Consumerism And Value Creation In American Healthcare
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Consumerism and Value Creation in American Healthcare by Gary Fradin Pdf
What makes our healthcare system better? What makes it worse?Gary Fradin explores these issues in Consumerism and Value Creation in American Healthcare. He shows that employer based financing and various tax and subsidy programs decrease system value by adding costs without improving health.Supply side reforms aimed at changing physician behavior, he argues, never seem to achieve their desired results.But programs that teach consumers how to choose a hospital, a treatment or a test - and perhaps even more importantly, how to talk to their doctors wisely - can add tremendous value.Learn how appropriate consumer education can revolutionize our system, improve patient outcomes, decrease patient risks and lower overall system costs.
Beyond Deductibles shows what companies can do to control their healthcare spending after they've tried high deductibles, narrow networks, wellness programs and price transparency. It addresses the 30%+ of medical spending that's ineffective, wasteful and harmful and it shows how employees can obtain more beneficial and typically less expensive care.
Transforming Healthcare by Jennifer L. Hefner,Mona Al-Amin Pdf
Shedding light on current transformations in payment mechanisms and transparency of hospital performance data and prices, this volume of Advances in Health Care Management presents findings on hospital profitability, cost, and organizational structures.
Managing Consumer Services by Enzo Baglieri,Uday Karmarkar Pdf
This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization. This is a special volume of articles based on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services
The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All by David W Johnson Pdf
Customer-centric, market-driven solutions for fixing America’s broken healthcare system—from one of the industry’s most innovative thought leaders. Healthcare accounts for nearly a fifth of the U.S. economy. Everyone agrees that the current system is broken and in desperate need of repair. It should cost less, tackle chronic disease, and promote health. It requires a massive shift in resources from acute services to better care management, behavioral health, and primary care services. The question isn’t what to do. It’s how to do it. The revolution starts by meeting and supporting consumers’ real health needs. It’s time for American healthcare to serve the people. This is The Customer Revolution in Healthcare. Written by leading healthcare strategist and commentator David W. Johnson, this groundbreaking book is more than a wake-up call. It’s a point-by-point action plan to: • Blow up the “Healthcare Industrial Complex” • Liberate data and empower consumers with technology • Promote agile, innovative, and customer-centric “platform” companies • Reduce costs, improve service, and generate superior outcomes • Deliver personalized care with precisions and compassion • Explain and address America’s self-created opioid crisis • Provide affordable and accessible health insurance for all • Turbocharge the U.S. economy • Foster healthier communities Revolutionary healthcare empowers patients and providers alike. Competitive healthcare companies reconfigure inefficient business models to deliver appropriate, accessible, holistic, and reliable care at lower costs. Caregivers engage patients with insight and compassion informed by real-time data and analytics. Payers reward health companies that deliver great outcomes and great service at competitive prices while keeping members as healthy as possible. Investors fund innovative companies whose products and services delight customers. And consumers receive compassionate, affordable, convenient healthcare that meets their needs. Most important, The Customer Revolution in Healthcare provides a robust framework for aligning economic incentives with patient needs to deliver better outcomes at lower costs with superior customer service. The future of healthcare belongs to innovative customer-centric health companies that deliver kinder, smarter, more affordable care—to all.
The Health Care Consumer's Manifesto by Deborah Dove Gordon Pdf
A health care executive at Harvard explains how to become a savvy consumer and get the value we all deserve for our health care spending. This book navigates and demystifies the confusing world of health care shopping. Readers go on a guided tour inside American health care to learn why it is so messy, and who is invested in keeping it that way. The text offers a new vision of how health care could work if it were truly designed to meet consumer needs, creating a call to action on how to demand and help create such a system. A wake-up call to an industry tenuously holding on to the status quo and ripe for true disruption, this book outlines what consumers can do themselves and demand from doctors, hospitals, health plans, and policy makers to get more for their health care spending and, in so doing, reshape the health care system into one we all deserve. Using real and compelling consumer stories intertwined with expert analysis, this book illustrates why it is so difficult to act as an engaged health care consumer in the United States and pulls back the curtain to expose the forces that hold the system in place.
The Health Care Value Chain by Lawton R. Burns,Wharton School Colleagues Pdf
Written by Lawton R. Burns and a panel of expert contributors, from the prestigious Wharton School, The Health Care Value Chain analyzes the key developments and future trends in the United States' health care supply chain. Based on a groundbreaking research initiative underwritten by the industry/university consortium-- the Center for Health Management Research-- this important book offers an in-depth examination of how the health care supply chain helps create value and competitive advantage. The Health Care Value Chain offers a thorough examination of the trading relationships among the manufacturers of health care products, the distributors, the group purchasing organizations, and the hospital customers and end users of those products. And the authors show how health care professionals and manufacturers can work together to form beneficial strategic alliances.
Dean C. Coddington,Keith D. Moore,Elizabeth A. Fischer
Author : Dean C. Coddington,Keith D. Moore,Elizabeth A. Fischer Publisher : Jossey-Bass Page : 0 pages File Size : 50,7 Mb Release : 2001-02-21 Category : Medical ISBN : 0787955930
Strategies for the New Health Care Marketplace by Dean C. Coddington,Keith D. Moore,Elizabeth A. Fischer Pdf
Learn to can better meet the needs of the new consumer-driven marketplace. Strategies for the New Health Care Marketplace--written by a team of acclaimed experts--examines the factors changing today's health care system: the growth in demand for services, the increasing influence of consumers on how services are provided, and the dramatic new advances in treatment made possible by technology.
American Healthcare & the Consumer Experience by Gregory P. Shea Pdf
Healthcare is both personal in nature and critical in importance. This monograph provides examines the state of healthcare in America, the choices at hand, and the possible futures ahead. Providers, employers, and, of course, patients would do well to familiarize themselves with this analysis of the present and the future.
Value is created in an industry when quality and experience are balanced with an appropriate cost. Until recently, though, value creation through improved quality and/or experience has not been an intentional priority of healthcare. A major cause of our misguided efforts is our disconnected volume-based, fee for service healthcare model, paid by a third party that is not the actual consumer of the services and that only incentivizes price and volume. This disconnect of purpose and priorities leaves patients, providers, and staff to feel like widgets, commodities, and cogs in the healthcare delivery machine we have operated since the early 20th century. As the healthcare costs in the US continue to go up without an offsetting rise in quality outcomes or patient (or provider) experience, the quest for value has begun. This book explores the key differences between a volume-based health system versus one focused on value, and it offers a framework for value creation, based on the principles of Population Health Management. Patient risks need to be identified, individualized plans of care must be built, and the execution of the plan must be performed in a communicative and collaborative manner, longitudinally supporting and guiding the patient using an appropriate application of relationship and technology. By active creation of value in healthcare, we can rein in costs while improving quality outcomes and experience of the patients and providers. Such a system will allow patients to feel cared for as we guide them on their path toward the optimization of their health and well-being.
The Impact of Autonomy and Consumerism in Healthcare by Simbiso Ranga, MD, MBA,Chris Oti, MD, FACP, MBA Pdf
From the origins of consumerism to the evolution or revolution associated with consumerism in healthcare, this book is a reflective depiction of the past, present, and future of healthcare as it empowers the consumer (patient). The Impact of Autonomy and Consumerism in Healthcare navigates the changing healthcare landscape, navigating some of these changes and what they mean, not only for healthcare delivery, but for providers, suppliers, and consumers. It comments on new healthcare developments, including the mushrooming urgent care centers and walk-in clinics, as well as such technological developments as patient portals in electronic medical records. The book reflects on the challenges of opening up the healthcare infrastructure to the consumer, while raising issues about cyber security, privacy, and litigation. The authors attempt to predict the future, just as many physicians reluctantly do for their patients, in a chapter aptly titled “Prognosis.” The book would not be complete without anecdotes and war stories from the authors’ experiences in the field, presenting surprises and contradictions in their practice of medicine across the USA as immigrant physicians. Hopefully these powerful stories will help untangle the healthcare juggernaut and move toward a more empowered consumer.
Healthcare Tsunami by Dean Halverson,Wayne Glowac Pdf
Healthcare Tsunami offers a perspective on the emerging field of healthcare consumerism and differentiates it from past discussions by healthcare professionals. Authors Halverson and Glowac, both experts in research and branding, document how converging trends in multiple industries are creating a wave of change like nothing the healthcare industry or U.S. business has ever seen. Healthcare Tsunami is a definitive introduction to the future of American healthcare after the pressure builds to a point where it develops into the largest wave of change ever experienced by U.S. business.
United States. Congress. House. Committee on Ways and Means. Subcommittee on Health
Author : United States. Congress. House. Committee on Ways and Means. Subcommittee on Health Publisher : Unknown Page : 114 pages File Size : 42,5 Mb Release : 2009 Category : Business & Economics ISBN : UOM:39015090388110
Health Savings Accounts (HSAs) and Consumer Driven Health Care by United States. Congress. House. Committee on Ways and Means. Subcommittee on Health Pdf
Strong Brands, Strong Relationships by Susan Fournier,Michael J Breazeale,Jill Avery Pdf
From the editor team of the ground-breaking Consumer-Brand Relationships: Theory and Practice comes this new volume. Strong Brands, Strong Relationships is a collection of innovative research and management insights that build upon the foundations of the first book, but takes the study of brand relationships outside of traditional realms by applying new theoretical frameworks and considering new contexts. The result is an expanded and better-informed account of people’s relationships with brands and a demonstration of the important and timely implications of this evolving sub-discipline. A range of different brand relationship environments are explored in the collection, including: online digital spaces, consumer collectives, global brands, luxury brands, branding in terrorist organizations, and the brand relationships of men and transient consumers. This book attends to relationship endings as well as their beginnings, providing a full life-cycle perspective. While the first volume focused on positive relationship benefits, this collection explores dysfunctional dynamics, adversarial and politically-charged relationships, and those that are harmful to well-being. Evocative constructs are leveraged, including secrets, betrayals, anthropomorphism, lying, infidelity, retaliation, and bereavement. The curated collection provides both a deeper theoretical understanding of brand relationship phenomena and ideas for practical application from experiments and execution in commercial practice. Strong Brands, Strong Relationships will be the perfect read for marketing faculty and graduate students interested in branding dynamics, as well as managers responsible for stewarding brands.
The Unmanageable Consumer by Yiannis Gabriel,Tim Lang Pdf
‘The Unmanageable Consumer has long been one of my favorite books in the sociology of consumption. This long overdue third edition has updated and revised the basic argument in many ways. Most importantly, it now offers a new chapter on the consumer as worker or, more generally, the prosumer. Assign it to your classes (I have...and will again) and read it for your edification.’ - George Ritzer, Distinguished University Professor, University of Maryland, USA Western-style consumerism is often presented as unstoppable, yet its costs mount and its grip on consumer reality weakens. In this 20th Anniversary edition, Gabriel and Lang restate their thesis that consumerism is more fragile and unmanageable than is assumed by its proponents. Consumerism has been both stretched and undermined by globalization, the internet, social media and other cultural changes. Major environmental threats, debt, squeezed incomes and social inequalities now temper Western consumers′ appetite for spending. The 20th century Deal, first championed by Henry Ford, of more consumption from higher waged work looks tattered. This edition of The Unmanageable Consumer continues to explore 10 different consumer models, and encourages analysis of contemporary consumerism. It looks at the spread of consumerism to developing countries like India and China and considers the effects of demographic changes and migration, and points to new features such as consumers taking on unwaged work. New to this edition: Coverage of new phenomenon such as social media and emerging markets Explores contemporary topics including the occupy movement and horsemeat scandal A new chapter on the consumer as worker. ′This is a remarkable and important book. The new edition updates consumer cultural studies to take into account austerity politics and the economic crisis, and the impact these have had on how we think about and experience everyday practices of shopping and consuming. The authors also build on and maintain the lively and challenging argument from the previous volumes which sees the consumer as an unstable space for a multiplicity of often contradictory responses which can unsettle the various strategies on the part of contemporary capitalism to have us buy more.′ - Angela McRobbie, Goldsmiths, University of London ‘The book exemplifies how social science should be: engaged, insightful, imaginative, scholarly and highly socially and politically relevant. Strongly recommended to students, academics as well as all people interested in understanding our time and themselves in an age of consumerism and false promises.’ - Mats Alvesson, Professor of Business Administration, Lund University, Sweden
