Digital Transformation And Public Services

Digital Transformation And Public Services Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Digital Transformation And Public Services book. This book definitely worth reading, it is an incredibly well-written.

Digital Transformation and Public Services

Anthony Larsson,Robin Teigland
Digital Transformation and Public Services Book PDF

Author : Anthony Larsson,Robin Teigland
Publisher : Routledge
Page : 379 pages
File Size : 48,7 Mb
Release : 2019-10-08
Category : Business & Economics
ISBN : 9781000690644

Get Book

Digital Transformation and Public Services by Anthony Larsson,Robin Teigland Pdf

Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various welfare services provided by the public sector, and the ensuing implications thereof. Ultimately, this book seeks to understand if it is conceivable for digital advancement to result in the creation of private/non-governmental alternatives to welfare services, possibly in a manner that transcends national boundaries. This study also investigates the possible ramifications of technological development for the public sector and the Western welfare society at large. This book takes its point of departure from the 2016 Organization for Economic Co-operation and Development (OECD) report that targets specific public service areas in which government needs to adopt new strategies not to fall behind. Specifically, this report emphasizes the focus on digitalization of health care/social care, education, and protection services, including the use of assistive technologies referred to as "digital welfare." Hence, this book explores the factors potentially leading to whether state actors could be overrun by other non-governmental actors, disrupting the current status quo of welfare services. The book seeks to provide an innovative, enriching, and controversial take on society at large and how various aspects of the public sector can be, and are, affected by the ongoing digitalization process in a way that is not covered by extant literature on the market. This book takes its point of departure in Sweden given the fact that Sweden is one of the most digitalized countries in Europe, according to the Digital Economy and Society Index (DESI), making it a pertinent research case. However, as digitalization transcends national borders, large parts of the subject matter take on an international angle. This includes cases from several other countries around Europe as well as the United States.

Digital Transformation and Public Services (Open Access)

Anthony Larsson,Robin Teigland
Digital Transformation and Public Services Open Access Book PDF

Author : Anthony Larsson,Robin Teigland
Publisher : Routledge
Page : 377 pages
File Size : 46,9 Mb
Release : 2019-10-08
Category : Business & Economics
ISBN : 9781000690989

Get Book

Digital Transformation and Public Services (Open Access) by Anthony Larsson,Robin Teigland Pdf

Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various welfare services provided by the public sector, and the ensuing implications thereof. Ultimately, this book seeks to understand if it is conceivable for digital advancement to result in the creation of private/non-governmental alternatives to welfare services, possibly in a manner that transcends national boundaries. This study also investigates the possible ramifications of technological development for the public sector and the Western welfare society at large. This book takes its point of departure from the 2016 Organization for Economic Co-operation and Development (OECD) report that targets specific public service areas in which government needs to adopt new strategies not to fall behind. Specifically, this report emphasizes the focus on digitalization of health care/social care, education, and protection services, including the use of assistive technologies referred to as "digital welfare." Hence, this book explores the factors potentially leading to whether state actors could be overrun by other non-governmental actors, disrupting the current status quo of welfare services. The book seeks to provide an innovative, enriching, and controversial take on society at large and how various aspects of the public sector can be, and are, affected by the ongoing digitalization process in a way that is not covered by extant literature on the market. This book takes its point of departure in Sweden given the fact that Sweden is one of the most digitalized countries in Europe, according to the Digital Economy and Society Index (DESI), making it a pertinent research case. However, as digitalization transcends national borders, large parts of the subject matter take on an international angle. This includes cases from several other countries around Europe as well as the United States.

Digital Government

Svenja Falk,Andrea Römmele,Michael Silverman
Digital Government Book PDF

Author : Svenja Falk,Andrea Römmele,Michael Silverman
Publisher : Springer
Page : 196 pages
File Size : 47,5 Mb
Release : 2016-11-09
Category : Law
ISBN : 9783319387956

Get Book

Digital Government by Svenja Falk,Andrea Römmele,Michael Silverman Pdf

This book focuses on the implementation of digital strategies in the public sectors in the US, Mexico, Brazil, India and Germany. The case studies presented examine different digital projects by looking at their impact as well as their alignment with their national governments’ digital strategies. The contributors assess the current state of digital government, analyze the contribution of digital technologies in achieving outcomes for citizens, discuss ways to measure digitalization and address the question of how governments oversee the legal and regulatory obligations of information technology. The book argues that most countries formulate good strategies for digital government, but do not effectively prescribe and implement corresponding policies and programs. Showing specific programs that deliver results can help policy makers, knowledge specialists and public-sector researchers to develop best practices for future national strategies.

Digital Transformation at Scale

Andrew Greenway,Ben Terrett
Digital Transformation at Scale Book PDF

Author : Andrew Greenway,Ben Terrett
Publisher : London School of Economics and Political Science
Page : 0 pages
File Size : 50,7 Mb
Release : 2018
Category : Internet in public administration
ISBN : 1907994785

Get Book

Digital Transformation at Scale by Andrew Greenway,Ben Terrett Pdf

"Organisations that grew up on the web have changed our attitude to the services we rely on every day. We expect them to work, be simple, cheap or free. They have done this by perfecting new technologies, practices, cultures and business models. However, organizations founded before the Internet aren't keeping pace - despite spending millions on IT. Faced with the digital revolution, many people working in large organisations instinctively see its consequences as another layer of complexity. To some of them, `digital' promises a better fax machine, a quicker horse, a brighter candle. In fact, digital is about applying the culture, practices, business models and technologies of the Internet era to respond to people's raised expectations. It is not a new function. It is not even a new way of running the existing functions of an organisation, whether those are IT or communications. It is a new way of running organisations. A successful digital transformation makes it possible not only to deliver products and services that are simpler, cheaper and better, but for the organisation as a whole to operate effectively in the online era. This book is a guide to building a digital institution. Based on experience and not theory it explains how a growing band of reformers in businesses and governments around the world have helped their organisations pivot to this new way of working, and what lessons others can learn from their experience. It is based on the authors' experience designing and helping to deliver the UK government's successful `Government Digital Service'. The GDS was a new institution made responsible for the digital transformation of government, designing public services for the Internet era. It snipped GBP4 billion off the government's technology bill, opened up public sector contracts to thousands of new suppliers, and delivered online services so good that citizens chose to use them over the offline alternatives, without a big marketing campaign. Other countries, and private sector companies too, took note. Here is a simple map to navigate a path through the blockers, buzzwords and bloody-mindedness that doom analogue organisations."--Publisher's description.

Are We There Yet?

Martin Stewart-Weeks,Simon Cooper
Are We There Yet Book PDF

Author : Martin Stewart-Weeks,Simon Cooper
Publisher : Public Purpose
Page : 247 pages
File Size : 42,5 Mb
Release : 2019-07-01
Category : Computers
ISBN : 9780648510765

Get Book

Are We There Yet? by Martin Stewart-Weeks,Simon Cooper Pdf

Digital transformation across the public sector has stalled. After over 25 years of considerable time, money, and effort at national, state, and local levels, we’re still not 'there' yet. The reason is that successive waves of investment in digital transformation have focused largely on improving the transactional functions and activities of government. They have failed to embrace a bigger challenge - the need for governing and government to rethink a new 'theory of the business' - which that same revolution has caused and to which it is an inescapable part of the answer. This is a unique, timely, and distinctly Australian look at a global phenomenon by two 'reflective practitioners'. Their personal and practical experience of digital transformation in government and the public sector in Australia suggests it is a story missing half its plot. Packed full of insights from government and digital leaders from around Australia and across the world, this is a much-needed practical guide for public servants and leaders in any jurisdiction. It contains insights and ideas about the way digital technologies, and their associated tools, platforms, and cultures, are changing the business of governing and the design and delivery of public policy and services. "Are We There Yet? lucidly diagnoses how digital technologies, including AI and big data, are transforming the role of the public servant and the project of governance itself. Stewart-Weeks and Cooper describe the important shift from power to problem-solving and explain how to harness digital transformation to make government work better for all of us.” - Beth Noveck, author of Wiki Government, former Deputy Chief Technology Officer in the Obama White House, Professor in Technology, Culture & Society, New York University and Chief Innovation Officer for New Jersey "I've read a lot about the potential impact of digital technology on public services … this is the first book to persuade me that the power of digital, properly conceived, really can transform the nature of democratic governance." - Professor Peter Shergold AC, Chancellor, Western Sydney University, Former Secretary, Department of Prime Minister and Cabinet

E-Government in Canada

Jeffrey Roy
E Government in Canada Book PDF

Author : Jeffrey Roy
Publisher : University of Ottawa Press
Page : 397 pages
File Size : 45,7 Mb
Release : 2006-05-01
Category : Political Science
ISBN : 9780776618609

Get Book

E-Government in Canada by Jeffrey Roy Pdf

The rapid expansion of the Internet has fueled the emergence of electronic government at all levels in Canada. E-government's first decade featured online service underpinned by a technically secure infrastructure. This service-security nexus entails internal governance reforms aimed at realizing more customer-centric delivery via integration and coordination across departments and agencies. Yet, as online networking has become more pervasive and public demands for participation rise, pressures for greater openness and accountability intensify. The result is widening experimentation with online democracy. The e-governance focus is thus shifting toward issues of transparency and trust - and new possibilities for re-conceptualizing how power is organized and deployed. In sum, the prospects for digital transformation involve the interplay of these four dimensions: service, security, transparency and trust. This book identifies the main drivers of e-government, assesses the responses of Canada's public sector to date, and sketches out the major challenges and choices that lie ahead. The findings will be of interest to those studying or working in the world of public sector management and e-governance.

Citizen Empowerment through Digital Transformation in Government

Neeta Verma
Citizen Empowerment through Digital Transformation in Government Book PDF

Author : Neeta Verma
Publisher : CRC Press
Page : 266 pages
File Size : 47,7 Mb
Release : 2021-12-31
Category : Computers
ISBN : 9781000482850

Get Book

Citizen Empowerment through Digital Transformation in Government by Neeta Verma Pdf

Technological innovations across the globe are bringing profound change to our society. Governments around the world are experiencing and embracing this technology-led shift. New platforms, emerging technologies, customizable products, and changing citizen demand and outlook towards government services are reshaping the whole journey. When it comes to the application of Information and Communication Technologies (ICT) in any sector, the Government of India has emerged as an early adopter of these technologies and has also focused on last-mile delivery of citizen-centric services. Citizen Empowerment through Digital Transformation in Government takes us through the four-decade long transformational journey of various key sectors in India where ICT has played a major role in reimagining government services to citizens across the country. It touches upon the emergence of the National Informatics Centre as a premier technology institution of the Government of India and its collaborative efforts with the Central, State Governments, as well as the District level administration, to deliver best-in-class solutions. Inspiring and informative, the book is filled with real-life transformation stories that have helped to lead the people and the Government of India to realize their vision of a digitally empowered nation.

OECD Digital Government Studies Digital Government Review of Brazil Towards the Digital Transformation of the Public Sector

OECD
OECD Digital Government Studies Digital Government Review of Brazil Towards the Digital Transformation of the Public Sector Book PDF

Author : OECD
Publisher : OECD Publishing
Page : 144 pages
File Size : 53,7 Mb
Release : 2018-11-28
Category : Electronic
ISBN : 9789264307636

Get Book

OECD Digital Government Studies Digital Government Review of Brazil Towards the Digital Transformation of the Public Sector by OECD Pdf

Like most OECD countries, Brazil has been taking steps towards digital government to ensure that public policies and services are more inclusive, convenient and designed to meet citizens’ needs. This report takes stock of the progress made by the Brazilian government, based on good practices ...

OECD Digital Government Studies Digital Government in Peru Working Closely with Citizens

OECD
OECD Digital Government Studies Digital Government in Peru Working Closely with Citizens Book PDF

Author : OECD
Publisher : OECD Publishing
Page : 84 pages
File Size : 47,8 Mb
Release : 2019-06-27
Category : Electronic
ISBN : 9789264726840

Get Book

OECD Digital Government Studies Digital Government in Peru Working Closely with Citizens by OECD Pdf

This digital government study explores the state of the digitalisation of the public sector in Peru. It addresses recent efforts to build an institutional and legal framework to support the digital transformation of the public sector. It also discusses the design and delivery of, and access to, public services, and the role that digital technologies can play in improving them. Finally, this report assesses the state of data governance and open data in Peru’s public sector.

Disruptive Technology and Digital Transformation for Business and Government

Sandhu, Kamaljeet
Disruptive Technology and Digital Transformation for Business and Government Book PDF

Author : Sandhu, Kamaljeet
Publisher : IGI Global
Page : 410 pages
File Size : 54,9 Mb
Release : 2021-05-07
Category : Business & Economics
ISBN : 9781799885856

Get Book

Disruptive Technology and Digital Transformation for Business and Government by Sandhu, Kamaljeet Pdf

With the far-reaching global impact of the COVID-19 pandemic, the demand and the necessity for digital enterprise transformation have accelerated exponentially. Management and strategies for the adoption and wider usage of newer digital technologies for the transformation of an enterprise through digital tools such as real-time video communications have shown that people no longer need to be required to be physically present in the same place; rather, they can be geographically dispersed. Technologies such as artificial intelligence, cloud computing, digital banking, and cloud data have taken over tasks that were initially done by human hands and have increased both the automation and efficiency of tasks and the accessibility of information and services. Inclusion of all these newer technologies has shown the fast pace at which the digital enterprise transformation is rapidly evolving and how new ecosystems are reshaping the digital enterprise model. Disruptive Technology and Digital Transformation for Business and Government presents interesting research on digital enterprise transformation at different stages and across different settings within government and industry, along with key issues and deeper insights on the core problems and developing solutions and recommendations for digital enterprise transformation. The chapters examine the three core leaders of transformation: the people such as managers, employees, and customers; the digital technology such as artificial intelligence and robotics; and the digital enterprise, including the products and services being transformed. They unravel the underlying process for management and strategies to fully incorporate new digital tools and technologies across all aspects of an enterprise undergoing transformation. This book is ideally intended for managers, executives, IT consultants, business professionals, government officials, researchers, students, practitioners, stakeholders, academicians, and anyone else looking to learn about new developments in digital enterprise transformation of business systems from a global perspective.

Digital Transformation at Scale: Why the Strategy Is Delivery

Andrew Greenway,Ben Terrett,Mike Bracken,Tom Loosemore
Digital Transformation at Scale Why the Strategy Is Delivery Book PDF

Author : Andrew Greenway,Ben Terrett,Mike Bracken,Tom Loosemore
Publisher : London Publishing Partnership
Page : 227 pages
File Size : 41,6 Mb
Release : 2018-04-24
Category : Business & Economics
ISBN : 9781907994791

Get Book

Digital Transformation at Scale: Why the Strategy Is Delivery by Andrew Greenway,Ben Terrett,Mike Bracken,Tom Loosemore Pdf

This book is a guide to building a digital institution. It explains how a growing band of reformers in businesses and governments around the world have helped their organisations pivot to a new way of working, and what lessons others can learn from their experience.

Government Digital

Alex Benay
Government Digital Book PDF

Author : Alex Benay
Publisher : Dundurn
Page : 216 pages
File Size : 47,5 Mb
Release : 2018-09-15
Category : Business & Economics
ISBN : 9781459742086

Get Book

Government Digital by Alex Benay Pdf

Governments all over the world are consistently outpaced by digital change, and are falling behind. Digital government is a better performing government. It is better at providing services people and businesses need. Receiving benefits, accessing health records, registering companies, applying for licences, voting — all of this can be done online or through digital self-service. Digital technology makes government more efficient, reduces hassle, and lowers costs. But what will it take to make governments digital? Good governance will take nothing short of a metamorphosis of the public sector. With contributions from industry, academic, and government experts — including Hillary Hartley, chief digital officer for Ontario, and Salim Ismail, founder of Singularity University — Government Digital lays down a blueprint for this radical change.

Digital Government and Public Management

J. Ramon Gil-Garcia,Sharon S. Dawes,Theresa A. Pardo
Digital Government and Public Management Book PDF

Author : J. Ramon Gil-Garcia,Sharon S. Dawes,Theresa A. Pardo
Publisher : Routledge
Page : 171 pages
File Size : 50,8 Mb
Release : 2021-12-26
Category : Business & Economics
ISBN : 9781000535945

Get Book

Digital Government and Public Management by J. Ramon Gil-Garcia,Sharon S. Dawes,Theresa A. Pardo Pdf

In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government institutions. At the same time, universal needs for human and social development, environmental protection, commercial and financial stability, and scientific and technological advancement demand governmental attention. In this complex and changing environment, governments are still expected to provide for the public good through legal and political processes, and public programs and services. Digital transformation, electronic government, government 2.0, and electronic governance are just some of the labels used to characterize the ideas and actions that underlie adaptation, transformation, and reform efforts. This book contributes to the ongoing dialog within the digital government research and practice community by addressing leadership and management challenges through the interplay of five interconnected themes: management, policy, technology, data, and context. These themes are evident in a wide range of topics including policy informatics, smart cities, cross-boundary information sharing, service delivery, and open government, among others. Accordingly, it includes chapters that explore these themes conceptually and empirically and that emphasize the importance of context, the need for cross‐boundary thinking and action, a public value approach to performance, and the multi‐dimensional capabilities necessary to succeed in a dynamic, multi‐stakeholder environment. The chapters in this book were originally published as a special issue of the journal, Public Management Review.

Pivoting Government through Digital Transformation

Jay Liebowitz
Pivoting Government through Digital Transformation Book PDF

Author : Jay Liebowitz
Publisher : CRC Press
Page : 209 pages
File Size : 44,9 Mb
Release : 2023-08-16
Category : Political Science
ISBN : 9781000919691

Get Book

Pivoting Government through Digital Transformation by Jay Liebowitz Pdf

Affecting every sector and country in the world, digital technology is changing the way citizens engage in society, companies conduct business, and governments deliver public services. The COVID-19 pandemic accelerated the pace of digitalization and exposed such vulnerabilities as inadequate infrastructure, weak regulations, and a scarcity of skilled professionals capable of digitally transforming government. Not immune to the digital revolution, governments are slowly adapting to a digital world. Governments are implementing digital solutions to deliver services to their citizens, make payments, and engage the public. Focusing on how government can transition more effectively through digital transformation, Pivoting Government Through Digital Transformation covers the following key components: Setting the stage during the Great Resignation period Filling the digital talent pipeline Best practices and vignettes for applying digital transformation in government Looking ahead towards the future Key chapter contributors from U.S. and foreign governments, as well as state and local governments, discuss how they are coping with today’s environment and how they are using digital transformation efforts to enhance their organization’s effectiveness and digital talent pipeline. With chapters on theory and practice, this groundbreaking book offers an in-depth analysis of the most innovative approaches to e-government and discusses case studies from local, state, and federal government perspectives. This is an essential guide for government employees, scholars, and regular citizens who want to make government work more effectively and democratically in the digital age.

OECD Digital Government Studies Digital Government Review of Panama Enhancing the Digital Transformation of the Public Sector

OECD
OECD Digital Government Studies Digital Government Review of Panama Enhancing the Digital Transformation of the Public Sector Book PDF

Author : OECD
Publisher : OECD Publishing
Page : 150 pages
File Size : 47,5 Mb
Release : 2019-09-20
Category : Electronic
ISBN : 9789264492066

Get Book

OECD Digital Government Studies Digital Government Review of Panama Enhancing the Digital Transformation of the Public Sector by OECD Pdf

This review explores how Panama can enhance and harness digital government to achieve broader strategic goals at both national and local levels. It looks at institutional governance, legislation, and inter-departmental co-ordination, including institutional capacities and skills for delivering quality public services. It identifies opportunities for making public service delivery more efficient and inclusive, as well as for expanding the strategic use of data. The review provides policy recommendations to help Panama enable and sustain the digital transformation of the public sector.