Customer Service Representatives

Author : S. Marie Surles
Publisher : HEA-Employment.com
Page : 100 pages
File Size : 48,7 Mb
Release : 2014-12-22
Category : Business & Economics
ISBN : 9781505686647

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Work-at-Home Company Listing for Customer Service Representatives by S. Marie Surles Pdf

A reference and sourcebook of work-at-home company listings for customer service representatives. This ebook has compiled a listing of telecommuting companies that previously and currently hire customer service representatives, technical support specialists, call center agents and other customer support professionals to work from home. All contact details are provided and verified as of the book's publication. HEA-Employment.com is a work-at-home job listing service. Our website offers job seekers access to thousands of available work-at-home job opportunities. Over the years we compiled a listing of thousands of legitimate telecommuting companies that hire telecommuters and virtual assistants. The companies listed in this ebook are currently hiring or have hired people to work from home in the past. The companies are accept resumes for current and future job openings. HEA-Employment.com has the most comprehensive work at home job database on the Internet today with access to 1000's of work at home jobs and home based business opportunities from over 1,000 job boards all on one site. From part-time and temporary to full-time and permanent, every type of job is included. You can select when you want to work, how much you want to work and how much you want to be paid.

Author : National Learning Corporation
Publisher : Passbooks
Page : 0 pages
File Size : 53,9 Mb
Release : 2011
Category : Civil service
ISBN : 0837336058

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This is Your Passbook For... Customer Service Representative by National Learning Corporation Pdf

The Customer Service/Information Representative Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: understanding and interpreting written information; interacting with the public; customer-service situations and practices; inductive reasoning; and other related areas.

Author : Maxine Kamin
Publisher : Routledge
Page : 226 pages
File Size : 54,8 Mb
Release : 2006
Category : Business & Economics
ISBN : 9780750663632

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Customer Service Training by Maxine Kamin Pdf

A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.

Author : Anonim
Publisher : Unknown
Page : 270 pages
File Size : 48,5 Mb
Release : 1986
Category : Telephone selling
ISBN : PSU:000017227599

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Inside Selling/telemarketing for Customer Service Representatives by Anonim Pdf

Author : Timothy F. Bednarz
Publisher : Unknown
Page : 46 pages
File Size : 50,5 Mb
Release : 2011-05-16
Category : Electronic
ISBN : 1882181565

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Customer Service Representative's Roles and Responsibilities by Timothy F. Bednarz Pdf

Customer Service Representative's Roles and Responsibilities clearly and succinctly illustrates what you need to know to competently handle your job, as well as the value of delivering quality customer service.You will learn your role in delivering quality customer service and what is expected of you, and the life-long value of a customer and the financial impact of good customer service on your business.You will also discover the consequences of poor customer service, and your personal impact on the customer that determines whether or not they will remain with your company.You will be instructed in proven strategies and techniques to develop competent and effective customer service skills, as well as in techniques that will show you how to develop a personal service attitude. You will also learn how to handle the negative aspects of your job, as well as why the free flow of information is important in customer service.As part of the Pinpoint Skill Development Training Series, each chapter focuses on a single essential concept and shows you how to apply it. To improve your performance, each chapter includes a "Points to Ponder" section, and an "Action Plan" to assist you to easily transfer what you learned to your job. This book is ideal as an informal training tool for coaching or personal development. It can also be used as a handbook and guide for group training discussions. Each book in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990.

Author : Lorraine L. Ukens
Publisher : John Wiley & Sons
Page : 397 pages
File Size : 44,7 Mb
Release : 2007-07-13
Category : Business & Economics
ISBN : 9780787994822

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101 Ways to Improve Customer Service by Lorraine L. Ukens Pdf

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

Author : Pattie Odgers
Publisher : South Western Educational Publishing
Page : 244 pages
File Size : 53,5 Mb
Release : 2004
Category : Business & Economics
ISBN : 0538726687

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The World of Customer Service by Pattie Odgers Pdf

With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Author : United States. National Labor Relations Board
Publisher : Unknown
Page : 1342 pages
File Size : 51,5 Mb
Release : 2004
Category : Labor laws and legislation
ISBN : UOM:39015063383072

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Decisions and Orders of the National Labor Relations Board by United States. National Labor Relations Board Pdf

Author : Anonim
Publisher : Unknown
Page : 908 pages
File Size : 41,8 Mb
Release : 2008
Category : REFERENCE
ISBN : MINN:30000009200977

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Occupational Outlook Handbook by Anonim Pdf

Author : Allan Taylor,James Robert Parish
Publisher : Infobase Publishing
Page : 385 pages
File Size : 48,5 Mb
Release : 2008
Category : Business & Economics
ISBN : 9781438110691

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Career Opportunities in the Energy Industry by Allan Taylor,James Robert Parish Pdf

Presents one hundred and thirty job descriptions for careers within the energy industry, and includes positions dealing with coal, electric, nuclear energy, renewable energy, engineering, machine operation, science, and others.

Author : Robert E. Hinson,Ogechi Adeola,Kojo Oppong Nkrumah,Charles Agyinasare,Kwame Adom,Abednego Feehi Okoe Amartey
Publisher : IAP
Page : 253 pages
File Size : 50,5 Mb
Release : 2019-08-01
Category : Business & Economics
ISBN : 9781641136877

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Customer Service Essentials by Robert E. Hinson,Ogechi Adeola,Kojo Oppong Nkrumah,Charles Agyinasare,Kwame Adom,Abednego Feehi Okoe Amartey Pdf

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Praise for Customer Service Essentials: Lessons for Africa and Beyond "This book captures service excellence by detailing out in a most explicit manner essential services dynamics of Responsiveness, Accessibility, Tangibles, Empathy and Reliability. I highly recommend it!" Esi Elliot Assistant Professor, Marketing Suffolk University, Boston, MA "I am very impressed with this book and excited to see the topics being discussed in the Chapters are geared toward quality customer service in Africa. All the chapters are superbly written, relevant to the African context and above all, the authors cover incredibly interesting topics and support them with pertinent cases. Bringing together such fine minds in the field, this book is useful and a must for anyone serious about customer service, service branding and the need to respect the customer." Charles Blankson Professor of Marketing College of Business University of North Texas "Hinson and colleagues have skillfully put together a useful collection of new perspectives on modern customer service essentials with an African and global perspective. This is a highly recommended text for students and practitioners." Ellis L.C. Osabutey Reader Roehampton University Business School United Kingdom

Author : Sarah Cook
Publisher : Kogan Page Publishers
Page : 288 pages
File Size : 47,7 Mb
Release : 2008
Category : Business & Economics
ISBN : 9780749450663

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Customer Care Excellence by Sarah Cook Pdf

Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.

Author : Anonim
Publisher : DIANE Publishing
Page : 43 pages
File Size : 45,7 Mb
Release : 2024-05-23
Category : Electronic
ISBN : 9781428944343

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Defense logistics improving customer feedback program could enhance DLA's delivery of services. by Anonim Pdf

Author : John Tschohl
Publisher : Best Sellers Publishing
Page : 388 pages
File Size : 44,7 Mb
Release : 1996
Category : Business & Economics
ISBN : 0963626841

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Achieving Excellence Through Customer Service by John Tschohl Pdf

Promotes the theory that superior customer service leads to a superior business organisation

Author : United States Court of International Trade,Census Bureau,Commerce Department,Judiciary
Publisher : Government Printing Office
Page : 1638 pages
File Size : 44,8 Mb
Release : 2015-06-03
Category : Law
ISBN : 0160922526

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United States Court of International Trade Reports by United States Court of International Trade,Census Bureau,Commerce Department,Judiciary Pdf

This historical legal reference includes the international trade cases reported with opinions of the Court from January through December 2010. Small businesses, mid-size to large corporation international trade and compliance office personnel that engage in international trade with their products and services may be interested in this volume as well as their attorneys. Students enrolled in Economics of International Trade and Finance courses as well as law courses for Internatioal Trade Law may also be interested in this volume for research papers. Other print volumes in the U.S. Court of International Trade Reports can be found here: https: //bookstore.gpo.gov/catalog/laws-regulations/court-cases-documents-us-court-international-trade/us-court-international-t Basic Guide to Exporting: Official U.S. Government Resource for Small and Medium Sized Businesses, 11th edition can be found here: https: //bookstore.gpo.gov/products/sku/003-009-00741-1