Dealing With Disagreements

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HBR Guide to Dealing with Conflict (HBR Guide Series)

Amy Gallo
HBR Guide to Dealing with Conflict HBR Guide Series Book PDF

Author : Amy Gallo
Publisher : Harvard Business Review Press
Page : 224 pages
File Size : 54,8 Mb
Release : 2017-03-14
Category : Business & Economics
ISBN : 9781633692169

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HBR Guide to Dealing with Conflict (HBR Guide Series) by Amy Gallo Pdf

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Mary Scannell
The Big Book of Conflict Resolution Games Quick Effective Activities to Improve Communication Trust and Collaboration Book PDF

Author : Mary Scannell
Publisher : McGraw Hill Professional
Page : 240 pages
File Size : 40,5 Mb
Release : 2010-05-28
Category : Business & Economics
ISBN : 9780071743662

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The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration by Mary Scannell Pdf

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Conflicted

Ian Leslie
Conflicted Book PDF

Author : Ian Leslie
Publisher : HarperCollins
Page : 304 pages
File Size : 42,5 Mb
Release : 2021-02-23
Category : Business & Economics
ISBN : 9780062878595

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Conflicted by Ian Leslie Pdf

Drawing on advice from the world’s leading experts on conflict and communication—from relationship scientists to hostage negotiators to diplomats—Ian Leslie, a columnist for the New Statesman, shows us how to transform the heat of conflict, disagreement and argument into the light of insight, creativity and connection, in a book with vital lessons for the home, workplace, and public arena. For most people, conflict triggers a fight or flight response. Disagreeing productively is a hard skill for which neither evolution or society has equipped us. It’s a skill we urgently need to acquire; otherwise, our increasingly vociferous disagreements are destined to tear us apart. Productive disagreement is a way of thinking, perhaps the best one we have. It makes us smarter and more creative, and it can even bring us closer together. It’s critical to the success of any shared enterprise, from a marriage, to a business, to a democracy. Isn’t it time we gave more thought to how to do it well? In an increasingly polarized world, our only chance for coming together and moving forward is to learn from those who have mastered the art and science of disagreement. In this book, we’ll learn from experts who are highly skilled at getting the most out of highly charged encounters: interrogators, cops, divorce mediators, therapists, diplomats, psychologists. These professionals know how to get something valuable – information, insight, ideas—from the toughest, most antagonistic conversations. They are brilliant communicators: masters at shaping the conversation beneath the conversation. They know how to turn the heat of conflict into the light of creativity, connection, and insight. In this much-need book, Ian Leslie explores what happens to us when we argue, why disagreement makes us stressed, and why we get angry. He explains why we urgently need to transform the way we think about conflict and how having better disagreements can make us more successful. By drawing together the lessons he learns from different experts, he proposes a series of clear principles that we can all use to make our most difficult dialogues more productive—and our increasingly acrimonious world a better place.

High Conflict

Amanda Ripley
High Conflict Book PDF

Author : Amanda Ripley
Publisher : Simon and Schuster
Page : 368 pages
File Size : 47,5 Mb
Release : 2022-04-05
Category : Business & Economics
ISBN : 9781982128579

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High Conflict by Amanda Ripley Pdf

"In the tradition of bestselling explainers like The Tipping Point, [this] book [is] based on cutting edge science that breaks down the idea of extreme conflict--the kind that paralyzes people and places--and then shows how to escape it"--

Dealing With Disagreements

David Chan
Dealing With Disagreements Book PDF

Author : David Chan
Publisher : World Scientific
Page : 199 pages
File Size : 42,6 Mb
Release : 2022-07-28
Category : Family & Relationships
ISBN : 9789811262777

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Dealing With Disagreements by David Chan Pdf

Most people can recall encounters, episodes and experiences involving disagreements over an issue. The more important the issue, the more it affects interpersonal relationships negatively when there is strong disagreement. Disagreements often generate negative thoughts, feelings and actions that significantly influence attitudes, decisions and behaviours. These dynamics in dealing with disagreement is part of our human psychology. If the underlying psychology is understood, this knowledge can facilitate personal and workplace relationships. It can also help address disagreements between policymakers and citizens or advocacy groups.Several questions have become more salient in recent years, particularly amid COVID-19 challenges, as Singapore society underwent significant changes that impact on the nature and level of attention given to the way we deal with disagreements. What factors should we pay more attention to when dealing with disagreements? What are the policy and societal contexts, and can we deal with disagreements in an ethical way? How are disagreements affected by people's social networks and social identities? What lessons can we learn from how we have dealt with disagreements? How do we approach disagreements better to effect positive changes?This book explores these and other issues about dealing with disagreements. The book is organised into four parts. Part 1 provides an overview of the issues involved in dealing with disagreements. Part 2 discusses issues of ethics and values in managing difficult situations. Part 3 analyses the relationships linking disagreements, social networks, diversity, and social identities. Part 4 addresses specific questions on dealing with disagreements in Singapore in terms of education, youths and inter-generational differences, the role and practice of the media, civil society advocacy and engagement, facts and signals in parliamentary debates and public discourse, dealing with feedback and viewpoints, political and public service leadership, and relationships between people and government.This book will provide new perspectives and possibilities on what it means to say 'dealing with disagreements', as we resolve problems and generate solutions to live a better life and build a stronger Singapore society.

Managing Conflict at Work

Clive Johnson,Jackie Keddy
Managing Conflict at Work Book PDF

Author : Clive Johnson,Jackie Keddy
Publisher : Kogan Page Publishers
Page : 268 pages
File Size : 46,7 Mb
Release : 2010-09-03
Category : Business & Economics
ISBN : 9780749459536

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Managing Conflict at Work by Clive Johnson,Jackie Keddy Pdf

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes; the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint. Also including international case studies, extensive appendix of templates, tools and forms, including stakeholder analysis, mediation in-take forms and reflective questioning prompts, Managing Conflict at Work provides practical support to ensure that your company prevents disputes and stays within the law. The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.

Conflict and Gender

Anita Taylor,Judi Beinstein Miller
Conflict and Gender Book PDF

Author : Anita Taylor,Judi Beinstein Miller
Publisher : Unknown
Page : 348 pages
File Size : 42,9 Mb
Release : 1994
Category : Conflict (Psychology)
ISBN : UOM:39076001468920

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Conflict and Gender by Anita Taylor,Judi Beinstein Miller Pdf

This volume examines ways in which conflict resolution and feminist theories might be integrated to enhance our understanding and management of conflicts, particularly those between men and women. Women and child victimisation, everyday conflicts and historical perspectives are explored.

The Seven Principles for Making Marriage Work

John Gottman, PhD,Nan Silver
The Seven Principles for Making Marriage Work Book PDF

Author : John Gottman, PhD,Nan Silver
Publisher : Harmony
Page : 321 pages
File Size : 53,7 Mb
Release : 2015-05-05
Category : Family & Relationships
ISBN : 9780553447712

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The Seven Principles for Making Marriage Work by John Gottman, PhD,Nan Silver Pdf

NEW YORK TIMES BESTSELLER • Over a million copies sold! “An eminently practical guide to an emotionally intelligent—and long-lasting—marriage.”—Daniel Goleman, author of Emotional Intelligence The Seven Principles for Making Marriage Work has revolutionized the way we understand, repair, and strengthen marriages. John Gottman’s unprecedented study of couples over a period of years has allowed him to observe the habits that can make—and break—a marriage. Here is the culmination of that work: the seven principles that guide couples on a path toward a harmonious and long-lasting relationship. Straightforward yet profound, these principles teach partners new approaches for resolving conflicts, creating new common ground, and achieving greater levels of intimacy. Gottman offers strategies and resources to help couples collaborate more effectively to resolve any problem, whether dealing with issues related to sex, money, religion, work, family, or anything else. Packed with new exercises and the latest research out of the esteemed Gottman Institute, this revised edition of The Seven Principles for Making Marriage Work is the definitive guide for anyone who wants their relationship to attain its highest potential.

Disagreements, Disputes, and All-Out War

Gini Graham Scott
Disagreements Disputes and All Out War Book PDF

Author : Gini Graham Scott
Publisher : AMACOM Div American Mgmt Assn
Page : 244 pages
File Size : 41,6 Mb
Release : 2007-11-07
Category : Self-Help
ISBN : 0814409741

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Disagreements, Disputes, and All-Out War by Gini Graham Scott Pdf

The potential for conflict exists in every interaction. But when one doesn’t know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the best possible outcome. In this powerful and practical guide, author Gini Graham Scott shows readers how to identify the reason for the conflict, recognize and control the emotional factors, and find the best solution. Disagreements, Disputes, and All-Out War offers a simple but proven system for resolving conflicts resulting from: • poor communication and misunderstandings • different agendas, interests, and values • political power struggles • incorrect assumptions about others’ motives and actions • difficult people Written in an accessible, conversational style, packed with real-life examples, and including simple exercises and tools to help assess conflict situations, this indispensable guide shows readers how to handle whatever life throws at them.

Why Marriages Succeed or Fail

John Gottman
Why Marriages Succeed or Fail Book PDF

Author : John Gottman
Publisher : A&C Black
Page : 236 pages
File Size : 46,5 Mb
Release : 2012-04-12
Category : Family & Relationships
ISBN : 9781408834442

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Why Marriages Succeed or Fail by John Gottman Pdf

Psychologist and top marriage guru John Gottman has spent twenty years studying what makes a marriage last - now you can use his tested methods to evaluate, strengthen and maintain your long-term relationship. This ground-breaking book will enable you to see where your strengths and weaknesses lie, what specific actions you can take to improve your marriage and how to avoid the damaging patterns that can lead to divorce. It includes: - Practical exercises and techniques that will allow you to understand and make the most of your relationship - Ways to recognise and overcome the attitudes that doom a marriage - Questionnaires that will help you evaluate your relationship - Case studies and anecdotes from real life throughout

Conflict Management in the Workplace

Shay McConnon,Margaret McConnon
Conflict Management in the Workplace Book PDF

Author : Shay McConnon,Margaret McConnon
Publisher : How to Books
Page : 0 pages
File Size : 53,8 Mb
Release : 2008-03
Category : Business & Economics
ISBN : 1845282477

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Conflict Management in the Workplace by Shay McConnon,Margaret McConnon Pdf

This book offers an understanding of the nature of conflict and structures, which enable the reader to negotiate a solution.

Managing Conflict of Interest in the Public Sector

Howard Whitton
Managing Conflict of Interest in the Public Sector Book PDF

Author : Howard Whitton
Publisher : Org. for Economic Cooperation & Development
Page : 120 pages
File Size : 42,7 Mb
Release : 2005
Category : Business & Economics
ISBN : UOM:39015062439727

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Managing Conflict of Interest in the Public Sector by Howard Whitton Pdf

Conflicts of interest in both the public and private sectors have become a major matter of public concern world-wide. The OECD Guidelines define a conflict of interest as occurring when a public official has private-capacity interests which could improperly influence the performance of their official duties and responsibilities. However, identifying a specific conflict of interest in practice can be difficult. And resolving the conflicting interests appropriately in a particular case is something that most people find even more challenging. The Toolkit focuses on specific techniques, resources and strategies for: Identifying, managing and preventing conflict-of-interest situations more effectively; and Increasing integrity in official decision-making, which might be compromised by a conflict of interest. This Toolkit provides non-technical, practical help to enable officials to recognise problematic situations and help them to ensure that integrity and reputation are not compromised. The tools themselves are provided in generic form. They are based on examples of sound conflict-of-interest policy and practice drawn from various OECD member and non-member countries. They have been designed for adaptation to suit countries with different legal and administrative systems. FURTHER READING: Managing Conflict of Interest in the Public Service: OECD Guidelines and Country Experiences

Negotiating Globally

Jeanne M. Brett
Negotiating Globally Book PDF

Author : Jeanne M. Brett
Publisher : John Wiley & Sons
Page : 206 pages
File Size : 45,8 Mb
Release : 2012-10-15
Category : Business & Economics
ISBN : 9781118572252

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Negotiating Globally by Jeanne M. Brett Pdf

When it was first published in 2001, Negotiating Globally quickly became the basic reference for managers who needed to learn how to negotiate successfully across boundaries of national culture. This thoroughly revised and expanded second edition preserves the structure of the acclaimed first edition and improves upon it, making it even easier to learn how to navigate national culture when negotiating deals, resolving disputes, and making decisions in teams. Rather than offering country-specific protocol and customs, Negotiating Globally provides a general framework to help negotiators anticipate and manage cultural differences. This new edition incorporates the lessons of the latest research with new emphasis on executing a negotiation strategy and negotiating conflict in multicultural teams. The well-received chapter on “Government At and Around the Table” has been expanded and updated with new examples that span the globe. In this comprehensive resource, Jeanne M. Brett describes how to develop a negotiation planning document and shows how to execute the plan. She provides a model that explains how the cultural environment affects negotiators’ interests, priorities, and strategies. She provides benchmarks for distinguishing good deals from poor ones and good negotiators from poor ones. The book explains how resolving disputes is different from making deals and how negotiation strategy can be used in multicultural teams. Negotiating Globally challenges negotiators to expand their repertoire of strategies so that they will be able to close deals, resolve disputes, and get teams to make decisions.

Managing Conflict in the Workplace 4th Edition

Margaret McConnon,Shannon McConnon
Managing Conflict in the Workplace 4th Edition Book PDF

Author : Margaret McConnon,Shannon McConnon
Publisher : How To Books
Page : 160 pages
File Size : 46,6 Mb
Release : 2011-06-01
Category : Business & Economics
ISBN : 9781848034181

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Managing Conflict in the Workplace 4th Edition by Margaret McConnon,Shannon McConnon Pdf

his book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.

Handling Your Disagreements

Joy Wilt Berry,Joy Wilt
Handling Your Disagreements Book PDF

Author : Joy Wilt Berry,Joy Wilt
Publisher : Children's Press(CT)
Page : 136 pages
File Size : 52,7 Mb
Release : 1982
Category : Juvenile Nonfiction
ISBN : PSU:000026634548

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Handling Your Disagreements by Joy Wilt Berry,Joy Wilt Pdf

Explains why people have disagreements and how to handle them before disagreements turn into arguments, fights, or scapegoating.