Best Practices And New Perspectives In Service Science And Management
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Best Practices and New Perspectives in Service Science and Management by Ordóñez de Pablos, Patricia Pdf
Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems. Best Practices and New Perspectives in Service Science and Management provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.
Intellectual Capital as a Management Tool by Göran Roos,Stephen Pike Pdf
As technology evolves, it can be difficult to maintain a competitive edge. The management of intangible resources like competence, relationships, brands, processes and systems becomes increasingly important in such a world. Intellectual Capital as a Management Tool reviews the evidence to demonstrate where the intellectual capital view of the firm has made major contributions. The book introduces an updated version of the Intellectual Capital Navigator as an operational tool to help managers maximise value generation from an organisations portfolio of diverse resources. This tool is the only tool that enables organisations to use the resource based view of the firm in an operational way. The book also discusses future developments of the Intellectual Capital Navigator, increasing its precision around the financial aspects of the organisation. The book has broad application across all types of organisations and in all operating environments and is vital reading for managers who want to understand and exploit the importance of managing intellectual capital.
Global Practices in Knowledge Management for Societal and Organizational Development by Baporikar, Neeta Pdf
As entrepreneurs seek to gain an advantage against their competitors, understanding how to share information throughout their organization will be vital in their success. Accordingly, it is critical for researchers, managers, and consultants to strengthen their own systems to facilitate knowledge management and implement strategies that will launch them into the future. Global Practices in Knowledge Management for Societal and Organizational Development is an integral reference volume featuring leading academic research on the management and creation of knowledge and organizational development theories and models. Including coverage on a variety of related perspectives and subjects, such as infrastructure and services for knowledge organizations, ethics and the impact on knowledge management, and the future of knowledge workers, this book is an ideal reference source for organizational development specialists, consultants, policy makers, researchers, and graduate business students looking for advanced research on cultural aspects of knowledge management and creativity, innovation, and technology in learning communities.
Strategic Utilization of Information Systems in Small Business by Hunter, M. Gordon Pdf
The small business is an often underestimated asset of both the modern economy and the commercial workforce. Those employed by small businesses make up a large percentage of both the U.S. and Canadian populations, and with the internet and other technologies connecting us like never before, the opportunity is present for even the smallest company to reach a global scale. Strategic Utilization of Information Systems in Small Business explores the possibilities not just in expanding a business, but in assisting a business in meeting its full potential, no matter its size. Including a variety of perspectives on what it means to be a small business and how to bring that business to maturity, this book is an essential reference source for small business owners, managers, and employees, as well as students, researchers, and aspiring entrepreneurs. This publication features chapters on the different aspects of management processes, e-commerce, and e-businesses, including the characteristics of a smart entrepreneur, success vs. failure, longevity, technology adoption, the types of different information systems and how to implement them, data and decision making, theories for investigating small businesses, business strategy, and competitive advantage.
Trends in E-Business, E-Services, and E-Commerce: Impact of Technology on Goods, Services, and Business Transactions by Lee, In Pdf
"This book offers insights into issues, challenges, and solutions related to the successful application and management aspects of electronic business, providing a comprehensive framework for researchers and practitioners in understanding the growing demand of e-business research"--Provided by publisher.
Handbook of Service Science, Volume II by Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani Pdf
The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
Stochastic Methods for Estimation and Problem Solving in Engineering by Kadry, Seifedine Pdf
Utilizing mathematical algorithms is an important aspect of recreating real-world problems in order to make important decisions. By generating a randomized algorithm that produces statistical patterns, it becomes easier to find solutions to countless situations. Stochastic Methods for Estimation and Problem Solving in Engineering provides emerging research on the role of random probability systems in mathematical models used in various fields of research. While highlighting topics, such as random probability distribution, linear systems, and transport profiling, this book explores the use and behavior of uncertain probability methods in business and science. This book is an important resource for engineers, researchers, students, professionals, and practitioners seeking current research on the challenges and opportunities of non-deterministic probability models.
Mission Adaptive Display Technologies and Operational Decision Making in Aviation by Smith, Kevin M. Pdf
Avionics often serves as the tip of the spear for research into user-interface and systems usability in aviation. However, this emphasis on flashy, technology-driven design can come with a cost: the sacrifice of practical utility, which, in the high-stakes environment of military aviation, can lead directly to catastrophe. Mission Adaptive Display Technologies and Operational Decision Making in Aviation explores the use of adaptive and assistive technologies in aviation to establish clear guidelines for the design and implementation of such technologies to better serve the needs of both military and civilian pilots. Benefiting from the authors combined experience of more than 40 years in the aviation industry and over 25,000 flight-hours, this volume targets a wide audience of engineers and business professionals. This premier reference source covers topics of interest to aviators and engineers, including aerodynamic systems design, operational decision theory, user interface design, avionics, and concepts and cases in flight operations, mission performance, and pilot training.
Engineering Service Systems in the Digital Age by Benedikt S. Höckmayr Pdf
Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.
Driving the Development, Management, and Sustainability of Cognitive Cities by Ahuja, Kiran,Khosla, Arun Pdf
The technological advancements of today not only affect individual’s personal lives. They also affect the way urban communities regard the improvement of their resident’s lives. Research involving these autonomic reactions to the growing needs of the people is desperately needed to transform the cities of today into the cities of the future. Driving the Development, Management, and Sustainability of Cognitive Cities is a pivotal reference source that explores and improves the understanding of the strategic role of sustainable cognitive cities in residents’ routine life styles. Such benefits to residents and businesses include having access to world-class training while sitting at home, having their wellbeing observed consistently, and having their medical issues identified before occurrence. This book is ideally designed for administrators, policymakers, industrialists, and researchers seeking current research on developing and managing cognitive cities.
Integrating Art and Creativity into Business Practice by Schiuma, Giovanni,Lerro, Antonio Pdf
Adaptability and sustainability are key factors in the success of any business in modern society. Developing unique and innovative processes in organizational environments provides room for new business opportunities. Integrating Art and Creativity into Business Practice is a key reference source for the latest scholarly research on the tools, techniques, and methods pivotal to the management of arts and creativity-based assets in contemporary organizations. Highlighting relevant perspectives across a myriad of topics, such as organizational culture, value creation, and crowdsourcing, this book is ideally designed for managers, professionals, academics, practitioners, and graduate students interested in emerging processes for entrepreneurship and business performance.
Handbook of Research on Green Engineering Techniques for Modern Manufacturing by Uthayakumar, M.,Raj, S. Aravind,Ko, Tae Jo,Kumaran, S. Thirumalai,Davim, J. Paulo Pdf
Green manufacturing has developed into an essential aspect of contemporary manufacturing practices, calling for environmentally friendly and sustainable techniques. Implementing successful green manufacturing processes not only improves business efficiency and competitiveness but also reduces harmful production in the environment. The Handbook of Research on Green Engineering Techniques for Modern Manufacturing provides emerging perspectives on the theoretical and practical aspects of green industrial concepts, such as green supply chain management and reverse logistics, for the sustainable utilization of resources and applications within manufacturing and engineering. Featuring coverage on a broad range of topics such as additive manufacturing, integrated manufacturing systems, and machine materials, this publication is ideally designed for engineers, environmental professionals, researchers, academicians, managers, policymakers, and graduate-level students seeking current research on recent and sustainable practices in manufacturing processes.
Advanced Numerical Simulations in Mechanical Engineering by Kumar, Ashwani,Patil, Pravin P.,Prajapati, Yogesh Kr. Pdf
Recent developments in information processing systems have driven the advancement of numerical simulations in engineering. New models and simulations enable better solutions for problem-solving and overall process improvement. Advanced Numerical Simulations in Mechanical Engineering is a pivotal reference source for the latest research findings on advanced modelling and simulation method adopted in mechanical and mechatronics engineering. Featuring extensive coverage on relevant areas such as fuzzy logic controllers, finite element analysis, and analytical models, this publication is an ideal resource for students, professional engineers, and researchers interested in the application of numerical simulations in mechanical engineering.
Driving Traffic and Customer Activity Through Affiliate Marketing by Singh, Surabhi Pdf
Technological developments have created new opportunities for contemporary businesses. Online stores can now utilize a specific branch of marketing in order to maximize the revenue of their business and increase website traffic. Driving Traffic and Customer Activity Through Affiliate Marketing is an essential reference publication highlighting the latest scholarly research on the method of increasing online business traffic and sales by external referrals. Featuring extensive coverage on a broad range of topics and perspectives such as networking, program management, and customer satisfaction, this book is ideally designed for academicians, practitioners, and students seeking current information on ways to increase customer activity.