101 Ways To Improve Customer Service

Author : Lorraine L. Ukens
Publisher : John Wiley & Sons
Page : 397 pages
File Size : 52,7 Mb
Release : 2007-07-13
Category : Business & Economics
ISBN : 9780787994822

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101 Ways to Improve Customer Service by Lorraine L. Ukens Pdf

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

Author : Lorraine L. Ukens
Publisher : Unknown
Page : 366 pages
File Size : 42,5 Mb
Release : 2007
Category : Customer services
ISBN : 099900851X

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101 Ways to Improve Customer Service by Lorraine L. Ukens Pdf

Provides a variety of tyraining and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

Author : Timothy R. V. Foster
Publisher : Unknown
Page : 160 pages
File Size : 53,5 Mb
Release : 1997-01-01
Category : Consumer satisfaction
ISBN : 0749423013

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101 Ways to Boost Customer Satisfaction by Timothy R. V. Foster Pdf

Author : Andrew Griffiths
Publisher : Allen & Unwin
Page : 252 pages
File Size : 53,8 Mb
Release : 2006
Category : Business & Economics
ISBN : 9781741760576

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101 Ways to Really Satisfy Your Customers by Andrew Griffiths Pdf

Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business.

Author : Peter Garber
Publisher : Human Resource Development
Page : 167 pages
File Size : 49,6 Mb
Release : 2007
Category : Electronic
ISBN : 9781599960630

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101 Ways to Build Customer Relationships by Peter Garber Pdf

Building better customer relationships is not just something that would be nice to do, it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers, starting with the next contact you make.

Author : Andrew Griffiths
Publisher : ReadHowYouWant.com
Page : 342 pages
File Size : 49,7 Mb
Release : 2009-11
Category : Business & Economics
ISBN : 9781458745071

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101 Ways to Sell More of Anything to Anyone by Andrew Griffiths Pdf

Remember when you could go into a shop and the assistant actually knew about the products they were selling? How many times have you been frustrated beyond belief because you have had to chase the sales person who is supposed to be helping you? When was the last time you were impressed with the level of service you received? Customers want and demand better service and that means better sales skills. 101 Ways to Sell More of Anything to Anyone will help anyone improve their sales skills. But rather than gimmicky ideas, slick sales spiels or fast-talking techniques to fleece customers, this book goes back to the solid values of selling, which are now more important than ever. Andrew explains the ten biggest and most common sales mistakes These 121 tips will help anyone learn how to sell more of anything to anyone - and do it in a positive and responsible way. Andrew Griffiths has developed a powerful reputation as Australia's leading small business expert. His 101 Ways business-building series is now sold in over 50 countries, and his no-nonsense style and down-to-earth advice appeals to business owners in all industries all over the world.

Author : Renee Evenson
Publisher : Amacom
Page : 0 pages
File Size : 54,6 Mb
Release : 2007
Category : Business & Economics
ISBN : 0814474543

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Award-winning Customer Service by Renee Evenson Pdf

"Award-Winning Customer Service" offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is filled with practical advice on planning and goal-setting, effective communication, leadership, and other topics.

Author : Phil Dye
Publisher : Phil Dye
Page : 144 pages
File Size : 52,8 Mb
Release : 2004
Category : Business report writing
ISBN : 9781740183000

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101 Ways to Improve Your Business Writing by Phil Dye Pdf

Author : David W. Woodruff
Publisher : Ed4Nurses, Inc.
Page : 226 pages
File Size : 41,5 Mb
Release : 2007
Category : Medical
ISBN : 0979021812

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101 Tips to Improve Your Nursing Care by David W. Woodruff Pdf

We have come to expect that a pill alone is necessary and sufficient to handle complex psychiatric problems. Over reliance on the medical model can diminish the human part and responsibility for recovery.

Author : Andrew Griffiths
Publisher : ReadHowYouWant.com
Page : 318 pages
File Size : 50,6 Mb
Release : 2010-05
Category : Business & Economics
ISBN : 9781458756572

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101 Secrets to Building a Winning Business by Andrew Griffiths Pdf

Are you serious about building a winning business? Then read this book. Why do some businesses struggle or even go under, while others go through the roof? The answer is It's not what you're selling, it's how you're running the show. Whatever your business interest or level, 101 Secrets to Building A Winning Business is packed with tips on how t...

Author : Alan E. Smith
Publisher : Loving Healing Press
Page : 107 pages
File Size : 44,5 Mb
Release : 2017-05-01
Category : Medical
ISBN : 9781615993338

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101 Ways to Improve Your Health with Body Work by Alan E. Smith Pdf

Author : Jo Condrill,Bennie Bough
Publisher : GoalMinds, Inc.
Page : 132 pages
File Size : 40,9 Mb
Release : 1999
Category : Language Arts & Disciplines
ISBN : 0966141490

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101 Ways to Improve Your Communication Skills Instantly by Jo Condrill,Bennie Bough Pdf

Have you ever embarrassed yourself by making a grammatical error in an important interview or conversation? Crisp how-to tips and techniques are presented bullet style for beginners and pros alike. Discover your strong points and areas that need attention. Learn what works and what's holding you back. Works in the boardroom as well as the bedroom for improved results.

Author : Susan Sweeney
Publisher : Maximum Press
Page : 431 pages
File Size : 51,6 Mb
Release : 2006
Category : Business & Economics
ISBN : 9781931644464

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101 Ways to Promote Your Web Site by Susan Sweeney Pdf

Increasing the chances of a website's success by boosting its ability to entice surfers to stop at the site, absorb what it offers, and return at a later date, this guide provides templates, checklists, and forms--as well as proven techniques such as using e-mail, links, and online advertising--to increase the number of initial users and repeat visitors to a website. Invaluable to entrepreneurs, small business owners, corporate marketing managers, and consultants seeking guidance to make their website successful, this resource is an important tool for those trying to maximize their Web promotion potential.

Author : Susan Sweeney
Publisher : Maximum Press
Page : 391 pages
File Size : 47,8 Mb
Release : 2008
Category : Electronic books
ISBN : 9781931644631

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101 Ways to Promote Your Real Estate Web Site by Susan Sweeney Pdf

An increasing number of real estate buyers and sellers are making the Web their first destination, so getting more of them to stop at an agency’s or individual agent’s site can mean thousands of dollars in commissions. The proven e-mail, linking, and online advertising techniques provided will increase initial visitor traffic to any real estate website and keep buyers and sellers returning again and again. In addition, real estate agents and office managers can use the templates, checklists, and forms included to make their website an important and effective selling tool.

Author : Dick Schaaf,Ron Zemke
Publisher : HRD Press
Page : 132 pages
File Size : 43,7 Mb
Release : 1991
Category : Business & Economics
ISBN : 0943210070

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Taking Care of Business by Dick Schaaf,Ron Zemke Pdf