If You Can T Measure It Maybe You Shouldn T Reflections On Measuring Safety Indicators And Goals

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If You Can't Measure It... Maybe You Shouldn't: Reflections on Measuring Safety, Indicators, and Goals

Carsten Busch
If You Can t Measure It Maybe You Shouldn t Reflections on Measuring Safety Indicators and Goals Book PDF

Author : Carsten Busch
Publisher : Unknown
Page : 120 pages
File Size : 42,7 Mb
Release : 2019-10-30
Category : Social Science
ISBN : 8269037729

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If You Can't Measure It... Maybe You Shouldn't: Reflections on Measuring Safety, Indicators, and Goals by Carsten Busch Pdf

You drive to your job on a beautiful Monday morning. The speedometer shows a steady just-below-50 km/h. On the radio, the newsreader tells you about the unemployment figures, the number of casualties of an earthquake in South-East Asia, and that the Dow Jones has fallen some points. Upon entering the gate of your company, you pass a sign that proudly announces that today is the 314th day since the last Lost Time Injury. In the hallway, you see the LEAN Kanban board that shows, among other things, production figures and sick leave statistics. At 8:30, you are all expected to gather around the board and discuss what is presented there. In the elevator to your floor, you quickly check what has happened on Linkedin. You are pleased to see the number of 'likes' that your latest post has drawn. You walk on to your desk where you see a pile of papers. On the top is a copy of the newest balanced scorecard that your boss's secretary must have dropped there, Friday afternoon. While sipping your first coffee of the day, you check your calendar and are reminded of the annual performance review at 10 O'clock.So far, you have not done one tiny piece of actual work, but you have been confronted with a mass of figures, measurement and metrics already. They are around us, all the time. But why? Do they help? How to deal with them? This little book intends to help you think about them in different, maybe better, ways and handle them better.Thirty rather compact chapters offer a critical view on measuring, indicators, metrics, goals and statistics within a context of safety. The book also tries to offer some useful and practical suggestions for different (possibly even better) approaches, or at least different ways to think about these subjects.

Measurement Madness

Dina Gray,Pietro Micheli,Andrey Pavlov
Measurement Madness Book PDF

Author : Dina Gray,Pietro Micheli,Andrey Pavlov
Publisher : John Wiley & Sons
Page : 238 pages
File Size : 48,9 Mb
Release : 2015-01-27
Category : Business & Economics
ISBN : 9781119970705

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Measurement Madness by Dina Gray,Pietro Micheli,Andrey Pavlov Pdf

A clearer, more accurate performance management strategy Over the past two decades, performance measurement has profoundly changed societies, organizations and the way we live and work. We can now access incredible quantities of data, display, review and report complex information in real time, and monitor employees and processes in detail. But have all these investments in collecting, analysing and reporting data helped companies, governments and people perform better? Measurement Madness is an engaging read, full of anecdotes so peculiar you'll hardly believe them. Each one highlights a performance measurement initiative that went wrong, explains why and – most importantly – shows you how to avoid making the same mistake yourself. The dangers of poorly designed performance measurement are numerous, and even the best how-to guides don't explain how to avoid them. Measurement Madness fills in the gap, showing how to ensure you’re measuring the right things, rewarding the behaviours that deserve rewarding, and interpreting results in a way that will improve things rather than complicate them. This book will help you to recognize, correct and even avoid common performance measurement problems, including: Measuring for the sake of measuring Assuming that measurement is an instant fix for performance issues Comparing sets of data that have nothing in common and hoping to learn something Using targets and rewards to promote certain behaviours, and achieving exactly the opposite ones. Reading Measurement Madness will enable you to design a simple, effective performance measurement system, which will have the intended result of creating value in your organization.

Escaping the Build Trap

Melissa Perri
Escaping the Build Trap Book PDF

Author : Melissa Perri
Publisher : O'Reilly Media
Page : 200 pages
File Size : 45,7 Mb
Release : 2018-11-01
Category : Business & Economics
ISBN : 9781491973769

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Escaping the Build Trap by Melissa Perri Pdf

To stay competitive in today’s market, organizations need to adopt a culture of customer-centric practices that focus on outcomes rather than outputs. Companies that live and die by outputs often fall into the "build trap," cranking out features to meet their schedule rather than the customer’s needs. In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve real customer problems while achieving business goals. By understanding how to communicate and collaborate within a company structure, you can create a product culture that benefits both the business and the customer. You’ll learn product management principles that can be applied to any organization, big or small. In five parts, this book explores: Why organizations ship features rather than cultivate the value those features represent How to set up a product organization that scales How product strategy connects a company’s vision and economic outcomes back to the product activities How to identify and pursue the right opportunities for producing value through an iterative product framework How to build a culture focused on successful outcomes over outputs

Guidelines on Producing Leading, Composite and Sentiment Indicators

United Nations
Guidelines on Producing Leading Composite and Sentiment Indicators Book PDF

Author : United Nations
Publisher : United Nations
Page : 134 pages
File Size : 54,5 Mb
Release : 2019-12-18
Category : Political Science
ISBN : 9789210045179

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Guidelines on Producing Leading, Composite and Sentiment Indicators by United Nations Pdf

Leading, composite and sentiment indicators offer a powerful way of communication of statistical information and reaching out to users of statistics. The indicators can provide relevant and timely information on aspects of the economy and the social society that are not covered by other statistics. They can also provide information on complex phenomena in simple and condensed form, for instance on the current or expected economic development or on the well-being or sense of happiness of the citizens. These Guidelines provide guidance to statistical offices on their possible roles in developing and producing leading, composite and sentiment indicators and give practical and operational guidance to statistical offices that produce or consider producing these indicators. Existing examples of good practice are also referenced.

Measurement Madness

Dina Gray
Measurement Madness Book PDF

Author : Dina Gray
Publisher : Unknown
Page : 240 pages
File Size : 52,6 Mb
Release : 2015
Category : Electronic
ISBN : OCLC:1137337455

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Measurement Madness by Dina Gray Pdf

A clearer, more accurate performance management strategy Over the past two decades, performance measurement has profoundly changed societies, organizations and the way we live and work. We can now access incredible quantities of data, display, review and report complex information in real time, and monitor employees and processes in detail. But have all these investments in collecting, analysing and reporting data helped companies, governments and people perform better? Measurement Madness is an engaging read, full of anecdotes so peculiar you'll hardly believe them. Each one highlights a performance measurement initiative that went wrong, explains why and - most importantly - shows you how to avoid making the same mistake yourself. The dangers of poorly designed performance measurement are numerous, and even the best how-to guides don't explain how to avoid them. Measurement Madness fills in the gap, showing how to ensure you're measuring the right things, rewarding the behaviours that deserve rewarding, and interpreting results in a way that will improve things rather than complicate them. This book will help you to recognize, correct and even avoid common performance measurement problems, including: Measuring for the sake of measuring Assuming that measurement is an instant fix for performance issues Comparing sets of data that have nothing in common and hoping to learn something Using targets and rewards to promote certain behaviours, and achieving exactly the opposite ones. Reading Measurement Madness will enable you to design a simple, effective performance measurement system, which will have the intended result of creating value in your organization.

Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies

OECD,World Health Organization
Improving Healthcare Quality in Europe Characteristics Effectiveness and Implementation of Different Strategies Book PDF

Author : OECD,World Health Organization
Publisher : OECD Publishing
Page : 128 pages
File Size : 49,5 Mb
Release : 2019-10-17
Category : Electronic
ISBN : 9789264805903

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Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies by OECD,World Health Organization Pdf

This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.

Zombie Scrum Survival Guide

Johannes Schartau,Christiaan Verwijs,Barry Overeem
Zombie Scrum Survival Guide Book PDF

Author : Johannes Schartau,Christiaan Verwijs,Barry Overeem
Publisher : Addison-Wesley Professional
Page : 342 pages
File Size : 45,8 Mb
Release : 2020-11-13
Category : Computers
ISBN : 9780136523376

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Zombie Scrum Survival Guide by Johannes Schartau,Christiaan Verwijs,Barry Overeem Pdf

Escape “Zombie Scrum” and Get Real Value from Agile! “Professional Scrum and Zombie Scrum are mortal enemies in eternal combat. If you relax your guard, Zombie Scrum comes back. This guide helps you stay on your guard, providing very practical tips for identifying when you have become a Zombie and how to stop this from happening. A must-have for any Zombie Scrum hunter.” --Dave West, CEO, Scrum.org “Barry, Christiaan, and Johannes have done a magnificent job of accumulating successful experiences and sharing their inspiring stories in this very practical book. They don't shy away from telling it like it is, which is why their proposals are always as useful as they are grounded in reality.” --Henri Lipmanowicz, cofounder, Liberating Structures Millions of professionals use Scrum. It is the #1 approach to agile software development in the world. Even so, by some estimates, over 70% of Scrum adoptions fall flat. Developers find themselves using “Zombie Scrum” processes that look like Scrum, but are slow, lifeless, and joyless. Scrum is just not working for them. Zombie Scrum Survival Guide reveals why Scrum runs aground and shows how to supercharge your Scrum outcomes, while having a lot more fun along the way. Humorous, visual, and extremely relatable, it offers practical approaches, exercises, and tools for escaping Zombie Scrum. Even if you are surrounded by skeptics, this book will be the antidote to help you build more of what users need, ship faster, improve more continuously, interact more successfully in any team, and feel a whole lot better about what you are doing. Suddenly, one day soon, you will remember: that is why we adopted Scrum in the first place! Learn how Zombie Scrum infects you, why it spreads, and how to inoculate yourself Get closer to your stakeholders, and wake up to their understanding of value Discover why Zombie teams can't learn, and what to do about it Clear away the specific obstacles to real continuous improvement Make self-managed teams real so people can behave like humans, not Zombies Zombie Scrum Survival Guide is for Scrum Masters, Scrum practitioners, Agile coaches and leaders, and everyone who wants to transform the promises of Scrum into reality. Register your book for convenient access to downloads, updates, and/or corrections as they become available. See inside book for details.

Social Science Research

Anol Bhattacherjee
Social Science Research Book PDF

Author : Anol Bhattacherjee
Publisher : CreateSpace
Page : 156 pages
File Size : 41,7 Mb
Release : 2012-04-01
Category : Science
ISBN : 1475146124

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Social Science Research by Anol Bhattacherjee Pdf

This book is designed to introduce doctoral and graduate students to the process of conducting scientific research in the social sciences, business, education, public health, and related disciplines. It is a one-stop, comprehensive, and compact source for foundational concepts in behavioral research, and can serve as a stand-alone text or as a supplement to research readings in any doctoral seminar or research methods class. This book is currently used as a research text at universities on six continents and will shortly be available in nine different languages.

How to Measure Anything

Douglas W. Hubbard
How to Measure Anything Book PDF

Author : Douglas W. Hubbard
Publisher : John Wiley & Sons
Page : 432 pages
File Size : 43,9 Mb
Release : 2014-03-17
Category : Business & Economics
ISBN : 9781118539279

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How to Measure Anything by Douglas W. Hubbard Pdf

Now updated with new measurement methods and new examples, How to Measure Anything shows managers how to inform themselves in order to make less risky, more profitable business decisions This insightful and eloquent book will show you how to measure those things in your own business, government agency or other organization that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. Adds new measurement methods, showing how they can be applied to a variety of areas such as risk management and customer satisfaction Simplifies overall content while still making the more technical applications available to those readers who want to dig deeper Continues to boldly assert that any perception of "immeasurability" is based on certain popular misconceptions about measurement and measurement methods Shows the common reasoning for calling something immeasurable, and sets out to correct those ideas Offers practical methods for measuring a variety of "intangibles" Provides an online database (www.howtomeasureanything.com) of downloadable, practical examples worked out in detailed spreadsheets Written by recognized expert Douglas Hubbard—creator of Applied Information Economics—How to Measure Anything, Third Edition illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.

How to Measure Anything Workbook

Douglas W. Hubbard
How to Measure Anything Workbook Book PDF

Author : Douglas W. Hubbard
Publisher : John Wiley & Sons
Page : 165 pages
File Size : 50,5 Mb
Release : 2014-03-17
Category : Business & Economics
ISBN : 9781118752364

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How to Measure Anything Workbook by Douglas W. Hubbard Pdf

The invaluable companion to the new edition of the bestselling How to Measure Anything This companion workbook to the new edition of the insightful and eloquent How to Measure Anything walks readers through sample problems and exercises in which they can master and apply the methods discussed in the book. The book explains practical methods for measuring a variety of intangibles, including approaches to measuring customer satisfaction, organizational flexibility, technology risk, technology ROI, and other problems in business, government, and not-for-profits. Companion to the revision of the bestselling How to Measure Anything Provides chapter-by-chapter exercises Written by industry leader Douglas Hubbard Written by recognized expert Douglas Hubbard—creator of Applied Information Economics—How to Measure Anything Workbook illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.

How to Measure Anything

Douglas W. Hubbard
How to Measure Anything Book PDF

Author : Douglas W. Hubbard
Publisher : Wiley
Page : 320 pages
File Size : 53,6 Mb
Release : 2010-03-25
Category : Business & Economics
ISBN : 9780470625675

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How to Measure Anything by Douglas W. Hubbard Pdf

Now updated with new research and even more intuitive explanations, a demystifying explanation of how managers can inform themselves to make less risky, more profitable business decisions This insightful and eloquent book will show you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. Adds even more intuitive explanations of powerful measurement methods and shows how they can be applied to areas such as risk management and customer satisfaction Continues to boldly assert that any perception of "immeasurability" is based on certain popular misconceptions about measurement and measurement methods Shows the common reasoning for calling something immeasurable, and sets out to correct those ideas Offers practical methods for measuring a variety of "intangibles" Adds recent research, especially in regards to methods that seem like measurement, but are in fact a kind of "placebo effect" for management – and explains how to tell effective methods from management mythology Written by recognized expert Douglas Hubbard-creator of Applied Information Economics-How to Measure Anything, Second Edition illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.

Transforming Performance Measurement

Dean Spitzer
Transforming Performance Measurement Book PDF

Author : Dean Spitzer
Publisher : AMACOM
Page : 312 pages
File Size : 40,6 Mb
Release : 2007-02-09
Category : Business & Economics
ISBN : 9780814430095

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Transforming Performance Measurement by Dean Spitzer Pdf

It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

School, Family, and Community Partnerships

Joyce L. Epstein,Mavis G. Sanders,Steven B. Sheldon,Beth S. Simon,Karen Clark Salinas,Natalie Rodriguez Jansorn,Frances L. Van Voorhis,Cecelia S. Martin,Brenda G. Thomas,Marsha D. Greenfeld,Darcy J. Hutchins,Kenyatta J. Williams
School Family and Community Partnerships Book PDF

Author : Joyce L. Epstein,Mavis G. Sanders,Steven B. Sheldon,Beth S. Simon,Karen Clark Salinas,Natalie Rodriguez Jansorn,Frances L. Van Voorhis,Cecelia S. Martin,Brenda G. Thomas,Marsha D. Greenfeld,Darcy J. Hutchins,Kenyatta J. Williams
Publisher : Corwin Press
Page : 518 pages
File Size : 45,5 Mb
Release : 2018-07-19
Category : Education
ISBN : 9781483320014

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School, Family, and Community Partnerships by Joyce L. Epstein,Mavis G. Sanders,Steven B. Sheldon,Beth S. Simon,Karen Clark Salinas,Natalie Rodriguez Jansorn,Frances L. Van Voorhis,Cecelia S. Martin,Brenda G. Thomas,Marsha D. Greenfeld,Darcy J. Hutchins,Kenyatta J. Williams Pdf

Strengthen programs of family and community engagement to promote equity and increase student success! When schools, families, and communities collaborate and share responsibility for students′ education, more students succeed in school. Based on 30 years of research and fieldwork, the fourth edition of the bestseller School, Family, and Community Partnerships: Your Handbook for Action, presents tools and guidelines to help develop more effective and more equitable programs of family and community engagement. Written by a team of well-known experts, it provides a theory and framework of six types of involvement for action; up-to-date research on school, family, and community collaboration; and new materials for professional development and on-going technical assistance. Readers also will find: Examples of best practices on the six types of involvement from preschools, and elementary, middle, and high schools Checklists, templates, and evaluations to plan goal-linked partnership programs and assess progress CD-ROM with slides and notes for two presentations: A new awareness session to orient colleagues on the major components of a research-based partnership program, and a full One-Day Team Training Workshop to prepare school teams to develop their partnership programs. As a foundational text, this handbook demonstrates a proven approach to implement and sustain inclusive, goal-linked programs of partnership. It shows how a good partnership program is an essential component of good school organization and school improvement for student success. This book will help every district and all schools strengthen and continually improve their programs of family and community engagement.

Patient Safety and Quality

Ronda Hughes
Patient Safety and Quality Book PDF

Author : Ronda Hughes
Publisher : Department of Health and Human Services
Page : 592 pages
File Size : 52,7 Mb
Release : 2008
Category : Medical
ISBN : IOWA:31858055672798

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Patient Safety and Quality by Ronda Hughes Pdf

"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/

Safety Performance Reimagined

Rod Ritchie,Brett Read
Safety Performance Reimagined Book PDF

Author : Rod Ritchie,Brett Read
Publisher : Unknown
Page : 216 pages
File Size : 49,8 Mb
Release : 2021-01-25
Category : Electronic
ISBN : 9798597745855

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Safety Performance Reimagined by Rod Ritchie,Brett Read Pdf

This book reimagines how safety performance is done. The two authors share case studies and stories from decades of experience working with companies globally to create sustainable safety performance in high-risk operations. It takes a practitioner's approach to translate academic theory into practical steps that can be used from the boardroom to the frontline. Safety is ultimately about people. Safety Performance Reimagined identifies the need for a sociotechnical approach and introduces the concept of 4-Dimensional Safety which successfully navigates the complex interplay between people, technology, systems, the structures, and the markets they operate in. How do leaders and the people conducting operations in complex environments create resilient, safe, and sustainable performance? The conventional approach fails to equip organizations to handle the complex interplay between people and technology in workplaces. Safety Differently, Safety-II, and HOP have all contributed to answering the "what's missing" question. They address the Why and the What of the New View of safety, but there is one more piece that needs more exploration--the How.This book provides proven practical solutions and outlines 'How' organizations can achieve sustainable safety performance.