Incident Command Tales From The Hot Seat

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Incident Command: Tales from the Hot Seat

Rhona Flin,Kevin Arbuthnot
Incident Command Tales from the Hot Seat Book PDF

Author : Rhona Flin,Kevin Arbuthnot
Publisher : Routledge
Page : 258 pages
File Size : 48,9 Mb
Release : 2017-07-12
Category : Transportation
ISBN : 9781351928182

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Incident Command: Tales from the Hot Seat by Rhona Flin,Kevin Arbuthnot Pdf

Incident Command: Tales From the Hot Seat presents a unique examination of the skills of the on-scene or incident commander who is in charge of an emergency or major incident. Experienced commanders from the police and fire services, the armed forces, civil aviation and the prison service give personal accounts of their command experiences, discuss their dilemmas and the pressures they faced, and reveal the demands of leading under extreme conditions. They share intimate details of cases where their command skills were tested, ranging from industrial fires, riots, hostage taking, warfare, peacekeeping, to in-flight emergencies. Each case ends with lessons learnt and tips for the developing commander. Additional chapters present expert accounts of the art of incident command, incident command systems, competencies for command, as well as reviews of the latest psychological research into decision making and team work under pressure. The book is an essential compelling text that captures the essence of incident command by analyzing command experiences across a range of professions.

Policing Critical Incidents

Laurence Alison,Jonathan Crego
Policing Critical Incidents Book PDF

Author : Laurence Alison,Jonathan Crego
Publisher : Routledge
Page : 266 pages
File Size : 51,7 Mb
Release : 2012-11-12
Category : Social Science
ISBN : 9781136732973

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Policing Critical Incidents by Laurence Alison,Jonathan Crego Pdf

The aim of this book is to examine the qualities of leadership and decision-making in the police service. Based on groundbreaking research using unique, advanced methods for examining policing in complex critical incident environments, the book focuses principally on a series of police debriefs following live major critical incidents. It captures the views of the Senior Investigating Officers (SIOs) who worked on these cases and draws upon the very rich set of experiences that they have had in dealing with complex, stressful and demanding enquiries. The book provides an introduction to new methods for exploring leadership and decision-making in critical incidents. It will be an essential resource for developers of police training in leadership and decision-making, senior police officers involved in critical incident management, organisational psychologists who work within policing, and for students whose area of study covers policing, decision-making or criminal investigation.

Naturalistic Decision Making and Macrocognition

Laura Militello,Raanan Lipshitz,Jan Maarten Schraagen
Naturalistic Decision Making and Macrocognition Book PDF

Author : Laura Militello,Raanan Lipshitz,Jan Maarten Schraagen
Publisher : CRC Press
Page : 438 pages
File Size : 45,9 Mb
Release : 2017-09-18
Category : Technology & Engineering
ISBN : 9781317089582

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Naturalistic Decision Making and Macrocognition by Laura Militello,Raanan Lipshitz,Jan Maarten Schraagen Pdf

This book presents the latest work in the area of naturalistic decision making (NDM) and its extension into the area of macrocognition. It contains 18 chapters relating research centered on the study of expertise in naturalistic settings, written by international experts in NDM and cognitive systems engineering. The objective of the book is to present the reader with exciting new developments in this field of research, which is characterized by its application-oriented focus. The work addresses only real-world problems and issues. For instance, how do multi-national teams collaborate effectively? How can surgeons best be supported by technology? How do detectives make sense of complex criminal cases? In all instances the studies have been carried out on experts within their respective domains. The traditional field of NDM is extended in this work by focusing on macrocognitive functions other than decision making, namely sense-making, coordination and planning. This has broadened the scope of the field. The book also contains a theoretical discussion of the macro-micro distinction. Naturalistic Decision Making and Macrocognition will be relevant to graduate students, researchers and professionals (including professionals and researchers in business, industry and government) who are interested in decision making, expertise, training methods and system design. The material may be used in two ways: theoretically, to advance understanding of the field of naturalistic decision making; and practically, to gain insight into how experts in various domains solve particular problems, understand and deal with issues and collaborate with others.

Encyclopedia of Crisis Management

K. Bradley Penuel,Matt Statler,Ryan Hagen
Encyclopedia of Crisis Management Book PDF

Author : K. Bradley Penuel,Matt Statler,Ryan Hagen
Publisher : SAGE
Page : 1177 pages
File Size : 48,6 Mb
Release : 2013-03
Category : Business & Economics
ISBN : 9781452226125

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Encyclopedia of Crisis Management by K. Bradley Penuel,Matt Statler,Ryan Hagen Pdf

From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored. Features & Benefits: @* A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats.@* Entries conclude with Cross-References and Further Readings to guide students to in-depth resources.@* Selected entries feature boxed case studies, providing students with "lessons learned" in how various crises were successfully or unsuccessfully managed and why.@* Although organized A-to-Z, a thematic "Reader's Guide" in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.).@* Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study.@* The work concludes with a comprehensive Index, which-in the electronic version-combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities.@* A template for an "All-Hazards Preparedness Plan" is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts.@* Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc.

Safety at the Sharp End

Rhona Flin,Paul O'Connor
Safety at the Sharp End Book PDF

Author : Rhona Flin,Paul O'Connor
Publisher : CRC Press
Page : 359 pages
File Size : 54,7 Mb
Release : 2017-05-15
Category : Technology & Engineering
ISBN : 9781317059943

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Safety at the Sharp End by Rhona Flin,Paul O'Connor Pdf

Many 21st century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commercially-driven environments. Informed managers in such sectors have realised the necessity of understanding the human dimension to their operations if they hope to improve production and safety performance. While organisational safety culture is a key determinant of workplace safety, it is also essential to focus on the non-technical skills of the system operators based at the 'sharp end' of the organisation. These skills are the cognitive and social skills required for efficient and safe operations, often termed Crew Resource Management (CRM) skills. In industries such as civil aviation, it has long been appreciated that the majority of accidents could have been prevented if better non-technical skills had been demonstrated by personnel operating and maintaining the system. As a result, the aviation industry has pioneered the development of CRM training. Many other organisations are now introducing non-technical skills training, most notably within the healthcare sector. Safety at the Sharp End is a general guide to the theory and practice of non-technical skills for safety. It covers the identification, training and evaluation of non-technical skills and has been written for use by individuals who are studying or training these skills on CRM and other safety or human factors courses. The material is also suitable for undergraduate and post-experience students studying human factors or industrial safety programmes.

Managing Risks to Improve Public Services

Great Britain: National Audit Office
Managing Risks to Improve Public Services Book PDF

Author : Great Britain: National Audit Office
Publisher : The Stationery Office
Page : 88 pages
File Size : 49,7 Mb
Release : 2004
Category : Political Science
ISBN : 0102930368

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Managing Risks to Improve Public Services by Great Britain: National Audit Office Pdf

In recent years a great deal of effort has been put into improving risk management in departments and in 2002 this was given further impetus when a two year risk programme was launched by the Prime Minister. This report looks at the progress made since the previous NAO report in 2000 (HC 864 1999-2000, ISBN 0105569488). It is based on a survey of the 20 main Whitehall departments, focus groups of 27 departmental risk managers, comparisons with the private sector, academic research and five case studies. The general conclusion is that significant improvement has been made but more needs to be done to make effective risk management a central part of general management processes. The ability to take risks and innovate, keep projects on track and handle complex service delivery needs to be further developed.

Disaster Management

Rajesh Arora,Preeti Arora
Disaster Management Book PDF

Author : Rajesh Arora,Preeti Arora
Publisher : CABI
Page : 674 pages
File Size : 46,7 Mb
Release : 2013-09-04
Category : Medical
ISBN : 9781845939298

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Disaster Management by Rajesh Arora,Preeti Arora Pdf

Disaster management is an increasingly important subject, as effective management of both natural and manmade disasters is essential to save lives and minimize casualties. This book discusses the best practice for vital elements of disaster medicine in both developed and developing countries, including planning and preparedness of hospitals, emergency medical services, communication and IT tools for medical disaster response and psychosocial issues. It also covers the use of state-of the-art training tools, with a full section on post-disaster relief, rehabilitation and recovery.

Improving Patient Safety Through Teamwork and Team Training

Eduardo Salas,Karen Frush
Improving Patient Safety Through Teamwork and Team Training Book PDF

Author : Eduardo Salas,Karen Frush
Publisher : Oxford University Press
Page : 288 pages
File Size : 40,5 Mb
Release : 2012-08-24
Category : Medical
ISBN : 9780199875542

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Improving Patient Safety Through Teamwork and Team Training by Eduardo Salas,Karen Frush Pdf

Team training has become a tradition in healthcare, where it has helped produce significantly positive results in patient safety. It is widely acknowledged that medical teamwork is essential, yet the coordination, communication, and cooperation behind it has never been carefully examined. This book provides a comprehensive study of the science behind improving team performance in the delivery of clinical care. Leaders in the field, Eduardo Salas and Karen Frush, have assembled scholars, practitioners, and professionals to offer a combination of practical advice and insight as well as a look into the scientific foundation of teamwork. Chapters offer helpful guidelines and lessons on how to improve performance in the team setting, including how to measure success, how to monitor training, pitfalls and challenges, and how the different needs of various clinical situations.

Handbook of Criminal Investigation

Tim Newburn,Tom Williamson,Alan Wright
Handbook of Criminal Investigation Book PDF

Author : Tim Newburn,Tom Williamson,Alan Wright
Publisher : Routledge
Page : 738 pages
File Size : 49,6 Mb
Release : 2007
Category : Law
ISBN : 9781843921882

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Handbook of Criminal Investigation by Tim Newburn,Tom Williamson,Alan Wright Pdf

Criminal investigation is rarely out of the headlines nowadays, and this book provides the most comprehensive and authoritative book on this rapidly developing area within the police and other law enforcement agencies. It takes a rigorous, critical approach to not only the process of criminal investigation but also the context in which this takes place, the theory underlying it, and the variety of factors which influence approaches to it.

Risk and Crisis Management in the Public Sector

Lynn T Drennan,Allan McConnell,Alastair Stark
Risk and Crisis Management in the Public Sector Book PDF

Author : Lynn T Drennan,Allan McConnell,Alastair Stark
Publisher : Routledge
Page : 286 pages
File Size : 40,9 Mb
Release : 2014-12-24
Category : Business & Economics
ISBN : 9781317810681

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Risk and Crisis Management in the Public Sector by Lynn T Drennan,Allan McConnell,Alastair Stark Pdf

Every decision that is made by managers and policy-makers in a public sector organization requires an evaluation and a judgement of the risks involved. This vital requirement has been recognised in the growth of risk management. However, risks can never be fully prevented, which means that public managers also have to be crisis managers. Today’s crises develop in unseen ways; they escalate rapidly and transform through the interdependencies of modern society, and their frequency is growing: the global financial crisis, the European volcanic ash cloud, the Japanese tsunami and subsequent Fukushima nuclear plant meltdown, the Christchurch earthquake and the Queensland floods. All highlight the extreme challenges that public sector organizations across the world have had to face in recent years. Risk and Crisis Management in the Public Sector Second Edition responds to these challenges by presenting the only guide for public managers and public management students which combines lessons about risk and crisis management together in a single, accessible text. It equips readers and public managers with the knowledge and skills to understand key issues and debates, as well as the capacity to treat risks and better prepare for, respond to and recover from crisis episodes. This exciting new edition enhances the original text with contemporary cases and a greater focus on the international, trans-boundary and multi-agency dimensions of risk and crisis management. These enhancements reflect the fact that today’s public manager must increasingly operate within a global and interdependent governance context.

MANAGING CRISES

Uriel Rosenthal,Arjen Boin,Louise K. Comfort
MANAGING CRISES Book PDF

Author : Uriel Rosenthal,Arjen Boin,Louise K. Comfort
Publisher : Charles C Thomas Publisher
Page : 367 pages
File Size : 42,7 Mb
Release : 2001-01-01
Category : Crisis management
ISBN : 9780398083045

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MANAGING CRISES by Uriel Rosenthal,Arjen Boin,Louise K. Comfort Pdf

In this book, the editors, with 25 notable contributors, expand the knowledge of crisis management, focusing on case studies of high-profile events that have occurred in recent history. Part One of the text aims at theoretical development through empirical case studies and also postulates a crisis typology and charts specific theoretical and administrative challenges. The 'case bank,' which comprises the bulk of the book, is presented in four additional sections. The first deals with the development of crises and compares the infamous Watts riots with the 1992 L.A. riots. It also analyzes the fragmented and complex international environment that allowed the 'safe area' in Bosnia to be overrun by Bosnian Serbs in 1995. The final chapter chronicles the incredible human costs of mismanaged crisis in the Rwanda massacres in 1994. The second section explores the many decisional dilemmas that confront crisis managers. Cases include the fire at the Piper Alpha oil rig; the 1999 Turkish earthquakes; the Eindhoven, Holland plane crash; and crisis management of the Mad Cow epidemic disease in the U.K. The third section explores the long-term dimensions of crises and crisis management and particularly the development of national traumas such as the assassination of Sweden's Prime Minister Olaf Palme in 1986, the 1992 Amsterdam air crash, and the TWA flight 800 disaster in 1996. The final section shifts focus to future scenarios such as speculative information technology disasters, potentially devastating viral epidemics, deteriorating environmental and societal conditions in Russia, the southwest U.S. coming water shortage, and the outlook for Japan, one of the worldÂ’s most disaster-prone countries. Summarizing the research findings of the past decade, the authors describe patterns in the paths toward crises, the dilemmas and coping mechanisms that emerge during the thick of crisis, and, very importantly, the pathways that lead away from crisis.

Disaster Health Management

Gerry FitzGerald,Mike Tarrant,Marie Fredriksen,Peter Aitken
Disaster Health Management Book PDF

Author : Gerry FitzGerald,Mike Tarrant,Marie Fredriksen,Peter Aitken
Publisher : Routledge
Page : 438 pages
File Size : 46,9 Mb
Release : 2016-09-13
Category : Medical
ISBN : 9781317434849

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Disaster Health Management by Gerry FitzGerald,Mike Tarrant,Marie Fredriksen,Peter Aitken Pdf

Disaster health is an emerging field that focuses on developing prevention, preparation, response and recovery systems for dealing with health problems that result from a disaster. As disasters worldwide differ in their nature, scope and cultural context, a thorough understanding of the fundamental tenets of sound disaster health management is essential for both students and practitioners to participate confidently and effectively in the field. Disaster Health Management is the first comprehensive textbook to provide a standard guide to terminology and management systems across the entire spectrum of disaster health. Authored by experienced educators, researchers and practitioners in disaster health management, this textbook provides an authoritative overview of: The conceptual basis for disaster management Systems and structures for disaster management Managing disasters through the continuum of preparedness, response and recovery The variations associated with both natural and technological disasters The strategic considerations associated with leadership, research, education and future directions. Using Australasian systems and structures as examples of generic principles which will find application globally, Disaster Health Management is an essential text for both undergraduate and postgraduate students, as well as for professionals involved in all aspects of disaster management.

The Politics of Crisis Management

Arjen Boin,Paul 't Hart,Eric Stern,Bengt Sundelius
The Politics of Crisis Management Book PDF

Author : Arjen Boin,Paul 't Hart,Eric Stern,Bengt Sundelius
Publisher : Cambridge University Press
Page : 196 pages
File Size : 41,8 Mb
Release : 2005-12-26
Category : Political Science
ISBN : 9781139447911

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The Politics of Crisis Management by Arjen Boin,Paul 't Hart,Eric Stern,Bengt Sundelius Pdf

Crisis management has become a defining feature of contemporary governance. In times of crisis, communities and members of organizations expect their leaders to minimize the impact of the crisis at hand, while critics and bureaucratic competitors try to seize the moment to blame incumbent rulers and their policies. In this extreme environment, policy makers must somehow establish a sense of normality, and foster collective learning from the crisis experience. In this uniquely comprehensive analysis, the authors examine how leaders deal with the strategic challenges they face, the political risks and opportunities they encounter, the errors they make, the pitfalls they need to avoid, and the paths away from crisis they may pursue. This book is grounded in over a decade of collaborative, cross-national case study research, and offers an invaluable multidisciplinary perspective. This is an original and important contribution from experts in public policy and international security.

Enhancing Surgical Performance

Rhona Flin,George G. Youngson,Steven Yule
Enhancing Surgical Performance Book PDF

Author : Rhona Flin,George G. Youngson,Steven Yule
Publisher : CRC Press
Page : 223 pages
File Size : 53,7 Mb
Release : 2015-07-13
Category : Medical
ISBN : 9781482246339

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Enhancing Surgical Performance by Rhona Flin,George G. Youngson,Steven Yule Pdf

Enhancing Surgical Performance: A Primer in Non-Technical Skills explains why non-technical skills are vital for safe and effective performance in the operating theatre. The book provides a full account, with supporting empirical evidence, of the Non-Technical Skills for Surgeons (NOTSS) system and behavioural rating framework, which helps identify the key elements involved in successful operative surgery. The editors spent the last twelve years as part of the team developing and testing the NOTSS system and delivering presentations and workshops across the world. Readers will benefit by having, in one accessible handbook, a description of the NOTSS system and how it can be used for training, assessment, self-reflection and event analysis. The book also examines human error, performance limitations, and global safety initiatives in surgery. Because it encourages surgeons to reflect on their own performance and behaviour, it is suitable for surgeons in all specialties and at all levels.

Managing the Urgent and Unexpected

Stephen Wearne,Keith White-Hunt
Managing the Urgent and Unexpected Book PDF

Author : Stephen Wearne,Keith White-Hunt
Publisher : Routledge
Page : 189 pages
File Size : 43,9 Mb
Release : 2016-05-13
Category : Business & Economics
ISBN : 9781317101314

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Managing the Urgent and Unexpected by Stephen Wearne,Keith White-Hunt Pdf

Sometimes unanticipated threats or opportunities create a situation in which work is required unexpectedly. On these occasions, such urgent and unexpected work demands an instant start, in contrast to the often lengthy processes of investigation, evaluation, development, selection and planning normal in businesses and public services before the start of a project. Managing the Urgent and Unexpected explores what is different managerially if work is unexpected, its implementation is urgent and an immediate start it is required. The authors draw on twelve cases ranging from the launch of the Freeview television system in the United Kingdom to the sifting and removal of the New York World Trade Center pile of debris following the 9/11 terrorist attack. They summarise how the response to each of these events was managed, demonstrate that opportunities may sometimes be created in the face of adversity and suggest how normal organizations can prepare to manage abnormal demands. Urgent and unexpected projects have to be rare in business or government to be economically and socially tolerable. And yet organizations can and should be prepared for the unexpected. The lessons offered here will help private and public organizations plan how to authorize and support future urgent work to take advantage of immediate new business opportunities or to protect or restore systems and services.