Comptia A Complete Fast Pass

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CompTIA A+ Complete Fast Pass

Author : Emmett Dulaney
Publisher : John Wiley & Sons
Page : 494 pages
File Size : 45,9 Mb
Release : 2006-09-19
Category : Computers
ISBN : 9780470105795

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CompTIA A+ Complete Fast Pass by Emmett Dulaney Pdf

The CompTIA A+ exam is the industry standard in terms of measuring a technician's hardware and software knowledge, with more than 600,000 individuals certified to date The perfect companion to CompTIA A+ Complete Study Guide, this book is organized by objectives to facilitate a quick review and smooth reinforcement of key topics Featuring more review questions and study review features than the competition, the book includes ten chapter review tests, two bonus exams, and two sets of Flashcard exams, plus a searchable Key Term Database on the CD-ROM-that's 500 practice questions in all! Prepare for the required exam, CompTIA A+ Essentials (220-601), as well as your choice of one of three additional exams focusing on specific job roles — IT Technician (220-602), Remote Support Technician (220-603), or Depot Technician (220-603). Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

CompTIA A+ Complete Practice Tests

Author : Jeff T. Parker,Quentin Docter
Publisher : John Wiley & Sons
Page : 560 pages
File Size : 41,5 Mb
Release : 2019-07-18
Category : Computers
ISBN : 9781119516972

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CompTIA A+ Complete Practice Tests by Jeff T. Parker,Quentin Docter Pdf

Test your knowledge and know what to expect on A+ exam day CompTIA A+ Complete Practice Tests, Second Edition enables you to hone your test-taking skills, focus on challenging areas, and be thoroughly prepared to ace the exam and earn your A+ certification. This essential component of your overall study plan presents nine unique practice tests—and two 90-question bonus tests—covering 100% of the objective domains for both the 220-1001 and 220-1002 exams. Comprehensive coverage of every essential exam topic ensures that you will know what to expect on exam day and maximize your chances for success. Over 1200 practice questions on topics including hardware, networking, mobile devices, operating systems and procedures, troubleshooting, and more, lets you assess your performance and gain the confidence you need to pass the exam with flying colors. This second edition has been fully updated to reflect the latest best practices and updated exam objectives you will see on the big day. A+ certification is a crucial step in your IT career. Many businesses require this accreditation when hiring computer technicians or validating the skills of current employees. This collection of practice tests allows you to: Access the test bank in the Sybex interactive learning environment Understand the subject matter through clear and accurate answers and explanations of exam objectives Evaluate your exam knowledge and concentrate on problem areas Integrate practice tests with other Sybex review and study guides, including the CompTIA A+ Complete Study Guide and the CompTIA A+ Complete Deluxe Study Guide Practice tests are an effective way to increase comprehension, strengthen retention, and measure overall knowledge. The CompTIA A+ Complete Practice Tests, Second Edition is an indispensable part of any study plan for A+ certification.

CompTIA A+ Complete Study Guide

Author : Quentin Docter,Emmett Dulaney,Toby Skandier
Publisher : John Wiley & Sons
Page : 494 pages
File Size : 55,9 Mb
Release : 2008-04-21
Category : Computers
ISBN : 9780470297537

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CompTIA A+ Complete Study Guide by Quentin Docter,Emmett Dulaney,Toby Skandier Pdf

All-in-one guide plus videos prepares you for CompTIA's new A+ Certification Candidates aiming for CompTIA's revised, two-exam A+ Certified Track will find what they need in this value-packed book. Prepare for the required exam, CompTIA A+ Essentials (220-601), as well as your choice of one of three additional exams focusing on specific job roles--IT Technician (220-602), Remote Support Technician (220-603), or Depot Technician (220-603). This in-depth Deluxe Edition features instructional videos, thorough coverage of all objectives for all four exams, bonus practice exams, and more. Inside, you'll find: Comprehensive coverage of all exam objectives for all four exams in a systematic approach, so you can be confident you're getting the instruction you need CD with over an hour of instructional videos so you see how to perform key tasks Hand-on exercises to reinforce critical skills Real-world scenarios that put what you've learned in the context of actual job roles Challenging review questions in each chapter to prepare you for exam day Exam Essentials, a key feature at the end of each chapter that identifies critical areas you must become proficient in before taking the exams A handy fold-out that maps every official exam objective to the corresponding chapter in the book, so you can track your exam prep objective by objective Look inside for complete coverage of all exam objectives for all four CompTIA A+ exams. Featured on the CDs SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions and 12 total bonus exams. ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm handheld. PRACTICE CD: Learn how to perform key tasks with over an hour of instructional videos on a bonus CD! Visit www.sybex.com for all of your CompTIA certification needs. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

CompTIA A+ Exam Cram (Exams 220-602, 220-603, 220-604)

Author : Charles J. Brooks
Publisher : Pearson Education
Page : 1669 pages
File Size : 40,8 Mb
Release : 2007-07-19
Category : Computers
ISBN : 9780768690033

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CompTIA A+ Exam Cram (Exams 220-602, 220-603, 220-604) by Charles J. Brooks Pdf

&> In This Book You’ll Learn How To: Recognize the different types and forms of computer memory Identify different computer cables and connectors Troubleshoot IRQ conflicts and other computer resource problems Identify and troubleshoot common computer motherboard components Install core PC components, such as motherboards, processors, and memory Install and maintain multiple computer peripherals Identify network architectures and topologies Troubleshoot operating system problems Describe the core functions of Windows NT/2000/XP and Windows 9x operating systems Discover effective DOS commands excellent for troubleshooting Use the DOS operating system or command lines when your GUI is unavailable Recover from system startup failures Use and troubleshoot Windows Networking Effectively prepare yourself for exam day CD Features Practice Exams! Ready to test your skills? Want to find out if you’re ready for test day? Use the practice tests supplied on this CD to help prepare you for the big day. Test yourself, and then check your answers. Coupled with the in-depth material in the book, this is the ultimate one-two A+ study preparation package! Charles J. Brooks is currently co-owner and vice president of Educational Technologies Group Inc., as well as co-owner of eITPrep LLP, an online training company. He is in charge of research and product development at both organizations. A former electronics instructor and technical writer with the National Education Corporation, Charles taught and wrote on post-secondary EET curriculum, including introductory electronics, transistor theory, linear integrated circuits, basic digital theory, industrial electronics, microprocessors, and computer peripherals. Charles has authored several books, including the first five editions of A+ Certification Training Guide, The Complete Introductory Computer Course, and IBM PC Peripheral Troubleshooting and Repair. He also writes about networking, residential technology integration, and convergence.

CASP+ CompTIA Advanced Security Practitioner Study Guide

Author : Nadean H. Tanner,Jeff T. Parker
Publisher : John Wiley & Sons
Page : 673 pages
File Size : 40,9 Mb
Release : 2022-09-15
Category : Computers
ISBN : 9781119803171

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CASP+ CompTIA Advanced Security Practitioner Study Guide by Nadean H. Tanner,Jeff T. Parker Pdf

Prepare to succeed in your new cybersecurity career with the challenging and sought-after CASP+ credential In the newly updated Fourth Edition of CASP+ CompTIA Advanced Security Practitioner Study Guide Exam CAS-004, risk management and compliance expert Jeff Parker walks you through critical security topics and hands-on labs designed to prepare you for the new CompTIA Advanced Security Professional exam and a career in cybersecurity implementation. Content and chapter structure of this Fourth edition was developed and restructured to represent the CAS-004 Exam Objectives. From operations and architecture concepts, techniques and requirements to risk analysis, mobile and small-form factor device security, secure cloud integration, and cryptography, you’ll learn the cybersecurity technical skills you’ll need to succeed on the new CAS-004 exam, impress interviewers during your job search, and excel in your new career in cybersecurity implementation. This comprehensive book offers: Efficient preparation for a challenging and rewarding career in implementing specific solutions within cybersecurity policies and frameworks A robust grounding in the technical skills you’ll need to impress during cybersecurity interviews Content delivered through scenarios, a strong focus of the CAS-004 Exam Access to an interactive online test bank and study tools, including bonus practice exam questions, electronic flashcards, and a searchable glossary of key terms Perfect for anyone preparing for the CASP+ (CAS-004) exam and a new career in cybersecurity, CASP+ CompTIA Advanced Security Practitioner Study Guide Exam CAS-004 is also an ideal resource for current IT professionals wanting to promote their cybersecurity skills or prepare for a career transition into enterprise cybersecurity.

CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition (Exams 220-1001 & 220-1002)

Author : Mike Meyers
Publisher : McGraw Hill Professional
Page : 1524 pages
File Size : 41,6 Mb
Release : 2019-04-16
Category : Computers
ISBN : 9781260454048

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CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition (Exams 220-1001 & 220-1002) by Mike Meyers Pdf

This bestselling on-the-job reference and test preparation guide has been fully revised for the new 2019 CompTIA A+ exam objectivesThis fully revised and updated resource offers complete coverage of the latest release of CompTIA A+ exams 220-1001 & 220-1002. You'll find learning objectives at the beginning of each chapter, exam tips, practice exam questions, and in-depth explanations. Designed to help you pass the CompTIA A+ exams with ease, this definitive guide also serves as an essential on-the-job IT reference.Covers all exam topics, including how to:•Work with CPUs, RAM, BIOS, motherboards, power supplies, and other personal computer components•Install, configure, and maintain hard drives•Manage input devices and removable media•Set up, upgrade, and maintain all versions of Windows•Troubleshoot and fix computer problems•Install printers and other peripherals•Configure and secure mobile devices•Connect to the Internet•Set up wired and wireless networks•Protect your personal computer and your network•Implement virtualization and cloud-based technologiesOnline content includes:•Practice exams for 1001 & 1002•More than one hour of free video training•TotalSim simulations of performance-based questions•Mike Meyers’ favorite PC tools and utilities

CompTIA A+ Complete Certification Kit

Author : Quentin Docter,Emmett Dulaney,Toby Skandier,James Pyles
Publisher : Sybex
Page : 0 pages
File Size : 40,8 Mb
Release : 2007-04-09
Category : Computers
ISBN : 0470145609

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CompTIA A+ Complete Certification Kit by Quentin Docter,Emmett Dulaney,Toby Skandier,James Pyles Pdf

As the industry standard in terms of measuring a technician’s hardware and software knowledge, the CompTIA A+ exam is the most popular entry-level certification, particularly for individuals switching from another career to computers. This kit prepares you for the two-part certification exam by offering valuable information on personal computer components, laptop and portable devices, printers and scanners, networks, and security safety and environment. This boxed contains three books that provides everything you need to prepare for the CompTIA A+ 2006 Certification Exam, including in-depth coverage of all exam objectives, exercises to hone your real-world skills, and a concise review for that last-minute test prep. CompTIA A+(r) Complete Study Guide This Study Guide provides complete, in-depth coverage of all exam objectives for all four CompTIA A+ exams in a systematic approach, so you can be confident you're getting the instruction you need Hands-on exercises reinforce critical skills Real-world scenarios put what you've learned in the context of actual job roles Challenging review questions prepare you for exam day Exam Essentials in each chapter helps you zero in on what you need to know Includes Eight practice exams on CD: 2 each for A+ Essentials, IT Technician, Remote Support Technician, and Depot Technician PC Technician Street Smarts: A Real World Guide to CompTIA A+(r) Skills Key information and hands-on practice organized around the actual day-to-day tasks and challenges you'll face in the field as a PC Technician, including installing and maintaining hardware and software, and much more Practice what you've learned with challenging real world scenarios Follow step-by-step exercises and get the skills you need in the field Based on specific exam objectives--use this as a lab manual for certification prep CompTIA A+(r) Complete Fast Pass(TM) A concise review tool--and the perfect companion to the CompTIA A+ Complete Study Guide--focusing on essential information for all four A+ exams Easy-to-use book is organized by exam objectives for quick review Exam Essentials in each chapter helps you zero in on what you need to know Contains more review questions and practice tools than competing review guides Includes four practice exams on CD plus electronic flashcards and a searchable Glossary of Terms

Complete A+ Guide to IT Hardware and Software

Author : Cheryl A. Schmidt
Publisher : Pearson IT Certification
Page : 2546 pages
File Size : 54,6 Mb
Release : 2019-07-26
Category : Computers
ISBN : 9780135291535

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Complete A+ Guide to IT Hardware and Software by Cheryl A. Schmidt Pdf

Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ Core 1 (220-1001) and Core 2 (220-1002) exams. This is your all-in-one, real-world, full-color guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exam objectives includes coverage of Windows 10, Mac, Linux, Chrome OS, Android, iOS, cloud-based software, mobile and IoT devices, security, Active Directory, scripting, and other modern techniques and best practices for IT management. Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologies—making this the definitive resource for mastering the tools and technologies you’ll encounter in real IT and business environments. Schmidt’s emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician. LEARN MORE QUICKLY AND THOROUGHLY WITH THESE STUDY AND REVIEW TOOLS: Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you’ll be learning, and you cover all you need to know Hundreds of photos, figures, and tables present information in a visually compelling full-color design Practical Tech Tips provide real-world IT tech support knowledge Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician Review Questions—including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions—carefully assess your knowledge of each learning objective Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to “flip” the classroom if they choose Key Terms identify exam words and phrases associated with each topic Detailed Glossary clearly defines every key term Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding Chapter Summaries recap key concepts for more efficient studying Certification Exam Tips provide insight into the certification exam and preparation process

CompTIA A+ Complete Study Guide

Author : Quentin Docter,Jon Buhagiar
Publisher : John Wiley & Sons
Page : 2624 pages
File Size : 47,6 Mb
Release : 2022-03-17
Category : Computers
ISBN : 9781119862925

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CompTIA A+ Complete Study Guide by Quentin Docter,Jon Buhagiar Pdf

The Fifth Edition of the CompTIA A+ Complete Study Guide: Core 1 Exam 220-1101 and Core 2 Exam 220-1102 offers accessible and essential test preparation material for the popular A+ certification. Providing full coverage of all A+ exam objectives and competencies covered on the latest Core 1 and Core 2 exams, the book ensures you'll have the skills and knowledge to confidently succeed on the test and in the field as a new or early-career computer technician. The book presents material on mobile devices, hardware, networking, virtualization and cloud computing, network, hardware, and software troubleshooting, operating systems, security, and operational procedures. Comprehensive discussions of all areas covered by the exams will give you a head start as you begin your career as a computer technician. This new edition also offers: Accessible and easy-to-follow organization perfect to prepare you for one of the most popular certification exams on the market today Opportunities to practice skills that are in extraordinary demand in the IT industry Access to the Sybex online test bank, with chapter review questions, full-length practice exams, hundreds of electronic flashcards, and a glossary of key terms, all supported by Wiley's support agents who are available 24x7 via email or live chat to assist with access and login questions Perfect for anyone prepping for the Core 1 and Core 2 A+ exams, CompTIA A+ Complete Study Guide: Core 1 Exam 220-1101 and Core 2 Exam 220-1102 is a must-have resource for new and early-career computer technicians seeking to improve their skills and increase their efficacy in the field. And save 10% when you purchase your CompTIA exam voucher with our exclusive WILEY10 coupon code.

CompTIA Security+ Get Certified Get Ahead

Author : Darril Gibson
Publisher : Ycda, LLC
Page : 608 pages
File Size : 49,6 Mb
Release : 2017-10-12
Category : Computer networks
ISBN : 1939136059

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CompTIA Security+ Get Certified Get Ahead by Darril Gibson Pdf

Pass the First Time. The CompTIA Security] Get Certified Get Ahead SY0-501 Study Guide is an update to the top-selling SY0-201, SY0-301, and SY0-401 study guides, which have helped thousands of readers pass the exam the first time they took it. It covers all of the SY0-501 objectives and includes the same elements readers raved about in the previous two versions. Each of the eleven chapters presents topics in an easy to understand manner and includes real-world examples of security principles in action. The author uses many of the same analogies and explanations he's honed in the classroom that have helped hundreds of students master the Security+ content. You'll understand the important and relevant security topics for the Security+ exam, without being overloaded with unnecessary details. Additionally, each chapter includes a comprehensive review section to help you focus on what's important. Over 300 realistic practice test questions with in-depth explanations will help you test your comprehension and readiness for the exam. The book includes a 75 question pre-test, a 75 question post-test, and practice test questions at the end of every chapter. Each practice test question includes a detailed explanation to help you understand the content and the reasoning behind the question. You'll also have access to free online resources including labs and additional practice test questions. Using all of these resources, you'll be ready to take and pass the exam the first time you take it. If you plan to pursue any of the advanced security certifications, this guide will also help you lay a solid foundation of security knowledge. Learn this material, and you'll be a step ahead for other exams. This SY0-501 study guide is for any IT or security professional interested in advancing in their field, and a must read for anyone striving to master the basics of IT systems security. The author supplements the book with blog posts here: http: //blogs.getcertifiedgetahead.com/. This page provides a full listing of mobile device apps from the author: http: //learnzapp.com/partners/darrilgibson/.

CompTIA A+ Complete Deluxe Study Guide

Author : Quentin Docter,Emmett Dulaney,Toby Skandier
Publisher : John Wiley & Sons
Page : 1392 pages
File Size : 42,5 Mb
Release : 2016-01-05
Category : Computers
ISBN : 9781119137931

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CompTIA A+ Complete Deluxe Study Guide by Quentin Docter,Emmett Dulaney,Toby Skandier Pdf

The ultimate study companion for the A+ certification exams The CompTIA A+ Complete Deluxe Study Guide, 3rd Edition is your ultimate preparation tool for exams 220-901 and 220-902. This Complete Deluxe Study Guide covers 100% of the objectives for both exams, so you can avoid surprises on exam day. Practical insights and examples drawn from real-world experiences give you a glimpse into life on the job, as you solidify your understanding of crucial hardware and operating system maintenance and troubleshooting, practice effective communication, enhance your job skills, and get up to speed on safety, security, and environmental issues. Exam highlights show you what to expect on the big day, and end-of chapter reviews help you grasp the major points in the material. Plus, you'll get access to the exclusive Sybex interactive online learning environment featuring: Eight practice exams Hundreds of sample questions Electronic flashcards Searchable glossary of important terms Over an hour of instructor-led videos on key exam topics Free eBook compatible with multiple devices so you can study on the go The CompTIA A+ certification is the essential computer technician credential and is required by over 100 leading employers. The CompTIA A+ Complete Deluxe Study Guide, 3rd Edition gives you everything you need to approach the exam with confidence and pass with flying colors.

CompTIA Security+: SY0-601 Certification Guide

Author : Ian Neil
Publisher : Packt Publishing Ltd
Page : 550 pages
File Size : 43,8 Mb
Release : 2020-12-24
Category : Computers
ISBN : 9781800566347

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CompTIA Security+: SY0-601 Certification Guide by Ian Neil Pdf

Learn IT security essentials and prepare for the Security+ exam with this CompTIA exam guide, complete with additional online resources—including flashcards, PBQs, and mock exams—at securityplus.training Key Features Written by Ian Neil, one of the world's top CompTIA Security+ trainers Test your knowledge of cybersecurity jargon and acronyms with realistic exam questions Learn about cryptography, encryption, and security policies to deliver a robust infrastructure Book DescriptionThe CompTIA Security+ certification validates the fundamental knowledge required to perform core security functions and pursue a career in IT security. Authored by Ian Neil, a world-class CompTIA certification trainer, this book is a best-in-class study guide that fully covers the CompTIA Security+ 601 exam objectives. Complete with chapter review questions, realistic mock exams, and worked solutions, this guide will help you master the core concepts to pass the exam the first time you take it. With the help of relevant examples, you'll learn fundamental security concepts from certificates and encryption to identity and access management (IAM). As you progress, you'll delve into the important domains of the exam, including cloud security, threats, attacks and vulnerabilities, technologies and tools, architecture and design, risk management, cryptography, and public key infrastructure (PKI). You can access extra practice materials, including flashcards, performance-based questions, practical labs, mock exams, key terms glossary, and exam tips on the author's website at securityplus.training. By the end of this Security+ book, you'll have gained the knowledge and understanding to take the CompTIA exam with confidence.What you will learn Master cybersecurity fundamentals, from the CIA triad through to IAM Explore cloud security and techniques used in penetration testing Use different authentication methods and troubleshoot security issues Secure the devices and applications used by your company Identify and protect against various types of malware and viruses Protect yourself against social engineering and advanced attacks Understand and implement PKI concepts Delve into secure application development, deployment, and automation Who this book is for If you want to take and pass the CompTIA Security+ SY0-601 exam, even if you are not from an IT background, this book is for you. You’ll also find this guide useful if you want to become a qualified security professional. This CompTIA book is also ideal for US Government and US Department of Defense personnel seeking cybersecurity certification.

CompTIA Linux+ Complete Study Guide Authorized Courseware

Author : Roderick W. Smith
Publisher : John Wiley and Sons
Page : 12 pages
File Size : 44,7 Mb
Release : 2010-06-15
Category : Computers
ISBN : 9780470913055

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CompTIA Linux+ Complete Study Guide Authorized Courseware by Roderick W. Smith Pdf

New edition prepares candidates for exams LX0-101 and LX0-102—and Linux+ certification! The two leading Linux certification bodies, CompTIA and Linux Professional Institute (LPI), have joined forces to release two new Linux+ exams, LX0-101 and LX0-102. This new Sybex study guide breaks down everything you need to prepare for the exams. Covering all exam objectives, the book explains Linux command-line tools, managing software, configuring hardware, managing files and filesystems, and much more. The companion CD features a leading-edge test engine and a host of other study tools, giving you ample opportunity to study, practice, and review. Covers all exam objectives for the Linux+ exams, LX0-101 and LX0-102 Explains Linux command-line tools, managing software, configuring hardware, the boot process and scripts, and managing files and filesystems Also covers working with the X Window system, administering the system, basic networking, and server and system security Provides leading-edge test prep software, four practice exams, over 100 electronic flashcards, and the book in searchable PDF, on a companion CD If you want to prepare for Linux+ certification, a Sybex Study Guide is what you need! Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

CompTIA A+ Complete Review Guide

Author : Troy McMillan
Publisher : John Wiley & Sons
Page : 704 pages
File Size : 53,5 Mb
Release : 2015-12-02
Category : Computers
ISBN : 9781119137887

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CompTIA A+ Complete Review Guide by Troy McMillan Pdf

NOTE: The exam this book covered, CompTIA A+ (Exams 220-901 and 220-902), was retired by CompTIA in 2019 and is no longer offered. For coverage of the current exam CompTIA A+: Exam 220-1001 and Exam 220-1002, please look for the latest edition of this guide: CompTIA A+ Complete Review Guide: Exam 220-1001 and Exam 220-1002 4e (9781119516958). The CompTIA A+ Complete Review Guide, 3rd Edition is your ideal solution for preparing for exams 220-901 and 220-902. The perfect companion to the CompTIA A+ Complete Study Guide, 3rd Edition this book provides you with extra review and reinforcement of key topics you'll see on the exam. The material is broken into two parts that each focus on a single exam, then organized by domain objective so you can quickly find the information you need most. This new third edition has been updated to reflect the revised exams, with the latest best practices and an emphasis on Windows 8/8.1 and mobile OSes. You also get access to the exclusive Sybex online learning environment featuring over 170 review questions, four bonus exams, 150 electronic flashcards, and a glossary of key terms — over 500 practice questions in all! The CompTIA A+ certification is the essential computer technician credential, and is required by over 100 leading employers. This book gives you the review and practice you need to approach the exam with confidence. Brush up on PC hardware, laptops, printers, and mobile devices Review the fundamentals of networking and security Delve into the latest operating systems and operating procedures Troubleshoot common IT issues, and learn the latest best practices