Integrating Service Level Agreements

Author : John K. Lee,Ron Ben-Natan
Publisher : John Wiley & Sons
Page : 464 pages
File Size : 40,8 Mb
Release : 2002-10-02
Category : Computers
ISBN : 9780471428664

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Integrating Service Level Agreements by John K. Lee,Ron Ben-Natan Pdf

Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies

Author : Lee
Publisher : Unknown
Page : 128 pages
File Size : 55,7 Mb
Release : 2002-10-01
Category : Electronic
ISBN : 0764538454

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Integrating Service Level Agreements by Lee Pdf

Author : Philipp Wieder,Ramin Yahyapour,Wolfgang Ziegler
Publisher : Springer Science & Business Media
Page : 185 pages
File Size : 50,6 Mb
Release : 2010-08-03
Category : Computers
ISBN : 9781441973207

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Grids and Service-Oriented Architectures for Service Level Agreements by Philipp Wieder,Ramin Yahyapour,Wolfgang Ziegler Pdf

As Grids and service-oriented architectures have evolved to a common infrastructure for providing and consuming services in research and commercial environments, mechanisms are needed to agree on the objectives and the quality of such service provision. There is a clear trend to use electronic contracts between service consumers and one or more service providers, in order to achieve the necessary reliability and commitment from all parties. Service Level Agreements (SLAs) are the means to model and manage such contracts in a unified way. Grids and Service-Oriented Architectures for Service Level Agreements, the thirteenth volume of the CoreGRID series, contains current research and up-to date solutions from research and business communities presented at the IEEE Grid 2009 Workshop on Service Level Agreements in Grids, and the Service Level Agreements in Grids Dagstuhl Seminar 2009. The contributions in this volume cover Grid environments, but also generic models for SLA management that are applicable to service-oriented systems in general, like market-economic strategies, negotiation models, or monitoring infrastructures. Grids and Service-Oriented Architectures for Service Level Agreements is designed for a professional audience composed of researchers and practitioners within the Grid community industry, and is also suitable for advanced-level students in computer science.

Author : Philipp Wieder,Joe M. Butler,Wolfgang Theilmann,Ramin Yahyapour
Publisher : Springer Science & Business Media
Page : 368 pages
File Size : 43,9 Mb
Release : 2011-11-06
Category : Computers
ISBN : 9781461416142

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Service Level Agreements for Cloud Computing by Philipp Wieder,Joe M. Butler,Wolfgang Theilmann,Ramin Yahyapour Pdf

Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.

Author : William A. Yarberry Jr.
Publisher : CRC Press
Page : 432 pages
File Size : 48,5 Mb
Release : 2002-12-17
Category : Computers
ISBN : 9781420000405

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Computer Telephony Integration by William A. Yarberry Jr. Pdf

Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies

Author : Madjid Fathi
Publisher : Springer Science & Business Media
Page : 362 pages
File Size : 46,9 Mb
Release : 2012-12-14
Category : Technology & Engineering
ISBN : 9783642344718

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Integration of Practice-Oriented Knowledge Technology: Trends and Prospectives by Madjid Fathi Pdf

The Scientific Network of Integrated Systems, Design and Technology (ISDT) is an initiative that has been established to respond industrial needs for integration of “Knowledge Technology" (KT) with multi- and inter-disciplinary applications. In particular the objective of ISDT is to incorporate multilateral engineering disciplines i.e. Composite-, Automotive-, Industrial- , Control- and Micro-Electronics Engineering, and derive knowledge for design and development of innovative product and services. In this context, the discourse of KT is established to address effective use of Knowledge Management, Semantic Technology, Information Systems and Software Engineering towards evolution of adaptive and intelligent systems for industrial applications. This carefully edited book presents the results of the latest ISDT meeting with special involvement of leading researchers and industries whose contributions are presented in the book chapters. This book consists of three main chapters namely: · Chapter 1: Applied Knowledge Management in Practice · Chapter 2: Semantic Technologies for Industrial Management and Process Controlling · Chapter 3: Knowledge Driven Approaches for Product Engineering Each article presents a unique in-progress research with respect to the target goal of improving our common understanding of KT integration and promoting further researches and cooperation in future.

Author : Erik Veerman,Jessica M. Moss,Brian Knight,Jay Hackney
Publisher : John Wiley & Sons
Page : 479 pages
File Size : 51,8 Mb
Release : 2009-10-16
Category : Computers
ISBN : 9780470593943

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Microsoft SQL Server 2008 Integration Services by Erik Veerman,Jessica M. Moss,Brian Knight,Jay Hackney Pdf

An authoritative guide to designing effective solutions for datacleansing, ETL, and file management with SQL Server 2008Integration Services SQL Server Integration Services (SSIS) is the leading tool inthe data warehouse industry, used for performing extraction,transformation, and load operations. After an overview of SSIS architecture, the authors walk you aseries of real-world problems and show various techniques forhandling them. Shows you how to design SSIS solutions for data cleansing, ETLand file management Demonstrates how to integrate data from a variety of datasources, Shows how to monitor SSIS performance, Demonstrates how to avoid common pitfalls involved with SSISdeployment Explains how to ensure performance of the deployed solution andeffectively handle unexpected system failures and outages The companion Web site provides sample code and databasescripts that readers can directly implement This book shows you how to design, build, deploy, and managesolutions to real-world problems that SSIS administrators anddevelopers face day-to-day.

Author : Pradeep Kumar Ray
Publisher : Springer Science & Business Media
Page : 405 pages
File Size : 51,5 Mb
Release : 2012-12-06
Category : Business & Economics
ISBN : 9781461500896

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Integrated Management from E-Business Perspective by Pradeep Kumar Ray Pdf

E-Business covers a broad spectrum of businesses based on the Internet, including e-commerce, e-healthcare, e-government and e tailing. While substantial attention is being given to the planning and development of e-business applications, the efficiency and effectiveness of e-business systems will largely depend on management solutions. These management solutions demand a good grasp of both the technical and business perspectives of an e-business service. There have been many books on the Internet based on e-commerce, Internet protocols, distributed components etc. However, none of these books address the problem of managing e business as a set of networked services. They do not link enterprise management with network and systems management. This book provides an overview of the emerging techniques for IT service management from a business perspective with case studies from telecommunication and healthcare sectors. It integrates the business perspective with relevant technical standards, such as SNMP, WBEM and DMI. This book presents some concepts and methodologies that enable the development of effective and efficient management systems for networked services. The book is intended to familiarize practicing managers, engineers, and graduate level students with networked service management concepts, architectures and methodologies with reference to evolving standards. It should be useful in a number of disciplines, such as business management, information systems, computers and networking, and telecommunications. Appendix 2 is based on TeleManagement (TM) Forum's documents on TOM (GB921,GB910 and GB908). While this appendix has explained the basic management concept of an e-telco, TMForum now recommends the use of eTOM as explained in www.tmforum.com. An overview of eTOM is available in the report The TeleManagement Forum's enhanced Telecom Operations Map (eTOM) by Michael Kelly appearing in the Journal of Network and Systems Management in March 2003.

Author : Claudio Bartolini,Luciano Paschoal Gaspary
Publisher : Springer
Page : 191 pages
File Size : 43,8 Mb
Release : 2009-10-21
Category : Computers
ISBN : 9783642049897

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Integrated Management of Systems, Services, Processes and People in IT by Claudio Bartolini,Luciano Paschoal Gaspary Pdf

This volume of the Lecture Notes in Computer Science series contains all papers accepted for presentation at the 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management (DSOM 2009), which was held in Venice, Italy, during October 27-28, 2009. DSOM 2009 was the 20th event in a series of annual workshops. It followed in the footsteps of previous successful meetings, the most recent of which were held on Samos, Greece (DSOM 2008), San Jos ́ e, California, USA (DSOM 2007), Dublin, Ireland (DSOM 2006), Barcelona, Spain (DSOM 2005), and Davis, C- ifornia, USA (DSOM 2004). The goal of the DSOM workshops is to bring - gether researchersfromindustry andacademia workingin the areasofnetworks, systems, and service management, to discuss recent advances and foster future growth. In contrast to the larger management conferences, such as IM (Inter- tional Symposium on Integrated Network Management) and NOMS (Network OperationsandManagementSymposium),DSOMworkshopshaveasingle-track program in order to stimulate more intense interaction among participants.

Author : Phillip A. Laplante
Publisher : CRC Press
Page : 1872 pages
File Size : 50,7 Mb
Release : 2010-11-22
Category : Computers
ISBN : 9781351249256

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Encyclopedia of Software Engineering Three-Volume Set (Print) by Phillip A. Laplante Pdf

Software engineering requires specialized knowledge of a broad spectrum of topics, including the construction of software and the platforms, applications, and environments in which the software operates as well as an understanding of the people who build and use the software. Offering an authoritative perspective, the two volumes of the Encyclopedia of Software Engineering cover the entire multidisciplinary scope of this important field. More than 200 expert contributors and reviewers from industry and academia across 21 countries provide easy-to-read entries that cover software requirements, design, construction, testing, maintenance, configuration management, quality control, and software engineering management tools and methods. Editor Phillip A. Laplante uses the most universally recognized definition of the areas of relevance to software engineering, the Software Engineering Body of Knowledge (SWEBOK®), as a template for organizing the material. Also available in an electronic format, this encyclopedia supplies software engineering students, IT professionals, researchers, managers, and scholars with unrivaled coverage of the topics that encompass this ever-changing field. Also Available Online This Taylor & Francis encyclopedia is also available through online subscription, offering a variety of extra benefits for researchers, students, and librarians, including: Citation tracking and alerts Active reference linking Saved searches and marked lists HTML and PDF format options Contact Taylor and Francis for more information or to inquire about subscription options and print/online combination packages. US: (Tel) 1.888.318.2367; (E-mail) [email protected] International: (Tel) +44 (0) 20 7017 6062; (E-mail) [email protected]

Author : Twittie Senivongse,Rui Oliveira
Publisher : Springer Science & Business Media
Page : 184 pages
File Size : 43,8 Mb
Release : 2009-05-25
Category : Business & Economics
ISBN : 9783642021633

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Distributed Applications and Interoperable Systems by Twittie Senivongse,Rui Oliveira Pdf

This book constitutes the refereed proceedings of the 9th IFIP WG 6.1 International Conference on Distributed Applications and Interoperable Systems, DAIS 2009, held in Lisbon, Portugal, in June 2009. The DAIS conference was held as part of the federated event on Distributed Computing Techniques (DisCoTec), together with the 11th International Conference on Coordination Models and Languages (Coordination 2009) and the IFIP WG 6.1 International Conference on Formal Techniques for Distributed Systems (FMOODS/FORTE 2009). The 12 revised full papers presented were carefully reviewed and selected from 32 submissions. The papers address service orientation, quality of service and service contract, business processes, Web services, service components, algorithms and protocols supporting dependability, fault tolerance, data replication, group communication, adaptive and collaborative systems, context awareness, model-driven development, middleware for ubiquitous computing and sensor networks, ad hoc network protocols, peer-to-peer systems, and overlays. They are organized in topical sections peer-to-peer networks, adhoc networks, dependability, and infrastructure and services.

Author : Xiaoyu Yang,Lizhe Wang,Wei Jie
Publisher : Springer Science & Business Media
Page : 554 pages
File Size : 43,7 Mb
Release : 2011-05-26
Category : Computers
ISBN : 9780857294395

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Guide to e-Science by Xiaoyu Yang,Lizhe Wang,Wei Jie Pdf

This guidebook on e-science presents real-world examples of practices and applications, demonstrating how a range of computational technologies and tools can be employed to build essential infrastructures supporting next-generation scientific research. Each chapter provides introductory material on core concepts and principles, as well as descriptions and discussions of relevant e-science methodologies, architectures, tools, systems, services and frameworks. Features: includes contributions from an international selection of preeminent e-science experts and practitioners; discusses use of mainstream grid computing and peer-to-peer grid technology for “open” research and resource sharing in scientific research; presents varied methods for data management in data-intensive research; investigates issues of e-infrastructure interoperability, security, trust and privacy for collaborative research; examines workflow technology for the automation of scientific processes; describes applications of e-science.

Author : Mirjana Ivanović,Bernhard Thalheim,Barbara Catania,Klaus-Dieter Schewe,Mārīte Kirikova,Petr Šaloun,Ajantha Dahanayake,Tania Cerquitelli,Elena Baralis,Pietro Michiardi
Publisher : Springer
Page : 235 pages
File Size : 49,7 Mb
Release : 2016-08-13
Category : Computers
ISBN : 9783319440668

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New Trends in Databases and Information Systems by Mirjana Ivanović,Bernhard Thalheim,Barbara Catania,Klaus-Dieter Schewe,Mārīte Kirikova,Petr Šaloun,Ajantha Dahanayake,Tania Cerquitelli,Elena Baralis,Pietro Michiardi Pdf

This book constitutes the thoroughly refereed short papers, workshops and Doctoral Consortium papers of the 20th East European Conference on Advances in Databases and Information Systems, ADBIS 2016, held in Prague, Czech Republic, in August 2016. The 11 short papers and one historical paper were carefully selected and reviewed from 85 submissions. The rest of papers was selected from reviewing processes of 2 workshops and Doctoral Consortium. The papers are organized in topical sections on ADBIS Short Papers, Third International Workshop on Big Data Applications and Principles (BigDap 2016), Second International Workshop on Data Centered Smart Applications (DCSA 2016) and ADBIS Doctoral Consortium.

Author : Germán Goldszmidt,Schönwälder Jürgen
Publisher : Springer
Page : 722 pages
File Size : 41,6 Mb
Release : 2013-06-05
Category : Computers
ISBN : 9780387356747

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Integrated Network Management VIII by Germán Goldszmidt,Schönwälder Jürgen Pdf

Welcome to 1M 2003, the eighth in a series of the premier international technical conference in this field. As IT management has become mission critical to the economies of the developed world, our technical program has grown in relevance, strength and quality. Over the next few years, leading IT organizations will gradually move from identifying infrastructure problems to providing business services via automated, intelligent management systems. To be successful, these future management systems must provide global scalability, for instance, to support Grid computing and large numbers of pervasive devices. In Grid environments, organizations can pool desktops and servers, dynamically creating a virtual environment with huge processing power, and new management challenges. As the number, type, and criticality of devices connected to the Internet grows, new innovative solutions are required to address this unprecedented scale and management complexity. The growing penetration of technologies, such as WLANs, introduces new management challenges, particularly for performance and security. Management systems must also support the management of business processes and their supporting technology infrastructure as integrated entities. They will need to significantly reduce the amount of adventitious, bootless data thrown at consoles, delivering instead a cogent view of the system state, while leaving the handling of lower level events to self-managed, multifarious systems and devices. There is a new emphasis on "autonomic" computing, building systems that can perform routine tasks without administrator intervention and take prescient actions to rapidly recover from potential software or hardware failures.

Author : Brian Knight,Devin Knight,Jessica M. Moss,Mike Davis,Chris Rock
Publisher : John Wiley & Sons
Page : 921 pages
File Size : 40,6 Mb
Release : 2014-04-17
Category : Computers
ISBN : 9781118850855

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Professional Microsoft SQL Server 2014 Integration Services by Brian Knight,Devin Knight,Jessica M. Moss,Mike Davis,Chris Rock Pdf

Fill the gap between planning and doing with SSIS 2014 The 2014 release of Microsoft's SQL Server Integration Services provides enhancements for managing extraction, transformation, and load operations, plus expanded in-memory capabilities, improved disaster recovery, increased scalability, and much more. The increased functionality will streamline your ETL processes and smooth out your workflow, but the catch is that your workflow must change. New tools come with new best practices, and Professional Microsoft SQL Server 2014 Integration Services will keep you ahead of the curve. SQL Server MVP Brian Knight is the most respected name in the business, and your ultimate guide to navigating the changes to use Microsoft SQL Server Integration Services 2014 to your utmost advantage. Implement new best practices for effective use of SSIS Work through tutorials for hands-on learning of complex techniques Read case studies that illustrate the more advanced concepts Learn directly from the foremost authority on SSIS SQL Server Integration Services is a complex tool, but it's the lifeblood of your work. You need to know it inside out, and you must understand the full potential of its capabilities in order to use it effectively. You need to make sure the right architecture is in place. Professional Microsoft SQL Server 2014 Integration Services is your roadmap to understanding SSIS on a fundamental level, and setting yourself up for success.