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Exam Room Communication For Veterinarians Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Exam Room Communication For Veterinarians book. This book definitely worth reading, it is an incredibly well-written.
Author : Jon Klingborg
Publisher : American Animal Hosp Assoc
Page : 210 pages
File Size : 50,6 Mb
Release : 2011
Category : Medical
ISBN : 9781583261699
Author : Anonim
Publisher : Unknown
Page : 140 pages
File Size : 53,7 Mb
Release : 2014-04-01
Category : Communication in medicine
ISBN : 0988183404
Phone conversations are the first step in the client experience. From welcoming greetings to on-hold etiquette, learn best practices for managing phone calls. Discover ways to convert more phone shoppers into new clients to grow your practice. In the exam room, learn how to educate pet owners about preventive care and explain finances with confidence. Get tips on handling difficult clients with grace and professionalism. When your team becomes expert communicators, clients will eagerly accept your recommendations and patients will get the care they need. Packed with scripts, this book will teach you the right words and phrases to have effective conversations with clients.
Author : Jane R. Shaw,Jason B. Coe
Publisher : John Wiley & Sons
Page : 262 pages
File Size : 50,7 Mb
Release : 2024-03-26
Category : Medical
ISBN : 9781119382751
Developing Communication Skills for Veterinary Practice Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication. Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book: Defines each communication skill, demonstrates techniques, and provides examples Emphasizes the importance of communicating effectively with clients and colleagues Provides a process and structure for coaching communication with colleagues Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails Outlines best practices for effectively communicating using technology Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.
Author : Carol Gray,Jenny Moffett
Publisher : John Wiley & Sons
Page : 216 pages
File Size : 40,9 Mb
Release : 2013-05-23
Category : Medical
ISBN : 9781118699706
This is the first definitive textbook on veterinary communication,written specifically for students and veterinary professionals by agroup of international experts. Communication is a core clinicalskill, and is now taught as a compulsory part of most veterinarydegree courses. Good communication is crucial to theveterinarian-client-patient relationship, to patient health andultimately to the success of any veterinary business. The book covers all the key areas of communication including:the basic framework for the veterinary consultation; professional,ethical and legal aspects; communication with clients andcolleagues; and coping with end-of-life and other difficultsituations. It combines the most up-to-date research with a wealthof practical information, such as: Real-life case studies to help you apply your learning to realscenarios Simple step-by-step guidelines showing you how to deal withspecific situations Examples of written resources you can use in practice This valuable textbook has been written and edited by acarefully chosen group of specialists, comprising veterinarycommunication lecturers, veterinary practitioners, trainingmanagers and counsellors.
Author : Lowell Ackerman
Publisher : John Wiley & Sons
Page : 674 pages
File Size : 50,8 Mb
Release : 2006-08-30
Category : Medical
ISBN : 9780781759847
Blackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff. Key Features: ? follows the popular Five-Minute Veterinary Consult structured format ? consistency of presentation makes for easy information retrieval ? focus is on practical rather than theoretical solutions for veterinary practice issues ? Provides examples within relevant topics Sections include: ? The veterinary marketplace ? Client relationship management ? Communications ? Financial management ? Cash management ? Human resources ? Marketing management ? Operations management ? Administrative management ? Practice safety ? Legal Issues ? Planning & Decision-making ? Facility management, design and construction Plus, appendices, list of abbreviations, glossary, and more!
Author : Lowell Ackerman
Publisher : John Wiley & Sons
Page : 1104 pages
File Size : 53,9 Mb
Release : 2021-03-11
Category : Medical
ISBN : 9781119540694
A practical guide to identifying risks in veterinary patients and tailoring their care accordingly Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners. The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book: Offers clinical guidance for accurately assessing risks for each patient Shows how to tailor veterinary care to address a patient’s specific risk factors Emphasizes prevention, early detection, and treatment Improves treatment outcomes and provides solutions to keep pets healthy and well Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care.
Author : Joanna G. Burchfield,April A. Kedrowicz
Publisher : Rowman & Littlefield
Page : 359 pages
File Size : 49,5 Mb
Release : 2023-05-22
Category : Education
ISBN : 9781666903959
This volume addresses teaching and research across disciplines, communication and identity development, and the centrality of communication in our quickly changing world. Contributors convey the social and global need, value, and responsibility of communication instruction across disciplines.
Author : Ryane E. Englar
Publisher : 5m Books Ltd
Page : 472 pages
File Size : 43,6 Mb
Release : 2020-07-12
Category : Medical
ISBN : 9781789181234
Good communication skills provide better clinical outcomes and help avoid minor as well as major mistakes. Approximately 60-80% of negligence claims against vets are related to poor communication, with new graduates especially vulnerable. Communication skills are a growing part of the curriculum in veterinary schools, recognising how fundamental clear communication is to good practice. A Guide to Oral Communication in Veterinary Medicine covers why communication skills are important, the structure of typical communications and suggested approaches, veterinary specific communication pathways and sample scripts between vet and client. Scenarios covered include everyday communication, dealing with challenging situations, different species, different settings, and communication within the veterinary team. The aim is to instil confidence and competence, build professionalism and avoid problems. Most current teaching is based on a toolbox approach developed from the human medicine model. However, there is no set standard for teaching methodology which is why this is primarily a book for students but also includes a section for educators to provide guidance in this nascent subject. 5m Books
Author : Heather Prendergast
Publisher : Elsevier Health Sciences
Page : 546 pages
File Size : 43,8 Mb
Release : 2014-09-30
Category : Medical
ISBN : 9780323291514
UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business. UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget. UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.
Author : Christopher A. Adin,Kelly D. Farnsworth
Publisher : Elsevier Health Sciences
Page : 153 pages
File Size : 47,9 Mb
Release : 2021-08-05
Category : Medical
ISBN : 9780323897471
This issue of Veterinary Clinics: Small Animal Practice, guest edited by Drs. Christopher A. Adin and Kelly D. Farnsworth, will cover Effective Communication in Veterinary Medicine. This is one of six issues each year. This issue will provide insights on the most critical and contemporary issues facing veterinary practitioners—from compassion fatigue to the use of social media. The material can be applied by veterinarians both inside and outside the workplace. Articles in this issue include, but are not limited to: Generational Difference in the Team, Intercultural Communication with Clients, Valuing Diversity in the Team, Compassion Fatigue, Suicide Warning Signs and What to Do, Performance Evaluation for Underperforming Employees, Leading and Influencing Culture Change, Veterinary Clinical Ethics and Patient Care Dilemmas, The Mentor-Mentee Relationship, and Communicating Patient Quality and Safety in Your Hospital.
Author : Cindy Lou Adams,Suzanne M. Kurtz
Publisher : Unknown
Page : 310 pages
File Size : 52,8 Mb
Release : 2017
Category : Communication in medicine
ISBN : 1910303127
"Improve clinical outcomes through better communication with clients and colleagues. This handbook is the first to offer comprehensive, evidence-based communication guidance for veterinarians at all stages of learning and across all specialties. Gain a detailed understanding of what you can do at each stage of the consultation to establish effective relationships with clients to get the best possible clinical work done in a way that is satisfying for them and uplifting for you."--Amazon.com.
Author : Andrea M. Battaglia,Andrea M. Steele
Publisher : Elsevier Health Sciences
Page : 551 pages
File Size : 48,9 Mb
Release : 2015-04-30
Category : Medical
ISBN : 9780323375207
Master the veterinary technician’s role in caring for pets requiring emergency and critical care! Small Animal Emergency and Critical Care for Veterinary Technicians, 3rd Edition provides quick access to dozens of common, life-saving protocols and procedures. Each treatment technique is described in step-by-step detail and illustrated in full color. To prepare you for the veterinary practice setting, a team approach is emphasized. This edition adds even more value with two new chapters and easy-to-apply medical math and scenario-based exercises. Written by experienced veterinary technicians Andrea Battaglia and Andrea Steele, this practical resource prepares you for success in animal hospital emergency departments and veterinary practices! - Comprehensive coverage of pain management, respiratory emergencies, and urologic emergencies provides cutting-edge treatment options for a wide variety of commonly seen presenting problems. - Step-by-step instructions on how to perform specific procedures and techniques help you successfully perform key assessment and treatment techniques. - UPDATED coverage of equipment and techniques includes the latest information on basic lab equipment, fluid therapy, and oxygen therapy. - Equipment lists for procedures ensure that you will have the appropriate tools on hand for each type of emergency situation. - Key terms, chapter outlines, and learning objectives at the beginning of each chapter focus on important content and allow easier lookup of topics. - Technician Notes highlight specific procedures, with at-a-glance guidelines including diagrams, photos, and detailed instructions. - The Art of Scheduling chapter offers solutions for managing difficult overnight shift and rotation schedules. - NEW Emergency Receiving and Client Communication in an Emergency chapters provide you with tools to improve your communication and gain client trust during stressful emergency situations. - NEW! Scenario-based training exercises challenge you to apply what you’ve learned to real-life emergency situations. - NEW! An Evolve companion website includes medical math exercises and scenarios, offering additional practice to help you prepare for the VTNE and find success in emergency and critical care settings. - NEW! High-quality, full-color photographs and illustrations accurately depict the clinical signs encountered in emergency and critical care. - NEW! Technician Notes emphasize important, need-to-know information in a concise format. - NEW! Medical Math exercises provide extra practice to help you improve your math skills.
Author : Carolyn C. Shadle
Publisher : American Animal Hosp Assoc
Page : 226 pages
File Size : 55,6 Mb
Release : 2010
Category : Medical
ISBN : 9781583261682
Author : Lisa Powell,Elizabeth A. Rozanski,John E. Rush
Publisher : John Wiley & Sons
Page : 249 pages
File Size : 45,5 Mb
Release : 2011-06-15
Category : Medical
ISBN : 9781444347685
Small Animal Emergency and Critical Care: Case Studies in Client Communication, Morbidity and Mortality provides a unique opportunity to learn from real-life case examples. Presented as a collection of short case studies, the book examines a wide range of situations likely to arise in emergency practice. The approach is modeled on the Morbidity and Mortality Conferences which were first established as a training and educational tool for medical doctors. They have now been successfully adopted in veterinary medicine as a forum for case review and learning opportunities, encouraging thorough review from different perspectives. Each chapter presents a real case, and highlights the pitfalls that both novice and experienced veterinarians can encounter. A key theme of the book is on communication issues. Owner perspectives are discussed, as well as how communications between clinicians and owners can be optimized to allow veterinarians to better meet owner expectations. The cases were provided by a variety of experienced veterinarians, primarily specialists in veterinary emergency and critical care, as well as other specialties, general practice, universities, and private institutions. This highly readable book is suitable either to absorb from cover to cover, or for reference to a specific case or situation. It highlights a number of common clinical problems and communication issues that either did or may lead to difficulties in case management, helping you to avoid these situations.
Author : Karen R. Fine
Publisher : CRC Press
Page : 194 pages
File Size : 41,8 Mb
Release : 2021-10-25
Category : Medical
ISBN : 9781000464276
This is the first guide to Veterinary Narrative Medicine, a cutting-edge approach in human medicine with multiple applications in veterinary medicine. The text combines the latest research with numerous real-world examples and practical techniques to improve client communication, patient care, and veterinary well-being. Narrative Medicine maintains that a patient should be viewed as an individual rather than an example of a disease process, and that this can be accomplished by using narrative. This book explores methods and theories from leaders in the human Narrative Medicine field while addressing topics unique to veterinary medicine. Readers will gain tools to help navigate difficult conversations and situations in clinical practice, including those involving the end of life. Narrative Medicine in Veterinary Practice also addresses the important issue of veterinary wellness. The ability to view the veterinarian's own stories and those of clients and patients as narratives may help practitioners maintain both emotional and work-place boundaries as well as decrease burnout and compassion fatigue. The book describes basic techniques to promote self-reflection and mindfulness, skills often overlooked in the veterinary profession which can improve resilience and increase the enjoyment of veterinary practice. This is important reading for veterinary practitioners, students, veterinary nurses, technicians, social workers, and all veterinary clinic staff.