From Private To Public Reality

Author : Laly Antoney,Prem Jose Vazhacharickal
Publisher : Prem Jose
Page : 128 pages
File Size : 54,5 Mb
Release : 2024-06-29
Category : Reference
ISBN : 9781711053271

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Service Quality and Customer Satisfaction in Private and Public Sector Banks in Kerala: A Comparative Study by Laly Antoney,Prem Jose Vazhacharickal Pdf

Quality and satisfaction are the key indicators of corporate competitiveness. Measurement of customer satisfaction based on the service quality is to be done independently and objectively to establish baseline for improvements in service delivery. Assessing customer satisfaction periodically allows bank management and policy makers to identify customers’ needs, expectations, perception and the perception- expectation gaps. The current study covers a comparative analysis of service quality and customer satisfaction among the customers of public and private sector commercial banks in Kerala. The research questions that are addressed in this study are on expectations and perceptions of retail customers from their preferred banks, relationship between service quality and customer satisfaction and the difference between the satisfaction level among private and public- sector banks in Kerala. In order to answer the above research questions, the problem is stated as “Service Quality and Customer Satisfaction- a Comparative Study between Public Sector and Private Sector Banks of Kerala.” A descriptive and analytical research was carried out by collecting responses from customers of three prominent banks from private and public sector each. This was done through an online structured questionnaire based on SERVQUAL model during July 2015 to July 2016, prior to SBI consolidation. Primary data is analysed using SPSS (V.21). Kolmogorov- Smirnov Test for the Normality is used to ensure normality of data distribution, Cronbach Alpha coefficient is used to measure reliability and validity is tested with the panel of experts. Mean, S.D. percentage, cross tabulation are used for descriptive and univariate analysis. Structural Equation Modelling, Confirmatory Factor Analysis and regression path analysis are used to conduct inferential and multivariate analysis. Z-test, Independent T-Test, Chi-Square, ANOVA Pearson Correlation, and post hoc tests are used for testing of hypothesis and comparative analysis. Modelling is done using Structural Equation Modelling approach and Path Analysis. The study reveals that the antecedents of customer satisfaction of retail banking customers of Kerala are reliability, assurance, empathy and tangibles. Responsiveness dimension do not affect customer satisfaction of banks in Kerala. There exists a gap between expected service quality and perceived service quality. Study reveals that there is significant positive correlation between service quality and customer satisfaction in the retail commercial banking services in Kerala. The level of customer satisfaction in public sector banks and private sector banks are not significantly different but same. Similarly, it is also found that, there is no significant difference in the customer satisfaction between sample banks like State Bank of India, State Bank of Travancore, Canara Bank, from public sector and Federal bank, South Indian bank and ICICI bank from private sector.

Author : Andrew Turner,James Kim On Chong-Gossard,Frederik Vervaet
Publisher : BRILL
Page : 459 pages
File Size : 48,7 Mb
Release : 2010-08-18
Category : Literary Criticism
ISBN : 9789004188839

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Private and Public Lies by Andrew Turner,James Kim On Chong-Gossard,Frederik Vervaet Pdf

This book examines despotism and deceit in the Graeco-Roman world from historical and literary perspectives, over a range of historical periods including classical Athens, the Hellenistic kingdoms, late republican and early imperial Rome, late antiquity, and Byzantium.

Author : Mark Snyder
Publisher : W H Freeman & Company
Page : 266 pages
File Size : 55,9 Mb
Release : 1987
Category : Présentation de soi
ISBN : 0716717980

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Public Appearances, Private Realities by Mark Snyder Pdf

Discusses the origins and nature of self-monitoring describes examples of high and low self-monitoring, and explains how it affects personal relationships, social behavior, and performance in the workplace

Author : Ali Madanipour
Publisher : Routledge
Page : 276 pages
File Size : 50,5 Mb
Release : 2003-09-02
Category : Architecture
ISBN : 9781134519859

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Public and Private Spaces of the City by Ali Madanipour Pdf

The relationship between public and private spheres is one of the key concerns of the modern society. This book investigates this relationship, especially as manifested in the urban space with its social and psychological significance. Through theoretical and historical examination, it explores how and why the space of human socities is subdivided into public and private sections. It starts with the private, interior space of the mind and moves step by step, through the body, home, neighborhood and the city, outwards to the most public, impersonal spaces, exploring the nature of each realm and their complex, interdependent realtionships. A stimulating and thought provoking book for any architect, architectural historian, urban planner or designer.

Author : Leon Dyczewski,John Kromkowski,Paul Peachey
Publisher : CRVP
Page : 256 pages
File Size : 42,8 Mb
Release : 1994
Category : Social Science
ISBN : 1565180518

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Private and Public Social Inventions in Modern Societies by Leon Dyczewski,John Kromkowski,Paul Peachey Pdf

Author : Gaby Frey
Publisher : Narr Francke Attempto Verlag
Page : 276 pages
File Size : 41,9 Mb
Release : 2015-11-25
Category : Literary Criticism
ISBN : 9783772055348

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Private Goes Public: Self-Narrativisation in Brian Friel's Plays by Gaby Frey Pdf

In Brian Friel's writing, the distinction between public and private is closely linked to the concepts of home, family, identity and truth. This study examines the characters' excessive introspection and their deep-seated need to disclose their most intimate knowledge and private truths to define who they are and, thus, to oppose dominant discourse or avoid heteronomy. This study begins by investigating how a number of Anglo-Irish writers publicised their characters' private versions of truth thereby illustrating what they perceived to be the space of 'Irishness'. The book then focuses on Friel's techniques of sharing his character's private views to demonstrate how he adopted and adapted these practices in his own oeuvre. As the characters' superficial inarticulateness and their vivid inner selves are repeatedly juxtaposed in Friel's texts, his oeuvre, quintessentially, displays a great unease with the concepts of communication and absolute truth.

Author : Walter W. Powell,Elisabeth S. Clemens
Publisher : Yale University Press
Page : 344 pages
File Size : 40,6 Mb
Release : 1998-03-30
Category : Social Science
ISBN : 0300174926

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Private Action and the Public Good by Walter W. Powell,Elisabeth S. Clemens Pdf

Governments around the world are turning over more of their services to private or charitable organizations, as politicians and pundits celebrate participation in civic activities. But can nonprofits provide more and higher-quality services than governments or for-profit businesses? Will nonprofits really increase social connectedness and civic engagement? This book, a sequel to Walter W. Powell’s widely acclaimed The Nonprofit Sector: A Research Handbook, brings together an original collection of writings that explores the nature of the "public good" and how private nonprofit organizations relate to it. The contributors to this book—eminent sociologists, political scientists, management scholars, historians, and economists—examine the nonprofit sector through a variety of theoretical and methodological lenses. They consider the tensions between the provision of public goods and the interests of members and donors in nonprofit organizations. They contrast religious and secular nonprofits, as well as private and nonprofit provision of child care, mental health services, and health care. And they explore the growing role of nonprofits in the United States, France, Germany, and Eastern Europe, the contribution of nonprofits to economic development, and the forms and strategies of private action.

Author : Pedro N. Teixeira,David D. Dill
Publisher : Springer Science & Business Media
Page : 352 pages
File Size : 49,5 Mb
Release : 2011-11-13
Category : Education
ISBN : 9789460914669

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Public Vices, Private Virtues?: Assessing the Effects of Marketization in Higher Education by Pedro N. Teixeira,David D. Dill Pdf

Recent years have seen the strengthening of a discourse that emphasises the virtues of markets, competition and private initiative, vis-à-vis the vices of public intervention in higher education. This volume presents a timely reflection about the effects this increasing marketization has been producing in many higher education systems worldwide. The various chapters of this volume analyse the impact of markets at the system level, with significant attention being devoted to the changes in modes of regulation, the strengthening of aspects such as privatization and inter-institutional competition in higher education systems, and the closer interaction between higher education and its economic environment. Several of the contributors devote attention as well to the implications of market forces for institutional change, notably regarding issues such as mission, organizational structure and governance and the way marketization is affecting the internal distribution of power and the definition of priorities. Finally, the volume includes several chapters focusing on the different markets of higher education, such as the academic labour market, undergraduate and postgraduate education, and research markets. Altogether these chapters provide important insights concerning the many national and institutional contexts in which the marketization of higher education has been taking place around the world.

Author : Simon Hakim,Robert M. Clark,Erwin A. Blackstone
Publisher : Springer Nature
Page : 350 pages
File Size : 43,7 Mb
Release : 2022-01-03
Category : Law
ISBN : 9783030834845

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Handbook on Public Private Partnerships in Transportation, Vol I by Simon Hakim,Robert M. Clark,Erwin A. Blackstone Pdf

This book discusses the role of public-private partnerships (PPPs) in global transportation infrastructure. Seen as a way to provide vital services in an era of shrinking government budgets, public-private partnerships have become an increasingly important part of travel infrastructure worldwide. This book describes and analyzes the structure of various models of PPPs in various countries, evaluating their effectiveness, and drawing policy implications for future use. Written by leading international researchers and practitioners in the transportation field, each chapter is a case study on the adoption, implementation, and outcome of transportation services in different municipalities. Taken together, these diverse case studies provide an integrated framework for evaluating and using PPPs. Providing rigorous empirical analysis of PPPs in transportation, this volume will be of interest to researchers in public administration, political science, and economics as well as practitioners and policymakers involved in establishing and monitoring PPPs in transportation.

Author : Clarke E. Cochran
Publisher : Routledge
Page : 241 pages
File Size : 46,5 Mb
Release : 2014-06-27
Category : Religion
ISBN : 9781317650317

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Religion in Public and Private Life (Routledge Revivals) by Clarke E. Cochran Pdf

Religious crosses the spheres of both the private life and the public institution. In a liberal democracy, public and private interests and goals prove to be inseparable. Clarke Cochran’s interdisciplinary study brings political theory and the sociology of religion together in a fresh interpretation of liberal culture. First published in 1990, this analysis begins with a reassessment of the nature of the "public" and the "private" in relation to the political. The controversy over religion and politics is examined in light of such contested issues of political life as sexuality, abortion, and the changing nature of the family. Clarifying a number of debates central to contemporary society, this timely reissue will be of particular value to students with an interest in the relationship between religious, society, and politics.

Author : Veronica Ruiz Abou-Nigm,Kasey McCall-Smith,Duncan French
Publisher : Bloomsbury Publishing
Page : 272 pages
File Size : 54,5 Mb
Release : 2018-07-26
Category : Law
ISBN : 9781509918645

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Linkages and Boundaries in Private and Public International Law by Veronica Ruiz Abou-Nigm,Kasey McCall-Smith,Duncan French Pdf

Do private and public international law coincide in their underlying objectives when it comes to their respective contribution to the realisation of global values? How do they work together towards the consistency and efficiency of the international legal order? This edited collection sets out a vision: to serve modern society, the international legal order cannot be defined as public or private. Linkages and Boundaries focuses on the interface between private and public international law and the synergies that a joint approach brings to topical issues, such as corporate social responsibility and environmental law, as well as foundational concepts such as international jurisdiction, state sovereignty and party autonomy. The book showcases the dynamic interaction between the two disciplines, with a view to contribute to a dialogue that is still only in the early stages of delivering its full potential. The collection explores ways to deepen the dialogue between these two distinct but interrelated disciplines, with a view to further their progression towards a more integrated and holistic approach to legal problems that require an international approach. The book brings together well-known experts and new voices from both disciplines and from a wide range of jurisdictions in Europe, North America and South America.

Author : Isaac Nnamdi Obasi
Publisher : Cuvillier Verlag
Page : 227 pages
File Size : 40,8 Mb
Release : 2008
Category : Education, Higher
ISBN : 9783867278218

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Private Higher Education and Public Policy in Africa by Isaac Nnamdi Obasi Pdf

Author : Edmund F. Byrne
Publisher : AuthorHouse
Page : 410 pages
File Size : 44,7 Mb
Release : 1998
Category : Political Science
ISBN : 9781585003488

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Public Power, Private Interests and Where Do We Fit In? by Edmund F. Byrne Pdf

All over the world, the statues of Mary are miraculously crying. In the meantime, a journalist in Washington D.C. is diverted away from her own personal demons when she takes it upon herself to question why the Vatican is not declaring these occurrences as miracles after witnessing the unexplainable phenomena herself. The journalist suspects her nightly barage of haunting nightmares about the violent murders of countless women from five thousand year old priestesses to women accused of being witches in the seventeenth century may have something to do with the answer, as she investigates the biggest story of her life. Women all over the world in the 21st century are feeling "the awakening" as the discovery of ancient artifacts are disproving the beliefs set forth by patriarchal religions for thousands of years. When the journalist receives a visitation from a beautiful Goddess who at first appears to be the Virgin Mary, she suddenly realizes that an ancient religious and political cover up has grossly distorted some very important historical truths. As the journalist investigates and begins to publicly write about what she has uncovered, death threats and terror follow next as powerful members of the world's patriarchal religions and the age old male-run organizations that support them fight viciously to keep one of the world's oldest and most deceptive societal form of control against women hidden from the world. But as intimidation and threats increase, so too do the miracles and visitations from the real Sleeping Goddess, as she awakens once again, to bless and protect the world while igniting the hearts and souls of oppressed women everywhere.

Author : Matthias Ruffert
Publisher : BIICL
Page : 352 pages
File Size : 45,9 Mb
Release : 2009
Category : Law
ISBN : 1905221347

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The Public-private Law Divide by Matthias Ruffert Pdf

"This publication is a collection of papers of the second meeting of the Dornburg Research Group on New Administrative Law which was held in London in May 2007"--Acknowledgments.

Author : Paula R. Backscheider,Timothy Dykstal
Publisher : Routledge
Page : 278 pages
File Size : 52,9 Mb
Release : 2014-04-08
Category : Political Science
ISBN : 9781135215187

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The Intersections of the Public and Private Spheres in Early Modern England by Paula R. Backscheider,Timothy Dykstal Pdf

The public and private spheres are conceived to be separate and complementary, useful in understanding human experience and social phenomena, gendered and perhaps "natural". Taking the usefulness of this model as a focus, these essays ask how the spheres interpenetrate.