Customer Service For Professionals In Health Care

Author : Wendy Leebov,Wendy Leebov Ed D
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 41,7 Mb
Release : 2012-10-29
Category : Medical personnel and patient
ISBN : 1479364053

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Customer Service for Professionals in Health Care by Wendy Leebov,Wendy Leebov Ed D Pdf

Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.

Author : Institute of Medicine,Board on Health Care Services,Committee on the Health Professions Education Summit
Publisher : National Academies Press
Page : 191 pages
File Size : 47,9 Mb
Release : 2003-07-01
Category : Medical
ISBN : 9780309133197

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Health Professions Education by Institute of Medicine,Board on Health Care Services,Committee on the Health Professions Education Summit Pdf

The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system.

Author : Kristin Baird
Publisher : John Wiley & Sons
Page : 176 pages
File Size : 55,6 Mb
Release : 2014-07-25
Category : Health & Fitness
ISBN : 9781119020318

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Customer Service in Health Care by Kristin Baird Pdf

Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service teamgoals Creating customer service standards unique to yourorganization Tips on training sessions Strategies for maintaining top-of-mind awareness of customerservice among employees Customer service techniques for physicians and nurses An overview of customer service as an essential component ofbusiness development and marketing

Author : Daniel Farb
Publisher : UniversityOfHealthCare
Page : 171 pages
File Size : 46,6 Mb
Release : 2005
Category : Medical
ISBN : 9781594912375

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Customer Care in Healthcare Guidebook by Daniel Farb Pdf

The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organization's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version. Contact hour credits are available.

Author : Ian Scott,Debbie Mazhindu
Publisher : SAGE
Page : 252 pages
File Size : 51,6 Mb
Release : 2005-02-09
Category : Medical
ISBN : 0761974768

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Statistics for Health Care Professionals by Ian Scott,Debbie Mazhindu Pdf

Focusing on quantative approaches to investigating problems, this title introduces the basics rules and principles of statistics, encouraging the reader to think critically about data analysis and research design, and how these factors can impact upon evidence-based practice.

Author : Sherry Makely,Shirley A. Badasch,Doreen S. Chesebro
Publisher : Prentice Hall
Page : 532 pages
File Size : 46,5 Mb
Release : 2013-01-14
Category : Medical
ISBN : 0132843234

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Becoming a Health Care Professional by Sherry Makely,Shirley A. Badasch,Doreen S. Chesebro Pdf

This text is designed for students who are interested in exploring, planning, and preparing for a career in helath care. The information provide applies to all health occupations and health care settings, including hospitals, outpatient clinics, physician offices, dental practices, nusrsing homes, rehabilitation facilites, and biotechnology research and development labs.

Author : Reba Haley Ph D
Publisher : Unknown
Page : 128 pages
File Size : 40,9 Mb
Release : 2015-06-15
Category : Electronic
ISBN : 0964659441

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Customer Service Training for Heathcare Professionals by Reba Haley Ph D Pdf

Customer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare field and with or, take care of patients in a hospital, clinic, medical center and long term care facility. The central theme of the book is to help allied health students, interns and employees improve customer service skills, professional workplace behaviors and patient satisfaction. The book is unique and includes; group activities, self-assessments and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help professionals create positive patient experiences and customer satisfaction. Healthcare professionals learn to effectively communicate, greet patients, schedule appointments and work in health care teams. Healthcare professional develop identification systems to avoid medical errors and HIPPA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction. Good customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Therefore, to remain competitive healthcare facilities are seeking employees with superior customer service skills.

Author : Patti Renee Rose
Publisher : Jones & Bartlett Publishers
Page : 257 pages
File Size : 41,6 Mb
Release : 2013
Category : Allied health personnel
ISBN : 9781449614515

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Cultural Competency for the Health Professional by Patti Renee Rose Pdf

Enables clinicians to provide culturally sensitive treatment.

Author : Great Britain: Law Commission
Publisher : The Stationery Office
Page : 274 pages
File Size : 55,5 Mb
Release : 2012-03
Category : Law
ISBN : 0118405225

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Regulation of health care professionals by Great Britain: Law Commission Pdf

In this consultation paper, the Law Commissions of England and Wales, Scotland and Northern Ireland are seeking views on the regulation of health care professionals in the UK and social workers in England. In their first joint consultation, the Commissions are asking how a new legal framework would: give the regulators increased flexibility in the use of their powers while ensuring public accountability; enable them to ensure proper standards of professional education, conduct and practice; and have at its heart a duty on the regulators to protect the public. It makes provisional proposals which seek to simplify and modernise the law and establish a streamlined, transparent and responsive system of regulation of health care professionals, and in England only, the regulation of social workers

Author : Insight Consulting International Group,Reba Haley Ph D
Publisher : Insight Consulting International
Page : 114 pages
File Size : 46,9 Mb
Release : 2018-12-10
Category : Electronic
ISBN : 0964659484

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Customer Service Training for Healthcare Professionals "spanish Edition " by Insight Consulting International Group,Reba Haley Ph D Pdf

Customer Service Training for Healthcare Professionals is Spanish for students, interns, and employees that are entering the healthcare workforce and work with patients in hospitals, clinics, medical centers, or long-term care facilities. In the United States, there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also a growing number of Hispanics primarily Spanish speaking health professionals. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help healthcare workers create positive patient experiences and customer satisfaction. Healthcare professionals will learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPAA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Excellent customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Healthcare is a business and to remain competitive healthcare providers and facilities are seeking employees that can provide great customer service, and boosts revenue and patient satisfaction.

Author : Gwen Marram Van Servellen
Publisher : Jones & Bartlett Learning
Page : 422 pages
File Size : 46,9 Mb
Release : 1997
Category : Allied health personnel and patient
ISBN : 0834207664

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Communication Skills for the Health Care Professional by Gwen Marram Van Servellen Pdf

This textbook provides the kind of comprehensive and in-depth preparation your students need to communicate optimally with patients, families, and fellow providers. Combining principles and practical applications, this text shows students how to apply communication techniques to patient care. It contains specific examples from many health care disciplines and is appropriate for all students in medicine, nursing, pharmacy, dentistry, and other allied health professions. Complete with chapter objectives, real-life examples and sample dialogue, and a glossary defining over 100 words and terms essential to the field of communication.

Author : ERIN. NELSON,Ubaka Ogbogu
Publisher : Unknown
Page : 128 pages
File Size : 42,6 Mb
Release : 2018-10
Category : Electronic
ISBN : 0433490497

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Law for Healthcare Providers by ERIN. NELSON,Ubaka Ogbogu Pdf

Author : James B. Couch
Publisher : Jones & Bartlett Learning
Page : 372 pages
File Size : 43,6 Mb
Release : 1998
Category : Disease management
ISBN : 0834211661

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The Health Care Professional's Guide to Disease Management by James B. Couch Pdf

Disease Management

Author : Myron D. Fottler,Robert Clayton Ford,Cherrill P. Heaton
Publisher : Ache Management Series
Page : 0 pages
File Size : 55,8 Mb
Release : 2010
Category : Clinical competence
ISBN : 1567933270

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Achieving Service Excellence by Myron D. Fottler,Robert Clayton Ford,Cherrill P. Heaton Pdf

Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today's competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. Each chapter explores a service principle and provides numerous real-world examples and current research findings. Among the many topics discussed are creating a patient-centered environment; building a culture in which customers are treated like guests; training, motivating, and empowering staff; measuring service quality; managing service waits; and recovering from a service failure. This second edition has been completely updated. Concepts have been expanded to include information on: Significance of aligning strategy, staffing, and systems Evidence-based service management and design principles Customer relationship management Internet-based opportunities for various purposes, including communication, information, marketing, recruitment, feedback, and training Retail clinics, concierge medicine, telemedicine, and other new customer-driven innovations Instructor Resources: Discussion questions and case studies with talking points. To see a sample, click the link in the right-hand navigation bar.

Author : Ronda Hughes
Publisher : Department of Health and Human Services
Page : 592 pages
File Size : 46,7 Mb
Release : 2008
Category : Medical
ISBN : IOWA:31858055672798

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Patient Safety and Quality by Ronda Hughes Pdf

"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/