Fundamentals Of Service Systems

Fundamentals Of Service Systems Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Fundamentals Of Service Systems book. This book definitely worth reading, it is an incredibly well-written.

Fundamentals of Service Systems

Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt
Fundamentals of Service Systems Book PDF

Author : Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt
Publisher : Unknown
Page : 128 pages
File Size : 55,9 Mb
Release : 2015
Category : Electronic
ISBN : 3319231960

Get Book

Fundamentals of Service Systems by Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt Pdf

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

Fundamentals of Service Systems

Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt
Fundamentals of Service Systems Book PDF

Author : Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt
Publisher : Springer
Page : 362 pages
File Size : 54,8 Mb
Release : 2015-12-12
Category : Computers
ISBN : 9783319231952

Get Book

Fundamentals of Service Systems by Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt Pdf

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

Service Systems Management and Engineering

Ching M. Chang
Service Systems Management and Engineering Book PDF

Author : Ching M. Chang
Publisher : John Wiley & Sons
Page : 720 pages
File Size : 50,9 Mb
Release : 2018-01-05
Category : Technology & Engineering
ISBN : 9781119507543

Get Book

Service Systems Management and Engineering by Ching M. Chang Pdf

The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.

Smart Product-Service Systems

Pai Zheng,Chun-Hsien Chen,Zuoxu Wang
Smart Product Service Systems Book PDF

Author : Pai Zheng,Chun-Hsien Chen,Zuoxu Wang
Publisher : Elsevier
Page : 254 pages
File Size : 42,5 Mb
Release : 2021-06-23
Category : Technology & Engineering
ISBN : 9780323852487

Get Book

Smart Product-Service Systems by Pai Zheng,Chun-Hsien Chen,Zuoxu Wang Pdf

Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation. Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today’s industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs. Explains what factors a company needs to consider in their transition towards digital servitization and its advantages Describes how this field relates to the sustainability movement, and how Smart PSS can be implemented in a sustainable way Includes detailed case studies from different industries, including DELTA Electronics Inc. Singapore (smart commercialization), COMAC aviation industry (smart manufacturing servitization), and Van High Tech (smart building services)

Exploring Services Science

Stefano Za,Monica Drăgoicea,Maurizio Cavallari
Exploring Services Science Book PDF

Author : Stefano Za,Monica Drăgoicea,Maurizio Cavallari
Publisher : Springer
Page : 444 pages
File Size : 47,5 Mb
Release : 2017-04-04
Category : Computers
ISBN : 9783319569253

Get Book

Exploring Services Science by Stefano Za,Monica Drăgoicea,Maurizio Cavallari Pdf

This book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017. The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IESS 2017 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation.

Exploring Service Science

Gerhard Satzger,Lia Patrício,Mohamed Zaki,Niklas Kühl,Peter Hottum
Exploring Service Science Book PDF

Author : Gerhard Satzger,Lia Patrício,Mohamed Zaki,Niklas Kühl,Peter Hottum
Publisher : Springer
Page : 421 pages
File Size : 44,6 Mb
Release : 2018-09-12
Category : Computers
ISBN : 9783030007133

Get Book

Exploring Service Science by Gerhard Satzger,Lia Patrício,Mohamed Zaki,Niklas Kühl,Peter Hottum Pdf

This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

Service Systems Science

Kyoichi Kijima
Service Systems Science Book PDF

Author : Kyoichi Kijima
Publisher : Springer
Page : 182 pages
File Size : 55,7 Mb
Release : 2014-11-13
Category : Business & Economics
ISBN : 9784431542674

Get Book

Service Systems Science by Kyoichi Kijima Pdf

The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing two strands of sciences: the science of service systems and systems sciences of service. The scale, complexity, and interdependence of today’s service systems have been driven to an unprecedented level by globalization, demographic changes, and technology developments, so that it is absolutely necessary now for us to cultivate a new frontier of service research. In response, service science has emerged during the past decade as a transdisciplinary research field that aims to clarify, analyze, and design the structure and process of service systems. Service science is strongly motivated to prove the science of service systems. To deal with complexity, interactions, and the network of, in, and among service systems, we need to take a more systemic view. Because systems sciences offers a way of thinking in relationships and interaction and theories and models to address complexity, it is legitimate to develop systems sciences of service by explicitly focusing on systemic properties of service and service systems. As a volume of the Translational Systems Sciences series, this book emphasizes, in particular, a translational systems sciences perspective when the authors are approaching service, service systems, and service innovation. Indeed, the book employs systems sciences as a common framework or language not only to approach service in a holistic way but also to take a translational approach aiming to explain, analyze, design, and support service systems and their evolution.

Fundamentals of Information Systems

Ralph Stair,George Reynolds
Fundamentals of Information Systems Book PDF

Author : Ralph Stair,George Reynolds
Publisher : Unknown
Page : 544 pages
File Size : 51,8 Mb
Release : 2015-01-01
Category : Electronic
ISBN : 1305634268

Get Book

Fundamentals of Information Systems by Ralph Stair,George Reynolds Pdf

Equipping you with a solid understanding of the core principles of IS and how it is practiced, the brief FUNDAMENTALS OF INFORMATION SYSTEMS, 8E covers the latest developments from the field and their impact on the rapidly changing role of today's IS professional. A concise nine chapters, this streamlined book includes expansive coverage of mobile solutions, energy and environmental concerns, cloud computing, IS careers, virtual communities, global IS work solutions, and social networking. You learn firsthand how information systems can increase profits and reduce costs as you explore new information on e-commerce and enterprise systems, artificial intelligence, virtual reality, green computing, and other issues reshaping the industry. The book also introduces the challenges and risks of computer crimes, hacking, and cyberterrorism. A long-running example illustrates how technology was used in the design, development, and production of this book. No matter where your career path may lead, FUNDAMENTALS OF INFORMATION SYSTEMS, 8E can help you maximize your success as an employee, a decision maker, and a business leader.

Engineering Service Systems in the Digital Age

Benedikt S. Höckmayr
Engineering Service Systems in the Digital Age Book PDF

Author : Benedikt S. Höckmayr
Publisher : Springer
Page : 314 pages
File Size : 43,8 Mb
Release : 2019-04-15
Category : Business & Economics
ISBN : 9783658262037

Get Book

Engineering Service Systems in the Digital Age by Benedikt S. Höckmayr Pdf

Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.

INCOSE Systems Engineering Handbook

INCOSE
INCOSE Systems Engineering Handbook Book PDF

Author : INCOSE
Publisher : John Wiley & Sons
Page : 304 pages
File Size : 44,7 Mb
Release : 2015-06-12
Category : Technology & Engineering
ISBN : 9781119015123

Get Book

INCOSE Systems Engineering Handbook by INCOSE Pdf

A detailed and thorough reference on the discipline and practice of systems engineering The objective of the International Council on Systems Engineering (INCOSE) Systems Engineering Handbook is to describe key process activities performed by systems engineers and other engineering professionals throughout the life cycle of a system. The book covers a wide range of fundamental system concepts that broaden the thinking of the systems engineering practitioner, such as system thinking, system science, life cycle management, specialty engineering, system of systems, and agile and iterative methods. This book also defines the discipline and practice of systems engineering for students and practicing professionals alike, providing an authoritative reference that is acknowledged worldwide. The latest edition of the INCOSE Systems Engineering Handbook: Is consistent with ISO/IEC/IEEE 15288:2015 Systems and software engineering—System life cycle processes and the Guide to the Systems Engineering Body of Knowledge (SEBoK) Has been updated to include the latest concepts of the INCOSE working groups Is the body of knowledge for the INCOSE Certification Process This book is ideal for any engineering professional who has an interest in or needs to apply systems engineering practices. This includes the experienced systems engineer who needs a convenient reference, a product engineer or engineer in another discipline who needs to perform systems engineering, a new systems engineer, or anyone interested in learning more about systems engineering.

Exploring Services Science

Mehdi Snene,Jolita Ralyte,Jean-Henry Morin
Exploring Services Science Book PDF

Author : Mehdi Snene,Jolita Ralyte,Jean-Henry Morin
Publisher : Springer Science & Business Media
Page : 247 pages
File Size : 55,8 Mb
Release : 2011-08-03
Category : Business & Economics
ISBN : 9783642215469

Get Book

Exploring Services Science by Mehdi Snene,Jolita Ralyte,Jean-Henry Morin Pdf

This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cycle of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration.

Fundamentals of Information Systems Security

David Kim,Michael G. Solomon
Fundamentals of Information Systems Security Book PDF

Author : David Kim,Michael G. Solomon
Publisher : Jones & Bartlett Publishers
Page : 569 pages
File Size : 49,8 Mb
Release : 2013-07-11
Category : Business & Economics
ISBN : 9781284031645

Get Book

Fundamentals of Information Systems Security by David Kim,Michael G. Solomon Pdf

PART OF THE JONES & BARTLETT LEARNING INFORMATION SYSTEMS SECURITY & ASSURANCE SERIES Revised and updated with the latest information from this fast-paced field, Fundamentals of Information System Security, Second Edition provides a comprehensive overview of the essential concepts readers must know as they pursue careers in information systems security. The text opens with a discussion of the new risks, threats, and vulnerabilities associated with the transformation to a digital world, including a look at how business, government, and individuals operate today. Part 2 is adapted from the Official (ISC)2 SSCP Certified Body of Knowledge and presents a high-level overview of each of the seven domains within the System Security Certified Practitioner certification. The book closes with a resource for readers who desire additional material on information security standards, education, professional certifications, and compliance laws. With its practical, conversational writing style and step-by-step examples, this text is a must-have resource for those entering the world of information systems security. New to the Second Edition: - New material on cloud computing, risk analysis, IP mobility, OMNIBus, and Agile Software Development. - Includes the most recent updates in Information Systems Security laws, certificates, standards, amendments, and the proposed Federal Information Security Amendments Act of 2013 and HITECH Act. - Provides new cases and examples pulled from real-world scenarios. - Updated data, tables, and sidebars provide the most current information in the field.

Introduction to Service Engineering

Waldemar Karwowski
Introduction to Service Engineering Book PDF

Author : Waldemar Karwowski
Publisher : John Wiley & Sons
Page : 672 pages
File Size : 45,7 Mb
Release : 2010-01-12
Category : Technology & Engineering
ISBN : 9780470382417

Get Book

Introduction to Service Engineering by Waldemar Karwowski Pdf

What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.

Handbook of Research on Serious Games as Educational, Business and Research Tools

Cruz-Cunha, Maria Manuela
Handbook of Research on Serious Games as Educational Business and Research Tools Book PDF

Author : Cruz-Cunha, Maria Manuela
Publisher : IGI Global
Page : 1434 pages
File Size : 44,8 Mb
Release : 2012-02-29
Category : Education
ISBN : 9781466601505

Get Book

Handbook of Research on Serious Games as Educational, Business and Research Tools by Cruz-Cunha, Maria Manuela Pdf

"This book presents research on the most recent technological developments in all fields of knowledge or disciplines of computer games development, including planning, design, development, marketing, business management, users and behavior"--Provided by publisher.

Advances in Services Innovations

Dieter Spath,Klaus-Peter Fähnrich
Advances in Services Innovations Book PDF

Author : Dieter Spath,Klaus-Peter Fähnrich
Publisher : Springer Science & Business Media
Page : 308 pages
File Size : 45,6 Mb
Release : 2006-12-02
Category : Technology & Engineering
ISBN : 9783540298601

Get Book

Advances in Services Innovations by Dieter Spath,Klaus-Peter Fähnrich Pdf

The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R and D activities in these fields. The book is written for researchers in engineering and management.