Customer Experiences With Soul A New Era In Design

Author : Simon Robinson,Maria Moraes Robinson
Publisher : Lulu.com
Page : 250 pages
File Size : 52,9 Mb
Release : 2017-06-06
Category : Business & Economics
ISBN : 9780995715806

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Customer Experiences with Soul: A New Era in Design by Simon Robinson,Maria Moraes Robinson Pdf

This pioneering book explains how a whole organisation can come together to evolve an entirely new way of being in the world. It introduces the Holonomic Circle, a new tool which provides a holistic framework for designers, corporate executives, creative leaders and those starting a new business or initiative to explore the principles underlying the dynamics of soulful customer experiences. The insights from the authors will help you take a radically new approach to customer experience design; fully integrate purpose, goals and strategy with customer experience; implement human values across the whole organisation; and develop long-term and more meaningful relationships with your customers. Customer Experiences with Soul: A New Era in Design provides the guidance needed for developing, structuring and implementing customer experiences with soul, helping you to build and grow authentic businesses and organisations which honour what it is to be human in our world.

Author : Cindy Barnes,Helen Blake,Tamara Howard
Publisher : Kogan Page Publishers
Page : 233 pages
File Size : 48,7 Mb
Release : 2017-05-03
Category : Business & Economics
ISBN : 9780749479923

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Selling Your Value Proposition by Cindy Barnes,Helen Blake,Tamara Howard Pdf

A value proposition is created from the combination of a company's products and services, and the value gained by the customer. It is used to drive better business, and is essential to success for any business - without it, companies are at risk of losing customers and being drowned out in crowded marketplaces. Selling Your Value Proposition is a practical, user-friendly guide to establishing a streamlined customer-centric selling process to communicate and express value propositions, enabling companies to convey their value-creating stories to customers consistently. Featuring case studies and interviews with renowned business leaders and influencers, Selling Your Value Proposition demonstrates how value propositions adeptly position a business across a range of industries. The techniques and skills shared have all been honed through the authors' experience with more than 600 companies around the world, and clear, step-by-step guidelines will empower all readers to effectively focus their value propositions for competitive success.

Author : Prof. Shoeb Iqbal Khan
Publisher : Inkbound Publishers
Page : 213 pages
File Size : 49,6 Mb
Release : 2021-08-21
Category : Design
ISBN : 9788197081378

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Beyond Aesthetics: The Science and Soul of Product Design by Prof. Shoeb Iqbal Khan Pdf

Journey into the science and soul of product design, exploring how aesthetics and functionality merge to create impactful products. This book offers insights into design thinking, processes, and innovations that shape the products we use every day.

Author : Douglas Kinney
Publisher : Mira Digital Publishing
Page : 490 pages
File Size : 42,7 Mb
Release : 2014-06-06
Category : Science
ISBN : 9780991226344

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Frontiers of Knowledge: Scientific and Spiritual Sources for a New Era by Douglas Kinney Pdf

Frontiers of Knowledge is the story of unfolding developments that are revolutionizing our understanding of ourselves and our place in the universe. We are birthing a new era in which our ideas about the nature and source of reality are swiftly changing. Insights from quantum physics suggest that the basis of our physical world is actually mental—conscious thoughts. Other discoveries are causing us to redefine our concepts of mind and the elusive thing we call consciousness. All strongly hint that spirituality is the underlying source of everything. Frontier scientists and scientifically trained researchers are providing us with a rich and expanding base of knowledge through systematic investigations of startling phenomena that have been observed in quantum physics, cosmology, biology, psychology, disease and healing, death, near-death experiences, reincarnation experiences, and those occurring in spiritual hypnosis on the nature of the spiritual realm. New concepts of reality are especially needed to explain the incredibly finetuned characteristics and the mysterious nature of our physical universe. Ninety-five percent of the universe’s energy and mass are a mystery to scientists, and for the moment, we resort to naming them dark matter and dark energy. The last time a comparable knowledge revolution occurred was in the late sixteenth century when astronomers determined that the planets revolved around the sun, not the earth. Historians call it the Copernican Revolution because it led to modern Western science. From one perspective, the new era predicted in this book—a revolution in its own right—can be considered the completion of the quantum revolution by defining and explaining the role of consciousness in our universe. An underlying aspect of this new revolution is the sense that humanity is moving into a new era of rapidly expanding knowledge of the human spirit (our soul aspect) and non-physical realities. Until now, this emerging knowledge has not been organized into a coherent and comprehensive structure. Frontiers of Knowledge provides the first outline of this new structure of reality.

Author : Marcelo M. Soares,Elizabeth Rosenzweig,Aaron Marcus
Publisher : Springer Nature
Page : 517 pages
File Size : 45,6 Mb
Release : 2022-06-16
Category : Computers
ISBN : 9783031059001

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Design, User Experience, and Usability: Design for Emotion, Well-being and Health, Learning, and Culture by Marcelo M. Soares,Elizabeth Rosenzweig,Aaron Marcus Pdf

This book constitutes the refereed proceedings of the 11th International Conference on Design, User Experience, and Usability, DUXU 2022, held as part of the 23rd International Conference, HCI International 2022, which was held virtually in June/July 2022. The total of 1271 papers and 275 posters included in the HCII 2022 proceedings was carefully reviewed and selected from 5487 submissions. The DUXU 2022 proceedings comprise three volumes; they were organized in the following topical sections: Part I: Processes, Methods, and Tools for UX Design and Evaluation; User Requirements, Preferences, and UX Influential Factors; Usability, Acceptance, and User Experience Assessment. Part II: Emotion, Motivation, and Persuasion Design; Design for Well-being and Health.- Learning Experience Design; Globalization, Localization, and Culture Issues. Part III: Design Thinking and Philosophy; DUXU Case Studies; Design and User Experience in Emerging Technologies.

Author : Ray Holland,Busayawan Lam
Publisher : Bloomsbury Publishing
Page : 356 pages
File Size : 44,5 Mb
Release : 2014-11-20
Category : Business & Economics
ISBN : 9781137325952

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Managing Strategic Design by Ray Holland,Busayawan Lam Pdf

This core textbook emphasizes the power of design management to drive corporate strategic goals, showing how design strategies can be thoughtfully formulated and managed to improve the performance of organizations. Taking an engaging and accessible approach, this book will help design students and graduates to apply new concepts of design management in their works and to use design strategically to achieve organizational visions and targets. Throughout the book's tripartite structure – comprising an introduction to the topic, followed by sections on how strategic design can be used to support key businesses functions and how it can be used to push organisations forward – a strong link is made between design and marketing and the delivery of design-led branding. This textbook is essential for upper level undergraduate and postgraduate students studying design management on art and design degrees. It also caters for practitioners and specialist elective modules offered on business and management, and marketing and entrepreneurship courses in business schools.

Author : Tareq Z. Ahram,Christianne S. Falcão
Publisher : Springer Nature
Page : 1163 pages
File Size : 51,7 Mb
Release : 2021-07-07
Category : Technology & Engineering
ISBN : 9783030800918

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Advances in Usability, User Experience, Wearable and Assistive Technology by Tareq Z. Ahram,Christianne S. Falcão Pdf

This book addresses emerging issues in usability, interface design, human–computer interaction, user experience and assistive technology. It highlights research aimed at understanding human interactions with products, services and systems and focuses on finding effective approaches for improving the user experience. It also discusses key issues in designing and providing assistive devices and services for individuals with disabilities or impairment, offering them support with mobility, communication, positioning, environmental control and daily living. The book covers modeling as well as innovative design concepts, with a special emphasis on user-centered design, and design for specific populations, particularly the elderly. Further topics include virtual reality, digital environments, gaming, heuristic evaluation and forms of device interface feedback (e.g. visual and haptic). Based on the AHFE 2021 Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, held virtually on 25–29 July, 2021, from USA, this book provides academics and professionals with an extensive source of information and a timely guide to tools, applications and future challenges in these fields.

Author : G. Henry,E. A. Hornel
Publisher : Unknown
Page : 0 pages
File Size : 54,6 Mb
Release : 2010-06
Category : Electronic
ISBN : 0764955071

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Druids Jigsaw Puzzle, The (AA648) by G. Henry,E. A. Hornel Pdf

Author : David Holston
Publisher : HOW Books
Page : 304 pages
File Size : 44,6 Mb
Release : 2011-04-28
Category : Design
ISBN : 9781600617997

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The Strategic Designer by David Holston Pdf

The design profession has been asking itself some important questions lately. How do designers deal with the increasing complexity of design problems? What skills do designers need to be competitive in the future? How do designers become co-creators with clients and audiences? How do designers prove their value to business? Designers are looking for ways to stay competitive in the conceptual economy and address the increasing complexity of design problems. By adopting a process that considers collaboration, context and accountability, designers move from 'makers of things' to 'design strategists.' The Strategic Designer shows designers how to build strong client relationships, elevate their standing with clients, increase project success rates, boost efficiency and enhance their creativity.

Author : John Renesch
Publisher : Cosimo, Inc.
Page : 329 pages
File Size : 48,9 Mb
Release : 1994-01-01
Category : Business & Economics
ISBN : 9781616406165

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Leadership in a New Era by John Renesch Pdf

Leadership in a New Era is a collection of vision and wisdom for tomorrow?s business leaders, presented by a group of outstanding men and women in a joint collaboration. This rare combination of business executives, professional consultants, successful authors, and leadership scholars hascome together with a common theme: new times call for new leadership. Their collective voice calls for a fundamental transformation in the way we lead, the way we see leaders, the way we allow ourselves to be led, and how we think about leadership. Topics include: Difficult Issues and Challenging Times, The Leader?s New Responsibility, Leadership in an Era of Paradox, New Thinking for New Leaders, and Implementing New Leadership. Contributions by such successful authors on the subject of ?New Leadership? as Warren Bennis (Leaders and On Becoming a Leader), Margaret Wheatley (Leadership and the New Science), JamesAutry (Love & Profit and Work & Life), Max DePree (Leadership is an Art and Leadership Jazz), and AnnMorrison (The New Leaders and Breaking the Glass Ceiling) highlight this rich collection of essays, which is edited by John Renesch, business futurist and author of Getting to the Better Future. This book was created for the individual who recognizes that he or she could be doing more to improve or even transform their own role in their organizations, or their organization?s role in the world. Whether the reader is a middle manager, a CEO, a sales rep, or an accountant, he or she will find incredible value from the treasure chest of ideas shared by these authors.

Author : Bethan Alexander
Publisher : Taylor & Francis
Page : 414 pages
File Size : 46,7 Mb
Release : 2024-06-20
Category : Business & Economics
ISBN : 9781040044629

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Customer Experience in Fashion Retailing by Bethan Alexander Pdf

This text provides a holistic, integrated and in-depth perspective on the growing field of customer experience (CX), in a fashion context. Merging three core perspectives – academic, creative agency and retailer – the book takes a chronological approach to tracing the evolution of customer experience from the physical store, to omnichannel through channel convergence to consider the future of fashion retailing and customer experience. Beginning with the theoretical perspective, customer experience evolution in a fashion retail context is traced, considering the definition of customer experience, physical retail, the digitalisation of customer experience, omni-channel retail, in-store technologies and envisioning future retail CX. The retail creative agency perspective looks at how to locate and design customer experience journeys, designing harmonised CX across retail brand environments online and offline, responsible retailing and taking a human-centric approach to create visceral, wellbeing-based experiences. Finally, the retailer perspective explores real-life case studies of great customer experience from international brands, including Zara, Nike, Ecoalf, To Summer and Anya Hindmarch. Pedagogical features to aid understanding are built in throughout, including chapter objectives and reflective questions. Comprehensive and unique in its approach, Customer Experience in Fashion Retailing is recommended reading for students studying Fashion Retail Management, Customer Experience, Retail Design and Visual Merchandising, Fashion Psychology and Fashion Marketing.

Author : William Rosa, MS, RN, AGPCNP-BC, ACHPN, FCCM, Caritas Coach
Publisher : Springer Publishing Company
Page : 624 pages
File Size : 51,8 Mb
Release : 2017-06-26
Category : Medical
ISBN : 9780826190123

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A New Era in Global Health by William Rosa, MS, RN, AGPCNP-BC, ACHPN, FCCM, Caritas Coach Pdf

Explores the great potential for nursing involvement in promoting global health. This unique text elucidates the relationship between global nursing and global health, underscoring the significance of nurses’ contributions in furthering the Post-2015 Agenda of the United Nations regarding global health infrastructures, and examining myriad opportunities for nurses to promote the 17 Sustainable Development Goals (SDGs) and foster health and healthy environments worldwide. While past nursing literature has emphasized nursing’s potential involvement and influence in the global arena, this is the first book to identify, validate, and promote nurses’ proactive and multidimensional work in furthering current transnational goals for advancing health on a global scale. The book includes an introduction to global health, clarification of terms and roles, perspectives on education, research, and theory related to global nursing, a history of the partnership between the United Nations and the nursing profession, an in-depth exploration of the 17 SDGs and relevant nursing tasks, as well as several chapters on creating a vision for 2030 and beyond. It is based on recent and emerging developments in the transnational nursing community, and establishes, through the writings of esteemed global health and nursing scholars, a holistic dialogue about opportunities for nurses to expand their roles as change agents and leaders in the cross-cultural and global context. The personal reflections of contributors animate such topics as global health ethics, the role of caring in a sustainable world, creating a shared humanity, cultural humility, and many others. Key Features: Examines, for the first time, nursing’s role in each of the 17 SDGs Integrates international initiatives delineating nursing’s role in the future of global health Creates opportunities for nurses to redefine their contributions to global health Includes personal reflections to broaden perspectives and invite transnational approaches to professional development Distills short, practical, and evidence-based chapters describing global opportunities for nurses in practice, education, and research

Author : Marcelo Soares,Francisco Rebelo
Publisher : AHFE International (USA)
Page : 698 pages
File Size : 46,7 Mb
Release : 2022-07-19
Category : Electronic
ISBN : 9781495121067

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Advances in Ergonomics In Design, Usability & Special Populations: Part I by Marcelo Soares,Francisco Rebelo Pdf

Successful interaction with products, tools and technologies depends on usable designs and accommodating the needs of potential users without requiring costly training. In this context, this book is concerned with emerging ergonomics in design concepts, theories and applications of human factors knowledge focusing on the discovery, design and understanding of human interaction and usability issues with products and systems for their improvement. This book will be of special value to a large variety of professionals, researchers and students in the broad field of human modeling and performance who are interested in feedback of devices’ interfaces (visual and haptic), user-centered design, and design for special populations, particularly the elderly. We hope this book is informative, but even more - that it is thought provoking. We hope it inspires, leading the reader to contemplate other questions, applications, and potential solutions in creating good designs for all.

Author : John Cary
Publisher : Island Press
Page : 281 pages
File Size : 40,5 Mb
Release : 2017-10-03
Category : Architecture
ISBN : 9781610917933

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Design for Good by John Cary Pdf

The book reveals a new understanding of the ways that design shapes our lives and gives professionals and interested citizens the tools to seek out and demand designs that dignify.

Author : Brian Solis
Publisher : John Wiley & Sons
Page : 229 pages
File Size : 52,7 Mb
Release : 2013-03-06
Category : Business & Economics
ISBN : 9781118457191

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WTF?: What's the Future of Business? by Brian Solis Pdf

"In today’s rapidly changing digital environment, Darwinism is alive and well. What’s the Future of Business doesn't just explore trends and theories; it introduces a dynamic, actionable path to transformation." —Evan Greene, CMO, The Recording Academy, Producers of the GRAMMY Awards Rethink your business model to incorporate the power of "user" experiences What’s the Future of Business? will galvanize a new movement that aligns the tenets of user experience with the vision of innovative leadership to improve business performance, engagement, and relationships for a new generation of consumerism. It provides an overview of real-world experiences versus "user" experiences in relation to products, services, mobile, social media, and commerce, among others. This book explains why experience is everything and how the future of business will come down to shared experiences. Aligns the tenets of user experience with the concepts of innovative leadership to improve business performance and engagement and to motivate readers to rethink business models and customer and employee relationships Motivates readers to rethink business models, products and services, marketing, and customer and employee relationships with desired experiences in mind Brian Solis is globally recognized as one of the most prominent thought leaders and published authors in new media, and is the author of Engage! and The End of Business as Usual! Discover how user experience design affects your business, and how you can harness its power for meaningful revenue growth