Exceptional Service Makes Sense Business Sense

Author : Sally Prescott
Publisher : Unknown
Page : 240 pages
File Size : 47,8 Mb
Release : 2021-07-08
Category : Electronic
ISBN : 1838436308

Get Book

Exceptional Service Makes Sense...Business Sense by Sally Prescott Pdf

Sally Prescott has a vision that all businesses and services in the UK will deliver exceptional service. In Exceptional Service Makes Sense, Sally takes you through the 4 stages of delivering just that, leaving your customer feeling valued and likely to return. This practical guide will enable you and your team to: - Examine all aspects of your customer experience by using the five senses of see, hear, smell, taste and feel. - Build confidence, especially at times when there may be negative comments or complaints to resolve. - Objectively assess how you are doing against your own service standards. - Constantly and consistently upgrade your service delivery, so you and your team confidently deliver exceptional service to all of your customers. - Create emotional connections with your customers that drive their loyalty and build your reputation. The aim is for individuals, teams and organisations to create exceptional service experiences for each and every customer. To be clear and confident in their service delivery. It is a practical guide to be fully prepared for your customers, how to create the emotional connection and make the experience within your business memorable. This creates loyalty and profitable growth. The exercises and examples will create a process and sustained system for anyone who is serious about embracing customer service. This will lead to confidence and reassurance that your customers are receiving the exceptional experience you and they desire. It will set individuals, teams and organisations up for success. Imagine having a buzz, energy and focus on your customers that drives your reputation as being reliably exceptional. Exceptional Service Makes Sense...Business Sense.

Author : Celia Ross
Publisher : American Library Association
Page : 265 pages
File Size : 50,9 Mb
Release : 2020-07-15
Category : Language Arts & Disciplines
ISBN : 9780838919422

Get Book

Making Sense of Business Reference by Celia Ross Pdf

This is the guide to keep at your side when serving business students, job-seekers, investors, or entrepreneurs in your library.

Author : Anonim
Publisher : Unknown
Page : 76 pages
File Size : 51,6 Mb
Release : 1989
Category : Electronic
ISBN : IND:30000035482706

Get Book

Quality child care makes good business sense by Anonim Pdf

Author : Jeff Gothelf,Josh Seiden
Publisher : Harvard Business Review Press
Page : 272 pages
File Size : 50,6 Mb
Release : 2017-02-07
Category : Business & Economics
ISBN : 9781633691896

Get Book

Sense and Respond by Jeff Gothelf,Josh Seiden Pdf

The End of Assembly Line Management We’re in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people’s behavior in real time, communicate internally at extraordinary speed, and innovate continuously. These new, software-driven technologies are transforming the way companies interact with their customers, employees, and other stakeholders. This is no mere tech issue. The transformation requires a complete rethinking of the way we organize and manage work. And, as software becomes ever more integrated into every product and service, making this big shift is quickly becoming the key operational challenge for businesses of all kinds. We need a management model that doesn’t merely account for, but actually embraces, continuous change. Yet the truth is, most organizations continue to rely on outmoded, industrial-era operational models. They structure their teams, manage their people, and evolve their organizational cultures the way they always have. Now, organizations are emerging, and thriving, based on their capacity to sense and respond instantly to customer and employee behaviors. In Sense and Respond, Jeff Gothelf and Josh Seiden, leading tech experts and founders of the global Lean UX movement, vividly show how these companies operate, highlighting the new mindset and skills needed to lead and manage them—and to continuously innovate within them. In illuminating and instructive business examples, you’ll see organizations with distinctively new operating principles: shifting from managing outputs to what the authors call “outcome-focused management”; forming self-guided teams that can read and react to a fast-changing environment; creating a learning-all-the-time culture that can understand and respond to new customer behaviors and the data they generate; and finally, developing in everyone at the company the new universal skills of customer listening, assessment, and response. This engaging and practical book provides the crucial new operational and management model to help you and your organization win in a world of continuous change.

Author : Steve Krug
Publisher : Pearson Education
Page : 256 pages
File Size : 54,6 Mb
Release : 2009-08-05
Category : Computers
ISBN : 9780321648785

Get Book

Don't Make Me Think by Steve Krug Pdf

Five years and more than 100,000 copies after it was first published, it's hard to imagine anyone working in Web design who hasn't read Steve Krug's "instant classic" on Web usability, but people are still discovering it every day. In this second edition, Steve adds three new chapters in the same style as the original: wry and entertaining, yet loaded with insights and practical advice for novice and veteran alike. Don't be surprised if it completely changes the way you think about Web design. Three New Chapters! Usability as common courtesy -- Why people really leave Web sites Web Accessibility, CSS, and you -- Making sites usable and accessible Help! My boss wants me to ______. -- Surviving executive design whims "I thought usability was the enemy of design until I read the first edition of this book. Don't Make Me Think! showed me how to put myself in the position of the person who uses my site. After reading it over a couple of hours and putting its ideas to work for the past five years, I can say it has done more to improve my abilities as a Web designer than any other book. In this second edition, Steve Krug adds essential ammunition for those whose bosses, clients, stakeholders, and marketing managers insist on doing the wrong thing. If you design, write, program, own, or manage Web sites, you must read this book." -- Jeffrey Zeldman, author of Designing with Web Standards

Author : Dan R. E. Thomas
Publisher : Simon and Schuster
Page : 328 pages
File Size : 45,8 Mb
Release : 1993
Category : Strategic planning
ISBN : 9780029324448

Get Book

Business Sense by Dan R. E. Thomas Pdf

In this detailed "operating manual" for managers, Thomas, who has devoted 20 years to studying the strategies, structures, and systems of successful companies, explains and illustrates how to choose the right business, create the right strategy, design the right organizational structure, implement the right systems, and get the right people. 50 drawings.

Author : Leonardo Inghilleri,Micah Solomon
Publisher : AMACOM
Page : 190 pages
File Size : 52,6 Mb
Release : 2010-04-14
Category : Business & Economics
ISBN : 9780814415399

Get Book

Exceptional Service, Exceptional Profit by Leonardo Inghilleri,Micah Solomon Pdf

What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

Author : Julian Barnes
Publisher : Vintage
Page : 158 pages
File Size : 54,7 Mb
Release : 2011-10-05
Category : Fiction
ISBN : 9780307957337

Get Book

The Sense of an Ending by Julian Barnes Pdf

BOOKER PRIZE WINNER • NATIONAL BESTSELLER • A novel that follows a middle-aged man as he contends with a past he never much thought about—until his closest childhood friends return with a vengeance: one of them from the grave, another maddeningly present. A novel so compelling that it begs to be read in a single setting, The Sense of an Ending has the psychological and emotional depth and sophistication of Henry James at his best, and is a stunning achievement in Julian Barnes's oeuvre. Tony Webster thought he left his past behind as he built a life for himself, and his career has provided him with a secure retirement and an amicable relationship with his ex-wife and daughter, who now has a family of her own. But when he is presented with a mysterious legacy, he is forced to revise his estimation of his own nature and place in the world.

Author : Ahmed Elmezeny
Publisher : Cuvillier Verlag
Page : 248 pages
File Size : 54,8 Mb
Release : 2021-04-06
Category : Social Science
ISBN : 9783736964013

Get Book

The Complete Cost of Play by Ahmed Elmezeny Pdf

Free-to-play (F2P) games have been recently taking the market by the storm, proving to be both popular among users and developers. Delivering the core experience for free and functional or decorative benefits within the game for a small price (microtransactions), can these games really be labelled free? This research explores the costs involved in playing or taking part in free-to-play game communities through an 18-month virtual ethnography. Using a specific F2P browser game which is developed and published in Germany as a case example, interviews are conducted with professionals from the game company, as well as players of the game to explore the influence the payment model has on the various aspects of the game culture. Utilizing the circuit of culture (du Gay et al., 1997) as a theoretical framework, the research empirically explores all the contexts of the game culture in question, from official and non-official game content production and regulation, to appropriation and identification by members of the culture and the representation of themes within the game and of the game within media and public discourse.

Author : Zane L. Miller
Publisher : Ohio State University Press
Page : 220 pages
File Size : 55,5 Mb
Release : 2001
Category : Political Science
ISBN : 0814208819

Get Book

Making Sense of the City by Zane L. Miller Pdf

Through an examination of such topics as city charters, city planning texts, neighborhood organizations, municipal recreation programs, urban government reforms, urban identity, and fair housing campaigns, the authors offer insight into the process through which ideas about the nature of the city have affected action in the urban environment."--BOOK JACKET.

Author : Sandy Halliday
Publisher : Routledge
Page : 407 pages
File Size : 53,5 Mb
Release : 2008-01-14
Category : Architecture
ISBN : 9781136360763

Get Book

Sustainable Construction by Sandy Halliday Pdf

It has taken a very long time for sustainable development to be recognised as a justified restraint on inappropriate development and a primary driver of improving quality of life for all. For designers, clients and project managers this means we have to create healthy buildings and places which support communities, enhance biodiversity and contribute to reversing unsustainable trends in pollution and resource consumption. It is a very positive agenda. This groundbreaking book will help all building design, management and cost professionals to understand sustainable design and provide the technical skills needed to implement the most up-to-date concepts. Based on a hugely successful series of workshops for professionals in construction, the book covers the history of ideas, materials, measurement - both cost and benchmarking performance - environmental services, and the building design and delivery process through to post-occupancy evaluation. It covers individual buildings and the urban scale. Sustainable Construction is a master-class in how to achieve practical, affordable, replicable, sustainable design. It has something new and often surprising in it for everybody in the construction industry. For the Architect and Engineer it gives chapter and verse to the basic design issues at all scales and through the whole of the plan of work For Quantity Surveyors and cost professionals it challenges current conventions with researched case study evidence" For clients and project managers it outlines the drivers and the justification for a sustainable approach and outlines the legislative framework; and it gives guidance on procurement and project and site management issues For contractors and developers it contains a wealth of case study material, rooted in practical experience and economic reality. For teachers and students it will bust myths, liberate thinking and inform design

Author : Michael L. Kaufman
Publisher : Rowman & Littlefield
Page : 207 pages
File Size : 55,5 Mb
Release : 2023-12-24
Category : Education
ISBN : 9781475868319

Get Book

Doing Good and Doing Well by Michael L. Kaufman Pdf

Helping professionals of all types are everyday heroes who routinely and selflessly improve the lives of others. But they often don’t believe or realize that they also form a valuable pool of future leaders—that their specific characteristics, distinct aptitudes, and servant leader’s mindset not only prepare them, but already uncommonly equip them, to rise to the highest tiers of their organization’s leadership structure. You don’t have to be either someone who does good in the world for others or someone who makes a good living running a company or managing others. You can be both—you can remain committed to the greater good of society and still lead a for-profit or nonprofit organization or become a successful entrepreneur. You can simultaneously activate your right-brain and left-brain faculties, apply your honed service-oriented side and your business-savvy side. How does the author know this can be done? Because he did it himself! Sharing lessons learned over a 30-year career and featuring plentiful anecdotes to illustrate the pointed discussions and central themes, Doing Good and Doing Well: Inspiring Helping Professionals to Become Leaders in Their Organizations aims to inspire helpers to exercise the power they already possess and encourage them to travel a fruitful and fulfilling path to professional development and organizational leadership.

Author : Jay A. Conger,Rabindra N. Kanungo
Publisher : SAGE Publications
Page : 296 pages
File Size : 55,7 Mb
Release : 1998-07-15
Category : Business & Economics
ISBN : 9781452236032

Get Book

Charismatic Leadership in Organizations by Jay A. Conger,Rabindra N. Kanungo Pdf

This book not only integrates the growing body of research and theory on charismatic leadership, but also pushes back the frontiers of our knowledge by introducing new theories and insights. The authors present a comprehensive model of the charismatic leadership process. The model is documented by extensive empirical research and richly illustrated with case examples of corporate leaders.

Author : Al L. Holloway
Publisher : iUniverse
Page : 386 pages
File Size : 50,7 Mb
Release : 2008-11
Category : Political Science
ISBN : 9780595530885

Get Book

The Fruit of the Spirit by Al L. Holloway Pdf

Though the schism of valuing spirituality with respect to social work practice has lessened over the years, there continues to be a gap in our understanding as to exactly what spirituality is and how one might incorporate it within social work practice? It is my contention that social workers should not only be incorporating spirituality within their practice, but also, they should become spiritual exemplars themselves. Fruit of the Spirit: A Primer for Spiritually-minded Social Workers provides some provocative notions that will spur the reader forward on his/her spiritual development. It introduces to the reader the notion of spiritual differentiation from the animalistic notion of self (which I describe as the "indifferent-heart realm"), to the development of humanistic principles ("craving-heart realm") to the ultimate experience of our purposeful journey of being fully cognizant of our spiritual selves ("pure-heart realm"). This process is exemplified with a gardening metaphor, which the reader can progress from "seeding" (awareness of one's spiritual self and the sowing of spiritual seeds), "weeding" (the structure and care of developing our spiritual selves) and the "harvesting" (the ingesting and granting of spiritual "fruits" that has been produced). Traditional knowledge of social work practice helps to elucidate the student; whereas, embracing spiritual principles is about transforming and transcending the student to higher levels. The "fruits" that are gathered are the attributes of God (e.g., love, peace, goodness, etc.). There are exercises at the end of each chapter that will assist the reader in developing his/her spirituality.

Author : A. L. “BIG AL” Nolram
Publisher : AuthorHouse
Page : 200 pages
File Size : 48,7 Mb
Release : 2013-03-22
Category : Humor
ISBN : 9781481726672

Get Book

Does Any a This Crap Make Sense Ta Ya, or Am I Jest Funnin' Ya.....You Decide !!! by A. L. “BIG AL” Nolram Pdf

Those a Y'all Who Voted AGAINST the "CURRENT" Tit-Turd MASSA President Obamma Ramma Administration ALREADY Believe Whay's in This Here Book WITHOUT Readin' it, BUTT (and I'm a Showin' Ya My REALLY BIG BUTT Agin) The REST a Y'all Need ta Git OFF'n Yer DEAD ASSes and Yer DAMN Tater Couches and READ My DAMN Book So's Ya Don't Make THAT Mistake Agin (NOR Another'n JEST "Like" it), SOOOOO Ms Sarah Palin.....Dear Lady......AND Mr Herman Cain.......Kind Sir.........AND ALL a YOU "OTHER" NIPer CORE Constituency "Called to Service" in Chapter 3 (Barbara Walters, Robert Duvall, Oprah Winfrey, Colin Powell, Warren Buffett, Donald Trump, Bill Gates, Arnold Schwarzenagger, Jessie "The Body" Ventura, Bill O'Reilly, Glenn Beck, Rush Limbaugh, Steve Doocy, Gretchen Carlson, Brian Kilmeade, "Junior" or "Trinity", etc.) It's TIME ta Board the NIPer Train (or 13 Bomb-Bustin' Bus CONVOYYYY) !!!