Customer Service Games For Training

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The Big Book of Customer Service Training Games

Peggy Carlaw,Vasudha K. Deming
The Big Book of Customer Service Training Games Book PDF

Author : Peggy Carlaw,Vasudha K. Deming
Publisher : McGraw Hill Professional
Page : 226 pages
File Size : 46,8 Mb
Release : 1998-09-22
Category : Business & Economics
ISBN : 9780071501828

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The Big Book of Customer Service Training Games by Peggy Carlaw,Vasudha K. Deming Pdf

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Customer Service Games for Training

Agatha C Hughes,Thomas P Hughes
Customer Service Games for Training Book PDF

Author : Agatha C Hughes,Thomas P Hughes
Publisher : Routledge
Page : 178 pages
File Size : 47,5 Mb
Release : 2018-10-24
Category : Science
ISBN : 9781351723855

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Customer Service Games for Training by Agatha C Hughes,Thomas P Hughes Pdf

This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.

Customer Service Games for Training

Agatha C Hughes,Thomas P Hughes
Customer Service Games for Training Book PDF

Author : Agatha C Hughes,Thomas P Hughes
Publisher : Routledge
Page : 186 pages
File Size : 44,6 Mb
Release : 2018-10-24
Category : Business & Economics
ISBN : 9781351723848

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Customer Service Games for Training by Agatha C Hughes,Thomas P Hughes Pdf

This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.

Customer Service Training 101

Renee Evenson
Customer Service Training 101 Book PDF

Author : Renee Evenson
Publisher : AMACOM
Page : 240 pages
File Size : 48,5 Mb
Release : 2010-10-06
Category : Business & Economics
ISBN : 9780814416426

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Customer Service Training 101 by Renee Evenson Pdf

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

Customer Service Training

Maxine Kamin
Customer Service Training Book PDF

Author : Maxine Kamin
Publisher : Routledge
Page : 226 pages
File Size : 52,6 Mb
Release : 2006
Category : Business & Economics
ISBN : 9780750663632

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Customer Service Training by Maxine Kamin Pdf

A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.

50 Activities for Achieving Excellent Customer Service

Darryl S. Doane,Rose D. Sloat
50 Activities for Achieving Excellent Customer Service Book PDF

Author : Darryl S. Doane,Rose D. Sloat
Publisher : Human Resource Development
Page : 274 pages
File Size : 49,9 Mb
Release : 2003
Category : Customer services
ISBN : 0874257379

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50 Activities for Achieving Excellent Customer Service by Darryl S. Doane,Rose D. Sloat Pdf

Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

101 Games for Trainers

Robert W. Pike,Bob Pike,Christopher Busse
101 Games for Trainers Book PDF

Author : Robert W. Pike,Bob Pike,Christopher Busse
Publisher : Human Resource Development
Page : 120 pages
File Size : 46,7 Mb
Release : 1995
Category : Business & Economics
ISBN : 9780943210384

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101 Games for Trainers by Robert W. Pike,Bob Pike,Christopher Busse Pdf

Annotation 101 of the best games from master trainier Bob Pike and the Creative Training Techniques newsletter. These classroom-tested games, activities, and exercises add spark and energy to your training sessions - and help your participant2s learn without even knowing it. Games and Activities cover topics such as: Openers and icebreakers Communication exercises Team-building activities Review and topic reinforcers ... and more!

Big Book of Low-Cost Training Games: Quick, Effective Activities that Explore Communication, Goal Setting, Character Development, Teambuilding, and

Mary Scannell,Jim Cain
Big Book of Low Cost Training Games Quick Effective Activities that Explore Communication Goal Setting Character Development Teambuilding and Book PDF

Author : Mary Scannell,Jim Cain
Publisher : McGraw Hill Professional
Page : 256 pages
File Size : 42,8 Mb
Release : 2012-06-01
Category : Business & Economics
ISBN : 9780071781077

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Big Book of Low-Cost Training Games: Quick, Effective Activities that Explore Communication, Goal Setting, Character Development, Teambuilding, and by Mary Scannell,Jim Cain Pdf

Make training a game that everyone can win! Featuring activities and exercises designed for groups of any size, The Big Book of Low-Cost Training Games proves that training can still deliver outstanding results, even when you’re watching the bottom line. Whether you’re a trainer or facilitator, a group leader or manager, you’ll find the games in this book are excellent tools for building trust, exploring character, fostering collaboration, and demonstrating more effective communication techniques. Better still, with minimal props like index cards and markers, these activities are not just cost-effective but are also simple to set up and can be done virtually anywhere. From painless icebreakers to group challenges to meaningful community-building projects, The Big Book of Low-Cost Training Games is your winning game plan for maximizing group engagement and getting the most ROI from your training budget.

Customer Service Management Training 101

Renee Evenson
Customer Service Management Training 101 Book PDF

Author : Renee Evenson
Publisher : AMACOM
Page : 226 pages
File Size : 44,6 Mb
Release : 2011-09-14
Category : Business & Economics
ISBN : 9780814417164

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Customer Service Management Training 101 by Renee Evenson Pdf

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.

101 More Games for Trainers

Robert W. Pike,Bob Pike,Christopher Busse
101 More Games for Trainers Book PDF

Author : Robert W. Pike,Bob Pike,Christopher Busse
Publisher : Human Resource Development
Page : 118 pages
File Size : 50,5 Mb
Release : 1995
Category : Business & Economics
ISBN : 9780943210445

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101 More Games for Trainers by Robert W. Pike,Bob Pike,Christopher Busse Pdf

101 more and better games from Bob Pike. This volume includes 26 openers, 32 energizers, 15 games that improve communication, 25 team building games, and games that address resistance to change, trainer training, diversity, conflict customer service and much more.

Big Book of Virtual Teambuilding Games: Quick, Effective Activities to Build Communication, Trust and Collaboration from Anywhere!

Mary Scannell,Michael Abrams,Mike Mulvihill
Big Book of Virtual Teambuilding Games Quick Effective Activities to Build Communication Trust and Collaboration from Anywhere Book PDF

Author : Mary Scannell,Michael Abrams,Mike Mulvihill
Publisher : McGraw Hill Professional
Page : 256 pages
File Size : 40,8 Mb
Release : 2011-12-16
Category : Business & Economics
ISBN : 9780071775120

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Big Book of Virtual Teambuilding Games: Quick, Effective Activities to Build Communication, Trust and Collaboration from Anywhere! by Mary Scannell,Michael Abrams,Mike Mulvihill Pdf

Get remote team members to interact as if they’re in the same room! Whether you’re videoconferencing with team members across the world or e-mailing a colleague sitting ten feet away, the truth is evident: technology has permanently altered the way we communicate. The virtual workplace can facilitate quicker decision making and reduced overhead. But the lack of face-to-face interaction can also impede trust, innovation, and creativity among team members. The Big Book of Virtual Team-Building Games is packed with games and activities for developing productive virtual teams across all digital platforms, including e-mail, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype. The Big Book of Virtual Team-Building Games helps you: Build a greater sense of community and reduce conflict Increase levels of engagement Get the most out of more-introverted team members Boost team members’ productivity Make sure that the only thing separating your people is distance. The Big Book of Virtual Team-Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance the team’s connections.

Lifeguard Training Activities and Games

Susan J. Grosse
Lifeguard Training Activities and Games Book PDF

Author : Susan J. Grosse
Publisher : Human Kinetics
Page : 285 pages
File Size : 50,6 Mb
Release : 2009-07-09
Category : Sports & Recreation
ISBN : 9781492583974

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Lifeguard Training Activities and Games by Susan J. Grosse Pdf

Lifeguard Training Activities and Games is a complete resource for aquatics managers or lifeguard supervisors responsible for conducting site-specific on-the-job training for lifeguards. The compilation of games, skill drills, activities, and guidance enhances training and conditioning of lifeguards and creates a high-performing staff. Throughout the book, the focus is on keeping activities fun and engaging to promote participation and ensure your lifeguards acquire the skills they need in order to take action in an emergency. The book contains more than 70 proven training activities divided into chapters by type of lifeguard skill. Each activity is short enough to be part of an in-service or class warm-up session. Most have variations, allowing for continued challenges of participants' performances through increasing levels of difficulty. The drills, games, and activities improve lifeguards' -general aquatic skills and physical fitness; -surveillance, emergency response, and rescue skills; and -teamwork and problem-solving skills. With this knowledge and training, you will be able to develop and maintain a high-performing lifeguard staff. Certification as a lifeguard is the first step in the overall training process. The real training begins on the job, and the responsibility for that training is left to the aquatics manager or lifeguard supervisor. Lifeguard Training Activities and Games makes that training fun, engaging, meaningful, and practical.

Customer Service Training 101

Renee Evenson
Customer Service Training 101 Book PDF

Author : Renee Evenson
Publisher : AMACOM
Page : 246 pages
File Size : 48,6 Mb
Release : 2017-12-14
Category : Business & Economics
ISBN : 9780814438923

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Customer Service Training 101 by Renee Evenson Pdf

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in: Creating positive first impressions Speaking and writing effectively Listening attentively Identifying needs Making customers feel valued Confidently handling customer complaints Your business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.

Customer Service Intelligence

Merilynn Van Der Wagen
Customer Service Intelligence Book PDF

Author : Merilynn Van Der Wagen
Publisher : Routledge
Page : 209 pages
File Size : 46,7 Mb
Release : 2007-11-02
Category : Business & Economics
ISBN : 9781136412356

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Customer Service Intelligence by Merilynn Van Der Wagen Pdf

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer’s toolkit. Concepts such as: • emotional intelligence • behaviour modification • role modelling • dimensions of procedure and conviviality • expectancy theory • socio-cultural concepts of (service) community • customer service as dynamic 'object' in activity theory • Zen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies.

102 Extra Training Games

Gary Kroehnert
102 Extra Training Games Book PDF

Author : Gary Kroehnert
Publisher : McGraw-Hill Australia
Page : 212 pages
File Size : 45,5 Mb
Release : 2000
Category : Business & Economics
ISBN : 0074708023

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102 Extra Training Games by Gary Kroehnert Pdf

The games in this training resource text are designed to enhance simulations, role-plays and exercises for both individuals and teams. The games focus on developing skills in communication, teamwork, and perception.