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Author : Robin E. Scott MacStravic
Publisher : Unknown
Page : 302 pages
File Size : 42,7 Mb
Release : 1991
Category : Medical
ISBN : UOM:39015024772272
Author : Shareef Mahdavi
Publisher : Unknown
Page : 266 pages
File Size : 52,7 Mb
Release : 2020-01-27
Category : Electronic
ISBN : 1734412720
Why is it that some businesses seem to get it when it comes to customer experience, while others miss it completely? The same could be said of medical practices. Doctors are constantly looking for new ways to improve their practices. The problem is they're often looking in the wrong places. Beyond Bedside Manner guides the practice to redefine the doctor-patient relationship in ways that create much more value for the doctor, the patient, and the practice. With insights gained across 3 decades of working with practices across many specialties, author Shareef Mahdavi shows the way to build the modern practice based on creating a memorable patient experience on par with our best customer experiences.
Author : Jean-Paul Brutus, MD
Publisher : Unknown
Page : 0 pages
File Size : 44,6 Mb
Release : 2023-11-14
Category : Electronic
ISBN : 1777536189
Create an exceptional experience for your patients, and those patients will happily pay you for it. Patient satisfaction is no longer relevant. Patient experience, however, is relevant now more than ever. Patients today are proactive and armed with knowledge. Because they have better customer experiences elsewhere, they have come to expect, if not demand, a new way of interacting with you-their doctors and healthcare providers. In our Experience Economy, people will always pay more for a superior experience: Starbucks turned the traditional "grab a cup of Joe and go" service into a lounge concept where people may linger, eat treats, listen to pleasant music, and enjoy free Wi-Fi. Amazon has primed their customers with immediate benefits of the Buy Now button. Apple has demonstrated how thoughtful and integrated design offers an enjoyable, cohesive experience. Disney, Sandals, Club Med, and Ritz Carlton give their customers such an amazing experience that they actually want to take home memories. Providing an exceptional patient experience, then, is pioneering work for all doctors and providers, whether you're chained to the public health system (like I was), in concierge medicine, or in private practice. This book will show: how your intention and presentation affect whether your patient has a pleasant experience under your care, how your revenue will grow as you pay closer attention to what works and doesn't work in your space, and how your experience is just as relevant as your patients'. By setting and exceeding patient expectations, not only will you be happier, so will your patients. All by you focusing on: Creating a more pleasing working environment for you and your staff Providing for your patients' unseen needs and preferences Elevating patient experience from start to finish, from onboarding to lasting memories If you're running around without enough time to meet the demands of your growing list of patients, and without the mental, physical, and financial resources to do so, then you know something has to change. Creating an exceptional and elevated patient experience is not one more thing to add to your to-do list. It's embedded in everything that you do. Let me show you how.
Author : Susan D. Moffatt-Bruce
Publisher : Emerald Group Publishing
Page : 296 pages
File Size : 41,6 Mb
Release : 2019-10-24
Category : Social Science
ISBN : 9781838670849
This volume delves into the potential that design thinking can have when applied to organizational systems and structures in health care environments to mitigate risks, reduce medical errors and ultimately improve patient safety, the quality of care, provider well-being, and the overall patient experience.
Author : Stephen Walter Brown
Publisher : Jones & Bartlett Learning
Page : 440 pages
File Size : 44,5 Mb
Release : 1993
Category : Medical
ISBN : 0834203944
Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniques to increase patient satisfaction in this unique handbook.
Author : Irwin Press
Publisher : Unknown
Page : 286 pages
File Size : 49,9 Mb
Release : 2006
Category : Medical care
ISBN : CHI:75081408
The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant new material, including : Enhanced material on staff buy-in to patient satisfaction initiatives - A new chapter that provides fifty simple and innovative improvement ideas - Additional material on staff and physician satisfaction - A new chapter on managing diverse patients and staff - New insight on compliant management and scripting. [Ed.]
Author : Josef Woodman
Publisher : ReadHowYouWant.com
Page : 718 pages
File Size : 55,9 Mb
Release : 2011-04-25
Category : Health & Fitness
ISBN : 9781459618473
Patients Beyond Borders is the first comprehensive, easy-to-understand guide to medical tourism. Impartial and extensively researched, it is filled with authoritative and accessible advice - carefully culled from hundreds of resources around the world. Whether you're seeking dental work, heart surgery, orthopedics, cosmetic surgery, neurosurgery, or LASIK eye repair, Patients Beyond Borders is your best way to become an informed health traveler and get started on your medical travel journey.
Author : James L. Harris,Linda A. Roussel,Patricia L. Thomas
Publisher : Jones & Bartlett Learning
Page : 461 pages
File Size : 42,8 Mb
Release : 2021-08-04
Category : Medical
ISBN : 9781284227277
Clinical Nurse Leaders Beyond the Microsystem: A Practical Guide, Fourth Edition is a core resource for CNLs which imparts the competencies necessary to lead improvement teams, analyze data, and ensure delivery of quality, safety, and value-based care in any healthcare setting.
Author : Great Britain: Department of Health
Publisher : The Stationery Office
Page : 64 pages
File Size : 55,8 Mb
Release : 2010-07-12
Category : Medical
ISBN : 0101788126
Equity and Excellence : Liberating the NHS: Presented to Parliament by the Secretary of State for Health by Command of Her Majesty
Author : Secretary of State for Health
Publisher : The Stationery Office
Page : 92 pages
File Size : 49,8 Mb
Release : 2008
Category : Business & Economics
ISBN : 010174322X
This review incorporates the views and visions of 2,000 clinicians and other health and social care professionals from every NHS region in England, and has been developed in discussion with patients, carers and the general public. The changes proposed are locally-led, patient-centred and clinically driven. Chapter 2 identifies the challenges facing the NHS in the 21st century: ever higher expectations; demand driven by demographics as people live longer; health in an age of information and connectivity; the changing nature of disease; advances in treatment; a changing health workplace. Chapter 3 outlines the proposals to deliver high quality care for patients and the public, with an emphasis on helping people to stay healthy, empowering patients, providing the most effective treatments, and keeping patients as safe as possible in healthcare environments. The importance of quality in all aspects of the NHS is reinforced in chapter 4, and must be understood from the perspective of the patient's safety, experience in care received and the effectiveness of that care. Best practice will be widely promoted, with a central role for the National Institute for Health and Clinical Excellence (NICE) in expanding national standards. This will bring clarity to the high standards expected and quality performance will be measured and published. The review outlines the need to put frontline staff in control of this drive for quality (chapter 5), with greater freedom to use their expertise and skill and decision-making to find innovative ways to improve care for patients. Clinical and managerial leadership skills at the local level need further development, and all levels of staff will receive support through education and training (chapter 6). The review recommends the introduction of an NHS Constitution (chapter 7). The final chapter sets out the means of implementation.
Author : Kim Barnas
Publisher : ThedaCare Center for Healthcare Value
Page : 249 pages
File Size : 50,8 Mb
Release : 2014-04-29
Category : Medical
ISBN : 9780984884841
Hospitals have long relied on the heroics of one brilliant nurse or doctor to save the day. Such heroics often result in temporary workarounds and quick fixes that leave not only patients and quality care at risk, but also increase costs. This is the story of an organization breaking that habit. Like a growing number of healthcare organizations around the world, ThedaCare, Inc. has been using lean thinking and the principles of the Toyota Production System to improve quality of care, reduce waste, and become more reliable. But lean thinking was incompatible with ThedaCare’s old top-down, hero-based system of management. Kim Barnas, former SVP of ThedaCare, shows us how she and her team created a management system that is stable and lean, to spur continuous improvement. Beyond Heroes shows the reader, step by step, how ThedaCare teams developed the system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system, from front-line problem solving with the scientific method to daily team huddles and creating standard work for leaders all the way to the top of an organization. Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare’s system and share the lessons they learned along the way. Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.
Author : Larry D. Grieshaber
Publisher : CRC Press
Page : 348 pages
File Size : 49,9 Mb
Release : 1997-06-19
Category : Medical
ISBN : 1574440969
The American system of healthcare is rapidly changing. Today, more and more of an emphasis is being placed on management skills-organizing, coordinating and managing the resources required for providing quality patient care. Medical practitioners are now expected to be efficient administrators as well as skilled clinicians. Although some may see this as a difficult hurdle, The Healthcare Practitioner's Handbook of Management shows that many healthcare providers are already well-prepared to perform management roles effectively. Through their education and clinical experience, most clinicians now have the problem-solving skills required for management - it's simply a matter of applying these skills to a different arena. In keeping with this idea, each chapter of The Healthcare Practitioner's Handbook of Management links a management topic to a clinical analogy and presents diagnostic and treatment approaches to the issue at hand. In addition, the book introduces the healthcare professional to the vocabulary and basic theories of management and shows how to transform clinical skills into managerial skills. In today's complex health care environment, these management skills are not just helpful, but essential.
Author : Paul Enck,Katja Weimer,Luana Colloca,Seetal Dodd
Publisher : Frontiers Media SA
Page : 398 pages
File Size : 44,9 Mb
Release : 2020-10-08
Category : Medical
ISBN : 9782889660483
This eBook is a collection of articles from a Frontiers Research Topic. Frontiers Research Topics are very popular trademarks of the Frontiers Journals Series: they are collections of at least ten articles, all centered on a particular subject. With their unique mix of varied contributions from Original Research to Review Articles, Frontiers Research Topics unify the most influential researchers, the latest key findings and historical advances in a hot research area! Find out more on how to host your own Frontiers Research Topic or contribute to one as an author by contacting the Frontiers Editorial Office: frontiersin.org/about/contact.
Author : Prof. Christos C. Frangos
Publisher : Christos Frangos
Page : 360 pages
File Size : 42,6 Mb
Release : 2015-05-22
Category : Business & Economics
ISBN : 9789609873963
The present Conference is the 4th of similar conferences with the same subject, which are organised of the Department of Business Administration. The Technological Educational Institution of Athens, is a Tertiary Educational Institution of Excellence with an impressive record in teaching and research and is sponsoring the present Conference. The purpose of our Conference is to present and publish the research output of, not only TEI of Athens, but all the Universities and Technological Institutions of Greece and the different Nations of the World. Another important purpose is to facilitate the interaction between two worlds: the world of Business and the world of Academic Community. The organizers of this Conference have the ambition to establish a forum for discussions on the theory and applications of the Quantitative and Qualitative Methods in the different business sectors such as Small to Medium Enterprises or large Companies in Industry, Commerce, Tourism, Health, Public Sector, Shipping Industry and financial services. The Conference has a Scientific Committee and all the papers have been examined by two anonymous referees. Selected papers will be published in internationally recognized journals. The Proceedings of the Conference have ISBN, ISSN numbers and they will appear, after the Conference in Google.
Author : Josef Woodman
Publisher : Healthy Travel Media
Page : 156 pages
File Size : 50,7 Mb
Release : 2011-10-11
Category : Health & Fitness
ISBN : 9780984609550
Patients Beyond Borders Dubai Edition