10 Steps To Successful Customer Service

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10 Steps to Successful Customer Service

Maxine Kamin
10 Steps to Successful Customer Service Book PDF

Author : Maxine Kamin
Publisher : Association for Talent Development
Page : 289 pages
File Size : 49,8 Mb
Release : 2010-02-01
Category : Business & Economics
ISBN : 9781607283676

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10 Steps to Successful Customer Service by Maxine Kamin Pdf

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction—Be Positive Step 6: Aggressively Solve Problems—the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer

Talent Management

Larry Israelite
Talent Management Book PDF

Author : Larry Israelite
Publisher : Association for Talent Development
Page : 0 pages
File Size : 54,5 Mb
Release : 2010-01-01
Category : Business & Economics
ISBN : 1607287463

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Talent Management by Larry Israelite Pdf

Getting the most from the people in your organization is more important than ever. Talent Management delivers contributions from 10 authors, including in-depth case studies about six major organizations: Cisco McDonald's Avon Children's Healthcare of Atlanta Ciena Liberty Mutual The authors of each chapter tell their own stories, discussing the widely varied approaches that worked in their companies and how they think about talent management. They provide insight into management's role, the impact on processes and practices, and links to business results. Additional chapters cover the impact of company strategy and current research on talent management and provide a sound background in the history and future of the field. The concept of talent management is in a state of flux and uncertainty, evolving as time and technology change the nature of work itself and creating a need for change in the conventional wisdom associated with talent management. With this book as your road map, you can cultivate an integrated approach to managing all aspects of an organization that have to do with people. Talent management is now a business imperative, necessary to create a highly responsive, high-performance, sustainable organization that meets its business targets. Put the experiences and insights of others to work for you, and find the unique path that will help individuals and your organization reach their goals. Contributors: Josh Bersin, Jim Caprara, Marc Effron, Robert Kovach, Neal Kulick, Adam Miller, Larry Mohl, Annmarie Neal, and Nigel Paine.

10 Steps to Successful Business Writing, 2nd Edition

Jack E. Appleman
10 Steps to Successful Business Writing 2nd Edition Book PDF

Author : Jack E. Appleman
Publisher : Association for Talent Development
Page : 191 pages
File Size : 48,7 Mb
Release : 2017-11-14
Category : Business & Economics
ISBN : 9781947308312

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10 Steps to Successful Business Writing, 2nd Edition by Jack E. Appleman Pdf

In Today’s Business World, You Are What You Write Good writing can launch a career. It has the power to break through clutter and capture readers’ imaginations. And good writing is not just a skill that marketers must master. Most workplace communication takes written form, and with the rising number of communication channels—social media, instant messaging, blogs—we’re writing more and faster than ever. With new chapters on electronic communication, 10 Steps to Successful Business Writing is your guide to capturing readers’ attention and imagination. Writing instructor and coach, Jack Appleman uses examples and exercises to help you write with clarity and confidence. This updated edition covers the essentials of how to organize your text to hold your readers’ attention; edit yourself for grammar, tone, and excess words; and master the documents for any workplace situation. It doesn’t matter if you’re drafting a business plan, an email, or a Facebook post. Forget the shorthand, drop the exclamation points, and ditch the emojis. Learn to create concise, persuasive, and powerful text with 10 Steps to Successful Business Writing.

10 Steps to Successful Meetings

ASTD Press
10 Steps to Successful Meetings Book PDF

Author : ASTD Press
Publisher : Association for Talent Development
Page : 90 pages
File Size : 41,7 Mb
Release : 2009-02-01
Category : Business & Economics
ISBN : 9781607282679

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10 Steps to Successful Meetings by ASTD Press Pdf

Design and facilitate engaging, productive meetings.10 Steps to Successful Meetings presents strategies to create and conduct fruitful, impactful meetings. Successfully set meeting goals and agendas, boost participant involvement, and conduct timely, effective evaluation and follow-up. Part of the ASTD 10 STEPS series.

10 Steps to Successful Business Alignment

Jack J. Phillips,Patricia Pulliam Phillips
10 Steps to Successful Business Alignment Book PDF

Author : Jack J. Phillips,Patricia Pulliam Phillips
Publisher : Association for Talent Development
Page : 159 pages
File Size : 53,5 Mb
Release : 2012-03-21
Category : Business & Economics
ISBN : 9781607287629

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10 Steps to Successful Business Alignment by Jack J. Phillips,Patricia Pulliam Phillips Pdf

Defining business alignment as the process of “ensuring that a new project, program, or process is connected directly to business impact measures, usually expressed in terms such as output, quality, cost, or time,” 10 Steps to Successful Business Alignment offers concrete input, detailed suggestions, and pragmatic know-how on how to plan for, implement, and maintain effective alignment for projects of nearly every size and scope. Written by a pair of renowned experts in the field of business measurement and evaluation, 10 Steps to Successful Business Alignment shows how to connect projects to business measures, and how to maintain alignment with those measures throughout a project’s entire life cycle. This book covers the full spectrum of issues related to alignment, including planning the alignment with clients; determining payoff, business, performance, and preference needs; addressing high-level objectives; measuring impact; reporting the results of the alignment; and more. In providing both a conceptual framework as well as nuts-and-bolts information on how to achieve meaningful, effective alignment, some of the topics on which this volume drills down into useful specifics include: how and when to discuss alignment with clients which projects are (and which projects aren’t) appropriate for applying alignment the proper ways to clarify and manage expectations of the alignment process best practices for addressing the needs of a project and the related alignment program a discussion of the factors that contribute to the success of alignment how to achieve buy-in on alignment from stakeholders in a project a detailed, highly objective review of how to measure the impact of alignment why isolating the impact of alignment process is crucial the most effective ways to report and communicate your results. Truly a comprehensive resource on alignment, 10 Steps to Successful Business Alignment delivers practical insight on every step of the alignment process, and is essential reading for every professional involved in creating, maintaining, and verifying alignment.

10 Steps to Successful Change Management

George Vukotich
10 Steps to Successful Change Management Book PDF

Author : George Vukotich
Publisher : Association for Talent Development
Page : 145 pages
File Size : 45,8 Mb
Release : 2011-05-16
Category : Business & Economics
ISBN : 9781607288015

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10 Steps to Successful Change Management by George Vukotich Pdf

Change is inevitable, and how we handle it determines a great deal of our success in life. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it. Do you look forward to change, or do you face it with a sense of impending doom? Change is inevitable, and how we handle it determines a great deal of our success in life. Yet many people dread change, viewing it as a threat to be overcome rather than an opportunity to learn and grow. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it—whether it comes from technology, organizational shifts, economic or global trends, or simply the passage of time. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it. This book can serve as a step-by-step program for systematically building your change management strategy, or you can turn directly to whichever chapter will help solve the problem at hand today. Either way, you'll be provided with insights, case studies, tools, and techniques to put you ahead of the change curve. You'll learn how to: develop a change management team and create supportive alliances communicate your plans, take your vision from idea to action, and overcome challenges along the way measure your success, review lessons learned, and build a culture of constant improvement. With 10 Steps to Successful Change Management at your fingertips, you'll be prepared to understand what's happening, minimize the risk that goes with it, and take advantage of the opportunities that change can bring. Instead of dreading the possibility that changes will occur, you'll be assured of your ability to handle them—and to thrive and grow through the experience.

10 Steps to Successful Coaching, 2nd Edition

Sophie Oberstein
10 Steps to Successful Coaching 2nd Edition Book PDF

Author : Sophie Oberstein
Publisher : Association for Talent Development
Page : 246 pages
File Size : 51,9 Mb
Release : 2020-04-14
Category : Business & Economics
ISBN : 9781950496211

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10 Steps to Successful Coaching, 2nd Edition by Sophie Oberstein Pdf

Build Your Coaching Skills to Develop Others Coaching has the power to enhance individual, team, and organizational performance. Its interactive process helps individuals set and act upon goals, make better decisions, and produce results. 10 Steps to Successful Coaching offers meaningful advice to help you embrace and elevate your existing coaching skills, drawing upon your strengths as a leader, colleague, or employee to bring out the strengths of others. This book is an entry point for anyone who wants—or has been asked—to do some formal or informal coaching. It’s also for anyone who wants to infuse day-to-day interactions in the workplace with a powerful new skill: development through coaching. With coaching skills quickly becoming essential for anyone who wants to help others develop in the workplace, use this book as your road map to being an effective coach who is ready to listen, encourage, and challenge others to greater achievement. Your coachees will enjoy greater job satisfaction and confidence, and your organization will benefit from this cost-effective way of developing employees and improving productivity. You, as a coach, will discover growth in your working relationships and gain a tremendous sense of accomplishment. This second edition addresses coaching in terms of the broader organization; creating a coaching culture; the impact of technology on the coaching relationship; and goal and accountability setting; overcoming obstacles to good listening; and ending the coaching process. You'll find a diverse array of tools to help you along the way. Examples include: a development plan to highlight existing coaching skills and areas of opportunity sample questions to ask during sessions forms to secure commitment to coaching an assessment to evaluate your organization’s coaching culture.

10 Steps to Successful Strategic Planning

Susan Barksdale,Teri Lund
10 Steps to Successful Strategic Planning Book PDF

Author : Susan Barksdale,Teri Lund
Publisher : Association for Talent Development
Page : 256 pages
File Size : 47,6 Mb
Release : 2023-05-26
Category : Business & Economics
ISBN : 9781607284529

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10 Steps to Successful Strategic Planning by Susan Barksdale,Teri Lund Pdf

Create a dynamic strategic plan, central to your organizations ability to make critical business decisions, with this step-by-step walk through the strategic planning process. 10 Steps to Successful Strategic Planning offers a simple 10 step process to assessing your priorities, organizing your goals, and getting your organization on the path to planned success. Loaded with worksheets, exercises, tips, tools, checklists, and other easy-to-use and interactive learning aids, this title guides you through the entire strategic planning process.

10 Steps to Successful Teams

Renie McClay
10 Steps to Successful Teams Book PDF

Author : Renie McClay
Publisher : Association for Talent Development
Page : 77 pages
File Size : 48,5 Mb
Release : 2009-12-01
Category : Business & Economics
ISBN : 9781607283638

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10 Steps to Successful Teams by Renie McClay Pdf

Most projects or initiatives in today's organizations begin with the formation of a team, yet the majority of resources available for this core business activity are long on description and short on advice. 10 Steps to Successful Teams provides this missing, practical, easy-to-implement advice. Using a holistic, process-oriented approach, the book carefully guides readers through the process of building strong new teams or improving even the best existing teams. The book includes extensive assessments and tools created just for this book to help team leaders manage conflict and improve communication. You will find individual team member and leader self-assessments to help focus the team on getting results and to identify areas for improvement. One key feature of the book is Tips from Teams Members, which is designed to give advice on what works in team environments and how to avoid common pitfalls. A similar recurring element throughout the book offers advice from the field to team leaders. 10 Steps to Successful Teams is a holistic, practical, process-oriented approach to leading and managing teams focused on achieving organizational results. Preview 10 Steps to Successful Teams at Google Book Search!

10 Steps to Successful Budgeting

Lianabel Oliver,Eduardo Nin
10 Steps to Successful Budgeting Book PDF

Author : Lianabel Oliver,Eduardo Nin
Publisher : Association for Talent Development
Page : 145 pages
File Size : 47,9 Mb
Release : 2019-01-15
Category : Business & Economics
ISBN : 9781947308879

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10 Steps to Successful Budgeting by Lianabel Oliver,Eduardo Nin Pdf

Calculate for Business Success The budgeting process may produce anxiety, but it can be managed. The keys are planning, organization, documentation, preparation, and follow-up. The essence is plan first, budget later. 10 Steps to Successful Budgeting walks you through the fundamentals, explaining your role in your organization’s planning and budgeting process. Authors Lianabel Oliver and Eduardo Nin start with a macro perspective, providing an overview of the planning and budgeting process and how it is typically structured within an organization. They then move to preparing a sound budget and defending it to the next level of management. Their combined experience of over 30 years in planning and budgeting will help you navigate this process successfully. The authors’ simple, clear explanations and true-to-life examples of budgets and planning tools will help you clarify your departmental spending needs for yourself and others. Each planning and budgeting cycle, the authors explain, represents an opportunity for change. It is a chance to revisit the old and embrace the new. The budget is not something to fear on your to-do list, but a time to reexamine who you are, what you do, and how you can use your resources more effectively.

Fast Forward Your Customer Service

Joshua Luke
Fast Forward Your Customer Service Book PDF

Author : Joshua Luke
Publisher : Candid Creation Publishing
Page : 82 pages
File Size : 51,8 Mb
Release : 2012-06-01
Category : Consumer satisfaction
ISBN : 9789810722913

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Fast Forward Your Customer Service by Joshua Luke Pdf

Normal.dotm 0 0 1 105 600 Candid Creation Publishing 5 1 736 12.0 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} In today’s highly competitive economy, performance and sales are now highly dependent on the delivery of good customer service to create a positive buying experience in any service interaction. This is the reason for the birth of this book. It is an unspoken truth that there is a difference between an average customer service quality and an excellent service quality. There are numerous important factors that differentiate the two standards. In this book, learn how to enhance the service culture of your organisation, and transform yourself into a service star to achieve exceptional customer satisfaction! 10 Steps. 2 Introductory Chapters. 3 Bonuses. 42 Reflection Points. 1 Goal – Fast Forward Your Customer Service

10 Steps to Success

Daniel Fowler
10 Steps to Success Book PDF

Author : Daniel Fowler
Publisher : iUniverse
Page : 56 pages
File Size : 42,7 Mb
Release : 2006
Category : Business & Economics
ISBN : 9780595375561

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10 Steps to Success by Daniel Fowler Pdf

Advanced praise for 10 Steps to Success- '.outstanding, insightful and very timely for the newer agent. It also serves as a reminder to the veteran agent as well. Your ideas are easily understood and should be accepted by those who read the book. This should help many " -David Carter, sales director, Midland East American Family Insurance Group Learn how to be a successful insurance agent with the simple techniques in 10 Steps to Success. Author Daniel S. Fowler utilizes his thirty years of experience in the insurance business to illustrate how to work smarter rather than harder toward building a successful insurance agency. Fowler's unique information applies to almost any business and will give you the tips you need to achieve your goals, including: Building relationships Marketing and business plans Listening to yourself and your clients The importance of good employees With 10 Steps to Success, Fowler shows you how to provide not only the service people expect, but also the service people don't expect.

10 Steps to Successful Project Management

Lou Russell
10 Steps to Successful Project Management Book PDF

Author : Lou Russell
Publisher : Association for Talent Development
Page : 257 pages
File Size : 49,7 Mb
Release : 2023-05-26
Category : Business & Economics
ISBN : 9781607284475

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10 Steps to Successful Project Management by Lou Russell Pdf

A crash course for effectively planning and managing timely, organized projects. 10 Steps to Successful Project Management features a structured methodology for delivering high-quality projects on time. Learn how to distinguish between a project and task, build a convincing business case, define project scope, assess risks and constraints, create a project plan, collaborate on action items, and measure and communicate results. This title is an essential resource for anyone, in any function, of any business.

10 Steps to Successful Business Writing

Jack E. Appleman
10 Steps to Successful Business Writing Book PDF

Author : Jack E. Appleman
Publisher : ASTD
Page : 0 pages
File Size : 55,9 Mb
Release : 2008
Category : Business communication
ISBN : 1562864815

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10 Steps to Successful Business Writing by Jack E. Appleman Pdf

Business management.

10 Steps to Successful Coaching

Sophie Oberstein
10 Steps to Successful Coaching Book PDF

Author : Sophie Oberstein
Publisher : Berrett-Koehler Publishers
Page : 241 pages
File Size : 51,6 Mb
Release : 2009
Category : Business & Economics
ISBN : 9781607282440

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10 Steps to Successful Coaching by Sophie Oberstein Pdf

In this guide, Oberstein demonstrates why coaching can be a powerful tool to drive organization performance and support the achievement of individual career goals. The solid, understandable process presented in the book encourages and supports positive, long-term change.