Ignore Your Customers And They Ll Go Away

Author : Micah Solomon
Publisher : HarperCollins Leadership
Page : 241 pages
File Size : 41,8 Mb
Release : 2020-01-14
Category : Business & Economics
ISBN : 9781400214938

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Ignore Your Customers (and They'll Go Away) by Micah Solomon Pdf

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.

Author : Micah Solomon
Publisher : Unknown
Page : 0 pages
File Size : 52,8 Mb
Release : 2018-02-27
Category : Customer services
ISBN : 1590793633

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Ignore Your Customers (and They'll Go Away) by Micah Solomon Pdf

It's time for an inspiring, commonsense, up to date guide to customer service. That's why it's time for Ignore Your Customers (And They'll Go Away). This book looks at what it takes to create the highest level of customer service, regardless of industry norms and organizational constraints. It will have readers nodding in agreement at the principles described, smiling in recognition at the anecdotes that bring them to life, and clapping their hands in eagerness to get going with the actionable and inspiring suggestions contained in its pages. Ignore Your Customers (And They'll Go Away) is of greater general interest, more compelling, and more than any book on customer service to hit the market in many years. As such, it's intended to become a must-read and must-have in company offices nationwide.

Author : Marsha Marks
Publisher : WaterBrook
Page : 194 pages
File Size : 41,6 Mb
Release : 2010-06-09
Category : Humor
ISBN : 9780307552129

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If I Ignore It, It Will Go Away and Other Lies I Thought Were True by Marsha Marks Pdf

Have you ever thought… My daughter will take care of the dog… I can keep house like my mother-in-law… I’ll never do that again… Not only has author Marsha Marks believed the lies many of us hear and tell on a daily basis–she’s willing to talk about them! Tickling the funny bone to get to the heart, Marks shares the real truths she’s discovered behind everyday lies. Here you’ll enjoy heavenly advice woven into hilarious stories as Marks offers a good dose of reality in a way you’ve never heard it before.

Author : Leonardo Inghilleri,Micah Solomon
Publisher : AMACOM
Page : 190 pages
File Size : 45,7 Mb
Release : 2010-04-14
Category : Business & Economics
ISBN : 9780814415399

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Exceptional Service, Exceptional Profit by Leonardo Inghilleri,Micah Solomon Pdf

What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

Author : Cal Newport
Publisher : Grand Central Publishing
Page : 163 pages
File Size : 46,6 Mb
Release : 2012-09-18
Category : Business & Economics
ISBN : 9781455509102

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So Good They Can't Ignore You by Cal Newport Pdf

In an unorthodox approach, Georgetown University professor Cal Newport debunks the long-held belief that "follow your passion" is good advice, and sets out on a quest to discover the reality of how people end up loving their careers. Not only are pre-existing passions rare and have little to do with how most people end up loving their work, but a focus on passion over skill can be dangerous, leading to anxiety and chronic job hopping. Spending time with organic farmers, venture capitalists, screenwriters, freelance computer programmers, and others who admitted to deriving great satisfaction from their work, Newport uncovers the strategies they used and the pitfalls they avoided in developing their compelling careers. Cal reveals that matching your job to a pre-existing passion does not matter. Passion comes after you put in the hard work to become excellent at something valuable, not before. In other words, what you do for a living is much less important than how you do it. With a title taken from the comedian Steve Martin, who once said his advice for aspiring entertainers was to "be so good they can't ignore you," Cal Newport's clearly written manifesto is mandatory reading for anyone fretting about what to do with their life, or frustrated by their current job situation and eager to find a fresh new way to take control of their livelihood. He provides an evidence-based blueprint for creating work you love, and will change the way you think about careers, happiness, and the crafting of a remarkable life.

Author : Liane Cassavoy,/ Entrepreneur magazine
Publisher : Entrepreneur Press
Page : 210 pages
File Size : 53,5 Mb
Release : 2013-12-24
Category : Business & Economics
ISBN : 9781599185194

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Start Your Own Bar and Club by Liane Cassavoy,/ Entrepreneur magazine Pdf

Updated with the latest industry trends, news, and resources, this comprehensive guide shows aspiring entrepreneurs how to create the perfect blend of passion and profits within the bar industry. Detailing the hottest bar/club opportunities including sports bars, night clubs, neighborhood bars, wine bars, and more, the experts at Entrepreneur take aspiring business owners step by step through startup basics including scouting locations, researching their market, licensing requirements, and more. Eager entrepreneurs learn first-hand from industry experts how to research their market, design an attractive atmosphere, create policies and procedures, woo their patrons and keep them coming back.

Author : Rhonda Byrne
Publisher : Simon and Schuster
Page : 224 pages
File Size : 41,9 Mb
Release : 2011-07-07
Category : Body, Mind & Spirit
ISBN : 9780731815296

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The Secret by Rhonda Byrne Pdf

The tenth-anniversary edition of the book that changed lives in profound ways, now with a new foreword and afterword. In 2006, a groundbreaking feature-length film revealed the great mystery of the universe—The Secret—and, later that year, Rhonda Byrne followed with a book that became a worldwide bestseller. Fragments of a Great Secret have been found in the oral traditions, in literature, in religions and philosophies throughout the centuries. For the first time, all the pieces of The Secret come together in an incredible revelation that will be life-transforming for all who experience it. In this book, you’ll learn how to use The Secret in every aspect of your life—money, health, relationships, happiness, and in every interaction you have in the world. You’ll begin to understand the hidden, untapped power that’s within you, and this revelation can bring joy to every aspect of your life. The Secret contains wisdom from modern-day teachers—men and women who have used it to achieve health, wealth, and happiness. By applying the knowledge of The Secret, they bring to light compelling stories of eradicating disease, acquiring massive wealth, overcoming obstacles, and achieving what many would regard as impossible.

Author : Industry Canada,Competition Bureau Canada
Publisher : Competition Bureau Canada
Page : 44 pages
File Size : 48,5 Mb
Release : 2014-03-10
Category : Business & Economics
ISBN : 9781100232409

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The Little Black Book of Scams by Industry Canada,Competition Bureau Canada Pdf

The Canadian edition of The Little Black Book of Scams is a compact and easy to use reference guide filled with information Canadians can use to protect themselves against a variety of common scams. It debunks common myths about scams, provides contact information for reporting a scam to the correct authority, and offers a step-by-step guide for scam victims to reduce their losses and avoid becoming repeat victims. Consumers and businesses can consult The Little Black Book of Scams to avoid falling victim to social media and mobile phone scams, fake charities and lotteries, dating and romance scams, and many other schemes used to defraud Canadians of their money and personal information.

Author : Randy Pausch
Publisher : Hachette Books
Page : 283 pages
File Size : 47,5 Mb
Release : 2008-04-08
Category : Self-Help
ISBN : 9781401395513

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The Last Lecture by Randy Pausch Pdf

After being diagnosed with terminal cancer, a professor shares the lessons he's learned—about living in the present, building a legacy, and taking full advantage of the time you have—in this life-changing classic. "We cannot change the cards we are dealt, just how we play the hand." —Randy Pausch A lot of professors give talks titled "The Last Lecture." Professors are asked to consider their demise and to ruminate on what matters most to them. And while they speak, audiences can't help but mull over the same question: What wisdom would we impart to the world if we knew it was our last chance? If we had to vanish tomorrow, what would we want as our legacy? When Randy Pausch, a computer science professor at Carnegie Mellon, was asked to give such a lecture, he didn't have to imagine it as his last, since he had recently been diagnosed with terminal cancer. But the lecture he gave—"Really Achieving Your Childhood Dreams"—wasn't about dying. It was about the importance of overcoming obstacles, of enabling the dreams of others, of seizing every moment (because "time is all you have . . . and you may find one day that you have less than you think"). It was a summation of everything Randy had come to believe. It was about living. In this book, Randy Pausch has combined the humor, inspiration and intelligence that made his lecture such a phenomenon and given it an indelible form. It is a book that will be shared for generations to come.

Author : Seth Godin,Malcolm Gladwell
Publisher : Hachette Books
Page : 234 pages
File Size : 44,5 Mb
Release : 2001-11-01
Category : Business & Economics
ISBN : 9780786870455

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Unleashing the Ideavirus by Seth Godin,Malcolm Gladwell Pdf

The book that sparked a marketing revolution. "This is a subversive book. It says that the marketer is not--and ought not to be--at the center of successful marketing. The customer should be. Are you ready for that?" --From the Foreword by Malcolm Gladwell, author of The Tipping Point. Counter to traditional marketing wisdom, which tries to count, measure, and manipulate the spread of information, Seth Godin argues that the information can spread most effectively from customer to customer, rather than from business to customer. Godin calls this powerful customer-to- customer dialogue the ideavirus, and cheerfully eggs marketers on to create an environment where their ideas can replicate and spread. In lively detail, Godin looks at the ways companies such as PayPal, Hotmail, GeoCities, even Volkswagen have successfully launched ideaviruses. He offers a "recipe" for creating your own ideavirus, identifies the key factors in the successful spread of an ideavirus (powerful sneezers, hives, a clear vector, a smooth, friction-free transmission), and shows how any business, large or small, can use ideavirus marketing to succeed in a world that just doesn't want to hear it anymore from the traditional marketers.

Author : David Murrow
Publisher : Thomas Nelson Inc
Page : 258 pages
File Size : 47,8 Mb
Release : 2011
Category : Religion
ISBN : 9780785232155

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Why Men Hate Going to Church by David Murrow Pdf

Christianity is the only world religion with a chronic shortage of men. David Murrow identifies the barriers to male participation, and explains why it's so hard to motivate the men who do go to church. Then, he takes you inside several fast-growing congregations that are winning the hearts of men and boys. "Church is boring." "It's irrelevant." "It's full of hypocrites." You've heard the excuses --now learn the real reasons men and boys are fleeing churches of every kind, all over the world. Christianity is the only world religion with a chronic shortage of men. David Murrow identifies the barriers to male participation, and explains why it's so hard to motivate the men who do go to church. Then, he takes you inside several fast-growing congregations that are winning the hearts of men and boys. The first release of Why Men Hate Going to Church sold more than 125,000 copies and was published in multiple languages. This edition is completely revised, reorganized, and rewritten, with more than 70 percent new content. Why Men Hate Going to Church does not call men back to church--it calls the church back to men.

Author : Bessel A. Van der Kolk
Publisher : Penguin Books
Page : 466 pages
File Size : 49,7 Mb
Release : 2015-09-08
Category : Medical
ISBN : 9780143127741

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The Body Keeps the Score by Bessel A. Van der Kolk Pdf

Originally published by Viking Penguin, 2014.

Author : Anonim
Publisher : Unknown
Page : 28 pages
File Size : 46,7 Mb
Release : 1981
Category : Military administration
ISBN : UIUC:30112101577903

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Commanders Call by Anonim Pdf

Author : Alice Feeney
Publisher : Flatiron Books
Page : 288 pages
File Size : 49,7 Mb
Release : 2018-03-13
Category : Fiction
ISBN : 9781250144836

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Sometimes I Lie by Alice Feeney Pdf

My name is Amber Reynolds. There are three things you should know about me: 1. I’m in a coma. 2. My husband doesn’t love me anymore. 3. Sometimes I lie. Amber wakes up in a hospital. She can’t move. She can’t speak. She can’t open her eyes. She can hear everyone around her, but they have no idea. Amber doesn’t remember what happened, but she has a suspicion her husband had something to do with it. Alternating between her paralyzed present, the week before her accident, and a series of childhood diaries from twenty years ago, this brilliant psychological thriller asks: Is something really a lie if you believe it's the truth?

Author : Bob Rosner,Allan Halcrow,John Lavin
Publisher : John Wiley & Sons
Page : 370 pages
File Size : 49,9 Mb
Release : 2004-04-26
Category : Business & Economics
ISBN : 9780471484417

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Gray Matters by Bob Rosner,Allan Halcrow,John Lavin Pdf

An illustrated guide to surviving today's turbulent and challenging workplace from the authors of The Wall Street Journal bestseller The Boss's Survival Guide Forget the Australian Outback or the Amazon jungle-today's toughest survival challenge is the minefield we call work. It's impossible to "do more with less," especially with the looming threat of another reorganization, layoff, or other dramatic change. The good news is that you've got a new power tool for what ails you at work: Gray Matters. This inventive new book combines lively visuals, engaging characters, and impudent humor. But Gray Matters also offers hope and proven strategies to show you how to succeed at work today: how to sell successfully how to survive a layoff how to overcome the stress and pressure of today's frenetic workplace. Think Dilbert with a solution. Your tour guides are the employees of GlobalGadget: Gray Blanderson, a frazzled employee seeking a promotion; Rick Newman, Gray's nemesis; S. P. Chan g, a Gen-Xer and a wise soul; and Virginia Edgarly, Gray's boss who will do whatever is required to be the next CEO. A follow-up to the bestseller, The Boss's Survival Guide, this new book is a must for all managers in this turbulent work environment. This funny guide will help managers navigate change, improve morale and develop business strategies. WARNING: Gray Matters is addictive; get ready to laugh and learn.