The Service Book

Author : Frankie Miren
Publisher : Influx Press
Page : 365 pages
File Size : 54,7 Mb
Release : 2021-07-08
Category : Fiction
ISBN : 9781910312889

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The Service by Frankie Miren Pdf

Lori works illegally in a rented flat in central London, living in fear of police raids which could mean losing her small daughter and her dream of a new life. Freya is a student who finds she can make far more money as an escort than she could in an office; life, after all, is already a tangle of madness and dissociation. And Paula is a journalist whose long-term campaign against prostitution has brought her some strange bedfellows. After a shock change to the law, with brothels being raided by the authorities, lives across the country are fractured. As a threat from Lori's past begins to catch up with her, the three women are increasingly, inevitably drawn into each other's orbit. The Service is a powerful and challenging novel about womens bodies, sex and relationships, mental health, entitlement, authenticity, privilege and power - as shocking as any dystopia, but touching and deeply humane.

Author : Orthodox Eastern Church
Publisher : Legare Street Press
Page : 0 pages
File Size : 55,7 Mb
Release : 2022-10-27
Category : Electronic
ISBN : 1016192681

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Service Book Of The Holy Orthodox-catholic Apostolic (greco-russian) Church by Orthodox Eastern Church Pdf

This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

Author : Louise Downe
Publisher : BIS Publishers
Page : 0 pages
File Size : 46,5 Mb
Release : 2020-03-03
Category : Business & Economics
ISBN : 9063695438

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Good Services by Louise Downe Pdf

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Author : Ben Reason,Lavrans Løvlie,Melvin Brand Flu
Publisher : John Wiley & Sons
Page : 214 pages
File Size : 55,8 Mb
Release : 2015-12-14
Category : Business & Economics
ISBN : 9781118988923

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Service Design for Business by Ben Reason,Lavrans Løvlie,Melvin Brand Flu Pdf

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

Author : Rick Grassi
Publisher : Unknown
Page : 94 pages
File Size : 44,5 Mb
Release : 2020-11-05
Category : Business & Economics
ISBN : 0578772922

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The Little Customer Service Book by Rick Grassi Pdf

A handbook detailing the basics of effective customer service.

Author : Ivan L. Bennett
Publisher : Unknown
Page : 194 pages
File Size : 51,5 Mb
Release : 2013-10
Category : Electronic
ISBN : 1258916371

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Song and Service Book for Ship and Field by Ivan L. Bennett Pdf

This is a new release of the original 1941 edition.

Author : Myer Pearlman
Publisher : Unknown
Page : 0 pages
File Size : 42,5 Mb
Release : 1991-10-04
Category : Electronic
ISBN : 0882435515

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The Minister's Service Book by Myer Pearlman Pdf

Features text for common ceremonies such as marriage services, baptismal services, dedication of children, reception of new members, funeral services, dedication of church buildings, and installation of officers. Gold stamped

Author : David Finkel
Publisher : Bond Street Books
Page : 273 pages
File Size : 40,6 Mb
Release : 2013-10-01
Category : Social Science
ISBN : 9780385680974

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Thank You for Your Service by David Finkel Pdf

No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, Finkel shadowed the men of the US 2-16 Infantry Battalion in Baghdad as they carried out the grueling fifteen-month "surge" that changed them all forever. Now Finkel has followed many of the same men as they've returned home and struggled to reintegrate - both into their family lives and into society at large. In the ironically titled Thank You for Your Service, Finkel writes with tremendous compassion not just about the soldiers but about their wives and children. Where do soldiers belong after their homecoming? Is it reasonable, or even possible, to expect them to rejoin their communities as if nothing has happened? And in moments of hardship, who can soldiers turn to if they feel alienated by the world they once lived in? These are the questions Finkel faces as he revisits the brave but shaken men of the 2-16. More than a work of journalism, Thank You for Your Service is an act of understanding -- shocking but always riveting, unflinching but deeply humane, it takes us inside the heads of those who must live the rest of their lives with the realities of war.

Author : Chris Collins
Publisher : Unknown
Page : 170 pages
File Size : 45,6 Mb
Release : 2019-10
Category : Business & Economics
ISBN : 1733394508

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Irreplaceable Service Manager by Chris Collins Pdf

When your service department is struggling to reach its goals and management is breathing down your neck, who can you turn to for help? In The Irreplaceable Service Manager, Chris Collins provides you with the roadmap to exponentially improve your service department performance in 90 days or less. From maximizing Fixed Absorption and Customer Retention to optimizing Time Management and Labor Rates, Chris's methods have proven to assist service managers determined to boost their service department results. A sought-after dealership consultant and management expert, Chris offers a platform for action that helps service advisors and managers improve department operations by: Recruiting a team of bulldogs who can make customers happy and ROI numbers soar Utilizing his secrets to increase and maintain a high CSI level Holding people responsible for their jobs to effectively impact time management This book includes hundreds more tips and tricks that will enable you to transform your service department into a well-oiled, lucrative machine - while at the same time making you an Irreplaceable Service Manager.

Author : Daniel Scott Tysdal
Publisher : Unknown
Page : 232 pages
File Size : 44,7 Mb
Release : 2013-12-11
Category : Poetry
ISBN : 0199002363

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The Writing Moment by Daniel Scott Tysdal Pdf

a href=http://prismmagazine.ca/2014/09/24/an-interview-with-daniel-scott-tysdal/"PRISM International magazine interview with Daniel Scott Tysdal/a This practical guide to composing original, evocative poetry explores all aspects of the writing process-including finding inspiration, organizing ideas on paper, revising first drafts, and sharing poems with others. Accessible and encouraging throughout, this invaluable resource helps beginner poets find their voice and master the tools of the trade."

Author : Priest Jonathan Lincoln,Hieromonk Herman Majkrzak
Publisher : Unknown
Page : 128 pages
File Size : 55,7 Mb
Release : 2021-08
Category : Electronic
ISBN : 1736172336

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Vespers and Divine Liturgy by Priest Jonathan Lincoln,Hieromonk Herman Majkrzak Pdf

Author : Marc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneider
Publisher : "O'Reilly Media, Inc."
Page : 1341 pages
File Size : 55,5 Mb
Release : 2018-01-02
Category : Business & Economics
ISBN : 9781491927137

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This Is Service Design Doing by Marc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneider Pdf

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Author : OGC - Office of Government Commerce
Publisher : The Stationery Office
Page : 256 pages
File Size : 48,5 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 0113310617

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The Official Introduction to the ITIL Service Lifecycle by OGC - Office of Government Commerce Pdf

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Author : Daniele Catalanotto
Publisher : Independently Published
Page : 258 pages
File Size : 41,6 Mb
Release : 2018-11-29
Category : Design
ISBN : 1790531233

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Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways. by Daniele Catalanotto Pdf

The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't need to understand all the theory to create great services.That's why each principle in this handbook is summarized in a simple rule of thumb. These simple rules of thumb should be enough for smart readers. You might find, under each principle, a little story, an example, or a study. This additional content can help you turn this principle into action.

Author : Jeff Toister
Publisher : Toister Performance Solutions
Page : 219 pages
File Size : 49,6 Mb
Release : 2019-03-15
Category : Electronic
ISBN : 0578433362

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Getting Service Right by Jeff Toister Pdf

Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I