Conflict Survival Kit

Author : Cliff Goodwin,Daniel B. Griffith
Publisher : Prentice Hall
Page : 356 pages
File Size : 42,7 Mb
Release : 2007
Category : Conflict (Psychology)
ISBN : PSU:000068141219

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The Conflict Survival Kit by Cliff Goodwin,Daniel B. Griffith Pdf

Provides a firm grounding in basic interpersonal communication and management skills--such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making--and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give readers practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft. Gives readers a thorough grounding in basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making. Addresses specific conflict resolution situations, including negotiation, mediation, group decision making, assertive confrontation etc. Includes resolution frameworks and models for these situations using a step-by-step process. Introduces readers to important techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution. Provide a collection of specific skills, advice, activities, challenges and techniques which readers can apply immediately to workplace situations. Designed for those who need instant skill building and practical methods for handling organizational and personal conflicts.

Author : D.B. Griffith
Publisher : Unknown
Page : 0 pages
File Size : 40,8 Mb
Release : 2021
Category : Electronic
ISBN : 1800068697

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Conflict Survival Kit by D.B. Griffith Pdf

Author : Gary T. Furlong
Publisher : John Wiley & Sons
Page : 275 pages
File Size : 45,5 Mb
Release : 2010-03-18
Category : Business & Economics
ISBN : 9780470835173

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The Conflict Resolution Toolbox by Gary T. Furlong Pdf

In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

Author : Alessandra Pigni
Publisher : Parallax Press
Page : 258 pages
File Size : 51,8 Mb
Release : 2016-12-27
Category : Self-Help
ISBN : 9781941529355

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The Idealist's Survival Kit by Alessandra Pigni Pdf

75 brief self-care reflections that will aid workers, activists, and volunteers prevent burnout, renew their sense of purpose, and achieve fulfillment Heal from over-exhaustion, prevent burnout, and regain your motivation with these short readings from a psychologist who has spent many years in the field working in conflict and disaster areas. Gathered from Alessandra Pigni’s interaction with humanitarian professionals and backed up by cutting–edge research, these concrete tools offer new perspectives and inspiration to anyone whose work is focused on helping others.

Author : Melody Beattie
Publisher : Harper Collins
Page : 292 pages
File Size : 46,8 Mb
Release : 2013-04-16
Category : Self-Help
ISBN : 9780062290588

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Finding Your Way Home by Melody Beattie Pdf

What does it mean to feel at home, truly present with ourselves, comfortable with our choices, and alive to the possibilities of conscious change? How can we develop inner balance and connection, keeping our boundaries clear while opening our hearts to those we love? With practical wisdom and insight, Melody Beattie addresses these questions, encouraging us to reach a higher level of living and loving, and showing us how to be at home with ourselves wherever we are in the world, at whatever stage of life. Through true stories and take-action exercises, including journaling, visualizations, affirmations, meditations, and prayers, Beattie provides the essential tools to help us discover our own sense of home. Accessible and illuminating, Finding Your Way Home is a soul-searching look at how not to be victimized by ourselves′or other people. Beattie urges us to discover new levels of integrity, to break through barriers that have blocked us for too long. This is a powerful and challenging book about buying back our souls and learning to live a life guided by spirit.

Author : Dale Ripley
Publisher : Rowman & Littlefield
Page : 168 pages
File Size : 55,8 Mb
Release : 2018-12-14
Category : Education
ISBN : 9781475847079

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The Successful Teacher's Survival Kit by Dale Ripley Pdf

This book will show you the strategies and ideas that master teachers use to make their classes work, both for themselves and for their students. You too can become an exceptional teacher whose classroom is filled with learning and fun. This book will show you how.

Author : Cliff Goodwin,Elwood N. Chapman
Publisher : Prentice Hall
Page : 0 pages
File Size : 42,5 Mb
Release : 2005
Category : Hospitality industry
ISBN : 0130498467

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The Hospitality Supervisor's Survival Kit by Cliff Goodwin,Elwood N. Chapman Pdf

This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.

Author : Sam Blank
Publisher : McFarland
Page : 233 pages
File Size : 51,6 Mb
Release : 2020-01-17
Category : Business & Economics
ISBN : 9781476637907

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Managing Organizational Conflict by Sam Blank Pdf

Conflict in business and personal relationships is inevitable--much of the success of companies depends on how well they respond to it. Developing rapport, collaboration and cooperation hinges on positive conflict management strategies that stimulate innovation and growth where companies can look for solutions to common issues and needs. Conflict management can address dysfunctional outcomes that result in job stress, less effective communication and a climate of distrust, where working relationships are damaged and job performance reduced. Organizations must minimize and resolve internal and external conflicts to remain vibrant and profitable. Drawing on examples from a wide range of corporate experiences, this volume provides role-playing scenarios, checklists, tables and research studies to help employees, managers and owners better comprehend the dynamics of conflict in every interaction.

Author : Marick Francis Masters,Robert R. Albright
Publisher : Amacom Books
Page : 360 pages
File Size : 50,8 Mb
Release : 2002
Category : Business & Economics
ISBN : 0814406297

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The Complete Guide to Conflict Resolution in the Workplace by Marick Francis Masters,Robert R. Albright Pdf

People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more." "

Author : Mary Scannell
Publisher : McGraw Hill Professional
Page : 240 pages
File Size : 46,5 Mb
Release : 2010-05-28
Category : Business & Economics
ISBN : 9780071743662

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The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration by Mary Scannell Pdf

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Author : Richard Gallagher
Publisher : AMACOM
Page : 209 pages
File Size : 40,5 Mb
Release : 2013-03-20
Category : Business & Economics
ISBN : 9780814431849

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The Customer Service Survival Kit by Richard Gallagher Pdf

Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.

Author : Shimon Apisdorf
Publisher : Unknown
Page : 166 pages
File Size : 54,8 Mb
Release : 1994
Category : Religion
ISBN : STANFORD:36105023675452

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Passover Survival Kit by Shimon Apisdorf Pdf

The Passover Survival Kit is ultra user-friendly and enables people to transform the holiday into a meaningful experience.

Author : Management Association, Information Resources
Publisher : IGI Global
Page : 2266 pages
File Size : 42,7 Mb
Release : 2016-02-17
Category : Business & Economics
ISBN : 9781466696259

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Leadership and Personnel Management: Concepts, Methodologies, Tools, and Applications by Management Association, Information Resources Pdf

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Author : Sundar Sethy, Satya
Publisher : IGI Global
Page : 343 pages
File Size : 44,7 Mb
Release : 2015-02-28
Category : Technology & Engineering
ISBN : 9781466681316

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Contemporary Ethical Issues in Engineering by Sundar Sethy, Satya Pdf

For most professions, a code of ethics exists to promote positive behavior among practitioners in order to enrich others within the field as well as the communities they serve. Similar to the medical, law, and business fields, the engineering discipline also instills a code of ethical conduct. Contemporary Ethical Issues in Engineering highlights a modern approach to the topic of engineering ethics and the current moral dilemmas facing practitioners in the field. Focusing on key issues, theoretical foundations, and the best methods for promoting engineering ethics from the pre-practitioner to the managerial level, this timely publication is ideally designed for use by engineering students, active professionals, and academics, as well as researchers in all disciplines of engineering.

Author : Gama Perruci
Publisher : Routledge
Page : 224 pages
File Size : 53,5 Mb
Release : 2018-12-07
Category : Business & Economics
ISBN : 9781351666794

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Global Leadership by Gama Perruci Pdf

The clash of cultures, coupled with rapid technological advances, seems to be pushing us in paradoxical directions. On the one hand, the world seems to be falling apart; while on the other, the world seems to be converging. Do we have thoughtful leaders to guide us through these uncertain times? As globalization breaks down barriers, global leaders are becoming more visible players on the world stage. From executives of multinational corporations (e.g., high-tech entrepreneurs in Silicon Valley) to social activists (e.g., Malala Yousafzai), individuals from many different cultural backgrounds and ages are reshaping the way we see global leadership. These global leaders have to contend with a variety of transnational contexts that call for different leadership styles. This book assesses four of these styles – transactional, participatory, transformational, and directive – with representative case studies for each. It provides practical skills that global leaders must master in order to be more effective at the transnational level – cultivating a global mindset; developing intercultural communication; leveraging diversity and inclusion; and managing intercultural conflict. Global Leadership is valuable reading for educators in undergraduate and graduate leadership programs; practitioners involved in global for-profit and nonprofit organizations; and leadership educators interested in exploring the impact of technology on global leadership. It provides an excellent balance between the study and practice of global leadership.