Advanced Case Management With Ibm Case Manager

Author : Wei-Dong Zhu,Brian Benoit,Bob Jackson,Johnson Liu,Mike Marin,Seema Meena,Juan Felipe Ospina,Guillermo Rios,IBM Redbooks
Publisher : IBM Redbooks
Page : 594 pages
File Size : 51,8 Mb
Release : 2015-04-28
Category : Computers
ISBN : 9780738439297

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Advanced Case Management with IBM Case Manager by Wei-Dong Zhu,Brian Benoit,Bob Jackson,Johnson Liu,Mike Marin,Seema Meena,Juan Felipe Ospina,Guillermo Rios,IBM Redbooks Pdf

Organizations face case management challenges that require insight, responsiveness, and collaboration. IBM® Case Manager, Version 5.2, is an advanced case management product that unites information, process, and people to provide the 360-degree view of case information and achieve optimized outcomes. With IBM Case Manager, knowledge workers can extract critical case information through integrated business rules, collaboration, and analytics. This easy access to information enhances decision-making ability and leads to more successful case outcomes. IBM Case Manager also helps capture industry preferred practices in frameworks and templates to empower business users and accelerate return on investment. This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager and integrate that solution with external products and components. This book is intended to provide IT architects and IT specialists with the high-level concepts of case management and the capabilities of IBM Case Manager. It also serves as a practical guide for IT professionals who are responsible for designing, building, customizing, and deploying IBM Case Manager solutions.

Author : Wei-Dong Zhu,Brian Benoit,Michael Kirchner,Bob Jackson,Tom Ko,Johnson Liu,Michael Oland,Balunaini Prasad,Mike Marin,Mike Prentice,Seema Meena,Juan Ospina,Monique Ruggiero,Guillermo Rios
Publisher : Unknown
Page : 694 pages
File Size : 44,8 Mb
Release : 2013
Category : New products
ISBN : OCLC:1105789959

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Advanced Case Management with IBM Case Manager by Wei-Dong Zhu,Brian Benoit,Michael Kirchner,Bob Jackson,Tom Ko,Johnson Liu,Michael Oland,Balunaini Prasad,Mike Marin,Mike Prentice,Seema Meena,Juan Ospina,Monique Ruggiero,Guillermo Rios Pdf

Organizations face case management challenges that require insight, responsiveness, and collaboration. IBM® Case Manager, Version 5.2, is an advanced case management product that unites information, process, and people to provide the 360-degree view of case information and achieve optimized outcomes. With IBM Case Manager, knowledge workers can extract critical case information through integrated business rules, collaboration, and analytics. This easy access to information enhances decision-making ability and leads to more successful case outcomes. IBM Case Manager also helps capture industry preferred practices in frameworks and templates to empower business users and accelerate return on investment. This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager and integrate that solution with external products and components. This book is intended to provide IT architects and IT specialists with the high-level concepts of case management and the capabilities of IBM Case Manager. It also serves as a practical guide for IT professionals who are responsible for designing, building, customizing, and deploying IBM Case Manager solutions.

Author : Wei-Dong Jackie Zhu
Publisher : Unknown
Page : 0 pages
File Size : 46,8 Mb
Release : 2012
Category : Management
ISBN : 0738436593

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Advanced Case Management with IBM Case Manager by Wei-Dong Jackie Zhu Pdf

Author : IBM Redbooks
Publisher : Vervante
Page : 694 pages
File Size : 52,8 Mb
Release : 2013-05-09
Category : Computers
ISBN : 0738437980

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Advanced Case Management with IBM Case Manager by IBM Redbooks Pdf

Author : Wei-Dong Zhu,Roger Bacalzo,John Clifton,Ahmed Dewidar,Guillermo Gomez,Hassan Shazly,IBM Redbooks
Publisher : IBM Redbooks
Page : 158 pages
File Size : 47,7 Mb
Release : 2011-01-19
Category : Computers
ISBN : 9780738450414

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IBM Enterprise Content Management and IBM Information Archive: Providing the Complete Solution by Wei-Dong Zhu,Roger Bacalzo,John Clifton,Ahmed Dewidar,Guillermo Gomez,Hassan Shazly,IBM Redbooks Pdf

The need to archive information is on the rise, driven by content and data growth, regulatory compliance, legal discovery, and data protection requirements. The IBM® Smart Archive strategy is a comprehensive, unified, and integrated archive strategy that combines IBM software, systems, and service capabilities that are designed to help organizations extract value and to gain new intelligence from information by collecting, organizing, analyzing, and using that information. IBM Enterprise Content Management (ECM) products and offerings combined with the IBM Information Archive device provides the type of end-to-end Smart Archive solution that is a critical component of the IBM Smart Archive strategy. This IBM RedpaperTM publication focuses on the benefit and technical details of the integration of ECM products and offering with the Information Archive device. We explain the need and concept behind the IBM Smart Archive strategy, provide an overview of the Information Archive device and ECM products and offerings, and discuss how integrating them can benefit an organization. The technical details that we provide include integrating the Information Archive device with the following ECM products and offerings: -- IBM FileNet® P8 -- IBM Content Manager -- IBM Content Manager OnDemand The Information Archive for Email, Files, and eDiscovery solution comes with the preintegrated and preconfigured Information Archive device and the preinstalled ECM software. The paper introduces technical sales people and IT specialists to the IBM Smart Archive strategy and the integration of Information Archive and ECM products and offerings. At the same time, it provides IT specialists specific guidance about performing the integrations.

Author : Servando Varela,Brian Benoit,Matt Brooke-Smith,Ben Davies,Robert Nonnenkamp,IBM Redbooks
Publisher : IBM Redbooks
Page : 72 pages
File Size : 47,6 Mb
Release : 2016-05-09
Category : Computers
ISBN : 9780738454641

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IBM Enterprise Content Management Mobile Application Implementation by Servando Varela,Brian Benoit,Matt Brooke-Smith,Ben Davies,Robert Nonnenkamp,IBM Redbooks Pdf

IBM® Enterprise Content Management (ECM) software enables the world's top companies to make better decisions, faster. By controlling content, companies can use industry-specific solutions to capture, manage, and share information. Successful organizations understand that business content matters more than ever as mobile, social, and cloud technologies transform their business models. This IBM RedpaperTM publication introduces the mobile functionality offered in IBM Enterprise Content Management products: IBM Content Navigator, IBM Case manager, and IBM Datacap Mobile. This paper covers key security considerations for mobile application deployments. Many organizations are concerned about the usage of mobile devices for business use and the risk to enterprise data leakage. Mobile technology and mobile security practices have evolved to provide enterprises with all the tools they need to properly secure and manage mobile deployments. As with any best practices or tools, organizations must adopt and implement them for mobile solutions and mobile security to be effective. This paper provides the reader with a deeper look into each one of the IBM ECM mobile offerings and a full description of their current capabilities; using an end-to-end sample scenario covers a commercial real estate loan process. This paper is intended for both executives and technical staffs who are interested in obtaining a quick understanding of the mobile capabilities offered in the IBM Content Management portfolio and the application development functionality.

Author : Wei-Dong Zhu,Ben Davies,Isuru Fernando,Blair Groff,Sven Hapke,Abraruddin Khan,Johnson Liu,Josemina Magdalen,Yuki Makino,Mike Prentice,IBM Redbooks
Publisher : IBM Redbooks
Page : 616 pages
File Size : 48,5 Mb
Release : 2014-10-22
Category : Computers
ISBN : 9780738439969

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Building IBM Enterprise Content Management Solutions From End to End by Wei-Dong Zhu,Ben Davies,Isuru Fernando,Blair Groff,Sven Hapke,Abraruddin Khan,Johnson Liu,Josemina Magdalen,Yuki Makino,Mike Prentice,IBM Redbooks Pdf

IBM® Enterprise Content Management (ECM) solutions provide efficient and effective ways to capture content, manage the content and business processes, discover insights from the content, and derive actions to improve business processes, products, and services. This IBM Redbooks® publication introduces and highlights some of the IBM ECM products that can be implemented and integrated together to create end-to-end ECM solutions: IBM Case Manager IBM Datacap IBM Content Manager OnDemand IBM Enterprise Records IBM WatsonTM Content Analytics IBM Content Classification For each product involved in the ECM solution, this IBM Redbooks publication briefly describes what it is, its functions and capabilities, and provides step-by-step procedures for installing, configuring, and implementing it. In addition, we provide procedures for integrating these products together to create an end-to-end ECM solution to achieve the overall solution objectives. Not all of the products are required to be integrated into an ECM solution. Depending on your business requirements, you can choose a subset of these products to be built into your ECM solutions. This book serves as a hands-on learning guide for information technology (IT) specialists who plan to build ECM solutions from end-to-end, for a proof of concept (PoC) environment, or for a proof of technology environment. For implementing a production-strength ECM solution, also refer to IBM Knowledge Center, IBM Redbooks publications, and IBM Software Services.

Author : Whei-Jen Chen,Sherry A Ajax,Ali Arsanjani,Vaclav Bahnik,Priscilla Lok,Monique Ruggiero,Parameswaran Venkatraman,Roger Welch,IBM Redbooks
Publisher : IBM Redbooks
Page : 184 pages
File Size : 46,6 Mb
Release : 2016-03-09
Category : Computers
ISBN : 9780738455075

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IBM Enterprise Content Management and Box by Whei-Jen Chen,Sherry A Ajax,Ali Arsanjani,Vaclav Bahnik,Priscilla Lok,Monique Ruggiero,Parameswaran Venkatraman,Roger Welch,IBM Redbooks Pdf

The integration of IBM® Enterprise Content Management (ECM) products with the Box for secure file sharing and collaboration opens new possibilities for achieving higher levels of capability within ECM. This IBM RedpaperTM publication describes how the integration of Box, IBM Content Navigator, IBM Case Manager, IBM Datacap, and IBM StoredIQ® products enables higher maturity in ECM, and distills the capabilities provided by each integration and the combination as a whole. By leveraging these IBM ECM technologies with Box, clients can realize the power of hybrid capabilities between on-premises and cloud systems. This paper shows you how to create an integrated, end-to-end solution that uses the capabilities of those IBM ECM products in conjunction with Box.

Author : Alan Bluck
Publisher : BPB Publications
Page : 775 pages
File Size : 52,5 Mb
Release : 2023-07-26
Category : Computers
ISBN : 9789355513366

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Installation and Configuration of IBM FileNet Information Management Software by Alan Bluck Pdf

The definitive guide to installing and configuring IBM FileNet Information Management software KEY FEATURES ● Get guidance on installation and configuration, including troubleshooting. ● Prepare thoroughly for installation to ensure a smooth and successful deployment. ● Install or upgrade Case Manager, Content Search, Case Analyzer, Monitor Dashboard, and WebSphere. DESCRIPTION Whether you're a beginner or an experienced administrator, this book will help you master the installation and configuration of IBM FileNet Information Management software. This book provides detailed instructions and practical techniques for preparing, configuring, and deploying IBM software products. From IBM BAW 18.0 and IBM Security Directory Suite 8.x to IBM Content Search Services 5.5.x and Oracle 12C, this book covers the essential prerequisites and installation processes for each system platform. You'll also learn about setting up supporting systems like IBM Case Manager and IBM Workflow Center and integrating components like WebSphere, IBM Content Navigator, and Case Monitor Dashboard. By the end of the book, you will have acquired the necessary knowledge and skills to effectively prepare, configure, and deploy different IBM software products. WHAT YOU WILL LEARN ● Learn how to access the comprehensive list of IBM Resources and Technical References. ● Understand the procedures for IBM Installation downloads and using the Software Compatibility Matrix. ● Get familiar with the tools available for system monitoring, such as the IBM SCout tool for System Sizing. ● Download, prepare, and successfully install IBM Fix Packs, IBM Cloud systems, and RedHat OpenShift. ● Know how to install and set up IBM Directory Services Security for Users and Groups. WHO THIS BOOK IS FOR This book is for IT consultants, systems and solution architects, and data analysts and developers who need to document proposals for the sizing and requirements of IBM software products for banks and insurance companies. It also provides guidance on document management, workflow, and case management solutions. TABLE OF CONTENTS 1. Introduction 2. Installation Preparation 3. System Sizing 4. Installation Downloads 5. Operating System and Platforms 6. Security and Users 7. IBM BAW 21.0.3 Upgrade Installation from BAW 18.6.1.19002 8. Cloud Based Systems 9. IBM Security Directory Server for IBM Content Foundation 10. Installing IBM WebSphere 9.0.5.14 11. Problem Resolution Procedures and Installing DB2 11.5.7 12. Installing IBM Content Foundation 5.5.10 13. Installing Content Navigator 3.0.13 and Case Manager 5.3.3 14. Importing the Case Manager Solution 15. Configuring the Case Manager Solution 16. Installing and Configuring IBM Content Search Services 5.5.10 17. Installing and Configuring IBM Case Analyzer 5.5 and IBM Case Monitor Dashboard 5.3.3

Author : Fay Chuck,Wei-Dong Zhu,Bert Bukvarevic,Bill Carpenter,Axel Dreher,Ruth Hildebrand-Lund,Elizabeth Koumpan,Sridhar Satuloori,Michael Seaman,Dimitris Tzouvelis,IBM Redbooks
Publisher : IBM Redbooks
Page : 496 pages
File Size : 47,5 Mb
Release : 2013-06-07
Category : Computers
ISBN : 9780738438122

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IBM FileNet Content Manager Implementation Best Practices and Recommendations by Fay Chuck,Wei-Dong Zhu,Bert Bukvarevic,Bill Carpenter,Axel Dreher,Ruth Hildebrand-Lund,Elizabeth Koumpan,Sridhar Satuloori,Michael Seaman,Dimitris Tzouvelis,IBM Redbooks Pdf

IBM® FileNet® Content Manager Version 5.2 provides full content lifecycle and extensive document management capabilities for digital content. IBM FileNet Content Manager is tightly integrated with the family of IBM FileNet products based on the IBM FileNet P8 technical platform. IBM FileNet Content Manager serves as the core content management, security management, and storage management engine for the products. This IBM Redbooks® publication covers the implementation best practices and recommendations for solutions that use IBM FileNet Content Manager. It introduces the functions and features of IBM FileNet Content Manager, common use cases of the product, and a design methodology that provides implementation guidance from requirements analysis through production use of the solution. We address administrative topics of an IBM FileNet Content Manager solution, including deployment, system administration and maintenance, and troubleshooting. Implementation topics include system architecture design with various options for scaling an IBM FileNet Content Manager system, capacity planning, and design of repository design logical structure, security practices, and application design. An important implementation topic is business continuity. We define business continuity, high availability, and disaster recovery concepts and describe options for those when implementing IBM FileNet Content Manager solutions. Many solutions are essentially a combination of information input (ingestion), storage, information processing, and presentation and delivery. We discuss some solution building blocks that designers can combine to build an IBM FileNet Content Manager solution. This book is intended to be used in conjunction with product manuals and online help to provide guidance to architects and designers about implementing IBM FileNet Content Manager solutions. Many of the features and practices described in the book also apply to previous versions of IBM FileNet Content Manager.

Author : Wei-Dong Zhu,Tomas Barina,Yi Duan,Nicole Hughes,Marcel Kostal,Chad Lou,Brett Morris,Rainer Mueller-Maechler,Ron Rathgeber,Jana Saalfeld,Jian Xin Zhang,Jie Zhang,IBM Redbooks
Publisher : IBM Redbooks
Page : 566 pages
File Size : 46,8 Mb
Release : 2015-04-13
Category : Computers
ISBN : 9780738439211

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Customizing and Extending IBM Content Navigator by Wei-Dong Zhu,Tomas Barina,Yi Duan,Nicole Hughes,Marcel Kostal,Chad Lou,Brett Morris,Rainer Mueller-Maechler,Ron Rathgeber,Jana Saalfeld,Jian Xin Zhang,Jie Zhang,IBM Redbooks Pdf

IBM® Content Navigator provides a unified user interface for your Enterprise Content Management (ECM) solutions. It also provides a robust development platform so you can build customized user interface and applications to deliver value and an intelligent, business-centric experience. This IBM Redbooks® publication guides you through the Content Navigator platform, its architecture, and the available programming interfaces. It describes how you can configure and customize the user interface with the administration tools provided, and how you can customize and extend Content Navigator using available development options with sample code. Specifically, the book shows how to set up a development environment, and develop plug-ins that add an action, service, and feature to the user interface. Customization topics include implementing request and response filters, external data services (EDS), creating custom step processors, and using Content Navigator widgets in other applications. This book also covers mobile development, viewer customization, component deployment, and debugging and troubleshooting. This book is intended for IT architects, application designers and developers working with IBM Content Navigator and IBM ECM products. It offers a high-level description of how to extend and customize IBM Content Navigator and also more technical details of how to do implementations with sample code.

Author : Whei-Jen Chen,Ben Antin,Kevin Bowe,Ben Davies,Jan den Hartog,Daniel Ouimet,Tom Stuart,IBM Redbooks
Publisher : IBM Redbooks
Page : 424 pages
File Size : 54,8 Mb
Release : 2015-10-27
Category : Computers
ISBN : 9780738440903

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Implementing Document Imaging and Capture Solutions with IBM Datacap by Whei-Jen Chen,Ben Antin,Kevin Bowe,Ben Davies,Jan den Hartog,Daniel Ouimet,Tom Stuart,IBM Redbooks Pdf

Organizations face many challenges in managing ever-increasing documents that they need to conduct their businesses. IBM® content management and imaging solutions can capture, store, manage, integrate, and deliver various forms of content throughout an enterprise. These tools can help reduce costs associated with content management and help organizations deliver improved customer service. The advanced document capture capabilities are provided through IBM Datacap software. This IBM Redbooks® publication focuses on Datacap components, system architecture, functions, and capabilities. It explains how Datacap works, how to design a document image capture solution, and how to implement the solution using Datacap Developer Tools, such as Datacap FastDoc (Admin). FastDoc is the development tool that designers use to create rules and rule sets, configure a document hierarchy and task profiles, and set up a verification panel for image verification. A loan application example explains the advanced technologies of IBM Datacap Version 9. This scenario shows how to develop a versatile capture solution that is able to handle both structured and unstructured documents. Information about high availability, scalability, performance, backup and recovery options, preferable practices, and suggestions for designing and implementing an imaging solution is also included. This book is intended for IT architects and professionals who are responsible for creating, improving, designing, and implementing document imaging solutions for their organizations.

Author : Wei-Dong Zhu,Nicholas Buchanan,Michael Oland,Thorsten Poggensee,Pablo E Romero,Chuck Snow,Margaret Worel,IBM Redbooks
Publisher : IBM Redbooks
Page : 410 pages
File Size : 48,8 Mb
Release : 2011-04-21
Category : Computers
ISBN : 9780738435312

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IBM FileNet P8 Platform and Architecture by Wei-Dong Zhu,Nicholas Buchanan,Michael Oland,Thorsten Poggensee,Pablo E Romero,Chuck Snow,Margaret Worel,IBM Redbooks Pdf

IBM® FileNet® Platform is a next-generation, unified enterprise foundation for the integrated IBM FileNet P8 products. It combines the enterprise content management with comprehensive business process management and compliance capabilities. IBM FileNet P8 addresses the most demanding compliance, content, and process management needs for your entire organization. It is a key element in creating an agile, adaptable enterprise content management (ECM) environment necessary to support a dynamic organization that must respond quickly to change. In this IBM Redbooks® publication, we provide an overview of IBM FileNet P8 and describe the core component architecture. We also introduce major expansion products that extend IBM FileNet P8 functionality in the areas of content ingestion, content accessing through connectors and federation, the application framework, and discovery and compliance. In this book, we discuss the anatomy of an ECM infrastructure, content event processing, content life cycle, and business processes. This book gives IT architects, IT specialists, and IT Technical Sales a solid understanding of IBM FileNet P8 Platform, its architecture, its functions and extensibility, and its unlimited capabilities.

Author : Marcello La Rosa,Pnina Soffer
Publisher : Springer
Page : 783 pages
File Size : 40,5 Mb
Release : 2013-01-26
Category : Computers
ISBN : 9783642362859

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Business Process Management Workshops by Marcello La Rosa,Pnina Soffer Pdf

This book constitutes the refereed proceedings of 12 international workshops held in Tallinn, Estonia, in conjunction with the 10th International Conference on Business Process Management, BPM 2012, in September 2012. The 12 workshops comprised Adaptive Case Management and Other Non-Workflow Approaches to BPM (ACM 2012), Business Process Design (BPD 2012), Business Process Intelligence (BPI 2012), Business Process Management and Social Software (BPMS2 2012), Data- and Artifact-Centric BPM (DAB 2012), Event-Driven Business Process Management (edBPM 2012), Empirical Research in Business Process Management (ER-BPM 2012), Process Model Collections (PMC 2012), Process-Aware Logistics Systems (PALS 2012), Reuse in Business Process Management (rBPM 2012), Security in Business Processes (SBP 2012), and Theory and Applications of Process Visualization (TAProViz 2012). The 56 revised full papers presented were carefully reviewed and selected from 141 submissions.

Author : Wei-Dong (Jackie) Zhu,Bob Foyle,Daniel Gagné,Vijay Gupta,Josemina Magdalen,Amarjeet S Mundi,Tetsuya Nasukawa,Mark Paulis,Jane Singer,Martin Triska,IBM Redbooks
Publisher : IBM Redbooks
Page : 598 pages
File Size : 52,6 Mb
Release : 2014-07-07
Category : Computers
ISBN : 9780738439426

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IBM Watson Content Analytics: Discovering Actionable Insight from Your Content by Wei-Dong (Jackie) Zhu,Bob Foyle,Daniel Gagné,Vijay Gupta,Josemina Magdalen,Amarjeet S Mundi,Tetsuya Nasukawa,Mark Paulis,Jane Singer,Martin Triska,IBM Redbooks Pdf

IBM® WatsonTM Content Analytics (Content Analytics) Version 3.0 (formerly known as IBM Content Analytics with Enterprise Search (ICAwES)) helps you to unlock the value of unstructured content to gain new actionable business insight and provides the enterprise search capability all in one product. Content Analytics comes with a set of tools and a robust user interface to empower you to better identify new revenue opportunities, improve customer satisfaction, detect problems early, and improve products, services, and offerings. To help you gain the most benefits from your unstructured content, this IBM Redbooks® publication provides in-depth information about the features and capabilities of Content Analytics, how the content analytics works, and how to perform effective and efficient content analytics on your content to discover actionable business insights. This book covers key concepts in content analytics, such as facets, frequency, deviation, correlation, trend, and sentimental analysis. It describes the content analytics miner, and guides you on performing content analytics using views, dictionary lookup, and customization. The book also covers using IBM Content Analytics Studio for domain-specific content analytics, integrating with IBM Content Classification to get categories and new metadata, and interfacing with IBM Cognos® Business Intelligence (BI) to add values in BI reporting and analysis, and customizing the content analytics miner with APIs. In addition, the book describes how to use the enterprise search capability for the discovery and retrieval of documents using various query and visual navigation techniques, and customization of crawling, parsing, indexing, and runtime search to improve search results. The target audience of this book is decision makers, business users, and IT architects and specialists who want to understand and analyze their enterprise content to improve and enhance their business operations. It is also intended as a technical how-to guide for use with the online IBM Knowledge Center for configuring and performing content analytics and enterprise search with Content Analytics.