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Author : National Performance Review (U.S.)
Publisher : Unknown
Page : 78 pages
File Size : 40,7 Mb
Release : 1997
Category : Administrative agencies
ISBN : UOM:39015041531255
Author : Asbjørn Rolstadås
Publisher : Springer Science & Business Media
Page : 394 pages
File Size : 41,7 Mb
Release : 2012-12-06
Category : Business & Economics
ISBN : 9789401112123
This book serves as a textbook for an introductory course on performance management. It gives an overview over various aspects of managing performance of the modem enterprise by focusing on performance evaluation and measurement and performance improvement techniques. Most of the material is based on a thorough literature search and an extensive reference list has been included. The book has been sponsored by the Norwegian productivity research program TOPP and by the COMETT program of the European Community Commission. It has been applied as the text for a continuing education course both within TOPP and the COMETT project APECE. It will also serve as part of a course material for a master's degree in technology management. The book is aimed at an audience of business and technology oriented personnel at middle and higher management level in manufacturing industry. At the same time it is suitable as a textbook for business and engineering schools and colleges. is organized in five parts discussing productivity and The book performance, performance planning, performance review, performance improvement and performance influencing factors. The authors have worked closely together to obtain a well coordinated text without overlap. They have provided a draft. This draft has been circulated for comments amongst the authors and amongst external experts. Based on their input the manuscript has been revised. Eivald RfI}ren and Einar Printz Moe, chairman of the board and program manager for the TOPP research program respectively, have also provided valuable input to the book.
Author : Paolo Taticchi
Publisher : Springer Science & Business Media
Page : 373 pages
File Size : 51,7 Mb
Release : 2010-01-22
Category : Business & Economics
ISBN : 9783642048005
Measuring and managing the performance of a business is one of the most genuine desires of management. Balanced scorecard, the performance prism and activity-based management are the most popular frameworks in this setting. Based on the findings of R.G. Eccles’ acclaimed "Performance Measurement Manifesto (1991)" this book introduces new contexts and themes of application and presents emerging research areas related to business performance measurement and management, e.g. SMEs and sustainability. As a result of the 1st International Summer School Piero Lunghi on "Perspectives of Business Performance Management" this book is written both for students and academics, as well as for practitioners looking for new, yet proven ways to measure and manage business performance.
Author : M. Zairi
Publisher : Springer Science & Business Media
Page : 322 pages
File Size : 46,8 Mb
Release : 2012-12-06
Category : Business & Economics
ISBN : 9789401113021
Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financial figures as the foundation for performance measurement to treating them as one among a broader set of potential financial measures. Changes in cost structures and the manufacturing and competi tive environment have been responsible for the change of emphasis. In today's worldwide competitive environment companies are compet ing in terms of product quality, delivery, reliability, after-sales service and customer satisfaction. None of these variables are measured by traditional financial measures, despite the fact that they represent the major goals of world-class manufacturing companies. By focusing mainly on financial variables there is a danger that the performance reporting system will motivate managers to focus exclusively on cost reduction and short-term profitability and ignore many of the critical factors that determine long-term business success. The key to success, in today's global economy, is total customer satisfaction. To achieve this, companies must develop performance measures that drive employees to control processes that satisfy customer expectations. In particular, performance measures should provide process-level information that motivates employees to achieve the responsiveness and flexibility that companies require to compete on a global basis. Responsiveness is achieved by building relationships that lead to satisfied customers, suppliers and employees. Flexibility is achieved by reducing output variation in proceSfes; for example, the reduction of lead times and delays are both necessary for sustained competitive excellence and long-term profitability.
Author : Andy Neely
Publisher : Cambridge University Press
Page : 386 pages
File Size : 49,5 Mb
Release : 2002-03-07
Category : Business & Economics
ISBN : 052180342X
A multidisciplinary book on performance measurement that will appeal to students, researchers and managers.
Author : Ilia Bider,Terry Halpin,John Krogstie,Selmin Nurcan,Erik Proper,Rainer Schmidt,Roland Ukor
Publisher : Springer
Page : 341 pages
File Size : 43,6 Mb
Release : 2010-06-07
Category : Business & Economics
ISBN : 9783642130519
This book contains the proceedings of two well established scienti?c events held in connection with the CAiSE conferences relating to the areas of enterprise, business-processes, and information systems modeling: – The 11th International Workshop on Business Process Modeling, Devel- ment and Support (BPMDS 2010); – The 15th International Conference on Exploring Modeling Methods for S- tems Analysis and Design (EMMSAD 2010). The two events are introduced brie?y below. BPMDS 2010 BPMDS 2010wasthe 11th in a seriesof workshopsthat havesuccessfully served as a forum for raising and discussing new ideas in the area of business process development and support. The BPMDS series has produced 10 workshops from 1998 to 2009. Eight of these workshops, including the last seven (BPMDS 2003–BPMDS 2009) were held in conjunction with CAiSE conferences. The BPMDS workshops focus on topics relating to IT support for business processes, which addresses key issues that are relevant to the continuous development of information systems theory. The continued interest in these topics within the industrial and academic IS communities is re?ected by the success of the last BPMDS workshops and the emergence of new conferences devoted to this theme. Previous BPMDS workshops focused on the di?erent phases in the business processlife-cycleaswellasthedriversthatmotivateandinitiatebusinessprocess design and evolution.
Author : Guler Aras,David Crowther
Publisher : Emerald Group Publishing
Page : 242 pages
File Size : 41,8 Mb
Release : 2013-04-16
Category : Business & Economics
ISBN : 9781781907818
The relationship between economic or social or political activity and risk is widely recognised at a societal level, a market level and a business level, and equally widely discussed. The relationship between governance and risk at all of these levels is equally widely recognised but much less widely discussed. But the consequences of poor governance in this arena have been exposed to all in the recent financial and economic crisis as financial institutions and even countries have collapsed or come close to collapsing. The relationship between governance and risk is particularly important in the global environment in which we operate and needs to be more fully discussed and theorised. This book is designed to address important aspects of this topic and set it within the context of the global business and societal environment.
Author : Chiara Di Francescomarino,Remco Dijkman,Uwe Zdun
Publisher : Springer Nature
Page : 766 pages
File Size : 44,8 Mb
Release : 2020-01-03
Category : Computers
ISBN : 9783030374532
This book constitutes revised papers from the twelve International Workshops held at the 17th International Conference on Business Process Management, BPM 2019, in Vienna, Austria, in September 2019: The third International Workshop on Artificial Intelligence for Business Process Management (AI4BPM) The third International Workshop on Business Processes Meet Internet-of-Things (BP-Meet-IoT) The 15th International Workshop on Business Process Intelligence (BPI) The first International Workshop on Business Process Management in the era of Digital Innovation and Transformation (BPMinDIT) The 12th International Workshop on Social and Human Aspects of Business Process Management (BPMS2) The 7th International Workshop on Declarative, Decision and Hybrid approaches to processes (DEC2H) The second International Workshop on Methods for Interpretation of Industrial Event Logs (MIEL) The first International Workshop on Process Management in Digital Production (PM-DiPro) The second International Workshop on Process-Oriented Data Science for Healthcare (PODS4H) The fourth International Workshop on Process Querying (PQ) The second International Workshop on Security and Privacy-enhanced Business Process Management (SPBP) The first International Workshop on the Value and Quality of Enterprise Modelling (VEnMo) Each of the workshops discussed research still in progress and focused on aspects of business process management, either a particular technical aspect or a particular application domain. These proceedings present the work that was discussed during the workshops.
Author : Daniel Fürstenau
Publisher : GRIN Verlag
Page : 73 pages
File Size : 49,9 Mb
Release : 2008
Category : Business
ISBN : 9783638939386
Essay from the year 2008 in the subject Business economics - Controlling, grade: 1,0, Åbo Akademi Universität, Finnland ( Åbo Akademi Universität, Finnland, Department of Business Studies), course: Essay on Accounting, language: English, abstract: A lot of particularly big companies are nowadays in the position to provide comprehensive information about critical business processes to decision-makers nearly in real-time with low additional efforts. Information about those processes can be traced through information technology, aggregated and analyzed and used for management decision-making. Still these possibilities are not fully recognized and realized. Aim of this work is therefore to examine the thesis that direct activity/process information must be taken into stronger account for management control and that the management accounting system must adopt the changing organizational and environmental realities by developing and implementing mechanisms to model the process perspective and integrating process information. The integration of process information enhances continuous improvement by providing up-to-date, and easy to understand and interpret measures on the local level that forces immanent response and leads to actions based on observable derivations from defined process objectives. After essential definitions about Management Accounting, Performance Measurement, and Business Process Management criticism on traditional performance measures is presented (chapter 3.1). Further, arguments that underpin the need to change the Performance Measurement system according to the changes that are implied by a process-based view on the organization are given and aggregation issues are discussed (chapter 3.2). Afterwards, concepts for integrated Performance Measurement systems, e.g. based on the Balanced Scorecard and process measurement frameworks like SCOR or EFQM, that integrate process information are presented (chapter 3.3). In the last chapter (3.4) the opportuniti
Author : Witold Abramowicz,Adrian Paschke
Publisher : Springer
Page : 426 pages
File Size : 52,7 Mb
Release : 2018-07-11
Category : Computers
ISBN : 9783319939315
This book constitutes the proceedings of the 21st International Conference on Business Information Systems, BIS 2018, held in Berlin, Germany, in July 2018. The BIS conference follows popular research trends, both in the academic and the business domain. Thus the theme of BIS 2018 was "Digital Transformation - An Imperative in Today's Business Markets". The 30 papers presented in this volume were carefully reviewed and selected from 96 submissions. They were organized in topical sections named: big and smart data and artificial intelligence; business and enterprise modeling; ICT project management; process management; smart infrastructures; social media and Web-based business information systems; applications, evaluations, and experiences.
Author : Bjørn Andersen,Tom Fagerhaug
Publisher : Asq Press
Page : 188 pages
File Size : 50,6 Mb
Release : 2002
Category : Technology & Engineering
ISBN : 0873895207
Performance measurement is firmly entrenched in many aspects of our society: the grades we receive in school, the approval rating of our politicians, the statistics of our favorite athletes. However, most employees do not have an effective performance measurement system to evaluate and ultimately motivate them to perform better in their daily endeavors. Performance Measurement Explained: Designing and Implementing Your State-of-the-Art System is a complete and easy-to-use guide to establishing a performance measurement system in any organization. Written to be easy to use at any level, this book explains the systematic process for designing and implementing a performance measurement system. the best-selling authors provide a step-by-step performance measurement system design process, including information on what to measure, how to measure it, and how to evaluate the results. the book contains many illustrations and charts, with numerous examples and case studies. an outstanding guide for any manager looking to improve employee performance. I am confident that this will be a valuable book to many indivduals and companies. I have been looking for a tool like Performance Measurement Explained for a long time. - Jens W. Kuehne, Quality Engineer Detroit Diesel Corporation.
Author : Joonsoo Bae,Suriadi Suriadi,Lijie Wen
Publisher : Springer
Page : 199 pages
File Size : 44,6 Mb
Release : 2015-06-15
Category : Computers
ISBN : 9783319195094
This book constitutes the proceedings of the Third Asia Pacific Conference on Business Process Management held in Busan, South Korea, in June 2015. Overall, 37 contributions from ten countries were submitted. After each submission was reviewed by at least three Program Committee members, 12 full and two short papers were accepted for publication in this volume. These papers cover various topics and are categorized under four main research focuses in BPM: advancement in workflow technologies, resources allocation strategies, process mining, and emerging topics in BPM.
Author : Paul Harmon
Publisher : Morgan Kaufmann
Page : 534 pages
File Size : 52,7 Mb
Release : 2019-02-28
Category : Business & Economics
ISBN : 9780128158487
Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation. Covers Business Process Management Systems and the integration of process redesign and Six Sigma Explores how different process elements fit together, including the human aspects of process redesign Presents best-practice methodologies that can be applied and tailored to an organization’s specific needs Offers invaluable, detailed case studies demonstrating how these key methods are implemented
Author : Susan Weese,Terri Wagner
Publisher : John Wiley & Sons
Page : 567 pages
File Size : 52,8 Mb
Release : 2017-01-04
Category : Business & Economics
ISBN : 9781119248835
The bestselling CBAP/CCBA study guide, updated for exam v3.0 The CBAP/CCBA Certified Business Analysis Study Guide, Second Edition offers 100% coverage of all exam objectives for the Certified Business Analysis Professional (CBAP) and Certification of Competency in Business Analysis (CCBA) exams offered by the International Institute of Business Analysis (IIBA). Detailed coverage encompasses all six knowledge areas defined by the Guide to Business Analysis Body of Knowledge (BABOK): Planning and Monitoring, Elicitation, Requirements Management and Communication, Enterprise Analysis, Requirements Analysis, and Solution Assessment and Validation, including expert guidance toward all underlying competencies. Real-world scenarios help you align your existing experience with the BABOK, and topic summaries, tips and tricks, practice questions, and objective-mapping give you a solid framework for success on the exam. You also gain access to the Sybex interactive learning environment, featuring review questions, electronic flashcards, and four practice exams to help you gauge your understanding and be fully prepared exam day. As more and more organizations seek to streamline production models, the demand for qualified Business Analysts is growing. This guide provides a personalized study program to help you take your place among those certified in essential business analysis skills. Review the BABOK standards and best practices Master the core Business Analysis competencies Test your preparedness with focused review questions Access CBAP and CCBA practice exams, study tools, and more As the liaison between the customer and the technical team, the Business Analyst is integral to ensuring that the solution satisfies the customer's needs. The BABOK standards codify best practices for this essential role, and the CBAP and CCBA certifications prove your ability to perform them effectively. The CBAP/CCBA Certified Business Analysis Study Guide, Second Edition provides thorough preparation customizable to your needs, to help you maximize your study time and ensure your success.
Author : Becker, Annie
Publisher : IGI Global
Page : 2522 pages
File Size : 42,9 Mb
Release : 2007-12-31
Category : Business & Economics
ISBN : 9781599049441
Compiles top research from the world's leading experts on many topics related to electronic commerce. Covers topics including mobile commerce, virtual enterprises, business-to-business applications, Web services, and enterprise methodologies.