Five Star Service

Author : Michael Heppell
Publisher : Financial Times/Prentice Hall
Page : 0 pages
File Size : 52,8 Mb
Release : 2010
Category : Consumer satisfaction
ISBN : 0273734385

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5 Star Service by Michael Heppell Pdf

This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you · Delight your customers every time · Deliver remarkable results that will keep them coming back for more · Win more customers without spending a fortune · Get repeat orders and referrals from everyone you encounter Whether it’s studying the Disney parking system or enrolling students at colle≥ going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.

Author : Pearson Pearson Education
Publisher : Financial Times/Prentice Hall
Page : 0 pages
File Size : 40,9 Mb
Release : 2015
Category : Consumer satisfaction
ISBN : 1292100206

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Five Star Service by Pearson Pearson Education Pdf

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!

Author : Leonardo Inghilleri,Micah Solomon
Publisher : AMACOM
Page : 190 pages
File Size : 53,7 Mb
Release : 2010-04-14
Category : Business & Economics
ISBN : 9780814415399

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Exceptional Service, Exceptional Profit by Leonardo Inghilleri,Micah Solomon Pdf

What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

Author : Michael Heppell
Publisher : Pearson UK
Page : 297 pages
File Size : 53,7 Mb
Release : 2015-10-19
Category : Business & Economics
ISBN : 9781292100227

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Five Star Service by Michael Heppell Pdf

Author : James W. Saxton
Publisher : HC Pro, Inc.
Page : 116 pages
File Size : 40,9 Mb
Release : 2005
Category : Medical
ISBN : 1578396972

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Five- Star Customer Service by James W. Saxton Pdf

Accompanying CD-ROM contains ... "several tools to help you get started and to maintain a five-star service concept."--Page vii.

Author : Stan Toler,Alan Nelson
Publisher : Gospel Light Publications
Page : 252 pages
File Size : 53,5 Mb
Release : 1999-04-22
Category : Religion
ISBN : 0830723501

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The Five Star Church by Stan Toler,Alan Nelson Pdf

Ever wonder how a restaurant or hotel earns a five-star rating? Is it the people? The location? The service? In most cases, it is all of this and more. Why should your church be any different? The Five Star Church reveals how you can pursue Christian excellence and uphold the Lord's command to "honor one another above yourselves" (Romans 12:10). It contains tips, tools and the inspiration you need to build a top-quality church that people will flock to and participate in. Now matter how small your ministry or budget, God can use your church effectively to make everyone there feel welcome and cared for - the marks of a five-star church!

Author : Rick DeLisi,Dan Michaeli
Publisher : John Wiley & Sons
Page : 262 pages
File Size : 53,7 Mb
Release : 2021-08-31
Category : Business & Economics
ISBN : 9781119841906

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Digital Customer Service by Rick DeLisi,Dan Michaeli Pdf

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

Author : Kevin Roberts
Publisher : powerHouse Books
Page : 256 pages
File Size : 46,9 Mb
Release : 2005-12-01
Category : Business & Economics
ISBN : 9781576875346

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Lovemarks by Kevin Roberts Pdf

"Ideas move mountains, especially in turbulent times. Lovemarks is the product of the fertile-iconoclast mind of Kevin Roberts, CEO Worldwide of Saatchi & Saatchi. Roberts argues vociferously, and with a ton of data to support him, that traditional branding practices have become stultified. What’s needed are customer Love affairs. Roberts lays out his grand scheme for mystery, magic, sensuality, and the like in his gloriously designed book Lovemarks.” —Tom Peters Tom Peters, one of the most influential business thinkers of all time, described the first edition of Lovemarks: the future beyond brands as “brilliant.” He also announced it as the “Best Business Book” published in the first five years of this century. Now translated into fourteen languages, with more than 150,000 copies in print, Lovemarks is back in a revised edition featuring a new chapter on the peculiarly human experience of shopping. The new chapter, "Diamonds in the Mine," is an insightful collection of ideas for producers and consumers, for owners of small stores and operators of superstores. So forget making lists! Shopping, says Kevin Roberts, is an emotional event. With this as a starting point, he looks at the history of shopping and how it has changed so dramatically over the last ten years. Using the Lovemark elements of Mystery, Sensuality, and Intimacy, Roberts delves into the secrets of success that can be used to create the ultimate shopping experience.

Author : Filippo Tronconi
Publisher : Routledge
Page : 254 pages
File Size : 49,9 Mb
Release : 2016-03-09
Category : Political Science
ISBN : 9781317175155

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Beppe Grillo's Five Star Movement by Filippo Tronconi Pdf

In 2009 Beppe Grillo, a well-known Italian comedian, established the Five Star Movement with the aim of sending a handful of citizens to municipal councils to act as the watchdog of a professional political class often perceived as corrupt and self-interested. However, in the Italian general elections of February 2013, despite still largely being considered a small protest movement, the party gained the undisputed role of leading political actor gaining just under 9 million votes and sending 163 Deputies and Senators to the Italian parliament. The birth and rapid rise of the Five Star Movement represents an electoral earthquake with no parallels in Italy and the whole of post-1945 Western Europe and a phenomenon likely to shape the Italian political scene for many years to come. Drawing on an extensive array of data and face-to-face interviews, this volume offers an empirically grounded explanation of the surprising electoral success of the Five Star Movement and presents a realistic picture of this party in its manifold aspects: organisational structure, communication style, linkages with civil society, ideological nature and positioning in the Italian political system.

Author : Anonim
Publisher : Unknown
Page : 796 pages
File Size : 45,8 Mb
Release : 2003
Category : Trademarks
ISBN : PSU:000066202691

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Official Gazette of the United States Patent and Trademark Office by Anonim Pdf

Author : Alexander Christiani
Publisher : Morgan James Publishing
Page : 190 pages
File Size : 47,9 Mb
Release : 2010-09-01
Category : Business & Economics
ISBN : 9781614480006

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Heartselling by Alexander Christiani Pdf

Heartselling is about selling from your heart and with your heart. It describes the paradigm shift from push marketing to pull marketing. Customers actively avoid pushy marketing and sales approaches and demand more from the companies they do business with. Heartselling is about the science and art of fostering your customer’s love to buy from you. Alexander Christiani shows dozens of time tested strategies and tactics to activate the seven magnets of attracting customers. He shows how to orchestrate all these heartselling tools into one comprehensive marketing sinfonia.

Author : Troy Waugh
Publisher : John Wiley & Sons
Page : 290 pages
File Size : 49,6 Mb
Release : 2004-04-26
Category : Business & Economics
ISBN : 9780471654759

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101 Marketing Strategies for Accounting, Law, Consulting, and Professional Services Firms by Troy Waugh Pdf

"Troy Waugh—'the rainmakers' rainmaker'—has provided a well-designed blueprint for selling professional services that skillfully draws upon his more than thirty years in the field. This practical, highly focused guide to the selling process can help our firms achieve sales successes measured not only by effort but also by bottom-line results." —Howard B. Allenberg, vice chairman and CIO, BDO Seidman, LLP Finally, peerless focus on how to break into all aspects of the selling process and the currents of relationship and buyer development. Learn how to build your personal and firm business more successfully. Covers the process of relationship and buyer development. Provides proven strategies from hundreds of the world's successful firms. Order your copy today!

Author : Peter Greenberg
Publisher : Villard
Page : 306 pages
File Size : 46,6 Mb
Release : 2004-03-09
Category : Travel
ISBN : 9781588363992

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Hotel Secrets from the Travel Detective by Peter Greenberg Pdf

Indispensable information for away-from-home lodging, from the author of the New York Times bestseller The Travel Detective In Hotel Secrets from the Travel Detective, America’s best-known and most trusted travel authority reveals the insider knowledge that can make every hotel stay as comfortable as (and sometimes even more cost-efficient than) home. With his incomparable access and nose for news, Peter Greenberg shares the secrets that people who know hotels—managers, maids, reservation clerks, bellhops, chefs, and maintenance guys—don’t want you to know about value, service, safety, security, and cleanliness. Tips include: • How to tell if your room is really clean • What never to order from room service • The real way to prevent hotel crime • How to beat excessive hotel phone charges • The exact rooms where headline-making events took place Drawn from the author’s experiences as both an investigative reporter and a constant traveler, Hotel Secrets from the Travel Detective is an essential guide to everything from luxury resorts to motels, from airport hotels and bed-and-breakfasts to outrageous (and often secret) alternatives to hotels.

Author : Jason C. Hung,Jia-Wei Chang,Yan Pei
Publisher : Springer Nature
Page : 1042 pages
File Size : 53,8 Mb
Release : 2023-06-02
Category : Computers
ISBN : 9789819920921

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Innovative Computing Vol 1 - Emerging Topics in Artificial Intelligence by Jason C. Hung,Jia-Wei Chang,Yan Pei Pdf

This book comprises select peer-reviewed proceedings of the 6th International Conference on Innovative Computing (IC 2023). The contents focus on communication networks, business intelligence and knowledge management, web intelligence, and fields related to the development of information technology. The chapters include contributions on various topics such as databases and data mining, networking and communications, web and Internet of Things, embedded systems, soft computing, social network analysis, security and privacy, optical communication, and ubiquitous/pervasive computing. This volume will serve as a comprehensive overview of the latest advances in information technology for those working as researchers in both academia and industry.

Author : Ted Coiné
Publisher : Unknown
Page : 258 pages
File Size : 48,7 Mb
Release : 2022-06-14
Category : Business & Economics
ISBN : 1663240299

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Five-Star Customer Service by Ted Coiné Pdf

A person with a good attitude and a modicum of talent can be coached and molded into just about anything in this life. That certainly goes double for customer service. Often, the right people aren't currently providing a high enough level of service simply because they haven't been exposed to it in their lives, and so they don't realize a new plateau even exists. The job of this book is to open people's eyes to their five-star potential, give them the tools they need to get there, and then get out of their way. Written in an easy-to-read, conversational style, full of real-world examples and thought-provoking discussion topics, Five-Star Customer Service is a must-read for anyone who works with the public and for every single leader, companywide.