How Organisations Measure Success The Use Of Performance Indicators In Government

Author : Neil Carter,Patricia Day,Rudolf Klein
Publisher : Routledge
Page : 216 pages
File Size : 43,8 Mb
Release : 2002-01-22
Category : Social Science
ISBN : 9781134813643

Get Book

How Organisations Measure Success by Neil Carter,Patricia Day,Rudolf Klein Pdf

Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success analyses existing methods from their origins in the 1960s to their revival in the 1980s as part of the Financial Management Initiative and its apotheosis in the 1990s Next Steps Initiative. How Organisations Measure Success reports on two years of field research funded by the Economic and Social Research Council and will be of great interest to students of social policy and public administration as well as professionals working in government and public sector management.

Author : George A. Boyne
Publisher : Cambridge University Press
Page : 354 pages
File Size : 52,6 Mb
Release : 2006-11-23
Category : Business & Economics
ISBN : 0521859913

Get Book

Public Service Performance by George A. Boyne Pdf

Publisher description

Author : David Parmenter
Publisher : John Wiley & Sons
Page : 448 pages
File Size : 52,8 Mb
Release : 2015-04-03
Category : Business & Economics
ISBN : 9781119019831

Get Book

Key Performance Indicators by David Parmenter Pdf

Streamline KPIs to craft a simpler, more effective system of performance measurement Key Performance Indicators provides an in-depth look at how KPIs can be most effectively used to assess and drive organizational performance. Now in its third edition, this bestselling guide provides a model for simplifying KPIs and avoiding the pitfalls ready to trap the unprepared organization. New information includes guidance toward defining critical success factors, project leader essentials, new tools including worksheets and questionnaires, and real-world case studies that illustrate the practical application of the strategies presented. The book includes a variety of templates, checklists, and performance measures to help streamline processes, and is fully supported by the author’s website to provide even more in-depth information. Key Performance Indicators are a set of measures that focus on the factors most critical to an organization’s success. Most companies have too many, rendering the strategy ineffective due to overwhelming complexity. Key Performance Indicators guides readers toward simplification, paring down to the most fundamental issues to better define and measure progress toward goals. Readers will learn to: separate out performance measures between those that can be tied to a team and result in a follow-up phone call (performance measures) and those that are a summation of a number of teams working together (result indicators) look for and eradicate those measures that have a damaging unintended consequence, a major darkside Sell a KPI project to the Board, the CEO, and the senior management team using best practice leading change techniques Develop and use KPIs effectively with a simple five stage model Ascertain essential performance measures, and develop a reporting strategy Learn the things that a KPI project leader needs to know A KPI project is a chance at a legacy – the project leader, facilitator, or coordinator savvy enough to craft a winning strategy can affect the organization for years to come. KPI projects entail some risk, but this book works to minimize that risk by arming stakeholders with the tools and information they need up front. Key Performance Indicators helps leaders shape a performance measurement initiative that works.

Author : David Parmenter
Publisher : John Wiley & Sons
Page : 336 pages
File Size : 48,7 Mb
Release : 2012-05-01
Category : Business & Economics
ISBN : 9780470944547

Get Book

Key Performance Indicators for Government and Non Profit Agencies by David Parmenter Pdf

Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Key Performance Indicators for Government and Nonprofit Agencies: Implementing Winning KPIs is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools for government agencies and nonprofit groups. Implementation variations and short cuts for government and not-for-profit organizations How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Also by David Parmenter: Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition Filled with numerous case studies and checklists to help readers develop their KPIs, this book shows government agencies and nonprofits how to select and implement winning key performance indicators to ensure that their performance management initiatives are successful.

Author : Richard Kearney
Publisher : Routledge
Page : 383 pages
File Size : 48,5 Mb
Release : 2018-03-05
Category : Political Science
ISBN : 9780429977596

Get Book

Public Sector Performance by Richard Kearney Pdf

Confronted with rising citizen discontent, the Reinventing Government movement, and new technological challenges, public organizations everywhere are seeking means of improving their performance. Their quest is not new, rather, the concern with improving the performance of government organizations has existed since the Scientific Management Movement. Public Sector Performance brings together in a single volume the classic, enduring principles and processes that have defined the field of public sector performance, as written in the words of leading practitioners and scholars. Taken as a whole, this volume provides a performance compass for today's public managers, helping them to reconstruct the public's confidence in, and support of, government.Defined here as managing public organizations for outcomes, performance is examined in all its varied dimensions: organizing work, managing workers, measuring performance, and overcoming resistance to performance-enhancing innovations. The selected articles are interesting, thought provoking, and instructive. They are classics in that they have been widely cited in the scholarly literature and have enduring value to public managers who seek to understand the many dimensions of performance. The book is organized into three sections: Performance Foundations, Performance Strategies, and Performance Measurement. Excerpts from additional selected articles feature special topics and wisdom from performance experts.

Author : Richard Boyle
Publisher : Institute of Public Administration
Page : 100 pages
File Size : 52,9 Mb
Release : 2005
Category : Business & Economics
ISBN : 1904541240

Get Book

Civil Service Performance Indicators by Richard Boyle Pdf

Author : Wouter Van Dooren,Geert Bouckaert,John Halligan
Publisher : Routledge
Page : 276 pages
File Size : 53,7 Mb
Release : 2015-02-19
Category : Business & Economics
ISBN : 9781317814153

Get Book

Performance Management in the Public Sector by Wouter Van Dooren,Geert Bouckaert,John Halligan Pdf

In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition has been revised and updated to examine: performance in the context of current public management debates, including emerging discussions on the New Public Governance and neo-Weberianism; the many definitions of performance and how it has become one of the most contested agendas of public management; the so-called perverse effects of using performance indicators; the technicalities of performance measurement in a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and the future challenges and directions of performance management Performance Management in the Public Sector 2nd edition offers an approachable insight into a complex theme for practitioners and public management students alike.

Author : Anonim
Publisher : Unknown
Page : 92 pages
File Size : 51,7 Mb
Release : 1994-01-01
Category : Administrative agencies
ISBN : 9264142266

Get Book

Performance Management in Government by Anonim Pdf

"This paper is concerned with performance measurement. It aims at assembling and analysing information on how Member countries are approaching performance measurement and at highlighting good practice. Examines performance measurement in both setting of targets and review of performance. Focuses on performance measurement through the use of performance measures or indicators. It does not cover performance measurement in terms of in-depth programme evaluation, although the relationship between performance measures or indicators and such evaluation is discussed." -- Introduction.

Author : David Challis,Paul Clarkson
Publisher : Routledge
Page : 357 pages
File Size : 54,7 Mb
Release : 2017-03-02
Category : Social Science
ISBN : 9781351912198

Get Book

Performance Indicators in Social Care for Older People by David Challis,Paul Clarkson Pdf

The growing focus on performance review and monitoring means that awareness and use of performance indicators has increased throughout a number of public services. Set within a national context, this book reviews the historical development and measurement issues of performance indicators within social care and the public sector for older people. It then provides an approach to effective local performance measurement in services for older people and an organizing framework within which organizations can arrange their performance appraisal for older people's services. The development of performance review in social care of older people is examined, as is the process of developing local performance measures and engaging staff in enquiry and quality management. The book also reviews the process of developing performance indicators and their utilization at an agency level. Performance Indicators in Social Care for Older People will be of particular interest in the UK for local service providers who are developing approaches for local performance review. It will also be of interest internationally, especially in countries where services for older people are currently developing in a similar direction.

Author : Guy Redden
Publisher : SAGE
Page : 179 pages
File Size : 55,5 Mb
Release : 2019-03-11
Category : Social Science
ISBN : 9781526462862

Get Book

Questioning Performance Measurement: Metrics, Organizations and Power by Guy Redden Pdf

Questioning Performance Measurement: Metrics, Organizations and Power is the first book to interrogate the organizational turn towards performance metrics critically. Performance measurement is used to evaluate a diverse range of activities throughout the private, public and non-governmental sectors. But in an increasingly data driven world, what does it really mean to measure ‘performance’? Taking a sociology of quantification perspective, this book traces the rise of performance measurement, questions its methods and objectivity, and examines the social significance of the flood of numbers through which value is represented and actors are held accountable. An illuminating read for students, scholars and practitioners across Organization Studies, Sociology, Business and Management, Public Policy and Administration.

Author : Patricia W. Ingraham,Laurence E. Lynn Jr.
Publisher : Georgetown University Press
Page : 260 pages
File Size : 40,6 Mb
Release : 2004-11-17
Category : Political Science
ISBN : 1589014235

Get Book

The Art of Governance by Patricia W. Ingraham,Laurence E. Lynn Jr. Pdf

Public administration has evolved into an extraordinarily complex form of governance employing traditional bureaucracy, quasi-government public organizations, and collaborative networks of nongovernmental organizations. Analyzing and improving government performance—a matter of increasing concern to citizens, elected officials, and managers of the organizations themselves—has in turn become a much more fraught undertaking. Understanding the new complexities calls for new research approaches. The Art of Governance presents a fresh palette of research based on a new framework of governance that was first developed by coeditor Laurence E. Lynn, Jr., with Carolyn J. Heinrich, and Carolyn J. Hill in their book, Improving Governance: A New Logic for Empirical Research. That book identified how the relationships among citizens, legislatures, executive and organizational structures, and stakeholders interact, in order to better diagnose and solve problems in public management. This volume takes that relational concept into new realms of conceptualization and application as it links alternative institutional and administrative structures to program performance in different policy areas and levels of government. Collectively, the contributors begin to paint a new picture of how management matters throughout the policy process. They illuminate how, at different levels of an organization, leadership and management vary—and explore both the significance of structural systems and the importance of alternative organizational forms for the implementation of public policies. The Art of Governance shows that effective governance is much more complex than paint-by-number. But if the variety of forms and models of governance are analyzed using advanced theories, models, methods, and data, important lessons can be applied that can lead us to more successful institutions.

Author : Melchor de Guzman,Aiedeo Mintie Das,Dilip K. Das
Publisher : CRC Press
Page : 365 pages
File Size : 42,5 Mb
Release : 2011-10-17
Category : Law
ISBN : 9781420076707

Get Book

Strategies and Responses to Crime by Melchor de Guzman,Aiedeo Mintie Das,Dilip K. Das Pdf

Every year, esteemed scholars and practitioners meet at the International Police Executive Symposium to discuss contemporary issues in policing and share ideas about effective strategies in their jurisdictions. Drawn from the proceedings at the Thirteenth Annual Meeting held in Turkey and updated with new developments since the conference, Strategic Responses to Crime: Thinking Locally, Acting Globally describes how local police agencies are addressing issues of crime that have global implications. With contributions from a diverse panel of experts, the book combines scholarly perspectives with those of practitioners and explores issues in various cultural settings worldwide. Topics discussed include: Community policing and police innovations such as safety and security councils Performance management systems in police organizations Efforts to combat drug cultivation and trafficking International terrorism and individuals’ motivations for joining terrorist organizations Approaches for handling and policing the mentally ill in accordance with human rights concerns Cybercrime and child sexual abuse Crime scene assessment, information gathering, and case development and management Jurisprudence, law, and empirical research related to racial profiling in the United States Computer technology and crime analysis tools and models Emerging police administration strategies Combining empirical evidence from scholarly studies with in-the-trenches experience from practitioners, this volume assembles critical insight into a range of issues relevant to policing in the 21st century.

Author : Michael Pidd
Publisher : Cambridge University Press
Page : 128 pages
File Size : 46,9 Mb
Release : 2012-02-02
Category : Business & Economics
ISBN : 9781107378018

Get Book

Measuring the Performance of Public Services by Michael Pidd Pdf

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.

Author : Wouter Van Dooren,Steven Van de Walle
Publisher : Springer
Page : 286 pages
File Size : 45,9 Mb
Release : 2016-04-30
Category : Political Science
ISBN : 9781137105417

Get Book

Performance Information in the Public Sector by Wouter Van Dooren,Steven Van de Walle Pdf

Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.

Author : Hans de Bruijn
Publisher : Routledge
Page : 140 pages
File Size : 54,7 Mb
Release : 2003-09-02
Category : Business & Economics
ISBN : 9781134420315

Get Book

Managing Performance in the Public Sector by Hans de Bruijn Pdf

Topical and taking a bold stance in the contentious debate surrounding performance in the public sector, this new edition shows readers how performance thinking has a substantial impact on the management of public organizations. Thoroughly revised and updated, this highly successful text, written by an experienced academic and practitioner is packed full with a wealth of new features. These include: more examples and cases, from a variety of different sectors, including, hospitals, courts, school and universities a whole new chapter on the dynamics of performance management; answering the questions – how do PM systems evolve? Which effects will dominate in the long run? many extra recommendations for making PM attractive for managers. An informed and up-to-date analysis of this subject, this is an essential text for all those studying, both at undergraduate and postgraduate level, performance management in the public sector.