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Author : Janice Allen,Jenny Potter,British Library
Publisher : London : British Library
Page : 42 pages
File Size : 54,9 Mb
Release : 1986
Category : Language Arts & Disciplines
ISBN : IND:39000000073648
Author : Betty J. Turock
Publisher : Unknown
Page : 124 pages
File Size : 49,6 Mb
Release : 1990
Category : Federal aid to libraries
ISBN : PURD:32754060288887
Author : American Library Association. Public Libraries Division. Coordinating Committee on Revision of Public Library Standards
Publisher : Unknown
Page : 132 pages
File Size : 46,9 Mb
Release : 1956
Category : Libraries
ISBN : UCAL:B3926658
Author : Anneli Sundqvist,Gerd Berget,Jan Nolin,Kjell Ivar Skjerdingstad
Publisher : Springer Nature
Page : 911 pages
File Size : 48,8 Mb
Release : 2020-03-19
Category : Computers
ISBN : 9783030436872
This volume constitutes the proceedings of the 15th International Conference on Sustainable Digital Communities, iConference 2020, held in Boras, Sweden, in March 2020. The 27 full papers and the 48 short papers presented in this volume were carefully reviewed and selected from 178 submissions. They cover topics such as: sustainable communities; social media; information behavior; information literacy; user experience; inclusion; education; public libraries; archives and records; future of work; open data; scientometrics; AI and machine learning; methodological innovation.
Author : Paul Kelsey,Sigrid Kelsey
Publisher : Psychology Press
Page : 258 pages
File Size : 42,6 Mb
Release : 2003
Category : Language Arts & Disciplines
ISBN : 0789024322
Outreach Services in Academic and Special Libraries examines the creation and delivery of outreach programs designed to promote awareness of the library by meeting the information needs of underserved or uninformed patrons. This book contains the experiences of academic and special librarians who describe a wide array of successful outreach programs that are in place throughout the country. This valuable tool introduces professional librarians and library science students and faculty to current and highly innovative models of outreach services implemented in a variety of academic and special library settings.
Author : Peter Hernon,Ellen Altman
Publisher : American Library Association
Page : 226 pages
File Size : 55,5 Mb
Release : 2010-01-19
Category : Business & Economics
ISBN : 9780838910214
This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.
Author : Melissa Gross,Cindy Mediavilla,Virginia A. Walter
Publisher : Unknown
Page : 120 pages
File Size : 44,8 Mb
Release : 2016-01-13
Category : Language Arts & Disciplines
ISBN : 9780838914168
Planning and assessment are both crucial elements of a public library that functions efficiently and flexibly. So why are they often treated as separate processes? This concise book combines planning and evaluation in a holistic approach, helping public library managers and staff put library resources to work for the community. Based on a series of successful workshops, the workflow presented by the authors is made up of manageable steps for integrating outcome-based planning and evaluation (OBPE) into the routine functions of the public library. Offering step by step guidance that’s transparent and easy to follow, this book introduces the concept of OBPE and explains how it can be a streamlined, effective method of getting library users’ feedback; defines “outcomes” and shows why public libraries should use them to plan and evaluate services;shares methodologies for assessing community needs and interests, including key informant interviews, surveys, focus groups, and environmental scans;demonstrates how to use community assessment data to create outcome statements that not only guide the creation of new library services, but also provide targets for measuring the effectiveness of those services;offers techniques for designing services that directly serve the community while also achieving the outcomes the library has targeted; andprovides tips for sharing the results with stakeholders and maximizing successful outcome-based programs to leverage the library’s role in the community.Featuring plentiful examples of how to proceed through each phase of the OBPE model, this book boils down planning and evaluation into an approachable, easy to understand process for public librarians, library managers, and grant writers.
Author : John Carlo Bertot,Denise M. Davis
Publisher : Libraries Unlimited
Page : 380 pages
File Size : 53,7 Mb
Release : 2004-12-30
Category : Language Arts & Disciplines
ISBN : UOM:39015060843904
This book describes techniques for evaluating services provided through library networks, including collection development, group purchases, and reference services. Providing guides for developing evaluation instruments, testing them and applying them, it is comprehensive in its treatment of evaluating network services. Featuring contributions from some of the leaders in the area of e-metrics (Oliver Pesh, Ebsco; Judith Hiott, Houston Public; Jeff Shim, ARL e-metrics; and Chuck McClure) this book is an integrated, updated knowledge base of events in this area since 1998. It also provides a great deal of experiential knowledge concerning what libraries should do, plan for, and use in e-metrics.
Author : Peter Hernon,Ellen Altman,Robert E. Dugan
Publisher : American Library Association
Page : 507 pages
File Size : 47,8 Mb
Release : 2015-05-12
Category : Language Arts & Disciplines
ISBN : 9780838913109
This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
Author : Eric Novotny
Publisher : Routledge
Page : 251 pages
File Size : 55,5 Mb
Release : 2013-05-13
Category : Education
ISBN : 9781135804282
Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.
Author : Trine Kolderup Flaten
Publisher : Walter de Gruyter
Page : 464 pages
File Size : 46,8 Mb
Release : 2008-11-03
Category : Social Science
ISBN : 9783598440229
Rapid developments in information technology and media have resulted in increasingly diverse strategies for information retrieval by readers and users. The duty to cope with this phenomenon and to master the situation forms one of the biggest challenges facing libraries. In order to strengthen the awareness of the potential of tools for management and strategic planning, a two-day meeting was held under the auspices of IFLA's Management & Marketing Section in Bergen, Norway in August 2005. Managers of different types of libraries, researchers and educators from five continents shared their experiences with research methods, data collection, evaluation, performance measurement, best practice strategies and policies. This book contains their presentations in the form of full length articles.
Author : Christine Abbott
Publisher : London : Aslib
Page : 72 pages
File Size : 55,9 Mb
Release : 1994
Category : Information services
ISBN : IND:30000055867976
This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.
Author : Frederick Wilfrid Lancaster
Publisher : Washington : Information Resources Press
Page : 416 pages
File Size : 48,7 Mb
Release : 1977
Category : Language Arts & Disciplines
ISBN : UOM:39015004725472
The second edition of this celebrated reference combines essential material from the first edition (1977) with important extracts from another Lancaster work, If you want to evaluate your library . . . (U. of Illinois Press, 1988), and incorporates a broad range of recent evaluative studies. Unlike the first edition, which dealt primarily with academic studies, the second provides detailed information on the evaluation of public, school, and special libraries as well. In this edition, Lancaster is joined by co-author Baker (library and information science, U. of Iowa). Annotation copyrighted by Book News, Inc., Portland, OR
Author : Vernon E. Palmour,Marcia C. Bellassai,Nancy A. Van House,Public Library Association
Publisher : Chicago : American Library Association
Page : 332 pages
File Size : 44,5 Mb
Release : 1980
Category : Language Arts & Disciplines
ISBN : UOM:39015010361163
This guide from the Public Libraries Association (PLA) describes a planning process to be used by individual library systems to establish their own standards appropriate to local conditions and needs; design strategies to reach those needs; and inaugurate a planning cycle that involves continuous monitoring of progress and regular adjustment of objectives as community conditions and needs change. The introduction to the guide discusses the need for planning, the planning process, collecting and using data, and subsequent planning cycles. The first of three major sections then addresses preparing to plan, which includes the planning committee, tailoring the process to the library, information for planning, using the data, and presenting the data. Focusing on the planning process, the second section provides information on developing a community profile to determine user needs; assessing how well the library is currently meeting those needs; determining the role the library should play in the community; setting goals, objectives and priorities; developing strategies for change; implementation of the plan, including measuring activity and performance, and monitoring and evaluating progress; and the collection of management data. The third section addresses the collection and use of data, including secondary data for the community profile; statistics and performance measures for the evaluation of services; designing questionnaires, coding and processing the findings, and sample questionnaires for surveys of the library staff, citizens, students, and users; and processing the survey data. Four appendixes contain examples of library goals and objectives, sample forms and maps for the community profile, a set of sample tables for current library services, and sample tables for the analysis of survey responses. Twenty-seven figures and a 44-item selected bibliography are included. (SD)
Author : Joan Coachman Durrance,Karen E. Fisher,Marian Bouch Hinton
Publisher : American Library Association
Page : 206 pages
File Size : 48,8 Mb
Release : 2005
Category : Language Arts & Disciplines
ISBN : 0838908926
The authors developed the "How Libraries and Librarians Help (HLLH) Outcome Model," field testing it in six libraries over two years. In this practical reference, they share their findings, step-by-step HLLH methods, and library success stories that bring the process to life with outcomes like, "Empowering Youth" and "Strengthening Community."
