Author : Peter Murley
Publisher : Gower Publishing, Ltd.
Page : 660 pages
File Size : 49,6 Mb
Release : 1997
Category : Business & Economics
ISBN : 0566076888
Gower Handbook of Customer Service by Peter Murley Pdf
This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current best practice in all aspects of customer service management, making this a valuable addition to the renowned Gower Handbook series.