Empathy And Business Transformation

Author : Melanie Sarantou,Satu Miettinen
Publisher : Taylor & Francis
Page : 280 pages
File Size : 47,5 Mb
Release : 2022-10-05
Category : Business & Economics
ISBN : 9781000713695

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Empathy and Business Transformation by Melanie Sarantou,Satu Miettinen Pdf

Due to its potential transformative nature, empathy has increasingly received attention in business, psychology, neuroscience, education, medicine, social sciences and design, to mention only a few. During the last two decades, discussions about the role of empathy in design and creative research and practice have developed, with empathy perceived as a key instrument in human-centred design and design thinking. This book revisits the powerful concept of empathy in the new post-pandemic era in which ubiquitous digitalisation presents challenges to retaining human-centredness when developing products and services. The book presents a practical four-step approach to the challenges presented concerning how organisations can turn from merely feeling empathy with or for people, to actions of empathy and compassion that can be implemented with and by communities. A wide range of organisations and organisational settings can benefit from the presented case studies and research methods. Through them, the book explores how to discover, share and act with empathy and compassion in the new digitally driven post-pandemic era to innovate across a wide range of organisations, including for-profit and not-for-profit businesses and those in the public and third sectors. This edited volume will appeal to global researchers in the fields of product and service design and digital, social innovation, as well those interested in organisational development. The practical, interdisciplinary nature of the book and innovative four-step approach will also appeal to upper-level students.

Author : Kamales Lardi
Publisher : John Wiley & Sons
Page : 332 pages
File Size : 44,7 Mb
Release : 2022-10-24
Category : Business & Economics
ISBN : 9781119871033

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The Human Side of Digital Business Transformation by Kamales Lardi Pdf

Master the essential human component of digital transformation In The Human Side of Digital Business Transformation, veteran emerging technology expert Kamales Lardi delivers an essential and practical exploration of the real-world implementation of digital transformation. The book teaches readers how to drive digital business transformation success by addressing a key element – the people side of transformation. This includes managing internal stakeholders, such as leadership teams and employees, as well as external stakeholders, such as customer, partners and supplier. The author provides a proven digital business transformation framework that facilitates the successful execution of new digital solutions. She also discusses: Digital maturity and transformation readiness assessments complete with supplementary, online tools Best practices and key learnings that drive the human side of transformation Real-world case studies and examples from renowned business leaders that offer success factors A can't-miss resource for leadership teams, management, and board members, as well as change managers and leaders in organizations, The Human Side of Digital Business Transformation will also be invaluable for students in business and executive education programs, consultants, and other business leaders interested in digital transformation.

Author : Tony Bates,Natalie Petouhoff
Publisher : IdeaPress Publishing
Page : 195 pages
File Size : 48,6 Mb
Release : 2021-10
Category : Business & Economics
ISBN : 1646870433

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Empathy in Action by Tony Bates,Natalie Petouhoff Pdf

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets--the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.

Author : Gautham Pallapa
Publisher : John Wiley & Sons
Page : 373 pages
File Size : 44,5 Mb
Release : 2021-11-25
Category : Business & Economics
ISBN : 9781119837268

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Leading with Empathy by Gautham Pallapa Pdf

Learn to lead others through adversity with the power of human connection. In Leading with Empathy: Understanding the Needs of Today’s Workforce, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful roadmap to leading people through adversity and empowering humans in the workplace, the home, and society. Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers. Finally, the book describes how to transform the way we work by rethinking and reimagining existing processes and innovatively introducing strategic disruption. Leading with Empathy also includes: Stories, anecdotes, and personal musings that grant visibility and validation to the suffering of others Exercises and strategies to reduce stress, anxiety, and improve happiness and positivity Actions that enable leaders to empower people through empathy, collaboration, and communication. An essential read for executives, managers, and business leaders of all types, Leading with Empathy will also earn a place on the bookshelves of military, athletic, and educational leaders who seek to inspire their followers and empower humanity in the face of adversity.

Author : Gurmeet Kaur
Publisher : Unknown
Page : 298 pages
File Size : 50,5 Mb
Release : 2021-12-20
Category : Electronic
ISBN : 1637306865

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Empathy & Arrogance by Gurmeet Kaur Pdf

Of the $1.3 trillion spent on digital transformation in 2018, it was estimated that $900 billion went to waste. Digital products are more than technology, they are about people-your customers. More so, these products solve human problems. Empathy & Arrogance: The Paradox of Digital Products is about how to build strong, lasting relationships with your customers through digital products. The book explores the intersection of business strategies, customer experience, technology, data and mindset. Author Gurmeet Kaur calls out to the digital community to be thoughtful and insightful when building products. Sometimes we think we know it all when, in reality, our assumptions and knowledge may have gaps. Tapping into human elements of empathy and arrogance helps us identify moments of blind arrogance and how to change them to empathetic arrogance. If you are a product builder or digital product enthusiast interested in exploring new mindsets, this innovative book is for you!

Author : Venkatesh Upadrista
Publisher : CRC Press
Page : 348 pages
File Size : 41,9 Mb
Release : 2021-05-26
Category : Business & Economics
ISBN : 9781000388794

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Formula 4.0 for Digital Transformation by Venkatesh Upadrista Pdf

A staggering 70% of digital transformations have failed as per McKinsey. The key reason why enterprises are failing in their digital transformation journey is because there is no standard framework existing in the industry that enterprises can use to transform themselves to digital. There are several books that speak about technologies such as Cloud, Artificial Intelligence and Data Analytics in silos, but none of these provides a holistic view on how enterprises can embark on a digital transformation journey and be successful using a combination of these technologies. FORMULA 4.0 is a methodology that provides clear guidance for enterprises aspiring to transform their traditional operating model to digital. Enterprises can use this framework as a readymade guide and plan their digital transformation journey. This book is intended for all chief executives, software managers, and leaders who intend to successfully lead this digital transformation journey. An enterprise can achieve success in digital transformation only of it can create an IT Platform that will enable them to adopt any new technology seamlessly into existing IT estate; deliver new products and services to the market in shorter durations; make business decisions with IT as an enabler and utilize automation in all its major business and IT processes. Achieving these goals is what defines a digital enterprise -- Formula 4.0 is a methodology for enterprises to achieve these goals and become digital. Essentially, there is no existing framework in the market that provides a step-by-step guide to enterprises on how to embark on their successful digital transformation journey. This book enables such transformations. Overall, the Formula 4.0 is an enterprise digital transformation framework that enables organizations to become truly digital.

Author : Mark Morgan,Andrew Cole,Dave Johnson,Rob Johnson
Publisher : John Wiley & Sons
Page : 288 pages
File Size : 52,5 Mb
Release : 2010-03-08
Category : Business & Economics
ISBN : 9780470474402

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Executing Your Business Transformation by Mark Morgan,Andrew Cole,Dave Johnson,Rob Johnson Pdf

Practical, tested, implementable real-world advice for transforming any business and is written by people that have “been there and done that”. Changing an organization is tough. Transformation is hard work that should not be attempted by the faint of heart or the weak of mind. But transformation is not rocket science either. By taking a realistic, simple and direct view of what is required to transform an enterprise, the authors reduce the noise and nonsense that surrounds much of the discussion of transformation and provide straight forward lessons, examples and thought provoking questions to guide the reader to a more powerful position as an agent of change. Based on the authors' decades of experience dealing with major business transformation, this book provides valuable guidance for any company engaged in large scale change brought on by shifts in the competitive landscape, mergers, acquisitions, or a major restructuring of their business model. Many organizations undergo transformation with lots of enthusiasm, but are frustrated with the results. This book contains a set of lessons gained in the process of working in and with organizations in the process of transformation. The book starts out by framing transformation and explains the overall system the enterprise that is involved in transformation. By doing so, clarity is brought to the question of why change is so difficult and problematic. What you can expect to get by reading this book is: A way of looking at transformation that is comprehensive and yet manageable without all the buzzword bingo terminology 11 critical lessons taken from the author’s broad experience on a broad range of topics that you can leverage in your situation To get some thought provoking insight from 10 key questions for each lesson that you can use to apply the lessons to your organization A comprehensive framework for leading transformation that will challenge your thinking and provide a path forward to taking immediate action With rare insight and candor, the authors provide thoughtful advice backed by examples from their comprehensive experience. If you don’t like transformation, you are going to hate irrelevance. This book is your best bet for getting the insight you need to transform your organization before it becomes irrelevant.

Author : Axel Uhl,Lars Alexander Gollenia
Publisher : Routledge
Page : 344 pages
File Size : 49,8 Mb
Release : 2016-04-08
Category : Business & Economics
ISBN : 9781317170440

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A Handbook of Business Transformation Management Methodology by Axel Uhl,Lars Alexander Gollenia Pdf

This book provides an integrative Business Transformation Management Methodology, the BTM2, with an emphasis on the balance between the rational aspects of transformation and the often underestimated emotional readiness of employees to absorb and accept transformation initiatives. Comprising four phases - Envision, Engage, Transform, and Optimize - the methodology integrates expertise from areas such as strategy, risk, and project management. Covering the formal and informal structures and roles needed for a successful transformation, the authors cover a wide range of theory to help understand the phenomenon of transformation. A '360-degree' view on what business transformation means and how to manage it successfully, this handbook is suitable for business executives dealing with organizational change. A range of illustrative case studies ensure this is also a valuable resource for academics interested in change and transformation management.

Author : Alex Fenton,Gordon Fletcher,Marie Griffiths
Publisher : Routledge
Page : 254 pages
File Size : 50,5 Mb
Release : 2019-11-25
Category : Business & Economics
ISBN : 9780429670374

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Strategic Digital Transformation by Alex Fenton,Gordon Fletcher,Marie Griffiths Pdf

Emerging technologies are having a profound impact upon business as individuals and organisations increasingly embrace the benefits of the ‘always on’ attitude that digital technologies produce. The use of the web, apps, cloud storage, GPS and Internet-connected devices has transformed the way we live, learn, play and interact – yet how a business can fully benefit from this transformation is not always clear. In response, this book enables students and business leaders to take a strategic and sustainable approach to realising the value of digital technologies. It offers results-driven solutions that successfully transform organisations into data-driven, people-focused businesses capable of sustainably competing at a global level. Split across four key parts, the material moves through understanding digital business to planning, implementing and assessing digital transformation. The current challenges facing all small organisations, including limited resources, financial pressures and the lack of dedicated IT departments, are explored. The authors consider the ways in which innovation can increase competitive advantage, how innovative business models can create new opportunities and how a data-driven perspective can release embedded value within the organisation. Contemporary international case studies and examples throughout each chapter bridge theory with practical application and systematically document the patterns of activities that enable success. This textbook is a vital resource for postgraduate and undergraduate students of digital business, innovation and transformation. By showing how to initiate digital transformation across an organisation, it will prepare business owners, directors and management of small- and medium-sized businesses to take strategic advantage of new and emerging technologies to stay ahead of their competition.

Author : Maria Ross
Publisher : Page Two
Page : 0 pages
File Size : 54,9 Mb
Release : 2019-10-22
Category : Business & Economics
ISBN : 9781989025796

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The Empathy Edge by Maria Ross Pdf

Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. Being empathetic at work means seeing the situation from another's perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change-makers and community leaders, Maria Ross reveals exactly how empathy makes brands and organizations stronger and more successful. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a more empathetic--and innovative--workplace culture. Finally, she gives you the goods on building your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits. In this practical playbook for businesses of all types, Maria Ross proves that empathy is not just good for society--it's great for business, and may transform you at a personal level, too.

Author : Tina Kuhn,Neal Frick
Publisher : Greenleaf Book Group
Page : 197 pages
File Size : 49,9 Mb
Release : 2023-01-10
Category : Business & Economics
ISBN : 9781626349957

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The E Suite by Tina Kuhn,Neal Frick Pdf

The Low Cost, High Return of Empathy in Business Empathy has emerged as a critical executive leadership tool driving significant business results. This is the definitive guide to understanding how to wield empathy in the current workplace for building high-performance organizations. With the growing awareness in business of the importance of leveraging empathy to motivate and inspire people, empathy remains the most integral leadership skill of the 21st century. This book teaches managers and business leaders how to apply empathy successfully and grow businesses in ways that support all stakeholders. The tools within help build strong organizations by focusing on diverse high-performing teams, leading your organization through empathetic communication and confrontation, guiding your team through transformation, and strengthening the company through hiring, marketing, and sales. Empathy is the keystone of any successful organization. Leaders who apply these lessons find improvements in productivity, stronger relationships with clients and colleagues, a thriving and diverse corporate culture, and significant business results.

Author : Kumaran Rajaram
Publisher : Springer Nature
Page : 471 pages
File Size : 41,5 Mb
Release : 2023-02-09
Category : Education
ISBN : 9789811992018

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Learning Intelligence: Innovative and Digital Transformative Learning Strategies by Kumaran Rajaram Pdf

This book provides holistic guidance and proposes practical frameworks to navigate complex learning environments in the rapidly evolving climate, and an environment to facilitate effective learning and knowledge transfer, while advocating a shift in the learning culture, and culture of learning, in varying contexts. It serves well for varying and cross-disciplinary clusters of individuals, particularly for academics, senior management of higher education institutions, and senior leaders of corporate organizations. This book equips readers with a deeper understanding of the evolving and dynamic issues that need to be addressed in the higher education context; to handle multifaceted situations in the process of engaging University students to be nurtured as future global leaders and knowledge workers.

Author : Maria Ross
Publisher : Unknown
Page : 0 pages
File Size : 47,8 Mb
Release : 2019
Category : Corporate culture
ISBN : 1989025803

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The Empathy Edge by Maria Ross Pdf

Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy.In this practical playbook for organizations of all types, Maria Ross pairs her knowledge as a branding expert with proven research and fascinating stories from executives, changemakers, and community leaders to prove that empathy is great for business--and may transform you at a personal level, too.Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission with your values and hire the right people, cultivating a more innovative workplace culture. Finally, she gives you the goods on building your brand in an authentic and proactive way, and shows how doing so results in happier customers, market-leading offerings, and increased profits.

Author : Simone Janson
Publisher : Best of HR - Berufebilder.de®
Page : 145 pages
File Size : 40,7 Mb
Release : 2024-04-11
Category : Business & Economics
ISBN : 9783965966321

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Leading with Empathy – Master Emotions & Strengthen Relationships in a Digital World by Simone Janson Pdf

Author : Dr Mehmet Yildiz
Publisher : Digitalmehmet
Page : 178 pages
File Size : 44,9 Mb
Release : 2021-05-01
Category : Computers
ISBN : 8210379456XXX

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Agile Business Architecture for Digital Transformation by Dr Mehmet Yildiz Pdf

We are in a frenetic and a convoluted digital age. Every organisation strives to transform its business to stay competitive in this exponentially growing digital world. Digital transformation became pervasive and ubiquitous in all business ventures. This new norm of constant transformation requires architecting our business and underlying technology stacks rapidly. Establishing agile business architecture frameworks are fundamental requirements to achieve successful digital transformation outcomes. In this book, I attempt to share my knowledge and experience using a rigorous yet agile architectural method. My aim is to add accelerated value to the broader business architecture and digital transformation communities by focusing on the practical aspect with minimal emphasis on the theoretical aspect. The content in this book is based on my architectural thought leadership experience gained in multiple large business and enterprise architecture initiatives, focusing on business capabilities, digital transformation initiatives, and enterprise modernisation engagements, reflecting hard lessons learned in these applied settings. In this book I attempt to redefine the role of business architects as primary leaders for digital transformation programs. The content reflects my experience and observations from the field. As a caveat, this book is not based on theories in the traditional business architecture textbooks which may conflict with my experience. My beta readers found this as a unique guide reflecting reality from the field. Hope it adds new insights for your role in the business digital transformation initiatives.