Introduction To Real Itsm

Author : Rob England
Publisher : Lulu.com
Page : 126 pages
File Size : 41,8 Mb
Release : 2008-09-10
Category : Business & Economics
ISBN : 9781409223009

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Introduction to Real ITSM by Rob England Pdf

This book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITIL®. This book is not about ITIL. Really. Real ITSM⢠is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ... "[My wife] read the introduction and said it was the first IT book that held her interest past page two" Change Manager, postal service"I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult." Bob GrinsellFor more on Real ITSM (and more samples from the book!) come to the Real ITSM website.

Author : Rob England
Publisher : Two Hills Ltd
Page : 149 pages
File Size : 53,7 Mb
Release : 2009
Category : Business & Economics
ISBN : 9780958296908

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Owning ITIL by Rob England Pdf

Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. "Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover." (British Computer Society)

Author : OGC - Office of Government Commerce
Publisher : The Stationery Office
Page : 256 pages
File Size : 43,6 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 0113310617

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The Official Introduction to the ITIL Service Lifecycle by OGC - Office of Government Commerce Pdf

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Author : Office of Government Commerce,Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 256 pages
File Size : 42,7 Mb
Release : 2010-05-12
Category : Business & Economics
ISBN : 0113311311

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Introduction to the ITIL service lifecycle by Office of Government Commerce,Great Britain. Office of Government Commerce Pdf

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Author : Rob England
Publisher : Lulu.com
Page : 95 pages
File Size : 44,5 Mb
Release : 2009
Category : Configuration management
ISBN : 9780958296915

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The IT Skeptic Looks at CMDB by Rob England Pdf

Author : Van Haren Publishing
Publisher : Van Haren Publishing
Page : 514 pages
File Size : 50,6 Mb
Release : 2007
Category : Business & Economics
ISBN : 908753051X

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IT Service Management by Van Haren Publishing Pdf

Thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library; a guide to specific processes relating to ITIL V3 and Service Management practices; and a guide to all major industry frameworks.

Author : Rob England
Publisher : Lulu.com
Page : 65 pages
File Size : 42,5 Mb
Release : 2011-08-01
Category : Business & Economics
ISBN : 9780958296939

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Basic Service Management by Rob England Pdf

Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

Author : Donna Knapp
Publisher : J. Ross Publishing
Page : 257 pages
File Size : 52,5 Mb
Release : 2010-08-15
Category : Business & Economics
ISBN : 9781604270495

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The ITSM Process Design Guide by Donna Knapp Pdf

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Author : Rob England
Publisher : Lulu.com
Page : 118 pages
File Size : 44,7 Mb
Release : 2011
Category : Electronic
ISBN : 9781409280552

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Working in IT by Rob England Pdf

Author : Daniel McLean
Publisher : IT Governance Ltd
Page : 188 pages
File Size : 52,8 Mb
Release : 2012-01-05
Category : Business & Economics
ISBN : 9781849283182

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The ITSM Iron Triangle by Daniel McLean Pdf

This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs. You will understand: your colleagues and how to obtain their commitment to your objective how to communicate your goals in a way that will enthuse others how to build your own credibility some of the pitfalls to avoid when dealing with leadership, peers and subordinates how to encourage others across the organisation to take ownership of aspects of the process the difference between 'knowledge' and 'solutions' who your clients are and how to ensure they are happy the importance of communicating the 'Why', as well as the 'What' and the 'How' the importance of measuring and communicating your successes!

Author : Kevin J. Smith
Publisher : Outskirts Press
Page : 459 pages
File Size : 42,8 Mb
Release : 2017-03-21
Category : Business & Economics
ISBN : 9780578188973

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The Practical Guide To World-Class IT Service Management by Kevin J. Smith Pdf

This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

Author : Anthony T. Orr,Great Britain. Cabinet Office
Publisher : Unknown
Page : 262 pages
File Size : 40,5 Mb
Release : 2011
Category : Computer industry
ISBN : 0113313098

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Introduction to the ITIL Service Lifecycle by Anthony T. Orr,Great Britain. Cabinet Office Pdf

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Author : Randy A. Steinberg
Publisher : Trafford Publishing
Page : 402 pages
File Size : 49,5 Mb
Release : 2016-09-28
Category : Computers
ISBN : 9781490776552

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High Velocity Itsm by Randy A. Steinberg Pdf

If you read through this book and still dont believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. Agile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly pulling IT in many directions. These modern ways of operating IT to cope with a world of rapid change will not go away. Somehow they need to be pulled together to avoid the chaos. Service Management is the glue needed to hold these all together. There is no IT value for the business until the point a service is received. For this reason, this book is written for IT leaders, managers and practitioners from a Service Management perspective. Having the best development practices, be it Agile, DevOps or others means little if a service is not delivered to the business. When they need it. High Velocity ITSM is about transitioning the IT Organization from traditional waterfall slower service development and support to a service delivery organization operating at high velocity. This book provides practical guidance for: ? Transitioning IT towards high velocity ITSM ? Using Agile and DevOps for rapid service build ? Using Lean IT to operate at high velocity ? Streamlining your ITSM management processes ? Building a Lean IT CSI Program ? Learning and applying modern IT methods and much more!

Author : Stephen Nelson-Smith
Publisher : "O'Reilly Media, Inc."
Page : 308 pages
File Size : 51,7 Mb
Release : 2013-10-11
Category : Computers
ISBN : 9781449372606

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Test-Driven Infrastructure with Chef by Stephen Nelson-Smith Pdf

Since Test-Driven Infrastructure with Chef first appeared in mid-2011, infrastructure testing has begun to flourish in the web ops world. In this revised and expanded edition, author Stephen Nelson-Smith brings you up to date on this rapidly evolving discipline, including the philosophy driving it and a growing array of tools. You’ll get a hands-on introduction to the Chef framework, and a recommended toolchain and workflow for developing your own test-driven production infrastructure. Several exercises and examples throughout the book help you gain experience with Chef and the entire infrastructure-testing ecosystem. Learn how this test-first approach provides increased security, code quality, and peace of mind. Explore the underpinning philosophy that infrastructure can and should be treated as code Become familiar with the MASCOT approach to test-driven infrastructure Understand the basics of test-driven and behavior-driven development for managing change Dive into Chef fundamentals by building an infrastructure with real examples Discover how Chef works with tools such as Virtualbox and Vagrant Get a deeper understanding of Chef by learning Ruby language basics Learn the tools and workflow necessary to conduct unit, integration, and acceptance tests

Author : Troy DuMoulin,Bill Fine,Rodrigo Flores
Publisher : Van Haren
Page : 118 pages
File Size : 48,8 Mb
Release : 2007-02-12
Category : Education
ISBN : 9789087532215

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Defining IT Success Through The Service Catalog by Troy DuMoulin,Bill Fine,Rodrigo Flores Pdf

The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard ‘service products’ enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects