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Chief Officer: Principles and Practice by David J. Purchase Pdf
Chief officers need to know how to make the transition from company officer to chief officer. Chief Officer: Principles and Practice is designed to help make the transition from company officer to chief officer a smooth evolution. Covering the entire scope of Levels III and IV from the 2014 Edition of NFPA 1021, Standard for Fire Officer Professional Qualifications, Chief Officer: Principles and Practice is your complete Fire Officer III & IV training solution
A 2018 Nautilus Book Award Winner for Business and Leadership! The founder of Menlo Innovations and author of the business culture cult classic Joy, Inc offers an inspirational guide to leaders seeking joy in the challenge of leading others. Rich Sheridan's Joy, Inc. told the story of how his tiny software company in Ann Arbor, Michigan achieved success and renown by embracing offbeat culture and human-centered values. In Chief Joy Officer, he turns his attention from culture to leadership, and draws on his experience running Menlo and consulting elsewhere to offer a wise, provocative guide on how anyone can build leadership capacity for joy within their own organization. Chief Joy Officer offers sage, hard-won advice to any manager or leader who yearns to make more of an impact on the lives of others, including: * Self-understanding is the cornerstone for every virtue of leadership: authenticity, trust, humility, and optimism. * Good leaders make more leaders: Learn to judge your performance not on whether people are doing what they're told, but whether they're developing independent leadership capacity. * Influencing up is just as important is influencing down: how to encourage different thinking in those above you in your organizations. Filled with colorful anecdotes from Sheridan's personal journey and wisdom from many leadership mentors, Chief Joy Officer offers an approachable, down-to-earth philosophy and practice that will help even the most disillusioned of middle managers bring a renewed sense of purpose to their work building others.
The moment you walk into Menlo Innovations, you can sense the atmosphere full of energy, playfulness, enthusiasm, and maybe even . . . joy. As a package-delivery person once remarked, “I don’t know what you do, but whatever it is, I want to work here.” Every year, thousands of visitors come from around the world to visit Menlo Innovations, a small software company in Ann Arbor, Michigan. They make the trek not to learn about technology but to witness a radically different approach to company culture. CEO and “Chief Storyteller” Rich Sheridan removed the fear and ambiguity that typically make a workplace miserable. His own experience in the software industry taught him that, for many, work was marked by long hours and mismanaged projects with low-quality results. There had to be a better way. With joy as the explicit goal, Sheridan and his team changed everything about how the company was run. They established a shared belief system that supports working in pairs and embraces making mistakes, all while fostering dignity for the team. The results blew away all expectations. Menlo has won numerous growth awards and was named an Inc. magazine “audacious small company.” It has tripled its physical office three times and produced products that dominate markets for its clients. Joy, Inc. offers an inside look at how Sheridan and Menlo created a joyful culture, and shows how any organization can follow their methods for a more passionate team and sustainable, profitable results. Sheridan also shows how to run smarter meetings and build cultural training into your hiring process. Joy, Inc. offers an inspirational blueprint for readers in any field who want a committed, energizing atmosphere at work—leading to sustainable business results.
Chief Culture Officer by Grant McCracken,Grant David McCracken Pdf
The American corporation--deaf and blind to the world around it--needs a new professional. It needs a Chief Culture Officer. Grant McCracken, an anthropologist who now trains some of the world's biggest companies and consulting firms, argues that the CCO would keep a finger on the pulse of contemporary cultural trends while developing a systematic understanding of the deep waves of culture in America and the world. The CCO would be the corporation's eyes and ears, allowing it to detect coming changes, even when they exist only as the weakest of signals. Trenchantly on point and bursting with insight and character, Chief Culture Officer is sure to expand your horizons--and your business.
Chief Officer: Principles and Practice by Iafc Pdf
The Complete Fire Officer III and IV Training Solution! Chief officers need to know how to make the transition from company officer to chief officer. Chief Officer: Principles and Practice is designed to help make the transition from company officer to chief officer a smooth evolution. Covering the entire scope of Levels III and IV from the 2009 Edition of NFPA 1021, Standard for Fire Officer Professional Qualifications, Chief Officer combines current content with dynamic features and interactive technology to better support instructors and to help prepare future chief officers to become problem-solving leaders for their organizations. Chief Officer: Principles and Practice has a clear focus on instilling fire fighter safety throughout an organization’s culture. Reducing fire fighter injuries and deaths requires the dedicated efforts of every fire fighter, fire officer, and fire department. The entire fire community must work together to achieve one common goal: to ensure that everyone goes home. Chief officers therefore set the tone for safety in their organization, and this textbook embraces that philosophy. It is with this goal in mind that the 16 Firefighter Life Safety Initiatives, developed by the National Fallen Firefighters Foundation, are integrated throughout the text. The features in this textbook will help students take that extra step toward becoming outstanding chief officers. These features include: • Scenario-Based Learning. You Are the Chief Officer and Chief Officer in Action are found in each chapter to encourage and foster critical thinking skills. • Practical Tips for the Chief Officer. Chief Officer Tips and Voices of Experience essays are integrated into each chapter to provide helpful advice from experienced chief officers. • Level IV Job Performance Requirements. Fire Officer Level IV content is highlighted to discern Level III JPRs from Level IV. • Walk the Talk. Additional activities encourage students to take what they have learned in the chapter and apply it to their own department.
Chief Officer: Principles and Practice includes Navigate Advantage Access by David Purchase Pdf
The National Fire Protection Association (NFPA) and the International Association of Fire Chiefs (IAFC) are pleased to present you with the third edition of Chief Officer: Principles and Practice. The Third Edition addresses both Fire Officer III and Fire Officer IV levels of the 2020 Edition of NFPA 1021: Standard for Fire Officer Professional Qualifications and is designed to help future chief officers as they transition from company officer and become problem-solving leaders for their organization. Good leadership is an essential element in the successful operational management of any organization. Today’s chief officers must prepare themselves and the staff they lead to navigate powerful trends—including political, ethical, legal, and sociological—that are likely to shape the fire service, impacting department structures and roles in the community, and altering the demands placed not only on fire service leaders but also on the personnel they lead. The Third Edition features exceptional content to prepare today’s fire service leaders to develop the leadership skills necessary to excel in their position and motivate their department members to become an efficient, effective, and safe response force. New to the Third Edition: A section on media relations programs that addresses communication methods, policy development, and crisis management A discussion of department risk management, including the importance of creating a risk management plan, taking an inventory of potential risks faced by department employees, and implementing control measures to correct deficiencies A section on preparing to deal with an active shooter or hostile event situation A discussion of the ways generational differences may influence a department member’s workplace expectations and preferences Expanded coverage of diversity policies and practices and consideration of LGBTQ rights to reflect the current workforce Information on long-range planning, including how to create a capital improvement plan and meet training needs The Third Edition features: A clear division of Fire Officer III and IV content After-Action Review sections that include detailed chapter summaries, key terms, and Chief Officer in Action case scenarios designed to reinforce chapter content New Deputy Chief and Fire Chief Activities that encourage students to take what they have learned about the Job Performance Requirements covered in the chapters and apply it to their own departments New case study continued from Fire Officer: Principles and Practice, Fourth Edition that addresses the progression of responsibility from Fire Officer I to Fire Officer IV
Patrick M. Wright,John W. Boudreau,David Pace,Elizabeth Sartain,Paul McKinnon,Richard L. Antoine
Author : Patrick M. Wright,John W. Boudreau,David Pace,Elizabeth Sartain,Paul McKinnon,Richard L. Antoine Publisher : John Wiley & Sons Page : 341 pages File Size : 52,7 Mb Release : 2011-04-19 Category : Business & Economics ISBN : 9780470905340
The Chief HR Officer by Patrick M. Wright,John W. Boudreau,David Pace,Elizabeth Sartain,Paul McKinnon,Richard L. Antoine Pdf
Praise for THE CHIEF HR OFFICER The Chief HR Officer offers the most current thinking on the evolving role of the chief human resource officer (CHRO). An essential resource for experienced and aspiring CHROs, the book shows leaders how to best prepare for and perform this critical role. This comprehensive book shows how, in today’s extremely competitive work environment, the job of the CHRO has expanded to encompass many important roles. Among other things, HR leaders must adapt to and address the demands of an increasingly diverse and demanding workforce, globalization, stricter regulatory requirements, increased accountability to the CEO and board of directors, and the complexity of leading the HR function with often limited resources. This vital guide is filled with rare insights and practical guidance from some of the country’s most successful CHROs who have been in the trenches as well as top academics researching the field including Randy MacDonald (IBM), Eva Sage-Gavin (Gap Inc.), L. Kevin Cox (American Express), Mirian M. Graddick-Weir (Merck), and Dave Ulrich (Ross School of Business, University of Michigan, and The RBL Group). Sponsored by the National Academy of Human Resources (NAHR), the book covers a wealth of topics including how to develop a perspective and set of skills to effectively lead and perform in the role and how to approach strategy, management, leadership, ethics, and talent. In addition, the authors include information on forming and implementing activities that will further the firm’s strategy, advice for coaching and counseling the CEO, and much more.
International Association of Fire Chiefs,National Fire Protection Association
Author : International Association of Fire Chiefs,National Fire Protection Association Publisher : Jones & Bartlett Publishers Page : 328 pages File Size : 43,5 Mb Release : 2011-08-08 Category : Education ISBN : 9780763779290
Chief Officer by International Association of Fire Chiefs,National Fire Protection Association Pdf
The Complete Fire Officer III and IV Training Solution! Chief officers need to know how to make the transition from company officer to chief officer. Chief Officer: Principles and Practice is designed to help make the transition from company officer to chief officer a smooth evolution. Covering the entire scope of Levels III and IV from the 2009 Edition of NFPA 1021, Standard for Fire Officer Professional Qualifications, Chief Officer combines current content with dynamic features and interactive technology to better support instructors and to help prepare future chief officers to become problem-solving leaders for their organizations. Chief Officer: Principles and Practice has a clear focus on instilling fire fighter safety throughout an organization’s culture. Reducing fire fighter injuries and deaths requires the dedicated efforts of every fire fighter, fire officer, and fire department. The entire fire community must work together to achieve one common goal: to ensure that everyone goes home. Chief officers therefore set the tone for safety in their organization, and this textbook embraces that philosophy. It is with this goal in mind that the 16 Firefighter Life Safety Initiatives, developed by the National Fallen Firefighters Foundation, are integrated throughout the text. The features in this textbook will help students take that extra step toward becoming outstanding chief officers. These features include: • Scenario-Based Learning. You Are the Chief Officer and Chief Officer in Action are found in each chapter to encourage and foster critical thinking skills. • Practical Tips for the Chief Officer. Chief Officer Tips and Voices of Experience essays are integrated into each chapter to provide helpful advice from experienced chief officers. • Level IV Job Performance Requirements. Fire Officer Level IV content is highlighted to discern Level III JPRs from Level IV. • Walk the Talk. Additional activities encourage students to take what they have learned in the chapter and apply it to their own department.
Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Different divisions and departments in corporations can fail to communicate and act as a team—they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships. This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company’s core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers. 1. Manage and Honor Customers as Assets 2. Align Around Experience 3. Build a Customer Listening Path 4. Proactive Experience Reliability and Innovation 5. One Company Accountability, Leadership & Decision Making Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning. Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine. Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).
The Chief Diversity Officer by Damon A. Williams,Katrina C. Wade-Golden Pdf
This volume addresses the role of chief diversity officers as coordinating and integrating diversity leaders in higher education and other sectors.Having established in a companion volume the parameters for an effective diversity strategy, the authors address such questions as: What is a chief diversity officer? How might we create dynamic chief diversity officer infrastructures? What models of CDO structure exist in the academy? What misperceptions often confound the work of officers and the institutions they work within? What key competencies are necessary to lead as a CDO? How does the CDO role compare across higher education, non-profit, and corporate sectors? And how might the role serve as an important contributor to a collaborative vision for change and transformation in the academy?This book begins by delineating the evolution of the chief diversity officer role in the academy. Drawing on extensive qualitative and quantitative research on CDOs conducted for the purposes of this volume, it describes how the scope and responsibilities are variously defined at the organizations where the position has been created, and offers insights into the complexities and challenges of the role.On the basis of this data and the literature on organizational design and change management, the authors define the requisite skills, knowledge and background to be effective, review the alternative organizational and governance structures under which CDOs operate, and in so doing present the Chief Diversity Officer Development Framework as a basis for recruiting candidates, for structuring the position to succeed, and for providing prospective and incumbent CDOs with a realistic sense of the scope of the role.This title is also available in a set with its companion volume, Strategic Diversity Leadership.
International Association of Fire Chiefs,National Fire Protection Association
Author : International Association of Fire Chiefs,National Fire Protection Association Publisher : Jones & Bartlett Learning Page : 417 pages File Size : 53,7 Mb Release : 2010 Category : Fire chiefs ISBN : 9780763758356
Fire Officer by International Association of Fire Chiefs,National Fire Protection Association Pdf
The National Fire Protection Association (NFPA) And The International Association of Fire Chiefs (IAFC) are pleased to bring you the Second Edition of Fire Officer: Principles and Practice, a modern integrated teaching and learning system For The Fire Officer I and II levels. Fire officers need to know how to make the transition from fire fighter to leader. Fire Officer: Principles and Practice, Second Edition is designed to help fire fighters make a smooth transition to fire officer. Covering the entire scope of NFPA 1021, Standard for Fire Officer Professional Qualifications, 2009 Edition, Fire Officer combines current content with dynamic features and interactive technology to better support instructors and help prepare future fire officers for any situation that may arise. Safety is Principle! the Second Edition features a laser-like focus on fire fighter safety. Reducing fire fighter injuries and deaths requires the dedicated efforts of every fire fighter, fire officer, fire department, And The entire fire community working together. it is with this goal in mind that we have integrated the 16 Firefighter Life Safety Initiatives developed by the National Fallen Firefighters Foundation into the text. Likewise, In each of the chapters, actual National Fire Fighter Near-Miss Reporting System cases are discussed to drive home safety And The lessons learned from those incidents. Some of the guiding principles added To The new edition include: Description of the “Everybody Goes Home” And The National Fire Fighter Near-Miss Reporting System, including over a dozen company officer near-miss examples throughout the text. Description of the IAFC/IAFF Firefighter Safety and Deployment Study. The latest fire fighter death and injury issues as reported by the NFPA® National Fallen Firefighters Foundation, IAFC, and IAFF, including results of a thirty-year retrospective study. Changes in fire-ground accountability and rapid intervention practices. Results of National Institute of Standards and Technology research on wind-driven fires, thermal imaging cameras, and fire dynamics as related to fire fighter survival. The latest developments in crew resource management. The Second Edition also reflects the latest developments in: Building a personal development plan through education, training, self-development, and experience, including a description of the Fire and Emergency Services Higher Education (FESHE) program. The impact of blogs, video sharing, and social networks. How to budget for a grant. Changes in the National Response Framework and National Incident Management System. Additional items related to fire fighter safety and health are included. Click here to view a sample chapter from Fire Officer: Principles and Practice, Second Edition .
Chief Inspiration Officer: How to Lead the Team Everyone Wants to Be on by Val Ries Pdf
Whether you're gifting it to your ladder-climbing best friend or sliding it under the door of your least favorite manager, Chief Inspiration Officer is a thought-provoking guide filled with stories, strategies, and techniques to achieve your leadership vision. With modern, real-world advice culled from years of experience in the corporate workforce, Val Ries coaches you on how to lead a high-performing team everyone wants to be on. Discover how to... Inspire yourself so you can inspire others Encourage employees to push past their own limitations Guide your team to reach their full potential Communicate with confidence, calm, and ease Create a microculture that thrives no matter the challenges.
Chief Talent Officer by Jack Phillips,Patricia Phillips,Tamar Elkeles Pdf
In the face of rapid changes and challenges to the business environment, learning and talent are key to the success of businesses. This is an area in which the Chief Learning Officer (the CLO) is vital and has evolved into a Chief Talent Officer role in organizations. The Chief Talent Officer is now responsible for working to drive value, focusing on issues such as talent, organization design and development, culture, business alignment, managing resources, innovation, technology, utilization, customer service, and ROI. Chief Talent Officer discusses the critical, value-adding role of the next generation CLO, and the strategies that can be used to fulfill this role. With a wealth of perspectives from some of the world’s best talent executives, this book illuminates the role from the CLO’s perspective. This revised and refreshed edition of the text includes the latest illustrative examples, explanations, and data. The reader is shown the role of the CLO from diverse, multinational points of view, and taken through the varying aspects of business strategy in a range of international environments. This book is a vital tool for managers and students, providing techniques and methods for the training, talent, and HR communities alike. It will help its readers to demonstrate and understand the potential value that can be added to any organization when it is managed and organized well, and equipped with appropriate leadership.
