Complaints

Author : Sara Ahmed
Publisher : Duke University Press
Page : 225 pages
File Size : 42,9 Mb
Release : 2021-08-09
Category : Social Science
ISBN : 9781478022336

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Complaint! by Sara Ahmed Pdf

In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.

Author : United States. General Accounting Office
Publisher : Unknown
Page : 56 pages
File Size : 55,7 Mb
Release : 1998
Category : Health maintenance organizations
ISBN : UOM:39015047862126

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HMO Complaints and Appeals by United States. General Accounting Office Pdf

Author : Samuel Walker
Publisher : Unknown
Page : 88 pages
File Size : 48,7 Mb
Release : 2002
Category : Community policing
ISBN : PURD:32754073898771

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Mediating Citizen Complaints Against Police Officers by Samuel Walker Pdf

This report provides guidance in helping police and community leaders develop successful mediation programs for addressing citizen complaints against police officers. The first chapter defines mediation as "the informal resolution of a complaint or dispute between two parties through a face-to-face meeting in which a professional mediator serves as a neutral facilitator and where both parties ultimately agree that an acceptable resolution has been reached." The goals of mediation are to achieve understanding of the issues involved in the complaint, solve any problems associated with the complaint, and achieve reconciliation between the parties. The second chapter outlines the potential benefits of mediation for police officers, citizen complainants, police accountability, community policing, the complaint process, and the criminal justice system. The third chapter discusses the key issues in developing a mediation program for citizen complaints against police. Among the issues addressed are voluntary participation, case eligibility, the mediation of racial and ethnic-related complaints, the mediation of complaints by women, potential language and cultural barriers, case screening, police discipline and accountability, and getting both sides to the table. Other issues addressed pertain to the mediation session itself and the enforcement of agreements. Chapter four presents results from a survey of existing citizen complaint mediation programs. The concluding chapter describes a model for a successful mediation program for citizen complaints against police. 100 references.

Author : United States. Congress. House. Select Committee on Small Business
Publisher : Unknown
Page : 16 pages
File Size : 40,8 Mb
Release : 1956
Category : Antitrust law
ISBN : STANFORD:36105119643299

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Antitrust Complaints by United States. Congress. House. Select Committee on Small Business Pdf

Author : James G. Shaw
Publisher : Lulu.com
Page : 242 pages
File Size : 54,7 Mb
Release : 2011-06-23
Category : Business & Economics
ISBN : 9780983773207

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Triple Customer Complaints by James G. Shaw Pdf

A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our organizations as our customers do is critical to achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization's processes to ensure that the customer's point of view is primary.

Author : Anonim
Publisher : Unknown
Page : 24 pages
File Size : 53,5 Mb
Release : 1981
Category : Consumer complaints
ISBN : UCR:31210012719876

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Managing Consumer Complaints by Anonim Pdf

Author : Great Britain: Parliament: House of Commons: Defence Committee
Publisher : The Stationery Office
Page : 74 pages
File Size : 54,8 Mb
Release : 2013-02-26
Category : Technology & Engineering
ISBN : 0215054458

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The Work of the Service Complaints Commissioner for the Armed Forces by Great Britain: Parliament: House of Commons: Defence Committee Pdf

It is accepted that the steady increase in the level of Service complaints made directly to the chain of command or referred by the Commissioner may indicate an increasing level of confidence in the system. However, there is concern noting the Commissioner's comments regarding a much lower rate of annual increase in contacts about matters that could become Service complaints compared to the first three years that her post had existed. This concern is heightened by other organisations, such as the Service Families Federations, reporting lower levels of contact from Service personnel, solicitors reporting an increase in the number of individuals approaching them as they felt the Commissioner had no powers, and the increase in the number of people not pursuing matters with the Commissioner after initial contact for the same reason. There is also concern that the Commissioner and others are reporting that fears of redundancy among Service personnel appear to be deterring them from making Service complaints. It is unacceptable that Service personnel who believe they have a genuine grievance in relation to redundancy or any other matter are reluctant to seek redress and resolution of the matter through the appropriate channels because they fear the consequences of making a complaint. As a matter of urgency the MoD and the Commissioner should investigate this matter. The Service Complaints Commissioner role is an integral part of honouring the Armed Forces Covenant and whilst there has been progress made in delivering a fair, just and efficient Service complaints system, there is still a long way to go

Author : John Beggs,Hugh Davies
Publisher : Oxford University Press
Page : 833 pages
File Size : 52,5 Mb
Release : 2009-07-09
Category : Law
ISBN : 9780199546183

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Police Misconduct, Complaints, and Public Regulation by John Beggs,Hugh Davies Pdf

This new work covers the highly sensitive topic of who polices the police. Dealing with all aspects of the law relating to the regulation of the police, it gives detailed analysis and guidance on practice at complaints and misconduct hearings and the role and powers of the IPCC and of its statutory guidance. Appendices include regulations and associated Home Office Guidance under the 2004 and 2008 performance and misconductregimes, and the new 2008 PAT rules.

Author : Jonathan Reinarz,Rebecca Wynter
Publisher : Routledge
Page : 301 pages
File Size : 49,6 Mb
Release : 2014-12-17
Category : Medical
ISBN : 9781317637639

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Complaints, Controversies and Grievances in Medicine by Jonathan Reinarz,Rebecca Wynter Pdf

Recent studies into the experiences and failures of health care services, along with the rapid development of patient advocacy, consumerism and pressure groups have led historians and social scientists to engage with the issue of the medical complaint. As expressions of dissatisfaction, disquiet and failings in service provision, past complaining is a vital antidote to progressive histories of health care. This book explores what has happened historically when medicine generated complaints. This multidisciplinary collection comprises contributions from leading international scholars and uses new research to develop a sophisticated understanding of the development of medicine and the role of complaints and complaining in this story. It addresses how each aspect of the medical complaint – between sciences, professions, practitioners and sectors; within politics, ethics and regulatory bodies; from interested parties and patients – has manifested in modern medicine, and how it has been defined, dealt with and resolved. A critical and interdisciplinary humanities and social science perspective grounded in historical case studies of medicine and bioethics, this volume provides the first major and comprehensive historical, comparative and policy-based examination of the area. It will be of interest to historians, sociologists, legal specialists and ethicists interested in medicine, as well as those involved in healthcare policy, practice and management.

Author : Great Britain: Parliament: House of Commons: Committee on Standards and Privileges
Publisher : The Stationery Office
Page : 154 pages
File Size : 54,9 Mb
Release : 2007-04-02
Category : Political Science
ISBN : 0215033477

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Complaints about alleged misuse of Parliamentary dining facilities by Great Britain: Parliament: House of Commons: Committee on Standards and Privileges Pdf

Complaints about alleged misuse of Parliamentary dining Facilities : Third report of session 2006-07, report and appendices, together with formal Minutes

Author : Great Britain: Parliament: House of Commons: Justice Committee
Publisher : The Stationery Office
Page : 24 pages
File Size : 40,5 Mb
Release : 2008
Category : Law
ISBN : 0215524381

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Appointment of the Chair of the Office for Legal Complaints by Great Britain: Parliament: House of Commons: Justice Committee Pdf

The chairmanship of the Office for Legal Complaints is one of the posts which are subject to (non-binding) pre-appointment scrutiny by select committees. Elizabeth France was recruited to the position on 10 October 2008, and the Justice Committee took oral evidence from her on 21 October. The Committee considered Ms France's competencies relevant to the role, her experience and proposed strategies for meeting the key challenges and objectives of the new position. The Committee is entirely satisfied that Elizabeth France meets the criteria necessary for the role of chair for the Office for Legal Complaints.

Author : Young Lyoul Lee,Korea Economic Research Institute (South Korea)
Publisher : 길잡이미디어
Page : 128 pages
File Size : 50,7 Mb
Release : 2006-02-24
Category : Consumer complaints
ISBN : 9788980313433

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Managing Consumers' Online Complaints by Young Lyoul Lee,Korea Economic Research Institute (South Korea) Pdf

Consumer complaints in the Internet forum have posed as a big threat for companies. However, little attention has been given to this issue so far. The users in the Internet forum can be categorized into three groups: complainers, repliers to the messages, and observers who only read the complaints or replies. This study explores how a company's response to complaints online affects the evaluation of the company by the observers, who are major users of the Internet forum. More specifically, this study examines how a company can select a response strategy to protect its reputation according to the context of the complaint. Psychology and Communication on the Internet Content Analysis of Web site Conceptual Model and Hypotheses Study 1 Study 2 Managerial Implications and Recommendations

Author : Anonim
Publisher : Nordic Council of Ministers
Page : 94 pages
File Size : 47,7 Mb
Release : 2002
Category : Consumer complaints
ISBN : 9289308265

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A Study on Alternative Dispute Resolution and Cross-border Complaints in Europe by Anonim Pdf

4. THE NORDIC ADR SYSTEMS

Author : Council of Europe
Publisher : Council of Europe
Page : 18 pages
File Size : 55,9 Mb
Release : 2017-02-03
Category : Political Science
ISBN : 8210379456XXX

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European Social Charter - Collective complaints procedure by Council of Europe Pdf

The European Social Charter, adopted in 1961 and revised in 1996, is the counterpart of the European Convention on Human Rights in the field of economic and social rights. It guarantees a broad range of human rights related to employment, housing, health, education, social protection and welfare. No other legal instrument at pan-European level provides such an extensive and complete protection of social rights as that provided by the Charter. The Charter is therefore seen as the Social Constitution of Europe and represents an essential component of the continent’s human rights architecture.

Author : United States. Congress. Senate. Committee on Governmental Affairs
Publisher : Unknown
Page : 386 pages
File Size : 54,5 Mb
Release : 1977
Category : Discrimination in employment
ISBN : CORNELL:31924001346620

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Handling of Discrimination Complaints in the Senate by United States. Congress. Senate. Committee on Governmental Affairs Pdf