Customer Centric Innovation In Finance

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Customer-Centric Innovation in Finance

Erin B Taylor,Anette Broløs
Customer Centric Innovation in Finance Book PDF

Author : Erin B Taylor,Anette Broløs
Publisher : Kogan Page Publishers
Page : 297 pages
File Size : 51,7 Mb
Release : 2024-04-03
Category : Business & Economics
ISBN : 9781398613881

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Customer-Centric Innovation in Finance by Erin B Taylor,Anette Broløs Pdf

The competition landscape of finance is changing fast and it has never been so important for the finance industry to truly understand their customers. Customer-Centric Innovation in Finance helps finance and fintech innovators understand customers' behavioural motivations to drive effective product development. Relying on quantitative data is not enough: numbers can be great at telling us what people are doing but they often fail to explain why people do what they do. And if a service doesn't exist yet, there is no data to tell us how people use it. Human insights, behavioural science and qualitative data add immense value to product development. Readers will learn to innovate smarter by getting a firm understanding of why customers like their solutions and how they adapt them to suit their needs. The book presents real-life examples throughout of how customers are changing their behaviour in response to a fast-evolving financial landscape and provides practical advice on how to transform such insights into innovation. It explores how to produce customer insights for services that don't exist yet, for instance Central Bank Digital Currencies (CBDCs). It also provides descriptions of hands-on tools to build new insights and apply them to innovation and of methodologies such as portable kits, personas, digital ethnography, observations and interviews.

Successful Digital Transformation in Finance. Customer-Centricity and Future Business Models Beyond Smart Technologies

Houssem Gharbi
Successful Digital Transformation in Finance Customer Centricity and Future Business Models Beyond Smart Technologies Book PDF

Author : Houssem Gharbi
Publisher : GRIN Verlag
Page : 113 pages
File Size : 45,8 Mb
Release : 2024-01-24
Category : Business & Economics
ISBN : 9783346999023

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Successful Digital Transformation in Finance. Customer-Centricity and Future Business Models Beyond Smart Technologies by Houssem Gharbi Pdf

Bachelor Thesis from the year 2023 in the subject Economics - Finance, grade: 100, University of Applied Sciences Bern (Bern university of applied sciences), course: Digital Business Management, language: English, abstract: The financial sector is undergoing a profound transformation driven by digitalization and technological advancements. In this dynamic landscape, financial institutions are reassessing their strategies to stay competitive. The integration of smart technologies and the pursuit of customer-centric business models are key elements in this transformative journey. As technology reshapes traditional paradigms, the financial industry experiences a seismic shift towards digital transformation. Fintech's emergence and the importance of smart services redefine operations, challenge business models, and create avenues for innovation. This literature review explores the theoretical framework of digital transformation, dissecting definitions, and explaining its impact on finance. The review investigates future business models in finance, emphasizing their digital aspects and the delicate balance between replication and innovation. Shifting focus to customers, it explores the evolving concept of customer-centricity and the role of customers as co-creators in business models. Integration of customers with smart technology becomes a critical aspect, examining technology acceptance and the role of empathic AI. Methodologically, the review outlines a systematic approach, including the identification of relevant research databases, search keywords, and meticulous study selection. The results section uncovers gaps, perspectives, and recommendations in existing literature, providing a foundation for discussion. The discussion navigates barriers hindering customer acceptance of smart technology, explores factors in implementing customer-centric business models, and delves into building trust in the digital era. The paper concludes by outlining future research directions and offering practical insights for financial institutions. In essence, this review serves as a compass through the complex terrain of digital transformation in finance, unraveling future business models, customer-centricity, and the integration of smart technologies. It contributes valuable insights to academics, practitioners, and decision-makers in the financial industry.

Open Innovation in the Financial Services

Daniel Fasnacht
Open Innovation in the Financial Services Book PDF

Author : Daniel Fasnacht
Publisher : Springer Science & Business Media
Page : 219 pages
File Size : 51,8 Mb
Release : 2009-02-11
Category : Business & Economics
ISBN : 9783540882312

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Open Innovation in the Financial Services by Daniel Fasnacht Pdf

Open innovation means gathering new ideas from sources beyond organizational boundaries. It occurs when solutions to address clients’ needs are developed in collaboration and the resulting products and services are distributed through a flexible network of partners. Daniel Fasnacht’s book, the first of its kind, discusses open business models in the context of the financial services industry. He elaborates the drivers for strategic change such as increasingly sophisticated clients or demanding shareholders among other trends, including the recent global financial crisis, and explains why the transition from a closed model of operation to open innovation is vital. Various case studies illustrate how to integrate the client into the firm's innovation process and emphasize the importance of smart client segmentation and a holistic advisory model to serve clients around the globe. Leaders must develop a set of new management practices to be able to invest in multiple strategic directions. They are responsible for giving clients a remarkable experience and for creating social relationship capital based upon an open innovation culture. Open Innovation in the Financial Services provides a much-needed framework for helping to understand industry dynamics in banking and to make the most of organizational energy by using open innovation to sustain profitable growth. The book comes at the right time and offers a new mindset for business – not only for expansion strategies in general, but especially during turbulent times.

Customer-Centricity

Josep F. Valls Giménez
Customer Centricity Book PDF

Author : Josep F. Valls Giménez
Publisher : Cambridge Scholars Publishing
Page : 158 pages
File Size : 45,7 Mb
Release : 2018-10-12
Category : Business & Economics
ISBN : 9781527519138

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Customer-Centricity by Josep F. Valls Giménez Pdf

The empowered customer is here to stay. With a low tolerance for subpar experiences, they have no qualms in switching brands if disappointed, and expect companies to provide offers that are personally relevant to them. This realisation has led enterprises to revamp their business strategies to meet the high expectations of these savvy and hyper-connected consumers. This requires a 360 degree customer-centric approach—fuelled by big data—that attempts to understand customer problems and deliver timely solutions. The ability to use customer journey mapping and real-time analytics to unlock actionable insights can provide a competitive edge. Knowledge about shifts in customer behaviour, preferred channels or social media sentiment helps companies to respond proactively and with the right message. The digital transformation snake framework presented in this book examines the socio-economic changes and digital trends that are reshaping consumption, and what they portend for the future. It is complemented by an analysis of the new skills and workforce models, as well as the business models needed to succeed in the age of digital disruption.

Customer Innovation

Marion Debruyne
Customer Innovation Book PDF

Author : Marion Debruyne
Publisher : Kogan Page Publishers
Page : 263 pages
File Size : 46,5 Mb
Release : 2014-05-03
Category : Business & Economics
ISBN : 9780749471651

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Customer Innovation by Marion Debruyne Pdf

A new set of organizations has discovered a new formula: they combine customer-centricity with innovative power. These organizations have created a completely outside-in approach to the market. Not driven by what they're good at, they start with the market and design their strategy around it, replacing practices of the past with a new set of capabilities which enable them to be ahead of the curve in discovering new market opportunities. Whereas the traditional value chain model regards the market as the end-outcome of the efforts of the organization, the reversed value chain model starts there. The customer is the starting point and the value chain is the result of understanding customer needs and requirements. Customer Innovation presents this unique case for developing the outside-in organization to drive your business success, combining market orientation with innovation to enable actionable positive change in the way your company does business. Winner of the Innovation and Entrepreneurship category of the 2015 CMI Management Book of the Year Awards, Customer Innovation provides every business with the framework it needs to combine customer focus with innovation to achieve success. It is packed with real world examples from a range of leading global companies including Disney, Coca-Cola, LEGO, Eurex, Netflix, KLM, Carglass, Komatsu, Callebaut and more to help you put market awareness at the heart of your business.

Customer Value Generation in Banking

Stefanie Auge-Dickhut,Bernhard Koye,Axel Liebetrau
Customer Value Generation in Banking Book PDF

Author : Stefanie Auge-Dickhut,Bernhard Koye,Axel Liebetrau
Publisher : Springer
Page : 195 pages
File Size : 47,7 Mb
Release : 2015-07-17
Category : Business & Economics
ISBN : 9783319199382

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Customer Value Generation in Banking by Stefanie Auge-Dickhut,Bernhard Koye,Axel Liebetrau Pdf

The banking sector is undergoing a process of fundamental transformation – mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment. This book provides an in-depth understanding of the underlying logic of 21st century’s banking environment and helps to develop a roadmap for the successful transformation of contemporary business models. The authors introduce the ‘Zurich model for a customer-centric banking architecture enabling the reader to develop a sustainable business model which copes with the challenges of this information age. They identify customer behavior traps in such an environment; introduce adequate strategic instruments and cornerstones for providing added value through financial services, and provide core factors for conducting a successful transformation process.

Finance Unleashed

Magnus Lind,Kelly Barner
Finance Unleashed Book PDF

Author : Magnus Lind,Kelly Barner
Publisher : Springer
Page : 178 pages
File Size : 54,7 Mb
Release : 2017-10-26
Category : Business & Economics
ISBN : 9783319663708

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Finance Unleashed by Magnus Lind,Kelly Barner Pdf

Fast moving, to the point, and rooted in first-hand executive experiences, this book is for people of vision and action, and for creating the conditions required for growth, innovation, and increased competitive advantage. Finance Unleashed is based on a series of interactive interviews with a diverse group of global influencers and executives, all of which will challenge readers to think laterally and find inspiration in the new role of finance. Cases and interviewees represent organizations such as UPS and DHL, and the London School of Economics, and approaches such as Lean Six Sigma, innovation, customer-centricity, the financial supply chain, and behavioral procurement. The authors’ goal is to serve as a catalyst for leaders who are positioned to make meaningful changes today. The book includes a practical model to help executive teams redesign and refocus finance to drive business leadership - with an emphasis on the CFO. The model has three primary components: 1) Customer-Centricity - Listen and Map; 2) Process - Structure and Technology; and 3) Innovation - Create and Measure. These are presented as phases that each executive team will need to consider based on the goals and maturity level of their organization. For the CFO and ambitious finance executives, Finance Unleashed presents a path forward towards success and career advancement. For the CEO and the board, it presents an expanded vision for what financial organizations are capable of.

Data-Driven Modelling and Predictive Analytics in Business and Finance

Alex Khang,Rashmi Gujrati,Hayri Uygun,R. K. Tailor,Sanjaya Gaur
Data Driven Modelling and Predictive Analytics in Business and Finance Book PDF

Author : Alex Khang,Rashmi Gujrati,Hayri Uygun,R. K. Tailor,Sanjaya Gaur
Publisher : CRC Press
Page : 443 pages
File Size : 51,6 Mb
Release : 2024-07-24
Category : Computers
ISBN : 9781040088463

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Data-Driven Modelling and Predictive Analytics in Business and Finance by Alex Khang,Rashmi Gujrati,Hayri Uygun,R. K. Tailor,Sanjaya Gaur Pdf

Data-driven and AI-aided applications are next-generation technologies that can be used to visualize and realize intelligent transactions in finance, banking, and business. These transactions will be enabled by powerful data-driven solutions, IoT technologies, AI-aided techniques, data analytics, and visualization tools. To implement these solutions, frameworks will be needed to support human control of intelligent computing and modern business systems. The power and consistency of data-driven competencies are a critical challenge, and so is developing explainable AI (XAI) to make data-driven transactions transparent. Data- Driven Modelling and Predictive Analytics in Business and Finance covers the need for intelligent business solutions and applications. Explaining how business applications use algorithms and models to bring out the desired results, the book covers: Data-driven modelling Predictive analytics Data analytics and visualization tools AI-aided applications Cybersecurity techniques Cloud computing IoT-enabled systems for developing smart financial systems This book was written for business analysts, financial analysts, scholars, researchers, academics, professionals, and students so they may be able to share and contribute new ideas, methodologies, technologies, approaches, models, frameworks, theories, and practices.

Revolutionizing Customer-Centric Banking Through ICT

Singh, Dharmendra,Malik, Garima,Bhatnagar, Swati
Revolutionizing Customer Centric Banking Through ICT Book PDF

Author : Singh, Dharmendra,Malik, Garima,Bhatnagar, Swati
Publisher : IGI Global
Page : 322 pages
File Size : 47,6 Mb
Release : 2024-04-16
Category : Business & Economics
ISBN : 9798369320624

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Revolutionizing Customer-Centric Banking Through ICT by Singh, Dharmendra,Malik, Garima,Bhatnagar, Swati Pdf

Many developing countries face a significant challenge: their population needs access to essential financial services. This financial exclusion limits their ability to save, invest, and participate fully in the economy. Despite the rapid advancements in information and communication technology (ICT), millions of people remain underserved by traditional banking systems. Revolutionizing Customer-Centric Banking Through ICT addresses this critical issue by exploring how ICT innovations can revolutionize financial services in developing countries. By offering a comprehensive review of digital transformation in banking, the book highlights the potential of mobile banking, digital payment systems, and blockchain technology to bridge the financial inclusion gap. It showcases real-world examples and cutting-edge strategies, motivating entrepreneurs, financial institutions, and policymakers to embrace technology-driven financial solutions. The book also aims to educate readers about the transformative impact of ICT on financial services, empowering them to make informed decisions to enhance their economic well-being.

Customer Centricity

Peter Fader
Customer Centricity Book PDF

Author : Peter Fader
Publisher : Unknown
Page : 128 pages
File Size : 40,9 Mb
Release : 2012
Category : Business planning
ISBN : OCLC:1137351496

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Customer Centricity by Peter Fader Pdf

Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.

Handbook of Research on Managerial Thinking in Global Business Economics

Dinçer, Hasan,Yüksel, Serhat
Handbook of Research on Managerial Thinking in Global Business Economics Book PDF

Author : Dinçer, Hasan,Yüksel, Serhat
Publisher : IGI Global
Page : 641 pages
File Size : 40,6 Mb
Release : 2018-12-07
Category : Business & Economics
ISBN : 9781522571810

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Handbook of Research on Managerial Thinking in Global Business Economics by Dinçer, Hasan,Yüksel, Serhat Pdf

In a highly competitive global market, companies need to equip themselves with best practices and strategies to survive. Strategic management, innovative managerial thinking, and a clear decision-making process must be utilized to boost company performance and ultimately drive the company’s success. The Handbook of Research on Managerial Thinking in Global Business Economics identifies the importance of strategic decision making in competitive environments and analyzes the impacts of managerial thinking on global financial economics. The content within this publication examines globalization, consumer behavior, and risk management. It is designed for researchers, academicians, policymakers, government officials, and managers, and covers topics centered on innovation and development within organizations.

Customer Innovation

Marion Debruyne,Koen Tackx
Customer Innovation Book PDF

Author : Marion Debruyne,Koen Tackx
Publisher : Kogan Page Publishers
Page : 265 pages
File Size : 46,6 Mb
Release : 2019-02-03
Category : Business & Economics
ISBN : 9780749484194

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Customer Innovation by Marion Debruyne,Koen Tackx Pdf

WINNER: CMI Management Book of the Year Awards 2015 - Innovation and Entrepreneurship Category (1st edition) Many organizations approach customer-centic marketing and innovating their business strategy in isolation to one another, missing groundbreaking opportunities for advancement. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer led business strategy around it. It presents a well-constructed three-by-three formula of connect, convert, collaborate, laying the foundations for innovation and change, to improve the current customer journey and expand into new customer horizons. This enables new product and service development to flow with outstanding efficiency and substantial growth. Customer Innovation, second edition, includes exciting updates around co-creation and the benefits of involving customers, stakeholders and employees from the beginning. It provides guidance on using technology to reinvent traditional business models, with consumer needs at the heart. With a spectacular range of case studies, including Disney, LEGO and Johnson & Johnson, all delivered with active takeaways, this is the ultimate handbook for any leader, business or marketing strategist, ready to pave the way in a new era of customer led strategy.

Financial Technology and Modern Finance

Dr.R.Chandrasekaran,Dr. K. Meenatchi Somasundari, Dr.C.Saraswathy
Financial Technology and Modern Finance Book PDF

Author : Dr.R.Chandrasekaran,Dr. K. Meenatchi Somasundari, Dr.C.Saraswathy
Publisher : SK Research Group of Companies
Page : 149 pages
File Size : 43,7 Mb
Release : 2024-01-08
Category : Business & Economics
ISBN : 9788119980420

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Financial Technology and Modern Finance by Dr.R.Chandrasekaran,Dr. K. Meenatchi Somasundari, Dr.C.Saraswathy Pdf

Dr.R.Chandrasekaran, Associate Professor, Department of Commerce Finance, Dr.N.G.P. Arts and Science College, Coimbatore, Tamil Nadu, India Dr. K. Meenatchi Somasundari, Assistant Professor, Department of MBA, Sanjivani College of Engineering, Kopargaon, Maharashtra, India Dr.C.Saraswathy, Assistant Professor, Department of Management Studies,Vels Institute of Science, Technology & Advanced Studies. Chennai, Tamil Nadu, India

Thomson Financial

Robert C. Wolcott,Mohanbir S. Sawhney
Thomson Financial Book PDF

Author : Robert C. Wolcott,Mohanbir S. Sawhney
Publisher : Unknown
Page : 5 pages
File Size : 45,7 Mb
Release : 2017
Category : Customer services
ISBN : OCLC:987381979

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Thomson Financial by Robert C. Wolcott,Mohanbir S. Sawhney Pdf

In December 1999 Thomson Financial (TF) began a radical transformation from forty-one divisions toward a more integrated firm organized around customer segments. This required active, coordinated involvement from business, organization, and technology functions, as well as sustained investment and execution through the crises of the technology market crash and September 11, 2001. By 2005 TF had emerged as one of the top three financial information firms globally (with Bloomberg and Reuters). Understand: 1. Building the customer-centric firm; "synchronizing" marketing (branding and sales), organizational, and technological infrastructure to focus on customer segments rather than products. 2. Making transformative, long-term investments under difficult circumstances. 3. Coordinating business, organization, and technology strategies throughout a long-term transformation process.

Technology and Innovation Management: A Practical Guide

Dr Raj CN Thiagarajan
Technology and Innovation Management A Practical Guide Book PDF

Author : Dr Raj CN Thiagarajan
Publisher : Notion Press
Page : 952 pages
File Size : 55,5 Mb
Release : 2024-05-15
Category : Business & Economics
ISBN : 9798894153506

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Technology and Innovation Management: A Practical Guide by Dr Raj CN Thiagarajan Pdf

In a world driven by technological advancements, the ability to effectively manage technology and innovation is the key to success. "TECHNOLOGY AND INNOVATION MANAGEMENT: A Practical Guide" is your ultimate companion on the journey to becoming a master of technological transformation. Dr. Raj C N. Thiagarajan, a renowned expert in the field, takes you on a captivating exploration of the dynamic intersection between technology, innovation, and management. With a focus on practicality and real-world application, this book equips students, engineers, entrepreneurs, and innovators with the tools and techniques to shape the future and achieve their strategic goals. From the origins of technology and innovation management to the fundamentals of value creation through purpose-driven innovation, each chapter unveils a new layer of knowledge and expertise. Discover the secrets of managing creativity and innovation, learn about powerful technology tools for successful innovation, and explore the process of technological change and its impact on market dynamics. But this book goes beyond theory. It immerses you in the world of technology intelligence, competition, and strategic decision-making. Uncover the art of gathering valuable insights, harness the power of technology roadmaps and strategy models, and explore the organizational structures that foster innovation. Gain a deep understanding of intellectual property strategy and the process of technology deployment in new product development. Dr. Thiagarajan's wealth of experience, spanning over three decades with global corporations, shines through as he shares his expertise through real-life examples and case studies. His passion for multiphysics engineering design and innovation permeates every page, inspiring readers to push the boundaries of what is possible. "TECHNOLOGY AND INNOVATION MANAGEMENT: A Practical Guide" is not just a book—it is a roadmap to success in the ever-evolving landscape of technology and innovation. Whether you are a student, an engineer, an entrepreneur, or a management professional, this comprehensive guide will empower you to make informed decisions, seize opportunities, and become a true champion of innovation. Get ready to embark on an exhilarating journey that will transform your perspective on technology and innovation management. Join Dr. Thiagarajan as he unlocks the secrets to creating a future driven by purpose, innovation, and strategic decision-making. Are you ready to shape the world of tomorrow? The power is in your hands.