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This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.
The Passenger Experience of Air Travel by Jennie Small Pdf
Taking a critical approach to the air passenger experience, this book considers the representations, embodied practices and materialities of air travel. Concerned with the politics and social justice issues of travel and mobility, it examines the passenger and their experience of the airport, fellow passengers, flying during the COVID-19 pandemic, and response to the issue of air travel sustainability. It explores the diverse experiences of those with a disability or fear of flying. The volume brings the journey to the fore as a complex and meaningful experience, filling a gap in the social science research of tourist behaviour where, traditionally, the focus has been the destination experience. The book will be of interest to scholars from a range of social science disciplines and fields of study including tourism studies, mobility studies, cultural studies, and disability studies.
Practical Aviation Security by Jeffrey Price,Jeffrey Forrest Pdf
Practical Aviation Security: Predicting and Preventing Future Threats, Third Edition is a complete guide to the aviation security system, from crucial historical events to the policies, policymakers, and major terrorist and criminal acts that have shaped the procedures in use today, as well as the cutting edge technologies that are shaping the future. This text equips readers working in airport security or other aviation management roles with the knowledge to implement effective security programs, meet international guidelines, and responsibly protect facilities or organizations of any size. Using case studies and practical security measures now in use at airports worldwide, readers learn the effective methods and the fundamental principles involved in designing and implementing a security system. The aviation security system is comprehensive and requires continual focus and attention to stay a step ahead of the next attack. Practical Aviation Security, Third Edition, helps prepare practitioners to enter the industry and helps seasoned professionals prepare for new threats and prevent new tragedies. Covers commercial airport security, general aviation and cargo operations, threats, threat detection and response systems, as well as international security issues Lays out the security fundamentals that can ensure the future of global travel and commerce Applies real-world aviation experience to the task of anticipating and deflecting threats Includes updated coverage of security related to spaceport and unmanned aerial systems, focusing on IACO (International Civil Aviation Organization) security regulations and guidance Features additional and updated case studies and much more
International Air Law and ICAO by Michael Milde Pdf
"This book offers a compact - yet exhaustive - and easily comprehensible reference book that deals with the most general aspects of international air law, as well as with the constitutional issues and law-making functions of the International Civil Aviation Organization (ICAO). Specialized legal literature dealing with different aspects of international air law is rare, the developments often overtake the existing writings and there is a continuous need not only for updating but also for future-oriented thinking. This book cannot fail to be of importance to anyone interested in international air law."--Jacket.
Aircrew Security by Clois Williams,Steven Waltrip Pdf
The events of 11 September 2001 changed the world, and in particular the aviation community, forever. Since then, the terrorist threat continues to dominate international air travel and pose a real and present danger to airline passengers and aircrew across the globe. In line with this, expectations of renewed commitments to aircrew security training increased, however the practical reality of the standard of information and effective training often fell short. This book aims to help redress this problem. Intended to help flight crews' deal with the new complexities they face in the skies, it is designed to inform and enlighten crewmembers on the issues posed by air rage and terrorist activities, using techniques for conflict resolution, assessment of threat, mental and physical preparation and post-incident considerations. The culmination of work accomplished from a lifetime of employment in aviation, security and training, the authors use a progressive approach to explain security issues from a flight crewmember's perspective. Using detailed studies of current airline security practice, verified by interviews with crewmembers worldwide, the book uncovers many of the shortcomings of international aviation security and presents plausible and innovative solutions to the problems crewmembers face. Having worked with aviation industry leaders, regulatory authorities, major airlines and flight training organizations, the authors provide a unique blend of guidance, useful to the development of security programs for crewmembers by airlines, corporations and air charter companies. Government agencies commissioned with overseeing and developing aircrew security can also use the book when seeking a better understanding of the needs of crewmembers and airlines. Readership includes: Airline flight crewmembers (pilots, flight engineers and flight attendants); major universities and colleges with aviation programs; members of organizations such as the Airline Transport Association, International Airline Transport Association, World Airline Transport Association, Flight Safety Foundation, Pilot and Flight Attendant labor unions as well as government agencies.
Internet Guide to Travel Health by Elizabeth Connor Pdf
Discover the best Web sites for you and your family’s well-being while traveling! The Internet Guide to Travel Health is your one-stop resource for when you need authoritative, reliable, and up-to-date information for preventing or dealing with illness and injury while traveling in the United States and abroad. For persons traveling near or far, this useful, easy-to-consult guide identifies dependable Web sites with advice, tips, and accurate facts on health issues that can affect your travel plans. You’ll save time and effort when researching the planning, preparation, and preventive measures necessary to stay healthy while traveling. In the Internet Guide to Travel Health, you will discover a wealth of information for maintaining your health and safety throughout your trip. This book offers you Web sites to keep you informed on the latest life-threatening situations occurring throughout the world, such as disease outbreaks, epidemics, and natural disasters. With Internet addresses for what health documents to keep with you at all times, how to find doctors and clinics at your destination, and even what to do in case of a death far from home, this informative guide helps you stay organized, even in an emergency. The Internet Guide to Travel Health provides you with reliable information on: elective and compulsory immunizations, vaccinations, and examinations safety concerns with specific modes of travel—automotive, railways, air travel, cruise ships travel recommendations and accommodations for people with disabilities, seniors, children, people with HIV, and pets specific diseases, conditions, and ailments that can affect travel or be encountered while traveling—from air rage and allergies to West Nile Virus and Yellow Fever interactive tools and real-time travel advice—driving distance calculators, air flight arrival/departure delays, and traffic reports In addition to the Web site listings, the Internet Guide to Travel Health provides numerous screen shots of key Internet resources and an understandable glossary of health- and Internet-related terms. With the myriad of health and safety risks associated with traveling both nationally and internationally, this book is essential for vacationers, business travelers, explorers, and health care professionals who want to stay informed and prepared.
Author : Pablo Mendes de Leon Publisher : Kluwer Law International B.V. Page : 573 pages File Size : 55,9 Mb Release : 2022-08-11 Category : Law ISBN : 9789403547336
Introduction to Air Law by Pablo Mendes de Leon Pdf
The world of aviation has moved on rapidly since the appearance of the ninth edition of this pre-eminent resource five years ago. Those developments pertain to market access and market behaviour by air carriers, including competition, new perceptions of safety and security, among others, in relation to transparency of accident investigation and cybersecurity, case law in the area of airline liability, with new cases from the United States, product liability and insurance, the United Kingdom, and elsewhere, the growing importance of environmental concerns, the rights and obligations of passengers, also in the context of ‘unruly’ passengers, and innovative methods for financing aircraft. Special attention has been paid in this edition to regional integration movements, especially in Europe, affecting the mentioned subjects. The book’s extensive references to other sources in the field have been expanded and updated by the author and experts in specialised areas. The present edition addresses the following topics: the regulatory framework governing the operation of air services, including the principle of sovereignty in national airspace; the distinction between State and civil aircraft; dispute settlement in international civil aviation; economic regulation of international air transport services, including the establishment of air services agreements; inter-airline cooperation in the context of competition law regimes; liability of the various service providers, in particular airlines, and related insurance coverage; the promotion of safety standards; criminal acts affecting the safety of aviation; the role of international and regional organisations with particular reference to that of the European Union; liability of the aircraft manufacturer for equipment; and financial and security interests in mobile equipment. The many practitioners, officials, business people, and academics with a professional interest in aviation law will appreciate this new edition as one of the fundamental works in the field, and newcomers will discover an incomparable resource. This eleventh edition is ready to be of unmatched service to any practising member of the air law community anywhere in the world.
Aviation Law: Cases, Laws and Related Sources by Paul B. Larsen,John Gillick,Joseph Sweeney Pdf
Written in the context of the post-9/11 legal climate, this text introduces all the major areas of aviation, covering such topics as the international air law regime, crimes involving aircraft, international air carriage, litigation management, and governmental immunity from liability.
Encyclopedia of Murder and Violent Crime by Eric W. Hickey Pdf
The Encyclopedia of Murder and Violent Crime is edited by a internationally recognized expert on serial killers, covering both murder and violent crime in their variant forms. Included will be biographies, chronologies, special interest inset boxes, up to 100 photos, comprehensive article bibliographies, and appendices for things like famous unsolved cases, celebrity murders, assasinations, original source documents, and online sources for information.
Airport and Aviation Security by Bartholomew Elias Pdf
The response of the U.S. federal government to the events of September 11, 2001 has reflected the challenge of striking a balance between implementing security measures to deter terrorist attacks while at the same time limiting disruption to air commerce. Airport and Aviation Security: U.S. Policy and Strategy in the Age of Global Terrorism is a co
Services Marketing: People, Technology, Strategy (Eighth Edition) by Jochen Wirtz,Christopher Lovelock Pdf
Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples.This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.
In-Flight Medical Emergencies by Jose V. Nable,William J. Brady Pdf
This book functions as a practical guide for health care professionals encountering medical emergencies during a commercial flight. A second edition to its successful predecessor, this text covers the most common emergencies encountered during flight, both general medical emergencies and those specifically tied to the effects of flying, including cardiac, respiratory, and neurological issues. Medicolegal issues are considered in depth for both United States domestic and international flights, as there is potential legal risk involved in giving medical assistance on a flight. This new edition includes expanded and updated original chapters revised based on available new research material. Additional chapters examine how to handle disruptive passengers experiencing acute behavioral issues during flight, emerging infectious diseases. This issue is particularly relevant due to COVID-19, specifically concerning the anxiety and readjustment challenges of resuming everyday travel. This edition includes a new chapter recounting the history of the handling of in-flight medical events. In-Flight Medical Emergencies, 2nd ed functions as an essential resource for physicians and all healthcare professionals who travel regularly.
Managing Hospitality Organizations by Robert C. Ford,Michael C. Sturman Pdf
Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
