Discovering The Soul Of Service

Author : Leonard L. Berry
Publisher : Simon and Schuster
Page : 288 pages
File Size : 47,8 Mb
Release : 1999-07-13
Category : Business & Economics
ISBN : 9780684830865

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Discovering the Soul of Service by Leonard L. Berry Pdf

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.

Author : Jarmon
Publisher : Unknown
Page : 226 pages
File Size : 41,6 Mb
Release : 2015-08-25
Category : Body, Mind & Spirit
ISBN : 0991298187

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Discovering the Soul by Jarmon Pdf

Author : Panache Desai
Publisher : Hachette UK
Page : 336 pages
File Size : 44,6 Mb
Release : 2014-05-22
Category : Body, Mind & Spirit
ISBN : 9781444788723

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Discovering Your Soul Signature by Panache Desai Pdf

An invitation to change the energy that surrounds you, find the harmony that comes with self-acceptance, and, in the process, discover your life's purpose and the boundless possibilities that await you. Your soul signature is your spiritual DNA-it is who you are at your core, the most authentic part of you, your singular contribution to this world. And yet we reject our authentic selves. We allow our soul signature to become blocked by any number of emotional obstacles that life throws in our path: anger, fear, guilt, shame, sadness, despair. Any or all of these feelings overtake us and create a density, a heaviness that doesn't permit us to embrace who we truly are, deep inside. We are energetic beings, Panache Desai, reminds us, and emotions are energy in motion. When we are blocked we feel unworthy, less than, unloved, incomplete. In Discovering Your Soul Signature, Panache invites us on a 33-day path of meditations-short passages to be read at morning, noon, and night that are designed to dismantle the emotional burden that holds us back and open us up to changing our lives. Through this distilled, poetic, practical, and inspiring course he invites us to live a life of authenticity, to rediscover purpose and passion, and to believe from our soul in the possibility of all things.

Author : Mark Thurston
Publisher : Macmillan
Page : 228 pages
File Size : 55,7 Mb
Release : 1997-10-15
Category : Body, Mind & Spirit
ISBN : 0312963270

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Soul-Purpose by Mark Thurston Pdf

Using Edgar Cayce's philosophy, Mark Thurston has created a unique, five-step program of self-study to help readers actualize the natural potential within them.

Author : Jack Covert,Todd Sattersten
Publisher : Penguin
Page : 362 pages
File Size : 52,5 Mb
Release : 2011-11-01
Category : Business & Economics
ISBN : 9781101568149

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The 100 Best Business Books of All Time by Jack Covert,Todd Sattersten Pdf

Thousands of business books are published every year— Here are the best of the best After years of reading, evaluating, and selling business books, Jack Covert and Todd Sattersten are among the most respected experts on the category. Now they have chosen and reviewed the one hundred best business titles of all time—the ones that deliver the biggest payoff for today’s busy readers. The 100 Best Business Books of All Time puts each book in context so that readers can quickly find solutions to the problems they face, such as how best to spend The First 90 Days in a new job or how to take their company from Good to Great. Many of the choices are surprising—you’ll find reviews of Moneyball and Orbiting the Giant Hairball, but not Jack Welch’s memoir. At the end of each review, Jack and Todd direct readers to other books both inside and outside The 100 Best. And sprinkled throughout are sidebars taking the reader beyond business books, suggesting movies, novels, and even children’s books that offer equally relevant insights. This guide will appeal to anyone, from entry-level to CEO, who wants to cut through the clutter and discover the brilliant books that are truly worth their investment of time and money.

Author : Robert Schwartz
Publisher : North Atlantic Books
Page : 344 pages
File Size : 53,7 Mb
Release : 2010-05-18
Category : Body, Mind & Spirit
ISBN : 9781556439520

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Your Soul's Plan by Robert Schwartz Pdf

Would you like to understand the deeper spiritual meaning of physical illness, parenting handicapped children, drug addiction, alcoholism, the death of a loved one, accidents, deafness, and blindness? Your Soul’s Plan (which was originally published under the title Courageous Souls: Do We Plan Our Life Challenges Before Birth?) explores the premise that we are all eternal souls who plan our lives, including our greatest challenges, before we are born for the purpose of spiritual growth. Through compelling profiles of people who knowingly planned the experiences mentioned above, Your Soul’s Plan shows that suffering is not purposeless, but rather imbued with deep meaning. Working with four gifted mediums, author Robert Schwartz reveals the significance of each person’s life plan and allows us a fascinating look into the “other side.” Each personal story focuses on a specific life challenge, organized by type for easy reference. Accessible both to those familiar with the metaphysical aspects of spirituality and to the general reader, the moving narratives that comprise Your Soul’s Plan help readers awaken to the reality that they are transcendent, eternal souls. With this stirring book as a guide, feelings of anger, resentment, guilt, and victimization are healed and transformed into acceptance, forgiveness, gratitude, and peace. Robert Schwartz is also the author of Your Soul’s Gift: The Healing Power of the Life You Planned Before You Were Born, which explores the pre-birth planning of spiritual awakening, miscarriage, abortion, caregiving, abusive relationships, sexuality, incest, adoption, poverty, suicide, rape, and mental illness. There’s also a chapter about the pre-birth planning we do with our future pets. Robert Schwartz is a hypnotherapist who offers general Spiritual Guidance Sessions, Past Life Soul Regressions, and Between Lives Soul Regressions. Visit Robert online at www.yoursoulsplan.com.

Author : Roger Rueff
Publisher : Unknown
Page : 174 pages
File Size : 48,7 Mb
Release : 2015-05-06
Category : Fiction
ISBN : 0984468838

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Discovering the Soul of Your Story (2nd Edition) by Roger Rueff Pdf

"At the core of every great work of fiction lies its soul - the mysterious thing that motivates its characters' actions and speaks to the world with their voices saying, "Let me tell you something you need to know." The writer who aims for greatness must ask, "Where do I find that soul, and how do I unveil it?" ... In an ... exploration launched from first principles, this book introduces two new and original techniques for unveiling the deeper meaning of any story and charting its truest course - as well as a third technique that combines the first two to generate stories from scratch."--Back cover.

Author : John Eldredge
Publisher : Harper Collins
Page : 274 pages
File Size : 47,6 Mb
Release : 2011-04-17
Category : Religion
ISBN : 9781400200399

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Wild at Heart by John Eldredge Pdf

In all your boyhood dreams of growing up, did you dream of being a "nice guy"? Eldredge believes that every man longs for a battle to fight, an adventure to live, and a beauty to rescue. That is how he bears the image of God; that is what God made him to be.

Author : Panache Desai
Publisher : HarperCollins
Page : 146 pages
File Size : 53,5 Mb
Release : 2020-02-25
Category : Body, Mind & Spirit
ISBN : 9780062932587

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You Are Enough by Panache Desai Pdf

NATIONAL BESTSELLER A spiritual thought-leader and featured guest on Oprah’s SuperSoul Sunday helps us learn to quiet fear and anxiety and discover the powerful wholeness that exists within us all in this inspiring and affirmative guide. Achieving equilibrium in today’s age of anxiety can seem like a near-impossible—even frivolous—task. Panache Desai offers a refreshing, surprisingly unusual approach to meet the challenges of the modern moment and heal the fractured self it produces. For Desai, the soul—whole, unbroken, at peace, and one with the life source—isn’t a destination. It already exists within each of us, just waiting to be revealed. It is not something we have to work to develop—it is our birthright. And when we are in union with our soul, we experience a personal evolution that not only illuminates our individual cosmic purpose but helps us to engage the sense of purpose and presence necessary to remake the world itself. You Are Enough offers a straightforward, non-judgmental, and approachable process of revealing the soul, of coming into alignment and harmony with our true selves. Combining personal narrative, clear and inspiring philosophy, and prescriptive practices, it reveals that the way through is the way in—that the way through fear, self-doubt, and anxiety is accepting and embracing dissonance and emotional and psychological blockages, so that we can approach our lives and the world from a perspective that understands our fears are not who we are. Desai’s goal is simple: to guide readers through radical self-acceptance toward a life of ultimate peace and fulfillment. Beautifully designed, this enlightening volume by a fresh voice shows us that while life may have caused us to forget our power, potential, light, and love, they are always there, just waiting to be discovered.

Author : Anne Adamcewicz Simpkinson,Charles H. Simpkinson,Rose Solari
Publisher : Harper San Francisco
Page : 292 pages
File Size : 43,5 Mb
Release : 1995
Category : Psychology
ISBN : 0062512056

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Nourishing the Soul by Anne Adamcewicz Simpkinson,Charles H. Simpkinson,Rose Solari Pdf

Based on presentations given at the 1993 Common Boundary Conference of the same title, when authors, artists, thinkers & teachers were brought together to discuss issues of the soul.

Author : Elizabeth Bishop
Publisher : Simon and Schuster
Page : 370 pages
File Size : 47,6 Mb
Release : 2022-04-19
Category : Business & Economics
ISBN : 9781616499594

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Conscious Service by Elizabeth Bishop Pdf

Conscious Service: Ten ways to reclaim your calling, move beyond burnout, and make a difference without sacrificing yourself will help service providers in all types of human service understand and move beyond burnout and compassion fatigue and discover a renewed energy for serving others. Each of us can learn how to thrive and find fulfillment in our vocations as we make a positive difference in our homes, workplaces, and communities. Using images, storytelling, and practical application exercises, Elizabeth Bishop invites us to reimagine how we think about, train for, and embody service. Blurring the line between the traditional and the alternative with expertly chosen spiritual and self-help insights, Conscious Service: Ten ways to reclaim your calling, move beyond burnout, and make a difference without sacrificing yourself offers pragmatic and inspiring guidance for direct service providers and the people responsible for the systems and structures through which service is delivered. Even if serving others isn’t the core focus of their vocation, readers will discover keys to feeling better, living with purpose, and contributing with impact.

Author : Leonard L. Berry,Kent D. Seltman
Publisher : McGraw Hill Professional
Page : 256 pages
File Size : 49,7 Mb
Release : 2008-05-31
Category : Business & Economics
ISBN : 0071590749

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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Leonard L. Berry,Kent D. Seltman Pdf

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

Author : Chetan Parkyn,Carola Eastwood
Publisher : New World Library
Page : 248 pages
File Size : 49,6 Mb
Release : 2016-11-15
Category : Body, Mind & Spirit
ISBN : 9781608684236

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The Book of Destinies by Chetan Parkyn,Carola Eastwood Pdf

Have you ever wondered about your life’s purpose? The next step in the life-changing Human Design system, The Book of Destinies presents in-depth profiles of the 192 Life Themes that encompass humanity. Based on the place, date, and time of your birth, your Life Theme reveals a remarkably detailed portrait of your true nature, allowing you the peace of knowing who you really are so you can live your life with clarity and fulfillment. Instead of struggling to achieve unsuitable goals, you can align yourself with a deeper plan for your relationships, career, and decision making. Many passages include a list of noted people who share that Life Theme. The culmination of the authors’ twenty years of research, practice, meditation, and readings, The Book of Destinies is for anyone who has ever stopped to wonder, “What is my life purpose, and how do I realize it?” To determine your Life Theme, visit www.humandesignforusall.com

Author : Mark Thurston, PhD
Publisher : Penguin
Page : 304 pages
File Size : 53,6 Mb
Release : 2017-06-20
Category : Body, Mind & Spirit
ISBN : 9781524704667

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Discovering Your Soul's Purpose by Mark Thurston, PhD Pdf

A new edition of the classic guide to using the spiritual and psychological insights of renowned mystic and psychic Edgar Cayce to find your authentic mission in life. The medical clairvoyant Edgar Cayce (1877-1945) left the world a wealth of intuiitive readings on everything from health and spirituality to psychology and past lives. Now the most significant teacher of Cayce's teachings, Mark Thurston, updates and revises his classic book, Discovering Your Soul's Purpose, to help you use the Cayce teachings in the twenty-first century to find greater purpose in your relationships, career, and overall mission in life.

Author : Alan Wilson,Valarie Zeithaml,Mary Jo Bitner,Dwayne Gremler
Publisher : McGraw Hill
Page : 587 pages
File Size : 41,6 Mb
Release : 2012-06-16
Category : Business & Economics
ISBN : 9780077146597

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EBOOK: Services Marketing: Integrating Customer Focus Across the Firm by Alan Wilson,Valarie Zeithaml,Mary Jo Bitner,Dwayne Gremler Pdf

The Second European Edition of Services Marketing: Integrating Customer Focus Across the Firm by Wilson, Zeithaml, Bitner and Gremler uniquely focuses on the development of customer relationships through quality service. Reflecting the increasing importance of the service economy, Services Marketing is the only text that put the customer's experience of services at the centre of its approach. The core theories, concepts and frameworks are retained, and specifically the gaps model, a popular feature of the book. The text moves from the foundations of services marketing before introducing the gaps model and demonstrating its application to services marketing. In the second edition, the book takes on more European and International contexts to reflect the needs of courses, lecturers and students. The second edition builds on the wealth of European and International examples, cases, and research in the first edition, offering more integration of European content. It has also be fully updated with the latest research to ensure that it continues to be seen as the text covering the very latest services marketing thinking. In addition, the cases section has been thoroughly examined and revised to offer a range of new case studies with a European and global focus. The online resources have also been fully revised and updated providing an excellent package of support for lecturers and students.