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Author : Ronan McIvor
Publisher : Cambridge University Press
Page : 299 pages
File Size : 53,7 Mb
Release : 2010-07-22
Category : Business & Economics
ISBN : 9780521765466
This book explores the implications of planning, implementing and managing services outsourcing arrangements.
Author : Ronan McIvor
Publisher : Cambridge University Press
Page : 298 pages
File Size : 44,8 Mb
Release : 2010-07-22
Category : Business & Economics
ISBN : 9781107717459
Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.
Author : Paul Davies
Publisher : Nicholas Brealey International
Page : 256 pages
File Size : 46,9 Mb
Release : 2008-01-28
Category : Business & Economics
ISBN : UOM:39015073622881
Proven strategies and behind the scenes advice for any company considering business in India.
Author : I. Oshri,J. Kotlarsky,L. Willcocks
Publisher : Springer
Page : 316 pages
File Size : 42,6 Mb
Release : 2008-07-03
Category : Business & Economics
ISBN : 9780230227415
This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.
Author : Mark Kobayashi-Hillary,Richard Sykes
Publisher : BCS, The Chartered Institute
Page : 223 pages
File Size : 47,7 Mb
Release : 2007
Category : Business & Economics
ISBN : 9781902505831
Offers a framework for technology-enabled services, their globalization and factors shaping their sourcing and supply. This book examines what is happening to the global services market place, developments and how they will affect us all.
Author : Roxane Gervais
Publisher : Routledge
Page : 417 pages
File Size : 46,7 Mb
Release : 2017-03-02
Category : Business & Economics
ISBN : 9781351933315
One of the most significant techniques to which companies and organizations have turned to improve service delivery and reduce costs has been outsourcing. Over the last 10 years, almost any process has been successfully outsourced. But during that period there have been failures too; projects that never realised their objectives or that had unforeseen impact on business. Global Outsourcing Strategies is a state-of-the-art guide to the best lessons to be learned for successfully implementing and outsourcing projects, or for revisiting existing operations. The 22 chapters explore some of the new areas for outsourcing, after traditional targets such as IT and finance. Information is provided on the different facets of the outsourcing process, such as contract negotiation, the risks involved in outsourcing, the need for service level agreements, the critical requirements needed to build and sustain outsourcing relationships, and ethical supply chain issues. There are also sections exploring the impact of outsourcing on organizational structures; the long term effects; legal issues; management control and inter-firm relationships; as well as case studies from both the public and private sector on the practical side of outsourcing. The book will appeal to practitioners and researchers alike. This is a must-have guide for any organization approaching outsourcing as a global (or local) strategy and for those organizations now reviewing or developing their outsourcing partnerships.
Author : Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks
Publisher : Springer Nature
Page : 315 pages
File Size : 51,9 Mb
Release : 2022-11-10
Category : Business & Economics
ISBN : 9783031120343
Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent automation, cloud services and crowdsourcing. Replete with key examples and cases, it allows students and managers alike to relate academic theory to practice, acting as a roadmap to a rapidly evolving field. For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice. This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.
Author : Gupta, Amar
Publisher : IGI Global
Page : 440 pages
File Size : 45,7 Mb
Release : 2008-03-31
Category : Business & Economics
ISBN : 9781599049731
"This book discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This book, offers industry professionals, policymakers, students, and educators with a balance between a broad overview and detailed analysis of offshore outsourcing, would make an invaluable addition to any reference library"--Provided by publisher.
Author : René A. Hernández
Publisher : UN
Page : 244 pages
File Size : 51,8 Mb
Release : 2014
Category : Political Science
ISBN : WISC:89128544053
Business services have been one of the fatest growing export areas in emerging economies over the past decade. The spread of information and communication technologies and the rise in trade liberalization have facilitated the global unbundling and offshoring of services activities from advanced to developing countries, including those in Latin America. This offshoring has gradually evolved into more sophisticated forms of business process outsourcing. Several countries in the region are now in the process of further upgrading their services exports to participate in knowledge process outsourcing, which includes research and development, product development and more advanced vertical functions and activities in the value chain. The empirical and analytical insights in this volume document how several countries in Latin America have entered the offshore services sector both through the attraction of multinational companies and the internationalization of domestic service suppliers. The future of the offshore services sector in Latin America will depend on its ability to upgrade its knowledge- and skill-intensive product offerings. This will call for the development of domestic technical capabilities, the adoption of renewed industrial policies, the promotion of backward and forward linkages, and the continued upgrading of human capital and information technology-integrated manufacturing.
Author : Lucio Cassia
Publisher : Edward Elgar Publishing
Page : 296 pages
File Size : 50,5 Mb
Release : 2010
Category : Electronic industries
ISBN : NWU:35556040815243
Globalisation and outsourcing-based strategies have reshaped the global economy. This timely book provides a strategic analysis of both the development and macro trends of the electronics industry within the wider context of global technology outsourcing. Lucio Cassia examines the whole supply chain of the electronics industry and highlights the changes due to the effects of global outsourcing. He moves on to describe hypotheses of growth, and consider likely future developments - including the reshaping of firms' competitive strategies. The author also explains the patterns of development of new technologies and changes in the competitive positioning of the firms. This innovative book will appeal to academics and scholars interested in the strategic growth of firms and technological innovation. The insights presented in the book will also interest entrepreneurs, managers and practitioners who make decisions about competitive strategies in a global context.
Author : Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks
Publisher : Springer
Page : 351 pages
File Size : 50,6 Mb
Release : 2015-01-23
Category : Business & Economics
ISBN : 9781137437440
Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.
Author : Patrick Loh
Publisher : Knowledgeworks Consultants
Page : 132 pages
File Size : 55,5 Mb
Release : 2005
Category : Computer software
ISBN : 9810541775
Author : L. Willcocks,M. Lacity
Publisher : Springer
Page : 304 pages
File Size : 55,7 Mb
Release : 2006-08-24
Category : Business & Economics
ISBN : 9780230288034
This book provides in-depth insights into the practices that lead to success in global sourcing. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, offshoring, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.
Author : Shailendra C Jain Palvia,Prashant Palvia
Publisher : World Scientific
Page : 724 pages
File Size : 43,5 Mb
Release : 2016-11-01
Category : Business & Economics
ISBN : 9789813109322
There are three stages to outsourcing: The first occurred at the dawn of industrial era in the 19th century, where mass production for consumption by many, became the norm and simple domestic means could not meet such demands. With the cost of labor soaring in developed countries, manufacturing of products started moving to countries like China to take advantage of labor arbitrage in the 1900s. This is the second stage of outsourcing. This book addresses issues and challenges in the third stage of outsourcing whose focus is on movement of services at electronic speed, utilizing the Internet platform. The book includes short essay questions, multiple choice questions, mini-cases at the end of most chapters and glossary of terms. It can also serve as a good reference book for practitioners.
Author : Farok J. Contractor,Vikas Kumar,Sumit K. Kundu,Torben Pedersen
Publisher : Cambridge University Press
Page : 493 pages
File Size : 40,7 Mb
Release : 2010-11-11
Category : Business & Economics
ISBN : 9781139492232
Companies are increasingly asking which of their value chain activities are best performed within their own company and which may be outsourced. In addition, they are also considering which pieces of their value chain may be better performed abroad. These interrelated decisions concerning outsourcing and offshoring have not only changed entire industries, they have also transformed the lives of people across the world. Hundreds of millions of jobs in emerging nations have been the direct result of outsourcing and offshoring decisions. At the same time, many people in the developed world have lost their jobs because a company has been able to find a cheaper alternative. Featuring contributions from scholars in eleven different countries, this book was the first to examine the theory and practice of outsourcing and offshoring simultaneously. It includes studies of a variety of different industries, including pharmaceuticals, automobiles, medical records, appliances, human resource management and telecommunications.