Economics
ISBN : 9781953295224

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Lead with Hospitality by Taylor Scott Pdf

Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose • How serving people with empathy and compassion sparks workers' highest productivity • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity • How making people feel significant drives them to deliver their best work He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.

Speak with Impact

Author : Allison Shapira
Publisher : AMACOM
Page : 240 pages
File Size : 43,7 Mb
Release : 2018-10-16
Category : Business & Economics
ISBN : 9780814439364

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Speak with Impact by Allison Shapira Pdf

When you know what to say and how to say it, people listen. Find your powerful voice, and step into leadership. Speak with impact. Every day, you have an opportunity to use your voice to have a positive impact -- at work or in your community. You can inspire and persuade your audience -- or you can distract and put them to sleep. Presentation styles where leaders are nervous, ramble, and robotic can ruin a talk on even the most critical topics. As your performances become weak, your career prosects start to dim. To get ahead and make an impact, you need to deliver well-crafted messages with confidence and authenticity. You must?sound?as capable as you are. Public speaking is a skill, not a talent. With the right guidance, anyone can be a powerful speaker. Written by former opera singer turned CEO and TEDx speaker Allison Shapira, Speak with Impact unravels the mysteries of commanding attention in any setting, professional or personal. Whether it’s speaking up at a meeting, presenting to clients, or talking to large groups, this book’s easy-to-use frameworks, examples and exercises will help you: Engage your audience through storytelling and humor Use breathing techniques to overcome stage fright Strengthen and project your voice by banishing filler words/uptalk Use effective body language and build your executive presence Compose a clear message and deliver confident, authentic presentations Learn to conquer fear, capture attention, motivate action, and take charge of your career with?Speak with Impact.