Guidelines On The Effective Delivery Of Infrastructure And Associated Services For The Olympic Games
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Guidelines on the Effective Delivery of Infrastructure and Associated Services for the Olympic Games by OECD,International Olympic Committee Pdf
These guidelines discuss cross-cutting issues that can affect the effective procurement of infrastructure and associated services necessary to host Olympic and Paralympic Games. Designed for organising committees responsible for the overall delivery of the Games, the guidelines offer examples, good practices and practical tools to help mitigate these risks.
Guidelines on the Effective Delivery of Infrastructure and Associated Services for the Olympic Games by Anonim Pdf
These guidelines discuss cross-cutting issues that can affect the effective procurement of infrastructure and associated services necessary to host Olympic and Paralympic Games. Designed for organising committees responsible for the overall delivery of the Games, the guidelines offer examples, good practices and practical tools to help mitigate these risks. They also provide checklists to help organisers of large international events assess their exposure to the risks identified in this report.
The KM Cookbook by Chris J Collison,Paul J Corney,Patricia Lee Eng Pdf
The KM Cookbook serves up a menu of success stories and strategies for organizations wanting to know more about Knowledge Management Standard ISO30401 – whether they intend to pursue certification, or simply seek to use it as a framework to review their existing programme and strategy. The arrival of an internationally agreed standard and vocabulary, imbues fresh professional credibility to the field of Knowledge Management. Moving it on from a street food market of disparate approaches, it provides knowledge managers with a brand-new kitchen, and a moment during which they can pause and consider the service that they provide to their organisations. The KM Cookbook uses the metaphor of the restaurant, its cuisine, owner, chef, staff, ingredients, menu-planners, customers – and a restaurant critic, to serve up ISO 30401 on a plate for the readers. The second half of the book illustrates aspects of the standard by exploring sixteen different examples of KM in practice around the world, through the reflections of their own ‘KM chefs’. Case studies include: General Electric, World Bank, USAID, Schlumberger, PROCERGS, Médecins Sans Frontières, Transport for London, International Olympic Committee, TechnipFMC, Linklaters, Syngenta, Defence Science & Technology Laboratory, Financial Conduct Authority, Petroleum Development Oman, Saudi Aramco and MAPNA. This book will be invaluable for CKOs, CIOs, CEOs and knowledge and information managers seeking to gain professional recognition for their function and to review their approach within a new framework.
Preparations for the London 2012 Olympic and Paralympic Games by Great Britain: Parliament: House of Commons: Committee of Public Accounts Pdf
Following on from the NAO report (HCP 252, session 2006-07; ISBN 9780102944273) published in February 2007, the Committee has examined the progress that has been made in preparing for the London 2012 Olympic and Paralympic Games and the areas of risk that will need to be managed. The report highlights seven main areas of risk including: i) the governance and delivery structures needed to co-ordinate the multiplicity of organisations and groups involved in the Games; ii) given the immovable deadline of the Games, any slippage in the delivery programme risks rising costs or a reduction in quality; iii) as the ultimate guarantor of funding for the Games, the Government needs to ensure the budget for the Games is clearly determined and effectively managed, given that the costs of the Games were seriously underestimated at the time of the bid; iv) the need for clarity in planning to ensure a lasting legacy for venues after the Games are over; and v) planning to minimise the impact of funding the Games on other National Lottery good causes.
Customer Service for Hospitality and Tourism by Simon Hudson,Louise Hudson Pdf
Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.
Festival and Special Event Management, Essentials Edition by Johnny Allen,Robert Harris,Leo Jago,Andrew Tantrai,Paul Jonson,Eamon D'Arcy Pdf
Allen’s Festival and Special Event Management, Essentials Edition serves as a concise yet comprehensive, step-by-step handbook for modern event management. This Essentials edition gives students contemporary lessons and insights that they can relate to. It brings theory to life through copious practical examples, illustrative diagrams and unique case studies demonstrating best practices and pitfalls. Industry experts from across APAC’s event planning sector have contributed content to key contemporary topics including sustainability, risk management, project management and strategic alignment to client goals. This edition also features Wiley’s Future Student Guide, a unique tool which provides expert and practical advice on career preparedness making for more future-ready graduates.
Multimedia Services in Intelligent Environments by George A. Tsihrintzis,Maria Virvou,Lakhmi C. Jain Pdf
Multimedia services are now commonly used in various activities in the daily lives of humans. Related application areas include services that allow access to large depositories of information, digital libraries, e-learning and e-education, e-government and e-governance, e-commerce and e-auctions, e-entertainment, e-health and e-medicine, and e-legal services, as well as their mobile counterparts (i.e., m-services). Despite the tremendous growth of multimedia services over the recent years, there is an increasing demand for their further development. This demand is driven by the ever-increasing desire of society for easy accessibility to information in friendly, personalized and adaptive environments. In this book at hand, we examine recent Recommendation Services. Recommendation services appear in the mobile environment, medicine/biology, tourism, education, and so on. The book includes ten chapters, which present various recently developed recommendation services. This research book is directed to professors, researchers, application engineers and students of all disciplines who are interested in learning more about recommendation services, advancing the corresponding state of the art and developing innovative recommendation services.
Projects are an important strategic management tool and a way of life in every business. But how do you get started and ensure you realize the benefits you need? Now in its 5th edition, the Project Workout is the definitive book on business-led project management. It is a valuable companion for every executive and project manager as well as a comprehensive resource for students of project management. Projects are a way of life in every business and an important strategic management tool. But how do you ensure a project realizes the benefits you need? The Project Workout provides practical advice and techniques to direct and manage a project. Aimed at both project sponsors and project managers, it works through the life cycle of a project from initial idea to successful result. The practical approach is enhanced throughout with a series of "Workouts": exercises, techniques and checklists to help you put the book’s advice into practice. The Workouts are supported by an on-line resource of tools, including MS project views, project logs and templates. This expanded edition contains a wealth of new information, including how to work with standards and methods, such as ISO 21500, BS6079 and PRINCE2 and PMBoK. The companion to this book, The Programme and Portfolio Workout, deals with directing and managing whole portfolios of projects, making sure everyone in your organization is working towards the same goals; together these books give you what you need to ensure all your projects succeed.
Congressional Record by United States. Congress Pdf
The Congressional Record is the official record of the proceedings and debates of the United States Congress. It is published daily when Congress is in session. The Congressional Record began publication in 1873. Debates for sessions prior to 1873 are recorded in The Debates and Proceedings in the Congress of the United States (1789-1824), the Register of Debates in Congress (1824-1837), and the Congressional Globe (1833-1873)
Local Economic and Employment Development (LEED) Local Development Benefits from Staging Global Events by OECD Pdf
The competition to stage major global events – such as OIympic Games, EXPOs, cultural festivals, and political summits – is more intense than ever before. Despite advances in virtual communication, large-scale gatherings of this kind have again ...
Los Angeles and the Summer Olympic Games by Eva Kassens Noor Pdf
This open access book describes the three planning approaches and legacy impacts for the Olympic Games in one locale: the city of Los Angeles, USA. The author critically compares the similarities and differences of the LA Olympics by reviewing the 1932 and 1984 Olympics and by analyzing the concurrent planning process for the 2028 Olympics. The author unravels the conditions that make (or do not make) LA28’s argument “we have staged the Games before, we can do it again” compelling. Setting the bid’s promises into the contemporary local and global mega-event contexts, the author analyzes why LA won the bids, how those wins allowed LA to negotiate concessions with the IOC and NOC, and how legacies were planned, executed, and ultimately evolved. The author concludes with a prediction which 2028 legacy promises might and might not be fulfilled given the local and international Olympic contexts.
