Case Studies In Service Innovation

Author : Linda A. Macaulay,Ian Miles,Jennifer Wilby,Yin Leng Tan,Liping Zhao,Babis Theodoulidis
Publisher : Springer Science & Business Media
Page : 220 pages
File Size : 45,6 Mb
Release : 2012-05-02
Category : Business & Economics
ISBN : 9781461419723

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Case Studies in Service Innovation by Linda A. Macaulay,Ian Miles,Jennifer Wilby,Yin Leng Tan,Liping Zhao,Babis Theodoulidis Pdf

Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.

Author : Mariana Amatullo,Bryan Boyer,Jennifer May,Andrew Shea
Publisher : Routledge
Page : 487 pages
File Size : 51,8 Mb
Release : 2021-11-29
Category : Architecture
ISBN : 9781000464511

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Design for Social Innovation by Mariana Amatullo,Bryan Boyer,Jennifer May,Andrew Shea Pdf

The United Nations, Australia Post, and governments in the UK, Finland, Taiwan, France, Brazil, and Israel are just a few of the organizations and groups utilizing design to drive social change. Grounded by a global survey in sectors as diverse as public health, urban planning, economic development, education, humanitarian response, cultural heritage, and civil rights, Design for Social Innovation captures these stories and more through 45 richly illustrated case studies from six continents. From advocating to understanding and everything in between, these cases demonstrate how designers shape new products, services, and systems while transforming organizations and supporting individual growth. How is this work similar or different around the world? How are designers building sustainable business practices with this work? Why are organizations investing in design capabilities? What evidence do we have of impact by design? Leading practitioners and educators, brought together in seven dynamic roundtable discussions, provide context to the case studies. Design for Social Innovation is a must-have for professionals, organizations, and educators in design, philanthropy, social innovation, and entrepreneurship. This book marks the first attempt to define the contours of a global overview that showcases the cultural, economic, and organizational levers propelling design for social innovation forward today.

Author : Sarah Lai-Yin Cheah
Publisher : Routledge
Page : 124 pages
File Size : 49,8 Mb
Release : 2019-06-04
Category : Business & Economics
ISBN : 9781000300796

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Social Innovation by Sarah Lai-Yin Cheah Pdf

In the world of creating new ventures with the single goal of achieving financial profitability, it is well known that nine of ten startups are likely to fail. For new social ventures that have the twin goals of financial profitability and social inclusiveness, the chances of failures are even higher. This book provides insight into the common struggles of social activists and the strategic responses necessary to not only overcome their organizational issues but also address the world’s pressing social challenges. The book not only traces the journey of the social activists in growing their social ventures to flesh out real-life issues but also introduces the latest management thinking on social innovation in daily business decision. This book makes a useful contribution in furthering the concepts of social innovation and entrepreneurship and inspiring more change agents to create and implement effective, scalable and sustainable solutions to address social issues and meet the needs of the disadvantaged groups in the society.

Author : Vijay Pandiarajan
Publisher : Routledge
Page : 356 pages
File Size : 49,9 Mb
Release : 2022-01-25
Category : Business & Economics
ISBN : 9781000538243

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Business Innovation by Vijay Pandiarajan Pdf

This book provides an understanding of innovation models and why they are important in the business context, and considers sources of innovation and how to apply business frameworks using real-world examples of innovation-led businesses. After providing a solid background to the key concepts related to innovation models, the book looks at why innovation takes place and where the sources of innovation lie, from corporate research to crowd-sourced and government-funded initiatives. Innovation models across manufacturing, services and government are explored, as well as measuring innovation, and the impact of design thinking and lean enterprise principles on innovation and sustainability-driven imperatives. Offering a truly comprehensive and global approach, Business Innovation should be core or recommended reading for advanced undergraduate, postgraduate, MBA and Executive Education students studying Innovation Management, Strategic Management and Entrepreneurship.

Author : J Stanley Metcalfe,Ian Miles
Publisher : Springer Science & Business Media
Page : 340 pages
File Size : 50,8 Mb
Release : 2012-12-06
Category : Business & Economics
ISBN : 9781461544258

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Innovation Systems in the Service Economy by J Stanley Metcalfe,Ian Miles Pdf

A frequent complaint in literature is that services have been previously largely overlooked by innovation researchers and technology policy makers. Given the unarguable growth in the importance of the service sectors, increasing numbers of researchers and policy makers have taken a fresh look at service activities. Innovation Systems in the Service Economy: Measurement and Case Study Analysis presents contributions which increase the understanding of the role of services in the development of the division of labor in modern economics. This volume is devoted to the elaboration and understanding of the following two themes. First, service firms can be innovative in their own right, even though the process of innovation and the kinds of innovation may be different from those traditionally associated with manufacturing and other primary activities. Second, service firms and associated activities play an important role in the evolving division of creative labor which is constituted by modern innovative systems.

Author : Paul Windrum,Per M. Koch
Publisher : Edward Elgar Publishing
Page : 265 pages
File Size : 44,8 Mb
Release : 2008-01-01
Category : Political Science
ISBN : 9781848441545

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Innovation in Public Sector Services by Paul Windrum,Per M. Koch Pdf

This is a timely and important contribution on innovation processes within the public sector. Departing from the myth of private equal to entrepreneurial, public equal to bureaucratic paralysis , it offers precious insights into public sector learning, entrepreneurship, of course inertias, and also the trade-offs involved in different management philosophies and performance evaluation methods. It is a rare example of political economy done right . Giovanni Dosi, Sant Anna School of Advanced Studies, Pisa Innovation and entrepreneurship have become the cornerstones for economic growth, jobs and competitiveness in the global economy. However, the burden for generating an innovative economy has fallen on the private sector. Scholars have been remarkably taciturn concerning the role for innovation and entrepreneurship in the public sector has remained strikingly invisible. No more. In Innovation in Public Sector Services, the authors assemble a team of leading international scholars in a path breaking study to identify the potential for the public sector in contributing to innovation and entrepreneurship. In particular, the volume introduces an insightful new analytical framework that lays the foundations for transforming a sleepy public sector into a dynamic, innovative and highly effective partner for leadership and change in the global era. Scholars, policy makers and business leaders who think that the public sector is condemned to being a hindrance to innovation and entrepreneurship rather than a leader championing change and competitiveness in a global economy would be well advised to read this important new book. David B. Audretsch, Indiana University, Bloomington, US and WHU, Germany This groundbreaking book provides new key insights and opens up an important research agenda. The book develops a new taxonomy of the different types of innovation found in public sector services, and investigates the key features and drivers of public sector entrepreneurship. The book contains new statistical studies and a set of six international case studies in health and social services. The research shows that public sector organisations are important innovators in their own right. Economic growth and social development depend on efficient public sector organisations that deliver high quality services, are effectively organised, and have excellent interactions with the private sector, NGOs and citizens. Public sector innovation is complex, invariably involving changes in services, organisational structures, and managerial practices. Essential to successful innovation are the policy entrepreneurs and service entrepreneurs who develop, organise and manage new innovations. This book provides key lessons for these public sector entrepreneurs. Innovation in Public Sector Services fills a fundamental gap; explaining the dynamics of innovation and entrepreneurship in public sector services and is of great importance for researchers, academics and students interested in innovation, entrepreneurship and strategy management. It provides a stimulating read for anyone working or interested in health and social services.

Author : Abdul Samad Kazi,Patricia Wolf,Peter Troxler
Publisher : Unknown
Page : 421 pages
File Size : 51,5 Mb
Release : 2009
Category : Customer relations
ISBN : 3033019188

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Supporting Service Innovation Through Knowledge Management by Abdul Samad Kazi,Patricia Wolf,Peter Troxler Pdf

Author : Anne-laure Mention,Tor Helge Aas
Publisher : World Scientific
Page : 250 pages
File Size : 48,8 Mb
Release : 2021-04-22
Category : Technology & Engineering
ISBN : 9789811234507

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Managing Open Service Innovation by Anne-laure Mention,Tor Helge Aas Pdf

For the last fifteen years, open innovation has been one of the hottest topics in innovation management research. Digitalisation of the open innovation process has also emerged as a concept of high organisational value. The potential benefits of this concept and how firms organise, or should organise, in order to realize these benefits have been addressed in numerous empirical studies published in scientific journals as well as books. Responding to the need for further conceptual and empirical research on open innovation in services, this book reveals if and how service providers in different service sub-sectors have implemented the concept of open innovation. Based on rich empirical data, the book discusses the benefits and drawbacks, the processes, the characteristics and the management practices of open innovation in private as well as public service organizations.Through a series of empirical case studies focusing on the open innovation practices of different public and private service organizations, this book contributes to deepening our understanding of how the concept of open innovation has been implemented in services, and what challenges, achievements and benefits that are associated with the implementation of open innovation concepts in this sector. These insights it provides can assist managers of both private and public service providers to confidently implement open innovation in an efficient manner in their organizations.

Author : Larry Keeley,Helen Walters,Ryan Pikkel,Brian Quinn
Publisher : John Wiley & Sons
Page : 288 pages
File Size : 51,9 Mb
Release : 2013-07-15
Category : Business & Economics
ISBN : 9781118571392

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Ten Types of Innovation by Larry Keeley,Helen Walters,Ryan Pikkel,Brian Quinn Pdf

Innovation principles to bring about meaningful and sustainablegrowth in your organization Using a list of more than 2,000 successful innovations,including Cirque du Soleil, early IBM mainframes, the Ford Model-T,and many more, the authors applied a proprietary algorithm anddetermined ten meaningful groupings—the Ten Types ofInnovation—that provided insight into innovation. The TenTypes of Innovation explores these insights to diagnosepatterns of innovation within industries, to identify innovationopportunities, and to evaluate how firms are performing againstcompetitors. The framework has proven to be one of the mostenduring and useful ways to start thinking abouttransformation. Details how you can use these innovation principles to bringabout meaningful—and sustainable—growth within yourorganization Author Larry Keeley is a world renowned speaker, innovationconsultant, and president and co-founder of Doblin, the innovationpractice of Monitor Group; BusinessWeek named Keeley one of sevenInnovation Gurus who are changing the field The Ten Types of Innovation concept has influenced thousands ofexecutives and companies around the world since its discovery in1998. The Ten Types of Innovation is the first bookexplaining how to implement it.

Author : Renu Agarwal,Willem Selen,Göran Roos,Roy Green
Publisher : Springer
Page : 842 pages
File Size : 47,8 Mb
Release : 2015-04-08
Category : Technology & Engineering
ISBN : 9781447165903

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The Handbook of Service Innovation by Renu Agarwal,Willem Selen,Göran Roos,Roy Green Pdf

Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation.

Author : David Hands,Jack Ingram,Robert Jerrard
Publisher : Routledge
Page : 256 pages
File Size : 41,9 Mb
Release : 2005-08-18
Category : Business & Economics
ISBN : 9781134568437

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Design Management Case Studies by David Hands,Jack Ingram,Robert Jerrard Pdf

First Published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.

Author : Mitsuru Kodama
Publisher : Springer
Page : 361 pages
File Size : 45,5 Mb
Release : 2018-07-02
Category : Business & Economics
ISBN : 9783319772400

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Collaborative Dynamic Capabilities for Service Innovation by Mitsuru Kodama Pdf

Exploring the theoretical concept of collaborative dynamic capabilities, this book illustrates how service innovation can be achieved in an era of technological convergence. Focusing on e-healthcare systems within hospitals and private businesses, the author provides detailed case studies and answers topical questions about generating service innovation across different industries. Making a new and thought-provoking contribution to research on innovation and technology management, this useful book engages with theory and provides applicable solutions for practitioners to implement in the future.

Author : Management Association, Information Resources
Publisher : IGI Global
Page : 1677 pages
File Size : 55,5 Mb
Release : 2019-05-03
Category : Business & Economics
ISBN : 9781522583639

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Crowdsourcing: Concepts, Methodologies, Tools, and Applications by Management Association, Information Resources Pdf

With the growth of information technology, many new communication channels and platforms have emerged. This growth has advanced the work of crowdsourcing, allowing individuals and companies in various industries to coordinate efforts on different levels and in different areas. Providing new and unique sources of knowledge outside organizations enables innovation and shapes competitive advantage. Crowdsourcing: Concepts, Methodologies, Tools, and Applications is a collection of innovative research on the methods and applications of crowdsourcing in business operations and management, science, healthcare, education, and politics. Highlighting a range of topics such as crowd computing, macrotasking, and observational crowdsourcing, this multi-volume book is ideally designed for business executives, professionals, policymakers, academicians, and researchers interested in all aspects of crowdsourcing.

Author : Tony Dundon,Adrian Wilkinson
Publisher : Unknown
Page : 0 pages
File Size : 42,9 Mb
Release : 2012
Category : International business enterprises
ISBN : 0734611137

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Case Studies in Global Management by Tony Dundon,Adrian Wilkinson Pdf

Real life examples of the challenges and opportunities in globalized workforces

Author : Julia M. Jonas
Publisher : Springer
Page : 206 pages
File Size : 44,8 Mb
Release : 2017-09-06
Category : Business & Economics
ISBN : 9783658194635

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Stakeholder Integration in Service Innovation by Julia M. Jonas Pdf

Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’ complexity and challenges. The case analysis provides evidence how stakeholder integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects going beyond the integrated stakeholders.