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Author : Anonim
Publisher : Unknown
Page : 34 pages
File Size : 53,8 Mb
Release : 1996
Category : Energy conservation
ISBN : UCR:31210024771477
Author : DIANE Publishing Company
Publisher : Unknown
Page : 30 pages
File Size : 54,7 Mb
Release : 1996-06-01
Category : Electronic
ISBN : 0788137905
Energy-efficient measures can help: lower energy costs, increase productivity, improve the bottom line, obtain attractive investment return, improve competitive position, and show environmental responsibility. Contents: saving energy is good business; six major areas for savings (lighting, buildings, HVAC and solar, equipment and machines, motors, vehicles); getting organized: a step-by-step list; financing options; where to turn for expert assistance; references and sources; quick and easy ways to save now. Illustrated.
Author : Anonim
Publisher : Unknown
Page : 652 pages
File Size : 49,8 Mb
Release : 1996
Category : Government publications
ISBN : OSU:32437011309925
Author : Anonim
Publisher : Unknown
Page : 680 pages
File Size : 49,7 Mb
Release : 1997
Category : Consumer education
ISBN : NWU:35556027974864
Author : Anonim
Publisher : Unknown
Page : 954 pages
File Size : 52,6 Mb
Release : 1997
Category : Finance, Personal
ISBN : UVA:X006026455
Author : James L. Heskett,W. Earl Sasser,Leonard A. Schlesinger
Publisher : Simon and Schuster
Page : 345 pages
File Size : 55,8 Mb
Release : 1997-04-10
Category : Business & Economics
ISBN : 9781439108307
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Author : Alfred B. Abraham
Publisher : Unknown
Page : 4 pages
File Size : 41,7 Mb
Release : 1982
Category : Cost control
ISBN : IND:30000068251432
Author : Jeremy Eden,Terri Long
Publisher : John Wiley & Sons
Page : 224 pages
File Size : 52,8 Mb
Release : 2014-03-03
Category : Business & Economics
ISBN : 9781118857922
A straightforward, valuable guide to reduce effort and raise profits Step inside any organization, even a very successful one, and you’ll probably find a lot of waste if you know where to look. From providing a feature that consumers don’t care about to exhausting efforts on tasks that only require adequate attention, there are countless areas where resources go down the drain. In Low-Hanging Fruit, Jeremy Eden and Terri Long provide seventy-seven of their most effective techniques for improvement, each drawn from their success working with major companies. For more than twenty years, Jeremy Eden and Terri Long have helped companies of all sizes make millions by harvesting their low-hanging fruit. In this practical guide, Eden and Long share valuable, refreshing insights in entertaining chapters that get straight to the point. This book shows you how to smoothly shift your approach, your priorities, and your mindset to reveal the hidden potential in your organization. Whether you are a member of a small team or a global executive, you will learn how to identify and solve hidden problems, improve productivity, and increase profits. Many people don’t realize that there are dozens of quick, easy, and affordable ways to make things better. Don’t buy into the myth that only some people have creative ideas. Typically, the people closest to the work (from the factory floor to the C-Suite) and the people closest to the customer know the best ways to improve business. We can pluck this “low-hanging fruit” every day to save time and money right away. Need to grow your company’s earnings but don’t know where to find the low-hanging fruit? The answer is right in front of you, but harvesting it takes skill. Eden and Long show you seventy-seven clever ways to discover possibilities and make meaningful changes. Low-Hanging Fruit shows you how to easily improve your job satisfaction, your team’s performance, and your company’s earnings.
Author : Raul Hernandez Ochoa
Publisher : Unknown
Page : 122 pages
File Size : 43,8 Mb
Release : 2020-03-08
Category : Electronic
ISBN : 9798622669934
Productive Profits(tm) is the protocol I created and used to help business owners reach new levels of success, clarity, and impact. Productive Profits does not only mean profit for your bottom line but profit that changes lives. As a business owner, it will profit your mindset by relieving the stressors and frustrations of feeling "trapped" in your business. Your team will profit as they have a clearer and more enjoyable path of working towards success. Your family and friends will also profit since you won't be married solely to your business and will have the leverage to allocate your time as desired. Most importantly, your impact will profit as you will be able to expand what you're able to do in your business as well as outside your business... so you can leave the legacy you were created for. Everything, in step-by-step style, is in this book and I hold nothing back! Grab your copy today and start implementing Productive Profits in your business. "Raul is like McKinsey but for entrepreneurs." - Spencer Shaw | CEO & Founder at PodKick Media "I feel like I just finished an elegant conversation with Raul. In Productive Profits he promises "simple" and he delivers, without ignoring the complexity of scaling a business." - Sheri Traxler, M.Ed. | Founder & Coach at ViERO Life " 'THINK like Raul' - that's been my motto when I go to figure out where I can streamline my business. And with one idea alone I found ways to save my company nearly $100,000 a year in cost savings. ONE IDEA. Don't just read this book, implement it! It will truly change the way you look at your business" - Jeremy Kean | Founder of Sudz Fundraising, Spiritwear Inc. and Route 40 Home & Wellness "Productive Profits is a fantastic read. Why did I have to major in business administration when I could have just read this book? Raul makes business simple and approachable through practical exercises and strategies to execute one's vision." - Epiphany Ryu | Operations Director at EpiSys Science, Inc.
Author : Potocan, Vojko,Ün?an, Mustafa C.,Nedelko, Zlatko
Publisher : IGI Global
Page : 609 pages
File Size : 42,6 Mb
Release : 2016-08-23
Category : Business & Economics
ISBN : 9781522507321
Non-profit Organizations (NPOs) are the fastest growing organizations in modern society. They exist in a liminal realm between public and private organizations, and because of this, new jurisdictions are created for NPOs. The existence of NPOs is contingent upon their adequacy, and management is a key determining factor as to whether an organization survives. The Handbook of Research on Managerial Solutions in Non-Profit Organizations provides relevant theoretical frameworks and the latest empirical research findings related to the successful management of nonprofits. Providing insights into the best practices and valuable comparisons between strategies in different contexts, this book gives invaluable support for nonprofit managers, policy makers, students, and researchers.
Author : Jeffrey L. Magee
Publisher : CRC Press
Page : 348 pages
File Size : 52,5 Mb
Release : 2020-09-10
Category : Business & Economics
ISBN : 9781000162189
Gaining a marketable and manageable advantage in today's businesses is critical to survival and growth. How individuals within organizations manage their resources and develop leadership skills is the focus of Yield Management: The Leadership Alternative for Performance and Net Profit Improvement. This book will show you how to identify excellence in an organization and model your strategies after the successes you see. Because there is no single management style that works in every situation, you will learn how to utilize alternative styles of management with each interaction to achieve maximum results and stimulate maximum performance in everyone around you.
Author : Alan Watkins
Publisher : Kogan Page Publishers
Page : 248 pages
File Size : 51,7 Mb
Release : 2015-12-03
Category : Business & Economics
ISBN : 9780749474652
Today's leaders need to change radically to meet the challenge of complex organizations in business landscapes that are in flux. This requires a step-change in development in three fundamental dimensions: how you do things, who you are, and how you relate to other people. 4D Leadership is what happens when this step-change in doing, being and relating takes place. When you move up to the next level of ability and sophistication in these three dimensions, you will have unlocked the fourth dimension (verticality) and you will receive a significant competitive advantage. Neuroscientist and leadership coach Dr Alan Watkins draws on groundbreaking research into adult development to present a framework that will transform your ability to excel as a leader. 4D Leadership isn't just a software patch for leadership skills: this is an upgrade to the next level of the human operating system, the next level of leadership development. 4D Leadership is the book for: anyone who feels overwhelmed by the competing priorities of their jobs; anyone who feels stressed by trying to maintain competitive advantage through innovation; anyone looking to develop a more responsive and rewarding strategy, drive change and take people with them, and become a truly rounded and 4-dimensional leader.
Author : Michael A. Einhorn
Publisher : Springer Science & Business Media
Page : 247 pages
File Size : 42,5 Mb
Release : 2012-12-06
Category : Business & Economics
ISBN : 9781461539766
Michael A. Einhorn In continuing to deregulate telecommunications companies, regulators have begun to consider alternative approaches to traditional cost-based price regulation as a means of encouraging monopoly efficiency, promulgating technological innova tion, protecting consumers, and reducing administrative costs. Under cost-based regulatory procedures that had been used, prices were designed to recover the regulated company's costs plus an allowed rate of return on its rate base; this strategy was costly to administer, provided no consistent incentives to cost-ef ficiency and technological improvement, afforded many opportunities for strategic misrepresentation of reported costs, and may have encouraged both uneconomic expansion of the utility's rate base and cross-subsidization of its competitive services. A category of alternative regulatory approaches can be classified broadly as social contracts. Under the general strategy of social contract regulation, regulators first delimit a group of regulated core services that they continue to regulate and then stipulate a list of constraints that the utility must agree to meet in the future; in exchange, regulators agree to detariff or deregulate entirely other competitive or nonessential services that the utility may offer. As long as no stipulated constraints are violated, the utility may price freely any service; if it reduces costs, it may keep a share of its profits. According to the National Telecommunications Information Administration (NTIA, 1987), social contract agreements of one form or another have been considered or implemented in a majority of American states.
Author : United States. Congress. Senate. Committee on Government Operations
Publisher : Unknown
Page : 336 pages
File Size : 52,7 Mb
Release : 1975
Category : Industrial productivity
ISBN : LOC:00172124409
Author : United States. Congress. Senate. Government Operations
Publisher : Unknown
Page : 334 pages
File Size : 44,5 Mb
Release : 1975
Category : Electronic
ISBN : STANFORD:36105110705097