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Author : Beverly Kaye,Sharon Jordan-Evans
Publisher : ReadHowYouWant.com
Page : 466 pages
File Size : 42,8 Mb
Release : 2008
Category : Employee retention
ISBN : 9781427085658
Author : Beverly Kaye,Sharon Jordan-Evans
Publisher : Berrett-Koehler Publishers
Page : 250 pages
File Size : 46,6 Mb
Release : 2021-03-02
Category : Political Science
ISBN : 9781523089376
This sixth edition of the number one bestselling employee retention book in the world (over 800,000 copies sold) puts a new emphasis on diversity and inclusion but keeps the same appealing format: twenty-six simple strategies from A to Z. Despite booms and busts, technology advances, talent wars, layoffs, and even a global pandemic, people want what they've always wanted. Employees want—and now expect—meaningful work, supportive bosses, regular recognition, and a chance to learn and grow. And managers want their amazing people to stay—for at least a little while longer. For two decades, this Wall Street Journal bestseller—over 800,000 sold—has offered twenty-six simple strategies, from A to Z, that managers can use to address their employees' real concerns and keep them engaged. The authors have gone over every word of the previous edition, revising, updating, and streamlining. This edition includes a timely focus on diversity and inclusion in every chapter. For example, chapter 6 focuses on family. Different cultures view family responsibilities differently, so the authors address how to take that into consideration when a treasured employee asks for extended leave to care for a grandparent. And a new section called “Conversations That Count” offers discussion questions for sparking deeper conversation around the topics in the book. This new edition will ensure that Love 'Em or Lose 'Em will continue to help managers all over the world create a supportive workplace cultureso they can fight burnout and keep the people they can least afford to lose.
Author : Vinay Kumar
Publisher : iUniverse
Page : 144 pages
File Size : 46,7 Mb
Release : 2011-09-28
Category : Business & Economics
ISBN : 9781462056590
o Do you love your customers? o Do they know it? o Do they love you? One of the biggest reasons businesses lose customers is indifference. Simply put, if you don’t love your customers, somebody else will, earning their business. Without customers, you have no business. When your customers feel loved, they buy more, buy more often, are more loyal, are willing to pay more, and they refer you to others. And you also end up lowering your costs associated with business development. Based on my years of business experience that includes B2B and retail sales, marketing and customer service, I wrote this book to share with you 57 ways you can love your customers, in ways that are truly meaningful and memorable. Applying these will help you strengthen your business relationships and your business, make business more enjoyable, and make you much more money.
Author : Beverly Kaye,Julie Winkle Giulioni
Publisher : Berrett-Koehler Publishers
Page : 143 pages
File Size : 51,8 Mb
Release : 2012
Category : Business & Economics
ISBN : 9781609946326
Kaye and Giulioni identify three broad types of conversations that have the power to motivate employees more deeply than any well-intentioned development event or process to help with career development.
Author : Beverly Kaye,Sharon Jordan-Evans
Publisher : Berrett-Koehler Publishers
Page : 175 pages
File Size : 55,7 Mb
Release : 2003-11-01
Category : Business & Economics
ISBN : 9781609943646
Whether for fear of an uncertain economy or reluctance to deal with the inevitable stresses of looking for work, many people feel unwilling or unable to change jobs. So they simply "quit on the job." They disengage, produce less, and bide their time in quiet dissatisfaction, making themselves, and often their coworkers, family, and friends miserable. But there is an alternative. Love It, Don't Leave It provides readers with 26 ways to make their current work environment more satisfying. Presented in an appealing, accessible A-to-Z format, Love It, Don't Leave It includes strategies for improving communication, stimulating career growth, balancing work with family, and much more. Designed for workers at any age and at any stage, Love It, Don't Leave It helps people assume responsibility for the way their work lives work. Readers who try just a few of the strategies in this book may find that the job they want is the job they already have.
Author : Beverly Kaye,Lindy Williams,Lynn Cowart
Publisher : Berrett-Koehler Publishers
Page : 153 pages
File Size : 55,5 Mb
Release : 2017-09-12
Category : Business & Economics
ISBN : 9781523083497
For anyone who has an interest in influencing career growth--their own or that of someone else, this book encourages readers to be open to ever-shifting patterns of opportunities and possibilities so they can create a unique, personalized path to a truly rewarding career.
Author : Beverly Kaye,Sharon Jordan-Evans
Publisher : Berrett-Koehler Publishers
Page : 120 pages
File Size : 54,6 Mb
Release : 2015-05-18
Category : Business & Economics
ISBN : 9781626563490
Stay interviews prevent exit interviews! You can't afford to lose them. They're your stars and your solid citizens. You wonder if they're happy in your organization—and what might keep them there. To find out, you could: A. Conduct a survey—then try to guess who said what. B. Take note of their latest tattoos. Is your company logo among them? C. Ask, “What will keep you here?” The correct answer is C. It's the opening line of a great stay interview, and it could make the difference between keeping and losing your best people. Worried that your talented people will want things you can't deliver, like more money or a big promotion? Beverly Kaye and Sharon Jordan-Evans have a simple four-step process for dealing with that. Not sure how to get started? They provide dozens of suggested questions and icebreakers. Think you don't have time? They offer all kinds of creative time-saving options for where, when, and how you can do stay interviews.
Author : Stacey Hall,Jan Brogniez
Publisher : Berrett-Koehler Publishers
Page : 234 pages
File Size : 46,9 Mb
Release : 2001-10-15
Category : Business & Economics
ISBN : 9781609940379
“A step-by-step approach to increasing your happiness, as well as your profitability and success in business . . . A very provocative concept.” —Gerry Myers, author of Targeting the New Professional Woman Most businesses spend far too much of their time and energy struggling to get new customers or hang on to existing ones—even customers who are ultimately more trouble than they’re worth. Attracting Perfect Customers invites readers to move beyond the notions that “business is war” and winning market share means “beating” the other guy. The authors outline a simple strategic process for making businesses so highly attractive that perfect customers and clients are naturally drawn right to them. Sound too good to be true? Hall and Brogniez have successfully shown clients how to do it for years, and now they share their secrets. They prove that war-like marketing techniques seem antiquated and labor-intensive when compared to the Strategic Attraction Planning process, which requires just five minutes each day and enables any business to easily attract customers that are a perfect fit for their organization—the kind of customers it is a pleasure to serve. The authors reveal the six success standards of strategic synchronicity and share simple, fun, and easy-to-follow exercises that can be applied to any organization. They walk you through the process of creating your own personalized Strategic Attraction Plan and provide 21 supportive tips for making any company more attractive to its perfect customers. Attracting Perfect Customers will take you to a place where there is an abundance of perfect customers and clients with whom you can build strong, satisfying, profitable, and lasting relationships.
Author : Ken Blanchard,Patricia Zigarmi,Drea Zigarmi
Publisher : Harper Collins
Page : 160 pages
File Size : 43,5 Mb
Release : 2013-10-15
Category : Business & Economics
ISBN : 9780062309457
This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager® teaches leaders the world renowned method of developing self-reliance in those they manage: Situational Leadership® II. From Leadership and the One Minute Manager® you’ll learn why tailoring management styles to individual employees is so important; why knowing when to delegate, support, or direct is critical; and how to identify the leadership style suited to a particular person. By consistently using Situational Leadership® II’s proven model and powerful techniques, leaders can develop and retain competent, committed employees. This remarkable, easy-to-follow book is a priceless guide to personalized leadership that elicits the best performance from your staff—and the best bottom line for any business.
Author : Steve Allen
Publisher : Prometheus Books
Page : 340 pages
File Size : 48,5 Mb
Release : 2013-05-24
Category : Humor
ISBN : 9781615928514
The success of Steve Allen's How To Be Funny led first to the republication of that book, and now occasioned a companion volume, Make 'Em Laugh. This new how-to book about the art of comedy includes an even richer assortment of examples of the author's unique humor. In Make 'Em Laugh, Allen laces his formal instruction with hilarious ad-libs, written jokes, TV comedy sketches, satires, song parodies, humorous essays, amusing autobiographical reminiscences, one-act plays, witty speeches, and stand-up monologues from his comedy concerts. Noel Coward called Steve Allen the most talented man in America, and he is probably the most borrowed-from comedian of all time. The perceptive reader will recognize many of the comic ideas that Allen originated during the "Golden Age" of television comedy - ideas that are still influential in the 1990's. If there were a college course in creating and performing comedy, Make 'Em Laugh would be the ideal textbook.
Author : Michelle Zauner
Publisher : Vintage
Page : 257 pages
File Size : 49,9 Mb
Release : 2021-04-20
Category : Biography & Autobiography
ISBN : 9780525657750
#1 NEW YORK TIMES BESTSELLER • From the indie rock sensation known as Japanese Breakfast, an unforgettable memoir about family, food, grief, love, and growing up Korean American—“in losing her mother and cooking to bring her back to life, Zauner became herself” (NPR). • CELEBRATING OVER ONE YEAR ON THE NEW YORK TIMES BESTSELLER LIST In this exquisite story of family, food, grief, and endurance, Michelle Zauner proves herself far more than a dazzling singer, songwriter, and guitarist. With humor and heart, she tells of growing up one of the few Asian American kids at her school in Eugene, Oregon; of struggling with her mother's particular, high expectations of her; of a painful adolescence; of treasured months spent in her grandmother's tiny apartment in Seoul, where she and her mother would bond, late at night, over heaping plates of food. As she grew up, moving to the East Coast for college, finding work in the restaurant industry, and performing gigs with her fledgling band--and meeting the man who would become her husband--her Koreanness began to feel ever more distant, even as she found the life she wanted to live. It was her mother's diagnosis of terminal cancer, when Michelle was twenty-five, that forced a reckoning with her identity and brought her to reclaim the gifts of taste, language, and history her mother had given her. Vivacious and plainspoken, lyrical and honest, Zauner's voice is as radiantly alive on the page as it is onstage. Rich with intimate anecdotes that will resonate widely, and complete with family photos, Crying in H Mart is a book to cherish, share, and reread.
Author : Tom Eisenmann
Publisher : Currency
Page : 370 pages
File Size : 44,8 Mb
Release : 2021-03-30
Category : Business & Economics
ISBN : 9780593137024
If you want your startup to succeed, you need to understand why startups fail. “Whether you’re a first-time founder or looking to bring innovation into a corporate environment, Why Startups Fail is essential reading.”—Eric Ries, founder and CEO, LTSE, and New York Times bestselling author of The Lean Startup and The Startup Way Why do startups fail? That question caught Harvard Business School professor Tom Eisenmann by surprise when he realized he couldn’t answer it. So he launched a multiyear research project to find out. In Why Startups Fail, Eisenmann reveals his findings: six distinct patterns that account for the vast majority of startup failures. • Bad Bedfellows. Startup success is thought to rest largely on the founder’s talents and instincts. But the wrong team, investors, or partners can sink a venture just as quickly. • False Starts. In following the oft-cited advice to “fail fast” and to “launch before you’re ready,” founders risk wasting time and capital on the wrong solutions. • False Promises. Success with early adopters can be misleading and give founders unwarranted confidence to expand. • Speed Traps. Despite the pressure to “get big fast,” hypergrowth can spell disaster for even the most promising ventures. • Help Wanted. Rapidly scaling startups need lots of capital and talent, but they can make mistakes that leave them suddenly in short supply of both. • Cascading Miracles. Silicon Valley exhorts entrepreneurs to dream big. But the bigger the vision, the more things that can go wrong. Drawing on fascinating stories of ventures that failed to fulfill their early promise—from a home-furnishings retailer to a concierge dog-walking service, from a dating app to the inventor of a sophisticated social robot, from a fashion brand to a startup deploying a vast network of charging stations for electric vehicles—Eisenmann offers frameworks for detecting when a venture is vulnerable to these patterns, along with a wealth of strategies and tactics for avoiding them. A must-read for founders at any stage of their entrepreneurial journey, Why Startups Fail is not merely a guide to preventing failure but also a roadmap charting the path to startup success.
Author : Claire Keegan
Publisher : Grove Press
Page : 73 pages
File Size : 52,8 Mb
Release : 2022-11-01
Category : Fiction
ISBN : 9780802160157
An international bestseller and one of The Times’ “Top 50 Novels Published in the 21st Century,” Claire Keegan’s piercing contemporary classic Foster is a heartbreaking story of childhood, loss, and love; now released as a standalone book for the first time ever in the US It is a hot summer in rural Ireland. A child is taken by her father to live with relatives on a farm, not knowing when or if she will be brought home again. In the Kinsellas’ house, she finds an affection and warmth she has not known and slowly, in their care, begins to blossom. But there is something unspoken in this new household—where everything is so well tended to—and this summer must soon come to an end. Winner of the prestigious Davy Byrnes Award and published in an abridged version in the New Yorker, this internationally bestselling contemporary classic is now available for the first time in the US in a full, standalone edition. A story of astonishing emotional depth, Foster showcases Claire Keegan’s great talent and secures her reputation as one of our most important storytellers.
Author : Joanne Fink
Publisher : Fox Chapel Publishing
Page : 57 pages
File Size : 49,8 Mb
Release : 2017-10-10
Category : Self-Help
ISBN : 9781620082898
Filled with expressive sentiments and beautifully simple illustrations from the personal grief journal of award winning artist/author Joanne Fink, this special edition of When You Lose Someone You Love offers a healing connection with all who are dealing with one of life’s most challenging times. Readers will understand that they are not alone, that there will be days when you feel overwhelmed, nights when you can’t sleep, and times when waves of sadness wash over you unexpectedly. Affirming and cathartic, this book will help bring healing without sugarcoating the challenges of losing a loved one. When You Lose Someone You Love is an incredible gift of comfort for anyone who endures the journey of losing a spouse, a family member or close friend. When You Lose Someone You Love features... • Life-affirming insights from the personal grief journal of an award-winning artist. • Expressive sentiments take readers through the many emotions of loss. • Beautifully illustrations on every page. • A 116 page book that offers the “look and feel” of a very personal greeting card.
Author : Michael Hastings
Publisher : Simon and Schuster
Page : 288 pages
File Size : 45,8 Mb
Release : 2008-04-08
Category : Biography & Autobiography
ISBN : 9781416561163
The “wrenching” (Rachel Maddow, The Rachel Maddow Show) first book by acclaimed journalist Michael Hastings (1980-2013), whose unflinching Rolling Stone article “Runaway General” ended the military career of General Stanley A. McChrystal. At age twenty-five, Michael Hastings arrived in Baghdad to cover the war in Iraq for Newsweek. He had at his disposal a little Hemingway romanticism and all the apparatus of a twenty-first-century reporter -- cell phones, high-speed Internet access, digital video cameras, fixers, drivers, guards, translators. In startling detail, he describes the chaos, the violence, the never-ending threats of bomb and mortar attacks, the front lines that can be a half mile from the Green Zone, that can be anywhere. This is a new kind of war: private security companies follow their own rules or lack thereof; soldiers in combat get instant messages from their girlfriends and families; members of the Louisiana National Guard watch Katrina's decimation of their city on a TV in the barracks. Back in New York, Hastings had fallen in love with Andi Parhamovich, a young idealist who worked for Air America. A year into their courtship, Andi followed Michael to Iraq, taking a job with the National Democratic Institute. Their war-zone romance is another window into life in Baghdad. They call each other pet names; they make plans for the future; they fight, usually because each is fearful for the other's safety; and they try to figure out how to get together, when it means putting bodyguards and drivers in jeopardy.Then Andi goes on a dangerous mission for her new employer -- a meeting at the Iraqi Islamic Party headquarters that ends in catastrophe. Searing, unflinching, and revelatory, I Lost My Love in Baghdad is both a raw, brave, brilliantly observed account of the war and a heartbreaking story of one life lost to it.