Be Your Customer S Hero

Author : Adam Toporek
Publisher : AMACOM
Page : 256 pages
File Size : 53,8 Mb
Release : 2015-04-22
Category : Business & Economics
ISBN : 9780814449066

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Be Your Customer's Hero by Adam Toporek Pdf

Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown?In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:• Achieve the mindset required for Hero-ClassTM service• Understand the customer’s expectations--and exceed them• Develop powerful communication skills• Avoid the seven triggers guaranteed to set customers off• Handle difficult and even irrational customers with ease• And moreArmed with the tools and techniques in this invaluable resource, readers will have all they need to transform themselves into the heroes their customers need.

Author : Anonim
Publisher : Unknown
Page : 8 pages
File Size : 52,6 Mb
Release : 2017
Category : Electronic
ISBN : OCLC:1078369233

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Be Your Customer's Hero by Anonim Pdf

Author : [see front cover instructions]
Publisher : AuthorHouse
Page : 232 pages
File Size : 51,7 Mb
Release : 2015-08-28
Category : Business & Economics
ISBN : 9781504933049

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Taking Your Customer CareTM to the Next Level by [see front cover instructions] Pdf

Companies spend big money and significant resources to acquire new customers, but they tend to give little thought on how to keep their business. That’s a big mistake! Nadji Tehrani and Steve Brubaker, both Customer CareTM experts, explore how to go the extra mile in keeping customers happy. Whether you work at a startup or an established organization, you’ll find proven strategies that will help you: • define and deliver extraordinary Customer CareTM; • duplicate the practices of companies that provide great customer service; • avoid practices of companies that have failed to deliver on their promises; • devote more resources to keeping current customers happy. • develop incentives, policies, and training to encourage staff to solve problems. Examples from companies such as Ace Hardware, Amazon, American Express, Apple, Disney, The Ritz-Carlton, Starbucks, Southwest Airlines, Wine Enthusiast, and Zappos make this an essential guide for any professional who wants to forge stronger relationships with customers. Everyone knows that it’s far less expensive to keep existing customers than it is to win and onboard new ones. That’s just one of the many reasons to learn the lessons in Taking Your Customer CareTM to the Next Level.

Author : David Bowman
Publisher : Unknown
Page : 80 pages
File Size : 40,6 Mb
Release : 2006-10
Category : Book of Mormon
ISBN : 1590386914

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Who's Your Hero? by David Bowman Pdf

Who?s Your Hero? volume 2 teaches how children ages 3 and up can be like Alma, Enos, and Helaman?s stripling warriors in their everyday lives. Full-color, fun illustrations will keep the attention of pre-readers. Volume 2 Book of Mormon stories include: ?Helaman?s Warriors Respect Their Parents,? ?Enos Sincerely Prays,? and ?Alma Apologizes.? Family home evening ideas and activities are also featured at the end of each story. Who?s Your Hero? is ideal for teaching children to love the Book of Mormon!?What I love is the simple values that are taught through this book in a way that my three-year-old son understands and is really able to apply them. I cannot wait for Volume 2 to come out!??Sara from the Internet?My seven-year-old reads it alone and my five-year-old always wants it read again and again. I can?t think of better heroes for them, and Bowman makes these familiar names and people come to life with everyday examples of how to apply their teachings to today?s life.??Dixie from the Internet

Author : Juliane Green
Publisher : Encouraging Books for Little S
Page : 26 pages
File Size : 44,8 Mb
Release : 2019-03-30
Category : Juvenile Nonfiction
ISBN : 109199580X

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I Am a Super Hero! by Juliane Green Pdf

You don't have to be one of the super heroes from books or TV to be one yourself. And now you can let your child know that it is a super hero every day! Help your child to see the super powers it owns and teach them how to be a super hero on a daily basis. This book will let your child see its value no matter what anybody else says. I am a super hero, because I care for others. I am a super hero, because I keep my promise. I am a super hero, because I am a good friend. I Am a Super Hero! is perfect for reading with your children and showing them the cute images of male and female super heroes. Juliane Green, mother of an autistic son, loves creating books that are encouraging for the little souls that want to become big! Check out her website at www.julianegreen.com

Author : Lisa King
Publisher : National Center for Youth Issues
Page : 33 pages
File Size : 49,6 Mb
Release : 2020-02-13
Category : Juvenile Fiction
ISBN : 9781953945310

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Be Your Own Hero by Lisa King Pdf

Help Kids Discover Their Own Inner Hero We often teach children that heroes are famous because of something they did, but it's just as important to teach them that heroes are remembered for who they are. In Be Your Own Hero, Lisa King reveals what it takes to be a real-life hero. And it has a whole lot more to do with character and kindness than anything else! Being a hero takes having the courage to believe in yourself, overcome obstacles, and make the world a better - and brighter - place for everyone around you. And the good news is, we all can do that! It's Hero Week at school, and Quinn Wilson can hardly contain her excitement! Each day, her class will meet a real-life hero, and on Friday they get to dress up as their favorite hero from the past or present. Every other kid in the class knows who they want to be, except for Quinn! There are so many heroes she looks up to! How can she choose just one? But when Quinn's teacher, Mr. Finley, teaches the class some important truths about heroes, Quinn discovers something unexpected. In her search to find a hero in someone else, she actually finds the hero in herself!

Author : Renee Evenson
Publisher : AMACOM
Page : 246 pages
File Size : 45,8 Mb
Release : 2017-12-14
Category : Business & Economics
ISBN : 9780814438923

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Customer Service Training 101 by Renee Evenson Pdf

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in: Creating positive first impressions Speaking and writing effectively Listening attentively Identifying needs Making customers feel valued Confidently handling customer complaints Your business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.

Author : Jin Yong
Publisher : St. Martin's Press
Page : 404 pages
File Size : 43,8 Mb
Release : 2019-09-17
Category : Fiction
ISBN : 9781250220615

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A Hero Born by Jin Yong Pdf

The epic Chinese classic and phenomenon published in the US for the first time! Featured in iO9's 2019 Fall Preview. Set in ancient China, in a world where kung fu is magic, kingdoms vie for power and the battle to become the ultimate kung fu master unfolds, an unlikely hero is born... in the first book in the epic Legends of the Condor Heroes by the critically acclaimed master of the genre, Jin Yong. After his father—a devoted Song patriot—is murdered by the Jin empire, Guo Jing and his mother flee to the plains of Ghengis Khan and his people for refuge. For one day he must face his mortal enemy in battle in the Garden of the Drunken Immortals. Under the tutelage of Genghis Khan and The Seven Heroes of the South, Guo Jing hones his kung fu skills. Humble, loyal and perhaps not always wise, Guo Jing faces a destiny both great and terrible. However, in a land divided—and a future largely unknown—Guo Jing must navigate love and war, honor and betrayal before he can face his own fate and become the hero he’s meant to be. Legends of the Condor Heroes A Hero Born A Bond Undone A Snake Lies Waiting A Heart Divided

Author : Michelle Larson
Publisher : AuthorHouse
Page : 27 pages
File Size : 47,5 Mb
Release : 2012-04
Category : Juvenile Nonfiction
ISBN : 9781468566628

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Lineman, the Unsung Hero by Michelle Larson Pdf

Have you ever seen a guy climbing an electric pole or working on electric lines from a bucket truck? That guy is a Lineman. Linemen work very hard to keep our power on. This book is a token of appreciation to all linemen. Enjoy the detailed illustrations and fun text. Share it with the children in your life-share it with everyone!

Author : Donald Miller
Publisher : HarperCollins Leadership
Page : 225 pages
File Size : 52,5 Mb
Release : 2022-01-11
Category : Business & Economics
ISBN : 9781400228027

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Hero on a Mission by Donald Miller Pdf

New York Times bestselling author Donald Miller shares the plan that led him to turn his life around. This actionable guide will teach you how to do the same through journaling prompts and goal-planning exercises. There are four characters in every story: The victim, the villain, the hero, and the guide. These four characters live inside us. If we play the victim, we’re doomed to fail. If we play the villain, we will not create genuine bonds. But if we play the hero or guide, our lives will flourish. The hard part is being self-aware enough to know which character we are playing. In this book, bestselling author Donald Miller uses his own experiences to help you recognize if the character you are currently surfacing is helping you experience a life of meaning. He breaks down the transformational, yet practical, plan that took him from slowly giving up to rapidly gaining a new perspective of his own life’s beauty and meaning, igniting his motivation, passion, and productivity, so you can do the same. In Hero on a Mission, Donald’s lessons will teach you how to: Discover when you are playing the victim and villain. Create a simple life plan that will bring clarity and meaning to your goals ahead. Take control of your life by choosing to be the hero in your story. Cultivate a sense of creativity about what your life can be. Move beyond just being productive to experiencing a deep sense of meaning. Donald will help you identify the many chances you have of being the hero in your life, and the times when you are falling into the trap of becoming the victim. Hero on a Mission will guide you in developing a unique plan that will speak to the challenges you currently face so you can find the fulfillment you have been searching for in your life and work.

Author : Schwartzen Precil
Publisher : AuthorHouse
Page : 175 pages
File Size : 51,7 Mb
Release : 2019-10-14
Category : Self-Help
ISBN : 9781728329918

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Be Your Own Hero by Schwartzen Precil Pdf

Foster care was Schwartzen Precil's home since he was one years old. He endured many extreme hardships including an encounter with the criminal justice system as a teenager. He used that obstacle as an opportunity to start over. Despite a traumatic childhood, Schwartzen remained hopeful as he developed a resilient spirit. Through the game of basketball, he enhanced his leadership skills which earned him college scholarship. After graduation, he went on to empower and inspires youth and young professionals with his story as he searched for his long lost family. "Many people struggle with acceptance, identity, and emotional instability their entire lives. I decided to stop blaming others and take full responsibility. I became my own hero." -Schwartzen Precil

Author : Florence Parry Heide
Publisher : Chronicle Books
Page : 41 pages
File Size : 55,5 Mb
Release : 2016-10-04
Category : Electronic
ISBN : 9781452139470

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How to Be a Hero by Florence Parry Heide Pdf

Once upon a time, there was a nice boy and his name was Gideon. He lived in a nice house, and he had nice parents and lots of toys. But Gideon wasn't satisfied. He wanted to be a hero. You know, a hero, with his name on the front page of the newspaper. That sort of thing. So how does anyone get to be a hero, anyway? Heroes have to be strong. Heroes have to be brave. Heroes have to be clever. Don't they? With wry humor, Florence Parry Heide and Chuck Groenink explore how we choose our idols in a witty story that leaves it to readers to decide the real nature of heroism. Plus, this is the fixed format version, which looks almost identical to the print edition.

Author : Robin Sharma
Publisher : Jaico Publishing House
Page : 400 pages
File Size : 41,5 Mb
Release : 2021-09-15
Category : Self-Help
ISBN : 9789391019754

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The Everyday Hero Manifesto by Robin Sharma Pdf

For over twenty-five years, leadership legend and personal-mastery path-blazer Robin Sharma has mentored billionaires, business titans, professional-sports superstars and entertainment royalty via a revolutionary methodology that led them to accomplish rare-air results. Now, in this groundbreaking book, Sharma makes his transformational system available to anyone who is ready for undefeatable positivity, monumental productivity, deep spiritual freedom and a life of helping others. In The Everyday Hero Manifesto you will discover: · The hidden habits used by many of the world’s most creative and successful people to realize their visionary ambitions · Original techniques to turn fear into fuel, problems into power and past troubles into triumphs · A breakthrough blueprint to battle-proof yourself against distraction and procrastination so that you produce magic that dominates your domain · Pioneering insights on adopting world-class routines that will lead you to achieve superhuman fitness and become the most disciplined person you know · Unusual wisdom to operate with far more simplicity, beauty and peace Part memoir of a life richly lived, part instruction manual for virtuoso-grade performance, and part handbook for spiritual freedom in an age of high-velocity change, The Everyday Hero Manifesto will completely transform your life. Forever. ROBIN SHARMA is a humanitarian who has devoted his life to helping people express their highest natural gifts. He is widely regarded as one of the top leadership and personal-mastery experts in the world. His clients include NASA, Microsoft, NIKE, Unilever, GE, FedEx, HP, Starbucks, Oracle, Yale University, PwC, IBM Watson and the Young Presidents’ Organization. His #1 international bestsellers, such as The 5 AM Club, The Monk Who Sold His Ferrari, The Greatness Guide and Who Will Cry When You Die?, have sold millions of copies in over ninety-two languages, making him one of the most widely read authors on the planet.

Author : Joan Holub
Publisher : Henry Holt and Company (BYR)
Page : 40 pages
File Size : 40,8 Mb
Release : 2012-02-28
Category : Juvenile Fiction
ISBN : 9781466808652

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Zero the Hero by Joan Holub Pdf

Zero. Zip. Zilch. Nada. That's what all the other numbers think of Zero. He doesn't add anything in addition. He's of no use in division. And don't even ask what he does in multiplication. (Hint: Poof!) But Zero knows he's worth a lot, and when the other numbers get into trouble, he swoops in to prove that his talents are innumerable.

Author : Alyson Reid-Larade
Publisher : Createspace Independent Publishing Platform
Page : 312 pages
File Size : 53,8 Mb
Release : 2017-07-20
Category : Electronic
ISBN : 1544773560

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How to Be Your Own Hero by Alyson Reid-Larade Pdf

The life of a teenager can be tough. But not all teens get into trouble, and the ticket to an easier ride comes down to one thing - self-esteem. Self-esteem affects how teens think and behave with their families and friends, at school, and in relationships. Self-esteem also affects how teens deal with stress, drugs, alcohol, food, their bodies, and much more. How to Be Your Own Hero guides teens to make decisions that will improve their self-esteem and to move them toward their success. In building self-esteem, teens will find inner strength and resilience - and the greatness that they all have inside of them. How to Be Your Own Hero is a toolkit for building Self-Esteem. It is written for Teens, but is also helpful for the parents and educators who love them.