Designing Delivery

Author : Jeff Sussna
Publisher : "O'Reilly Media, Inc."
Page : 232 pages
File Size : 45,8 Mb
Release : 2015-06-03
Category : Computers
ISBN : 9781491903773

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Designing Delivery by Jeff Sussna Pdf

Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability

Author : Jeff Sussna
Publisher : "O'Reilly Media, Inc."
Page : 232 pages
File Size : 50,6 Mb
Release : 2015-06-03
Category : BUSINESS & ECONOMICS
ISBN : 9781491903780

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Designing Delivery by Jeff Sussna Pdf

Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability

Author : Jeff Sussna,James Urquhart
Publisher : Unknown
Page : 128 pages
File Size : 44,8 Mb
Release : 2015
Category : Computer software
ISBN : OCLC:911187169

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Designing Delivery by Jeff Sussna,James Urquhart Pdf

Author : Marco C. Rozendaal,Betti Marenko,William Odom
Publisher : Bloomsbury Publishing
Page : 229 pages
File Size : 46,7 Mb
Release : 2021-07-15
Category : Design
ISBN : 9781350160132

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Designing Smart Objects in Everyday Life by Marco C. Rozendaal,Betti Marenko,William Odom Pdf

The dramatic acceleration of digital technologies and their integration into physical products is transforming everyday objects. Our domestic appliances, furniture, clothing, are growing in intelligence. Smart objects are increasingly capable of interacting with humans in a purposeful manner with intentionality. This collection of essays, descriptions of empirical work, and design case studies brings together perspectives from interaction design, the humanities, science and technology studies, and engineering, to map, explore and interrogate ways in which our relationships with everyday smart objects might expand and be re-imagined. By offering a critical assessment on the growing place of smart technology in everyday environments, this book outlines a transdisciplinary research agenda for the future of 'smartness' to help define, envision, and inspire future collaborative design practices. These essays propose an understanding and design of smart objects that embrace their hybrid nature as shifting and blending tools, agents, machines, or even 'creatures'. Authors argue that smart objects have the potential to enter into multiple kinds of relationships with humans, and form complex human-nonhuman ecologies that are both meaningful and empowering in the context of everyday life. This book also shines a light on the hidden infrastructures behind the functioning of smart objects with stirring debates tackling questions of technology, human values, and economic and ecological impact. Whether you are a design scholar, design practitioner or design activist this book will inspire through offering theoretical insights, design concepts and practical ways on how to engage in this research agenda for future smartness.

Author : Petri Helo,Angappa Gunasekaran,Anna Rymaszewska
Publisher : Springer
Page : 101 pages
File Size : 43,6 Mb
Release : 2016-08-27
Category : Business & Economics
ISBN : 9783319404301

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Designing and Managing Industrial Product-Service Systems by Petri Helo,Angappa Gunasekaran,Anna Rymaszewska Pdf

This book is dedicated to the issues and complexities of industrial services supply chain management. It analyzes how the transition from products to services can be managed, and how supply chains can be adjusted to reflect this new status quo. The book begins with chapters examining product-service systems structures and servitization – the services infusion process. Next, it presents industrial services as marketing and operations strategy. The focus shifts to service delivery, and this chapter discusses how the actual operations take place. This is followed by an examination of the role of technology and how connected assets are utilized by product vendors in value-creation. The book analyzes the transition from ownership to subscriptions in the pricing decisions chapter. Then the value chain effects chapter offers an overview of the mechanisms through which industrial companies are shortening the distance to end-users and aim for a better position in the value chain. Finally the conclusion addresses theoretical and empirical implications in the industrial services supply chain management.

Author : Shakti Kumar Gupta,Sunil Kant,R Chandrashekhar
Publisher : Jaypee Brothers Medical Publishers
Page : 662 pages
File Size : 55,9 Mb
Release : 2020-06-30
Category : Medical
ISBN : 9789389188981

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Planning and Designing of Specialty Healthcare Facilities by Shakti Kumar Gupta,Sunil Kant,R Chandrashekhar Pdf

Author : Ajay Garg
Publisher : Springer Nature
Page : 433 pages
File Size : 48,8 Mb
Release : 2024-06-01
Category : Electronic
ISBN : 9789819990016

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Handbook on Hospital Planning & Designing by Ajay Garg Pdf

Author : Jeanne Liedtka,Tim Ogilvie
Publisher : Columbia University Press
Page : 244 pages
File Size : 55,8 Mb
Release : 2011
Category : Creative ability in business
ISBN : 9780231158381

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Designing for Growth by Jeanne Liedtka,Tim Ogilvie Pdf

Covering the mind-set, techniques, and vocabulary of design thinking, this book unpacks the mysterious connection between design and growth, and teaches managers in a straightforward way how to exploit design's exciting potential. --

Author : David E. Mulcahy
Publisher : CRC Press
Page : 952 pages
File Size : 52,5 Mb
Release : 2007-01-23
Category : Business & Economics
ISBN : 9781420013092

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Eaches or Pieces Order Fulfillment, Design, and Operations Handbook by David E. Mulcahy Pdf

If your business uses warehouses to deal with the sales of goods, then you know that facility operations, shipping, and customer service are important to your company's health. Eaches or Pieces Order Fulfillment, Design, and Operations Handbook offers insights for warehouse, distribution, or logistics professionals to make their "eaches or pieces"

Author : Bernard J. Mohr,Ezra Dessers
Publisher : Springer Nature
Page : 295 pages
File Size : 45,7 Mb
Release : 2019-12-26
Category : Psychology
ISBN : 9783030311216

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Designing Integrated Care Ecosystems by Bernard J. Mohr,Ezra Dessers Pdf

This book brings together research and theory about integrated care ecosystems with modern Socio-Technical Systems Design. It provides a practical framework for collaborative action and the potential for better care in every sense. By combining the aspirations, information, resources, activities, and the skills of public and private organizations, independent care providers, informal care givers, patients and other ecosystem actors, this framework makes possible results that none of the parties concerned can achieve independently It is both a design challenge and a call for innovation in how we think about health care co-creation. Illustrative stories from many countries highlight different aspects of integrated care ecosystems, their design and their functioning in ways that allow us to push the operating frontiers of what we today call our health care system. It explains what it means to design higher levels of coordination and collaboration into fragmented care ecosystems and explores who the participants should and can be in that process. Written for a broad audience including researchers, professionals, and policy makers, this book offers readers new thinking about what outcomes are possible and ways to achieve them.

Author : Gary R. Morrison,Steven M. Ross,Jerrold E. Kemp,Howard Kalman
Publisher : John Wiley & Sons
Page : 529 pages
File Size : 48,9 Mb
Release : 2010-02-15
Category : Education
ISBN : 9780470522820

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Designing Effective Instruction by Gary R. Morrison,Steven M. Ross,Jerrold E. Kemp,Howard Kalman Pdf

Updated and revised, the sixth edition equips educators with practical skills for successful instructional design. Two new chapters have been added to offer the most current information in the field. One addresses the unique design challenges and opportunities when working with different technologies. It also illustrates how to apply and adapt the design model when working with these technologies. The other presents a combination of information on the ID proposal and project management. A new section also discusses the alternatives to the traditional design process. In addition, educators will find more information about the role of the designer, which they’ll be able to apply in the classroom.

Author : Clive A. J. Dimmock
Publisher : Psychology Press
Page : 322 pages
File Size : 50,5 Mb
Release : 2000
Category : Educational change
ISBN : 9780750708494

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Designing the Learning-centred School by Clive A. J. Dimmock Pdf

This book is the first of its kind to combine a detailed comprehensive description of the learning-centred school with an examination of a cross-cultural perspective.

Author : Tony Russell-Rose,Tyler Tate
Publisher : Newnes
Page : 321 pages
File Size : 45,9 Mb
Release : 2013-01-02
Category : Computers
ISBN : 9780123969811

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Designing the Search Experience by Tony Russell-Rose,Tyler Tate Pdf

Search is not just a box and ten blue links. Search is a journey: an exploration where what we encounter along the way changes what we seek. In this book, the authors weave together the theories of information seeking with the practice of user interface design.

Author : Stephen J. Ressler
Publisher : Government Printing Office
Page : 214 pages
File Size : 42,5 Mb
Release : 2001
Category : Bridges
ISBN : 8210379456XXX

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Designing and Building File-folder Bridges by Stephen J. Ressler Pdf

This book, along with the West Point Bridge Designer software, help teach students that the essence of engineering is design and that engineering design entails the application of math, science, and technology to create something that meets a human need

Author : Nauman Khan,Soha Hassoun
Publisher : Springer Science & Business Media
Page : 82 pages
File Size : 52,9 Mb
Release : 2012-09-22
Category : Technology & Engineering
ISBN : 9781461455080

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Designing TSVs for 3D Integrated Circuits by Nauman Khan,Soha Hassoun Pdf

This book explores the challenges and presents best strategies for designing Through-Silicon Vias (TSVs) for 3D integrated circuits. It describes a novel technique to mitigate TSV-induced noise, the GND Plug, which is superior to others adapted from 2-D planar technologies, such as a backside ground plane and traditional substrate contacts. The book also investigates, in the form of a comparative study, the impact of TSV size and granularity, spacing of C4 connectors, off-chip power delivery network, shared and dedicated TSVs, and coaxial TSVs on the quality of power delivery in 3-D ICs. The authors provide detailed best design practices for designing 3-D power delivery networks. Since TSVs occupy silicon real-estate and impact device density, this book provides four iterative algorithms to minimize the number of TSVs in a power delivery network. Unlike other existing methods, these algorithms can be applied in early design stages when only functional block- level behaviors and a floorplan are available. Finally, the authors explore the use of Carbon Nanotubes for power grid design as a futuristic alternative to Copper.