Empathy At Scale

Author : Darrick Jolliffe,David P. Farrington
Publisher : Taylor & Francis
Page : 260 pages
File Size : 51,6 Mb
Release : 2021-03-23
Category : Psychology
ISBN : 9781000366662

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Empathy versus Offending, Aggression and Bullying by Darrick Jolliffe,David P. Farrington Pdf

This book advances knowledge about the measurement of empathy, using the Basic Empathy Scale (BES), and how empathy is related to offending, aggression, and bullying in community and incarcerated groups. Empathy is widely accepted as one of the most important individual factors that is related to offending, aggression, and bullying, and it is common in many intervention projects to aim to improve empathy in order to reduce offending, aggression, and bullying. The BES was constructed by Jolliffe and Farrington (2006) and has been widely used in a number of countries. This book presents a collection of papers exploring the application of BES in 10 different countries (England, Portugal, Spain, Poland, Italy, the Netherlands, Croatia, Australia, Canada, and the USA). Each chapter reviews the use of the BES in that particular jurisdiction, its psychometric properties, and its importance in relation to offending, aggression, and bullying. The research includes samples from primary schools, secondary schools, and the community, as well as those who are justice-involved and on probation, in prisons and secure psychiatric hospitals. In bringing together this broad range of contributions, the book concludes with wider implications for intervention, policy, and practice. This book will be valuable for students, academics, and practitioners who are interested in developing their understanding of the complex link between empathy and a range of antisocial behaviours.

Author : Tony Bates,Natalie Petouhoff
Publisher : IdeaPress Publishing
Page : 195 pages
File Size : 42,9 Mb
Release : 2021-10
Category : Business & Economics
ISBN : 1646870433

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Empathy in Action by Tony Bates,Natalie Petouhoff Pdf

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets--the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.

Author : Dana Publicover
Publisher : Lulu.com
Page : 130 pages
File Size : 50,6 Mb
Release : 2020-01-17
Category : Business & Economics
ISBN : 9781794802087

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Empathy at Scale by Dana Publicover Pdf

How many times have you experienced organizational change that is, at best, a rebrand and business as usual at worst? To create real change, real change must occur. The way we work isn't working. Employees wear too many hats and spend all their time putting out fires instead of strategizing a brilliant future. Innovation is just a word in our tagline. We're looking for the Next Big Thing, but we can't afford to take a risk on anything different.It's time to try a new approach to problem-solving using tools already at your disposal. To understand the root cause of problems (and predict the impact of your solution), you must empathize with your user-your customer, your member, your client or even your employee. This book will teach you how to empathize with anyone and run a full-scale empathy study to collect actionable, qualitative data. You'll also learn problem-solving methods and ways to prove ideas early on to avoid costly mistakes down the line.If you find yourself with unsolvable problems and you're open to trying new ways of thinking, Empathy at Scale is the impetus you've been waiting for. Dana Publicover brings knowledge from years in startup business development, product design, user research and design thinking facilitation to show that there is always a creative solution-and it's not going to come out of routine brainstorms. Because if you could sit and think up a solution, you'd have the answer by now. This book is for anyone who knows it's time to change the way they work, who wants to change but isn't sure how, and who believes their work gets in the way of their job. REVIEWS: "Companies are beginning to realize that what is missing from their development process is a real understanding of the audiences they serve. Teams looking to gain that understanding should look to Empathy at Scale for a practical playbook to get people out of their own heads to better see into others'. Publicover has a wide variety of examples and tips to build empathy, a critical skill in the 21st century." - Gretchen Anderson, author of Mastering Collaboration "Dana's understanding of empathy and it's vital role in product and service design is as comprehensive and well-delivered in this book as any place you can find. She has rightfully put the horse in front of the cart which is the opposite of what most design thinkers do. This book is a guide to save time, save money, and create what your customers want and will use." -Cam Marston, President, Generational Insights.

Author : Philip J. Barker
Publisher : Nelson Thornes
Page : 404 pages
File Size : 49,8 Mb
Release : 2004
Category : Nurse and patient
ISBN : 0748778012

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Assessment in Psychiatric and Mental Health Nursing by Philip J. Barker Pdf

This bestseller has been updated to reflect new concepts and ideas. The assessment of mental health problems is vital to the successful planning and treatment for people suffering from them. This book provides a step-by-step guide of how to conduct this assessment, giving student nurses a humanistic perspective on the subject. New material in this second edition includes person-centered assessment and care planning, and culture and culturally-appropriate assessment and care planning.

Author : William J Reynolds
Publisher : Routledge
Page : 245 pages
File Size : 50,6 Mb
Release : 2017-11-22
Category : Social Science
ISBN : 9781351755245

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The Measurement and Development of Empathy in Nursing by William J Reynolds Pdf

This title was first published in 2000: Empathy is known to be crucial to helping relationships, but professional helpers, including nurses, do not normally display much empathy as it has not been measured in clients' terms and accordingly taught. This text examines a study in which a client-centred empathy scale was developed - the client-centred measure of empathy was found to be reliable and valid and a course designed to teach nurses to offer empathy in clients' terms was effective. The findings of the study have implications for the future design of nurse eduction and the goals of the health service.

Author : Elaine Lamonica Rigolosi
Publisher : Unknown
Page : 18 pages
File Size : 50,7 Mb
Release : 2009-12-01
Category : Electronic
ISBN : 159996192X

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Empathy Construct Rating Scale by Elaine Lamonica Rigolosi Pdf

The Empathy Construct Rating Scale is an 84-item, self-scored instrument designed to measure empathy in one's self or another person. Participants are asked to read each statement and use graduated responses (extremely unlike to extremely like) to describe how they perceive themselves or another person to be like or unlike the statement. The instrument includes scoring instructions and help with interpreting the result. Empathy in client/patient settings is essential for nurses, helpers/caregivers, physicians, associates, lawyers, counselors and other professionals. The ability to express an awareness of and appreciation for emotions can significantly influence a client/patient's satisfaction, adherence to recommendations and outcomes. In no time, this powerful profile delivers new insight that will help professionals in caring professions be better able to: Soothe others during stressful situations; Be tactful; Value the opinions and ideas of others; Respect individual differences; Protect the privacy of others; Be responsive; Show consideration of others' feelings; and more.

Author : Mohammadreza Hojat
Publisher : Springer
Page : 450 pages
File Size : 50,8 Mb
Release : 2016-04-21
Category : Psychology
ISBN : 9783319276250

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Empathy in Health Professions Education and Patient Care by Mohammadreza Hojat Pdf

In this thorough revision, updating, and expansion of his great 2007 book, Empathy in Patient Care, Professor Hojat offers all of us in healthcare education an uplifting magnum opus that is sure to greatly enhance how we conceptualize, measure, and teach the central professional virtue of empathy. Hojat’s new Empathy in Health Professions Education and Patient Care provides students and professionals across healthcare with the most scientifically rigorous, conceptually vivid, and comprehensive statement ever produced proving once and for all what we all know intuitively – empathy is healing both for those who receive it and for those who give it. This book is filled with great science, great philosophizing, and great ‘how to’ approaches to education. Every student and practitioner in healthcare today should read this and keep it by the bedside in a permanent place of honor. Stephen G Post, Ph.D., Professor of Preventive Medicine, and Founding Director of the Center for Medical Humanities, Compassionate Care, and Bioethics, School of Medicine, Stony Brook University Dr. Hojat has provided, in this new edition, a definitive resource for the evolving area of empathy research and education. For those engaged in medical student or resident education and especially for those dedicated to efforts to improve the patient experience, this book is a treasure trove of primary work in the field of empathy. Leonard H. Calabrese, D.O., Professor of Medicine, Cleveland Clinic Lerner College of Medicine of Case Western Reserve University The latest edition of Empathy in Health Professions Education and Patient Care grounds the clinical art of empathic caring in the newly recognized contributions of brain imagery and social cognitive neuroscience. Furthermore, it updates the accumulating empirical evidence for the clinical effects of empathy that has been facilitated by the widespread use of the Jefferson Scale of Empathy, a generative contribution to clinical research by this book’s author. In addition, the book is so coherently structured that each chapter contributes to an overall understanding of empathy, while also covering its subject so well that it could stand alone. This makes Empathy in Health Professions Education and Patient Care an excellent choice for clinicians, students, educators and researchers. Herbert Adler, M.D., Ph.D. Clinical Professor of Psychiatry and Human Behavior,Sidney Kimmel Medical College at Thomas Jefferson University It is my firm belief that empathy as defined and assessed by Dr. Hojat in his seminal book has far reaching implications for other areas of human interaction including business, management, government, economics, and international relations. Amir H. Mehryar, Ph.D., Emeritus Professor of Behavioral Sciences and Population Studies, Institute for Research and Training in Management and Planning, Tehran, Iran

Author : Sal Susu
Publisher : GRIN Verlag
Page : 26 pages
File Size : 49,6 Mb
Release : 2021-01-27
Category : Psychology
ISBN : 9783346336255

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The Concept of Empathy and its Methods of Measurement. A Critique by Sal Susu Pdf

Scientific Essay from the year 2020 in the subject Psychology - Personality Psychology, grade: A+, , language: English, abstract: This work deals with the concept of empathy and critique of tests that are used to measure this concept. The exact definition of the construct of empathy has been a subject of debate ever since the term was coined by Edward Titchener in 1909. He used the older German concept of "Einfühlung", which meant projecting one’s feelings onto an external object. In other words, getting somebody to feel what one is currently feeling. Titchener’s concept of empathy was broader, including the awareness of another person’s affective state, which includes their thoughts and emotions; as well as sharing other peoples’ feelings. Another theorist, Edmund Husserl, defined empathy as putting oneself into the shoes of another person. However, George Herbert Mead’s definition is the most basic one used today: the ability to role-take, or understand another person’s current situation, and adjust one’s own behaviour in response, for example, by acting prosocially. Therefore, at a broad level, most definitions of empathy include an affective component, that is, feeling other peoples’ emotions, which can be positive or negative. For example, feeling happy because somebody else is displaying outward signs or expressions of happiness such as laughter. Empathy also includes a cognitive component, which means pushing aside one’s own current point of view, and trying to see situations from another person’s vantage point by using one’s imagination.

Author : William J Reynolds
Publisher : Routledge
Page : 214 pages
File Size : 44,8 Mb
Release : 2017-11-22
Category : Social Science
ISBN : 9781351755252

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The Measurement and Development of Empathy in Nursing by William J Reynolds Pdf

This title was first published in 2000: Empathy is known to be crucial to helping relationships, but professional helpers, including nurses, do not normally display much empathy as it has not been measured in clients' terms and accordingly taught. This text examines a study in which a client-centred empathy scale was developed - the client-centred measure of empathy was found to be reliable and valid and a course designed to teach nurses to offer empathy in clients' terms was effective. The findings of the study have implications for the future design of nurse eduction and the goals of the health service.

Author : Alex Allwood
Publisher : Unknown
Page : 152 pages
File Size : 52,7 Mb
Release : 2019-11-11
Category : Business & Economics
ISBN : 1925921654

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Customer Empathy by Alex Allwood Pdf

Global performance reports show that current customer experience (CX) practices are failing organisations and their customers. Promised returns of enhanced customer value, competitive differentiation and CX as a driver of sustainable growth are not being fully realised - at best, there is only incremental gain for most organisations. Something is missing. As it stands, customer experience management and design is overdue for radical intervention. Customer empathy helps us to see the customer's world differently. Doubling down on CX practices by switching on customer empathy creates deeper understanding, more meaningful connection, aligns and unites teams and enriches decision making. Customer empathy is a powerful human resource for positively impacting customer experience excellence that until now has been largely overlooked.

Author : Nancy Eisenberg,Janet Strayer
Publisher : CUP Archive
Page : 422 pages
File Size : 41,5 Mb
Release : 1990-08-31
Category : Psychology
ISBN : 0521409861

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Empathy and Its Development by Nancy Eisenberg,Janet Strayer Pdf

A study of empathy from developmental, biological, clinical, social and historical perspectives, covering topics such as developmental changes and gender differences in empathy, the role of cognition in empathy, the socialization of empathy, its role in child abuse and the measurement of empathy.

Author : Paul Bloom
Publisher : HarperCollins
Page : 304 pages
File Size : 43,6 Mb
Release : 2016-12-06
Category : Psychology
ISBN : 9780062339355

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Against Empathy by Paul Bloom Pdf

New York Post Best Book of 2016 We often think of our capacity to experience the suffering of others as the ultimate source of goodness. Many of our wisest policy-makers, activists, scientists, and philosophers agree that the only problem with empathy is that we don’t have enough of it. Nothing could be farther from the truth, argues Yale researcher Paul Bloom. In AGAINST EMPATHY, Bloom reveals empathy to be one of the leading motivators of inequality and immorality in society. Far from helping us to improve the lives of others, empathy is a capricious and irrational emotion that appeals to our narrow prejudices. It muddles our judgment and, ironically, often leads to cruelty. We are at our best when we are smart enough not to rely on it, but to draw instead upon a more distanced compassion. Basing his argument on groundbreaking scientific findings, Bloom makes the case that some of the worst decisions made by individuals and nations—who to give money to, when to go to war, how to respond to climate change, and who to imprison—are too often motivated by honest, yet misplaced, emotions. With precision and wit, he demonstrates how empathy distorts our judgment in every aspect of our lives, from philanthropy and charity to the justice system; from medical care and education to parenting and marriage. Without empathy, Bloom insists, our decisions would be clearer, fairer, and—yes—ultimately more moral. Brilliantly argued, urgent and humane, AGAINST EMPATHY shows us that, when it comes to both major policy decisions and the choices we make in our everyday lives, limiting our impulse toward empathy is often the most compassionate choice we can make.

Author : Simon Surguladze,Dessa Bergen-Cico
Publisher : Frontiers Media SA
Page : 219 pages
File Size : 52,9 Mb
Release : 2020-07-17
Category : Electronic
ISBN : 9782889638710

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Empathy in a Broader Context: Development, Mechanisms, Remediation by Simon Surguladze,Dessa Bergen-Cico Pdf

Author : Kathy Marshack,Kathy Marshack Ph D
Publisher : Createspace Independent Publishing Platform
Page : 554 pages
File Size : 48,5 Mb
Release : 2018-03-12
Category : Electronic
ISBN : 1979969000

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When Empathy Fails by Kathy Marshack,Kathy Marshack Ph D Pdf

Have you ever... - Felt victimized, been swindled or lied to by your best friend; - Loaned money to loved ones who squandered the gift and never paid you back; - Had to fight unscrupulous prosecutors for your freedom; - Been forced to defend yourself from your vengeful ex or your ungrateful children; - Bumped into a beguiling, but shifty, stranger? If so, you've crossed paths with someone operating with Empathy Dysfunction (EmD). In this book, psychologist, Dr. Kathy Marshack, helps you not only understand why this is happening, but how to protect yourself from those hell-bent on destroying you. Narcissists, sociopaths, addicts, brain injured, autistics, a vengeful ex, corrupt city officials and greedy neighbors. What do these people have in common? According to Licensed Psychologist, Dr. Kathy Marshack, they all lack empathy. She ought to know. She endured a 12-year perfect storm of divorce, lawsuits, assaults, cyberstalking, false arrests, predatory prosecution, and the loss of her children to parental alienation. Throughout all these experiences she noticed there was a common theme, namely people with Empathy Dysfunction (EmD). Dr. Kathy Marshack does more than share her unbelievable true story, she shares: - Hard-learned lessons on how to stand up for yourself when dealing with people who could literally care less about you. - A way to identify those with a dysfunctional lack of empathy using the new Empathy Dysfunction Scale (EmD Scale), so you can shield yourself from the destruction they leave in their wake. - Clues you should never ignore for your own safety - like a rotten neighbor, friends who start believing the nasty gossip spread by your ex-partner, or a nagging feeling you're being watched. Pay attention, it may be because "they" really are out to get you. - Warrior training to protect yourself from dangerous people. If you've been hurt just once, or maybe too many times to count, by a person with EmD, apply the warrior training in this book, increase your own empathy to a higher level, and reclaim the beautiful life you are meant to live.

Author : Elizabeth Eleanor DeCourcy-Wernette
Publisher : Unknown
Page : 384 pages
File Size : 50,5 Mb
Release : 1975
Category : Child development
ISBN : WISC:89105670285

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Developing a Scale to Assess Empathy in Fifth Grade Students by Elizabeth Eleanor DeCourcy-Wernette Pdf