Accounts Excuses And Apologies Third Edition

Author : William L. Benoit
Publisher : State University of New York Press
Page : 220 pages
File Size : 46,8 Mb
Release : 2024-01-01
Category : Language Arts & Disciplines
ISBN : 9781438496085

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Accounts, Excuses, and Apologies, Third Edition by William L. Benoit Pdf

In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. Accounts, Excuses, and Apologies describes the image-repair strategies that may be used to help defuse these threats. The Third Edition of this classic book builds on theories for rehabilitating a damaged reputation by adding two new forms of denial: straw denial (appearing to deny an accusation by sidestepping it) and deflecting attention (trying to get the audience to focus on something other than the accusations against you). Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). The book’s case studies include current instances of reputation repair, including Vladimir Putin on Ukraine and President Joe Biden on Afghanistan; Southwest Airlines on flight cancellations; Kobe Bryant on accusations of rape; and Donald Trump on the January 6 hearings.

Author : William L. Benoit
Publisher : State University of New York Press
Page : 168 pages
File Size : 51,9 Mb
Release : 2014-10-15
Category : Social Science
ISBN : 9781438454009

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Accounts, Excuses, and Apologies, Second Edition by William L. Benoit Pdf

Updated with a timely literature review and new case studies from sports, international politics, and third party image repair. In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple’s apology to China over the iPhone, and Prime Minister David Cameron’s apology for Bloody Sunday. William L. Benoit is Professor of Communication Studies at Ohio University. He is the author of many books, including (with Pamela J. Benoit) Persuasive Messages: The Process of Influence.

Author : William L Benoit
Publisher : Unknown
Page : 0 pages
File Size : 47,8 Mb
Release : 2024
Category : Electronic
ISBN : 1438496060

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Accounts, Excuses, and Apologies, Third Edition by William L Benoit Pdf

Proposes a theory and case studies on repairing a damaged or threatened image or reputation.

Author : Ronald D. Smith
Publisher : Routledge
Page : 457 pages
File Size : 45,9 Mb
Release : 2009-04-20
Category : Business & Economics
ISBN : 9781135848002

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Strategic Planning for Public Relations, Third Edition by Ronald D. Smith Pdf

This innovative and popular text provides a clear pathway to understanding public relations campaigns and other types of strategic communication. Implementing the pragmatic, in-depth approach of the previous editions, author Ronald D. Smith presents a step-by-step unfolding of the strategic campaign process used in public relations practice. Drawing from his experience in professional practice and in the classroom, Smith walks readers through the critical steps for the formative research, strategic and tactical planning, and plan evaluation phases of the process. Offering clear explanations, relevant examples, and practical exercises, this text identifies and discusses the decision points and options in the development of a communication program. The cases and examples included here explore classic public relations situations as well as current, timely events. This third edition includes expanded discussions of ethics, diversity, and technology integrated throughout the text, and has a new appendix addressing media training for clients. As a classroom text or a resource for professional practice, this volume provides a model that can be adapted to fit specific circumstances and used to improve effectiveness and creativity in communication planning. It serves as an accessible and understandable guide to field-tested procedures, offering practical insights that apply to public relations campaigns and case studies coursework.

Author : Owen Hargie
Publisher : Taylor & Francis
Page : 679 pages
File Size : 46,8 Mb
Release : 2021-11-29
Category : Psychology
ISBN : 9781000474640

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Skilled Interpersonal Communication by Owen Hargie Pdf

Established as the foremost textbook on communication, the seventh edition of Owen Hargie’s Skilled Interpersonal Communication is thoroughly revised and updated with the latest research findings, theoretical developments and applications. The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. People have a deep-seated and universal need to interact with others, and the greater their communicative ability the more satisfying and rewarding will be their lives. The main focus of this book is on the identification, analysis and evaluation of the core skills needed in these interactions. The first two chapters provide details of the nature of interpersonal communication and socially skilled performance, respectively, with a review of the main theoretical perspectives pertaining to each. The book then offers detailed accounts of the fourteen main skill areas: nonverbal communication, reinforcement, questioning, reflecting, listening, explaining, self-disclosure, set induction, closure, assertiveness, influencing, negotiating and interacting in and leading group discussions. The book concludes with a discussion on the ethical issues in interpersonal communication. This new edition also features an extended section on groupthink and analyses the impact of the coronavirus pandemic on aspects such as greeting patterns and the effectiveness of Project Fear by the UK government to secure citizen compliance. Written by one of the foremost international experts in the field, this is essential reading for students of interpersonal communication in general and to qualified personnel and trainees in many fields.

Author : Dennis W. Johnson
Publisher : Routledge
Page : 1010 pages
File Size : 40,7 Mb
Release : 2010-03-17
Category : Political Science
ISBN : 9781135897482

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Routledge Handbook of Political Management by Dennis W. Johnson Pdf

The Routledge Handbook of Political Management is a comprehensive overview of the field of applied politics, encompassing political consulting, campaigns and elections, lobbying and advocacy, grass roots politics, fundraising, media and political communications, the role of the parties, political leadership, and the ethical dimensions of public life. While most chapters focus on American politics and campaigns, there are also contributions on election campaigns in Europe, the Middle East, Russia, Australia, East Asia, and Latin America. In addition to a thorough treatment of campaign and elections, the authors discuss modern techniques, problems, and issues of advocacy, lobbying, and political persuasion, with a special emphasis throughout the volume on technology, the Internet, and online communications as political tools. Grounded in the disciplines of political science, political communications, and political marketing, the Routledge Handbook of Political Management explores the linkages between applied politics and social science theory. Leading American and international scholars and practitioners provide an exhaustive and up-to-date treatment of the state of this emerging field. This publication is a major resource for advanced undergraduates, graduate students, and scholars of campaigns, elections, advocacy, and applied politics, as well as for political management professionals.

Author : Rosalie Maggio
Publisher : Penguin
Page : 580 pages
File Size : 50,8 Mb
Release : 2009-04-07
Category : Language Arts & Disciplines
ISBN : 0735204373

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How to Say It, Third Edition by Rosalie Maggio Pdf

For anyone who has ever searched for the right word at a crucial moment, the revised third edition of this bestselling guide offers a smart and succinct way to say everything One million copies sold! How to Say It® provides clear and practical guidance for what to say--and what not to say--in any situation. Covering everything from business correspondence to personal letters, this is the perfect desk reference for anyone who often finds themselves struggling to find those perfect words for: * Apologies and sympathy letters * Letters to the editor * Cover letters * Fundraising requests * Social correspondence, including invitations and Announcements This new edition features expanded advice for personal and business emails, blogs, and international communication.

Author : Francis Bacon
Publisher : Unknown
Page : 650 pages
File Size : 43,6 Mb
Release : 1860
Category : Electronic
ISBN : BL:A0018635589

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The Essays ... Revised ... by Thomas Markby ... Third edition by Francis Bacon Pdf

Author : Owen Hargie,Dennis Tourish
Publisher : Routledge
Page : 319 pages
File Size : 45,9 Mb
Release : 2004-02-24
Category : Business & Economics
ISBN : 9781134508235

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Key Issues in Organizational Communication by Owen Hargie,Dennis Tourish Pdf

It is often said that the practice of management is in crisis, and that managers are now finding it harder than ever to develop strategies which withstand the shocks of the marketplace. This illuminating book cuts through these conflicting issues to show how organizational communication plays a vital role in confronting uncertainty. Arguing that many managers fail to adequately consider the communication consequences of the decision making process and its impact on organizational effectiveness, Hargie and Tourish present here numerous organizational communication insights, and show how they reveal a way through these dilemmas. Based on cutting-edge research findings and case studies, this book features contributions from the UK, USA, Canada, New Zealand and Norway, bringing multiple perspectives to this topical subject. The result is a comprehensive guide to organizational communication useful for managers, academics and students.

Author : Jeremy Taylor
Publisher : Unknown
Page : 726 pages
File Size : 53,5 Mb
Release : 1850
Category : Electronic
ISBN : BL:A0025631440

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The Works of Jeremy Taylor. With some account of his life, summary of each discourse, notes,&c. by ... T. S. Hughes by Jeremy Taylor Pdf

Author : Rebecca Walton,Godwin Y. Agboka
Publisher : University Press of Colorado
Page : 266 pages
File Size : 46,6 Mb
Release : 2021-06-01
Category : Language Arts & Disciplines
ISBN : 9781646421084

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Equipping Technical Communicators for Social Justice Work by Rebecca Walton,Godwin Y. Agboka Pdf

Equipping Technical Communicators for Social Justice Work provides action-focused resources and tools—heuristics, methodologies, and theories—for scholars to enact social justice. These resources support the work of scholars and practitioners in conducting research and teaching classes in socially just ways. Each chapter identifies a tool, highlights its relevance to technical communication, and explains how and why it can prepare technical communication scholars for socially just work. For the field of technical and professional communication to maintain its commitment to this work, how social justice intersects with inclusivity through UX, technological, civic, and legal literacies, as well as through community engagement, must be acknowledged. Equipping Technical Communicators for Social Justice Work will be of significance to established scholar-teachers and graduate students, as well as to newcomers to the field. Contributors: Kehinde Alonge, Alison Cardinal, Erin Brock Carlson, Oriana Gilson, Laura Gonzales, Keith Grant-Davie, Angela Haas, Mark Hannah, Kimberly Harper, Sarah Beth Hopton, Natasha Jones, Isidore Kafui Dorpenyo, Liz Lane, Emily Legg, Nicole Lowman, Kristen Moore, Emma Rose, Fernando Sanchez, Jennifer Sano-Franchini, Adam Strantz, Cana Uluak Itchuaqiyaq, Josephine Walwema, Miriam Williams, Han Yu

Author : Management Association, Information Resources
Publisher : IGI Global
Page : 653 pages
File Size : 46,8 Mb
Release : 2020-10-30
Category : Social Science
ISBN : 9781799872924

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Research Anthology on Fake News, Political Warfare, and Combatting the Spread of Misinformation by Management Association, Information Resources Pdf

With recent headlines around fake news from world leaders and around presidential elections, Twitter and other social media platforms being pressured to detect and label misinformation posted on their platforms, as well as misinformation around COVID-19 and its vaccine, the world has seen an increase in protests, policy changes, and even chaos surrounding this information. This spread of misinformation, when left unchecked, can turn fiction into fact and result in a mass misconception of the truth that shapes opinions, creates false narratives, and impacts multiple facets of society in potentially detrimental ways, indicating a need for the latest research on how the devastating impacts of this trend, how to discern facts from misinformation, as well as more information on technological advancements in fake news detection The Research Anthology on Fake News, Political Warfare, and Combatting the Spread of Misinformation is a compilation of the most comprehensive, previously published, and highly cited research from prestigious institutions including Columbia University and Stanford University, USA, which focuses on understanding fake news, how it spreads, its negative effects, and current solutions being investigated. While highlighting topics such as fake news, trending conspiracy theories, media distrust, political warfare, and detection methods, this book is ideally intended for practitioners, stakeholders, researchers, academicians, and students interested in the continuing surge of fake news and its, at times, dangerous results.

Author : Finn Frandsen,Winni Johansen
Publisher : Walter de Gruyter GmbH & Co KG
Page : 601 pages
File Size : 48,8 Mb
Release : 2020-08-24
Category : Language Arts & Disciplines
ISBN : 9783110554236

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Crisis Communication by Finn Frandsen,Winni Johansen Pdf

Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). Overview Section I – Introducing the field General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and context Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication Section III – Organizational level To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience Section IV – Interorganizational level Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study Section V – Societal level Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis Section VI – Intersocietal level Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication Section VII – Critical approaches Ethics in crisis communication Section VIII – The future The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please see here.

Author : Robert C. Chandler
Publisher : Bloomsbury Publishing USA
Page : 506 pages
File Size : 42,7 Mb
Release : 2014-03-10
Category : Business & Economics
ISBN : 9798216057024

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Business and Corporate Integrity by Robert C. Chandler Pdf

There is a crisis of trustworthiness in business and corporate integrity. This book identifies the specific actions to create and sustain integrity in businesses and corporations—steps that can restore the public's trust and confidence as well as improve company performance. Business and Corporate Integrity: Sustaining Organizational Compliance, Ethics, and Trust addresses a critical, contemporary topic of wide public concern from a pragmatic, solution-oriented perspective. Offering insights from world-class scholars and a range of subject matter experts, this accessible, two-volume work defines the nature of corporate integrity and business ethics in the current climate of scandals and an increasingly skeptical public, allowing readers to fully understand the importance of the subject. In addition, it uniquely provides practical methods, tactics, and tools to effectively address issues of integrity in the organizational environment. The first volume of the series contains contributed chapters that address the foundational approaches for ethics and integrity in the business world. The second volume presents practical ways to assess and enhance integrity and encourage ethical behavior in corporations, businesses, and other organizations. All companies—regardless of size or financial clout—need to avoid the significant consequences of ethical misconduct and illegal behavior by their employees and managers, which can result in erosion of public trust, customer loyalty, investor confidence, and employee morale, not to mention debilitating fines and criminal indictments. This book identifies the key mindset and values that should guide decision making for businesspeople every day.

Author : Mia Moody-Ramirez,Hazel James Cole
Publisher : Lexington Books
Page : 241 pages
File Size : 54,8 Mb
Release : 2018-11-08
Category : Language Arts & Disciplines
ISBN : 9781498568623

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Race, Gender, and Image Repair Theory by Mia Moody-Ramirez,Hazel James Cole Pdf

Race, Gender and Image Restoration Theory: How Digital Media Change the Landscape explores themes that are relevant to the socio-political landscape of twenty-first-century America, including race and gender representation, social media and traditional media framing, and image restoration management.