Frontline Leadership

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The Front-Line Leader

Chris Van Gorder
The Front Line Leader Book PDF

Author : Chris Van Gorder
Publisher : John Wiley & Sons
Page : 214 pages
File Size : 44,5 Mb
Release : 2014-10-20
Category : Business & Economics
ISBN : 9781118933343

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The Front-Line Leader by Chris Van Gorder Pdf

Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.

Process Safety Leadership from the Boardroom to the Frontline

CCPS (Center for Chemical Process Safety)
Process Safety Leadership from the Boardroom to the Frontline Book PDF

Author : CCPS (Center for Chemical Process Safety)
Publisher : John Wiley & Sons
Page : 277 pages
File Size : 43,7 Mb
Release : 2019-07-11
Category : Technology & Engineering
ISBN : 9781119519317

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Process Safety Leadership from the Boardroom to the Frontline by CCPS (Center for Chemical Process Safety) Pdf

The definitive leadership guide on safe practices The release of chemicals and other hazardous materials pose significant, potentially catastrophic threats worldwide. An alarming number of such events, all of which are preventable, occur too often. Reducing the frequency of serious incidents is a fundamental responsibility of leadership at all levels, from frontline managers and supervisors to C-suite executives and the board of directors as well. Process Safety Leadership from the Boardroom to the Frontline is a practical, authoritative guide that clearly demonstrates how to create a viable culture of safety within an organization, implement and maintain disciplined management systems, and address the risks of process safety deficiencies. The most important factor in any management system is leadership. For chemical process safety management, effective and informed leadership provides direction, reinforces commitment, and drives responsibility. Written by experts from the Center for Chemical Process Safety, the world's largest provider of engineering curriculum materials for process safety, this pragmatic book contains the critical information and guidelines required to lead and manage process safety. Detailed yet accessible chapters examine topics such as strengthening management system accountability, driving operation within constraints, ensuring corporate memory, verifying execution, and more. Designed to be frequently used, shared, and discussed by leadership teams throughout an organization, this indispensable resource: Demonstrates the many ways process safety benefits an organization, based on benchmarking and broad industrial experience Develops skills and expands knowledge needed to drive consistent, reliable process safety performance Describes essential behaviors and actions for leaders to drive excellence in process safety cultures and disciplined management systems Helps establish risk criteria and safeguards for companies Presents new and previously unpublished experiences, approaches, and thinking Written for executives, plant leaders, functional managers, frontline supervisors and also individual contributors, Process Safety Leadership from the Boardroom to the Frontline provides a much-needed guide for instituting safe practices within a company. The Center for Chemical Process Safety (CCPS) has been the world leader in developing and disseminating information on process safety management and technology since 1985. The CCPS, an industry technology alliance of the American Institute of Chemical Engineers (AIChE), has published over 100 books in its process safety guidelines and process safety concepts series, and over 10 training modules through its Safety in Chemical Engineering Education (SAChE) series.

The Race Card

H. Richard Milner IV
The Race Card Book PDF

Author : H. Richard Milner IV
Publisher : Corwin Press
Page : 168 pages
File Size : 40,5 Mb
Release : 2023-03-22
Category : Education
ISBN : 9781071907795

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The Race Card by H. Richard Milner IV Pdf

Race neutral leadership is not an option. Education leaders are on the frontline in the fight for racial justice and must co-construct practices to disrupt storylines, policies, and practices that perpetuate opportunity gaps. Drawing from established research and the wisdom of teachers, young people, parents, community members, policy advocates, and school leaders, The Race Card is a guide for frontline leaders at every level to confront and disrupt racism. Designed to engage leaders in candid conversations about race and racism, this book provides a road map for building anti-racist leadership capacity in today’s turbulent political environment. Features include Eight interrelated tenets of Frontline Leadership Strategies for supporting faculty, staff, students, and the broader community in practices centering racial justice and equity Guidance for dismantling the lies and beliefs that perpetuate inequities Design principles and strategies to cultivate opportunity-rich and robust curriculum, instruction, relationships, and assessment The frontline isn’t always a comfortable place, but it’s where education leaders are needed right now. Lead the fight for truth in your school community and help change history—by putting our nation back on the path to racial justice.

Your First Leadership Job

Tacy M. Byham,Richard S. Wellins
Your First Leadership Job Book PDF

Author : Tacy M. Byham,Richard S. Wellins
Publisher : John Wiley & Sons
Page : 288 pages
File Size : 47,5 Mb
Release : 2015-04-20
Category : Business & Economics
ISBN : 9781118911969

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Your First Leadership Job by Tacy M. Byham,Richard S. Wellins Pdf

Becoming the Very Best First-Time Leader Congratulations! You’re now in charge. Perhaps it’s your first time as a leader, or maybe you want to fine-tune your skills. Either way, you’ve begun one of the most rewarding chapters of your career. But, like many beginnings, the first few years can be challenging. Fortunately, you don’t have to tackle this challenge on your own. Your First Leadership Job gives you practical advice straight from others who have walked in your shoes. Not only does it include dozens of tools to ensure your success, but it’s also based on the authors’ and DDI’s extensive experience and research, which ultimately has led to the development of millions of leaders around the world. In fact, a quarter-million leaders will be developed this year alone via DDI training. Your First Leadership Job is divided into two sections. Part 1 introduces the concept of catalyst leader—one who sparks energy, passion, and commitment in others. Your transition to catalyst leader is a major step in your leadership journey. This book provides essential tips to put you on the catalyst path. Ultimately, leadership is about the many conversations—frequent, clear, authentic, and occasionally difficult—that you will have daily. Your First Leadership Job builds awareness of the fundamental skills you’ll come to rely on to make every one of these interactions successful. Part 2 devotes 13 chapters to critical core leadership competencies, including coaching for success, hiring the best employees, turning dreaded appraisals into discussions that propel performance, and handling difficult employees. It also includes a chapter for first-time female leaders. Look at Your First Leadership Job as an indispensable companion to becoming an awesome leader—one who will make a positive, lasting impact on your team, family, and career. Visit www.yourfirstleadershipjob.com to learn more.

The Leader of the Future 2

Frances Hesselbein,Marshall Goldsmith
The Leader of the Future 2 Book PDF

Author : Frances Hesselbein,Marshall Goldsmith
Publisher : John Wiley & Sons
Page : 336 pages
File Size : 54,6 Mb
Release : 2011-02-17
Category : Business & Economics
ISBN : 9781118047255

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The Leader of the Future 2 by Frances Hesselbein,Marshall Goldsmith Pdf

The Leader of the Future 2 follows in the footsteps of the international bestseller The Leader of the Future, which has been translated into twenty-eight languages, and is one of the most widely distributed edited collections on leadership to date. In twenty-seven inspiring and insightful essays, this book celebrates the wisdom of some of the most recognized thought leaders of our day who share their unique vision of leadership for the future. Returning Contributors: Ken Blanchard with Dennis Carey, Stephen Covey, Marshall Goldsmith, Charles Handy, Sally Helgesen, Rosabeth Moss Kanter, Jim Kouzes & Barry Posner, Richard Leider, Ed Schein, Peter Senge, and Dave Ulrich with Norm Smallwood. New Contributors: John Alexander, Darlyne Bailey, Howard Gardner with Lynn Barendsen, Usman Ghani, Ronald Heifetz, Joe Maciariello, Jan Masaoka, John Mroz, Brian O'Connell, Jeff Pfeffer, Ponchitta Pierce, Srikumar Rao, General Eric Shinseki, R. Roosevelt Thomas, Noel Tichy with Chris DeRose, and Tom Tierney. "Hesselbein and Marshall Goldsmith, one of the USA's top executive coaches, edited the collection The Leader of the Future 2. Its 27 eloquent essays provide a kind of hopeful, idealistic best-case scenario for future leaders of non-profits and businesses. This is not a cookie-cutter, how-to approach. The job of the essayists is to provide food for thought and goals. The high quality of writing here should inspire anyone who has aspirations for leadership." —Bruce Rosenstein, USA Today

Developing Leadership

Christopher Mabey,Wolfgang Mayrhofer
Developing Leadership Book PDF

Author : Christopher Mabey,Wolfgang Mayrhofer
Publisher : SAGE
Page : 321 pages
File Size : 54,8 Mb
Release : 2015-06-18
Category : Business & Economics
ISBN : 9781473926936

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Developing Leadership by Christopher Mabey,Wolfgang Mayrhofer Pdf

What kind of a leader do you want to become? The role of business schools in developing future managers and leaders has long been scrutinised and critiqued. This has been exacerbated by the recent financial crisis and many books have been written that condemn business schools for producing leaders who graduate without the ability to respond to the changing world around them, innovate, or act in a responsible way. By way of remedy this provocative book takes the critique and debate further, proposing a number of ethical and spiritual resources including Heiggarian philosophy, classical Greek philosophy, and the Maori notion of wairua. It explores existing teaching practices and suggests ways that business schools can: Encourage a greater understanding of different world views Introduce different perspectives such as the arts, philosophy and spirituality Encourage the practice of responsible and ethical leadership Nurture innovation and creativity. Developing Leadership is accompanied by filmed seminars exploring the central debates, and interviews with the expert team of contributors. ′A rare thing, this book gives more than the label promises. The title is about "questions", yet each chapter gives us answers to why important issues are not addressed in business schools – and what to do about it. This is a manifesto for reform, and the next big question is what will you, reader, do about it?′ - Professor Jonathan Gosling, Director, Centre for Leadership Studies, University of Exeter, UK, and Distinguished Visiting Professor of Leadership Development, INSEAD, France

Developing Supervisors and Team Leaders

Donald L. Kirkpatrick
Developing Supervisors and Team Leaders Book PDF

Author : Donald L. Kirkpatrick
Publisher : Routledge
Page : 387 pages
File Size : 53,8 Mb
Release : 2009-11-03
Category : Business & Economics
ISBN : 9781136410680

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Developing Supervisors and Team Leaders by Donald L. Kirkpatrick Pdf

Leaders and supervisors do not grow on trees; they must be developed. 'Developing Supervisors and Team Leaders' is a practical, how-to guide for creating leaders and supervisors. Spanning topics from determining needs to evaluating performance, it covers all aspects of how to develop the skills, insights, and attitude to lead others. Kirkpatrick demonstrates how to get others to share the same focus, purpose, and efforts toward improving an organization's quality of product or service. From determining needs, planning programs and training to the final evaluation, this book provides knowledge and practical tools for developing successful leaders. Donald Kirkpatrick, Ph.D., Emeritus Professor of the University of Wisconsin, is the author of numerous books and articles on the subject of management and performance.

Front Line Leadership

Nicholas R. Ripplinger
Front Line Leadership Book PDF

Author : Nicholas R. Ripplinger
Publisher : Unknown
Page : 164 pages
File Size : 47,8 Mb
Release : 2016-03-09
Category : Electronic
ISBN : 1944177191

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Front Line Leadership by Nicholas R. Ripplinger Pdf

"Resumes don't tell employers everything they need to know about prospective leadership hires. That is never truer than with our veterans. A better approach would be to ask, 'What have you learned, and how will you apply it?'" Nick Ripplinger Through honest, compelling storytelling, Nick Ripplinger takes the reader through various scenarios and illustrates how leadership decisions, both good and bad, impact a situation and the lives of those involved. By pinpointing specific lessons he learned through these experiences, Nick offers his insights and discusses how these lessons apply not only to the military but to the business world as well. In this book Nick shares lessons such as: The danger of using fear as a leadership style The significance of documenting goals The importance of taking care of yourself The value of collaboration The consequences of not having a plan Nick offers the reader a glimpse into his head and his heart as he shares his oftentimes grueling experiences. In an honest, authentic way, Nick uses these stories to illustrate what works and what doesn't with regard to effective leadership, and further explains the results and repercussions of key decisions. The stories are entertaining, but the lessons learned at the end of each chapter are invaluable for anyone wanting to grow as a leader."

Workforce Development

Tom Short,Roger Harris
Workforce Development Book PDF

Author : Tom Short,Roger Harris
Publisher : Springer
Page : 374 pages
File Size : 43,7 Mb
Release : 2014-07-02
Category : Education
ISBN : 9789812870681

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Workforce Development by Tom Short,Roger Harris Pdf

This book is the second in a series of two volumes that reviews a broad range of strategies and practices undertaken as workplace development activities in a post-global financial crisis period when organisational volatility and survival were foremost in the minds of leaders. Drawing mainly from a wide range of major research projects conducted Australia and with some contributions from international authors, this second book is a compilation of contemporary themes and applications that were developed from individual research projects. During the global financial crisis, the Australian economy out-performed many other developed countries, but it was not immune from international pressures such as global competition, market fluctuations and an increasingly mobile workforce. These issues are reflected in many of the chapters and the combined work will inform readers about the major workforce development challenges facing public and private sector organisations. The book blends relevant literature with rich empirical evidence gathered from large and small organisations and includes application tools developed by researchers who are experts in their field. This book will be of scholarly interest to a broad audience of academics, industry leaders, human resource practitioners and students in adult education, business, psychology and social science disciplines. Moreover, the book will be of interest to education and training professionals, management consultants, and more generally, people who follow the evolution of work and its impact on contemporary society.​

Judgment

Noel M. Tichy,Warren G. Bennis
Judgment Book PDF

Author : Noel M. Tichy,Warren G. Bennis
Publisher : Penguin
Page : 412 pages
File Size : 48,8 Mb
Release : 2007-11-08
Category : Business & Economics
ISBN : 9781101216545

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Judgment by Noel M. Tichy,Warren G. Bennis Pdf

“With good judgment, little else matters. Without it, nothing else matters.” Whether we’re talking about United States presidents, CEOs, Major League coaches, or wartime generals, leaders are remembered for their best and worst judgment calls. In the face of ambiguity, uncertainty, and conflicting demands, the quality of a leader’s judgment determines the fate of the entire organization. That’s why judgment is the essence of leadership. Yet despite its importance, judgment has always been a fairly murky concept. The leadership literature has been conspicuously quiet on what, exactly, defines it. Does judgment differ from common sense or gut instinct? Is it a product of luck? Of smarts? Or is there a process for making consistently good calls? Noel Tichy and Warren Bennis have each spent decades studying and teaching leadership and advising top CEOs such as Jack Welch and Howard Schultz. Now, in their first collaboration, they offer a powerful framework for making tough calls when the stakes are high and the right path is far from obvious. They show how to recognize the critical moment before a judgment call, when swift and decisive action is essential, and also how to execute a decision after the call. Tichy and Bennis bring their three-dimensional model to life with interviews with world-class leaders who have thrived or suffered because of their judgment calls. These stories include: • Jeff Immelt, CEO of General Electric, whose judgment to grow through research and development transformed GE into the world’s premier technology growth company. • Joel Klein, chancellor of the New York City Department of Education, who made tough calls about teachers, students, and parents while turning around a troubled school system. • Jim McNerney, CEO of Boeing, whose strategic judgment helped him reinvigorate his company and restore a culture of trust and respect. • The late general Wayne Downing, who found an unexpected opportunity in the midst of crisis when he led the Special Operations raid to capture Manuel Noriega. • A. G. Lafley, CEO of Procter & Gamble, who bet $57 billion to purchase Gillette and reinvent his company. • Brad Anderson, CEO of Best Buy, who made the call to commit totally to a customer-centric strategy and led his people to execute it. Whether you’re running a small department or a global corporation, Judgment will give you a framework for evaluating any situation, making the call, and correcting if necessary during the execution phase. It will show you how to handle the overlapping domains of people, strategy, and crisis management. And it will help you teach your entire team to make the right call more often. No organization can afford to neglect this crucial discipline—and no previous book has ever brought it into such clear focus.

Leadership Basics for Frontline Managers

Bill Templeman
Leadership Basics for Frontline Managers Book PDF

Author : Bill Templeman
Publisher : CRC Press
Page : 146 pages
File Size : 55,7 Mb
Release : 2014-03-05
Category : Business & Economics
ISBN : 9781482219968

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Leadership Basics for Frontline Managers by Bill Templeman Pdf

This book is classified and organised into three major headings: personal effectiveness, leadership, and communication. It focuses on interpersonal management skills and explains what it takes to improve how frontline managers and supervisors communicate and relate to their employees and customers.

Talent Keepers

Christopher Mulligan,Craig Taylor
Talent Keepers Book PDF

Author : Christopher Mulligan,Craig Taylor
Publisher : John Wiley & Sons
Page : 134 pages
File Size : 51,9 Mb
Release : 2019-04-09
Category : Business & Economics
ISBN : 9781119558255

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Talent Keepers by Christopher Mulligan,Craig Taylor Pdf

Achieve higher levels of workforce engagement and retain more employees A strong U.S. economy with record-low unemployment rates and the shift to Millennials—now the largest generation in the workforce—are driving specific challenges for organizations to engage and retain employees. Engaged employees don't just happen, they are nurtured by organizations with great cultures and strong leadership. Talent Keepers puts a new spin on a systematic approach to employee engagement and retention with precise tactics that have achieved proven results. This book includes research-based methods of engaging employees, beginning the moment they are hired. With six client case studies that focus on how the organization put an engagement plan into practice and achieved success, readers will come away with specific, actionable strategies they can begin implementing immediately in their organization. Put an engagement plan into action Find actionable strategies Implement ways to retain your best employees Achieve success starting today If you're a top leader looking to engage and retain your best performers, Talent Keepers has you covered.

Judgment on the Front Line

Chris DeRose,Noel M. Tichy
Judgment on the Front Line Book PDF

Author : Chris DeRose,Noel M. Tichy
Publisher : Penguin
Page : 277 pages
File Size : 52,7 Mb
Release : 2012-10-11
Category : Business & Economics
ISBN : 9781101561713

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Judgment on the Front Line by Chris DeRose,Noel M. Tichy Pdf

Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care

Project Execution

Chitram Lutchman
Project Execution Book PDF

Author : Chitram Lutchman
Publisher : CRC Press
Page : 252 pages
File Size : 43,5 Mb
Release : 2016-04-19
Category : Business & Economics
ISBN : 143983864X

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Project Execution by Chitram Lutchman Pdf

Written by Chitram Lutchman, a project management professional with more than 20 years of field and business experience, Project Execution: A Practical Approach to Industrial and Commercial Project Management gives you a more optimistic view of this exciting and challenging area. The book focuses on the essential requirements for successful executi

Quantum Leadership: Creating Sustainable Value in Health Care

Nancy M. Albert,Sharon Pappas,Tim Porter-O'Grady,Kathy Malloch
Quantum Leadership Creating Sustainable Value in Health Care Book PDF

Author : Nancy M. Albert,Sharon Pappas,Tim Porter-O'Grady,Kathy Malloch
Publisher : Jones & Bartlett Learning
Page : 668 pages
File Size : 45,8 Mb
Release : 2020-10-05
Category : Medical
ISBN : 9781284202250

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Quantum Leadership: Creating Sustainable Value in Health Care by Nancy M. Albert,Sharon Pappas,Tim Porter-O'Grady,Kathy Malloch Pdf

Quantum Leadership: Creating Sustainable Value in Health Care, Sixth Edition focuses on the issue of leadership within the shifting landscape of health care.