Author : Vikas Gupta
Publisher : Dreamtech Press
Page : 382 pages
File Size : 42,5 Mb
Release : 2003-05-12
Category : Electronic
ISBN : 8177223453
Comdex Call Center Training Course Kit (With Cd) by Vikas Gupta Pdf
Comdex Call Centre Training Kit is a revolutionary 3-stage self learning system that covers the contents in sessions to give the readers a comprehensive exposure to the world of Call Centers. These sessions help to initiate call center skills and further sharpen the acquired skills for becoming a seasoned call center executive. The book contains a CD running an Accent Training Software. Such an approach aids in finding any possible mismatch of acquired and desired skills. It helps to practice hard on those areas.