It S Not About Us It S All About Them

Author : Martin Butler
Publisher : Management Books 2000
Page : 374 pages
File Size : 49,8 Mb
Release : 2016-05-24
Category : Business & Economics
ISBN : 1852527617

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It's Not about Us - It's All about Them by Martin Butler Pdf

Martin Butler knows what it takes to succeed when it comes to the modern customer. As an entrepreneur, a marketeer, and more recently author, lecturer and high-end retail consultant, he has worked with many leading names. In this book he distils the essence of a lifetime's work into 50 Steps for true customer excellence. Packed with examples, anecdotes, and quotes from top retailers and businesses around the world, the book will entertain as it will instruct. Butler's knowledge and expertise in this area is well-known. At the end for him, it boils down to one guiding principle: It's Not About Us, It's All About Them! Commerce is going through a period of rapid and fundamental change. To thrive, organisations must find an emotional edge. They must look to be chosen. They must be customer-obsessed. Above all, they must care... This book will show them how

Author : Todd Leader
Publisher : Unknown
Page : 128 pages
File Size : 48,5 Mb
Release : 2016-10
Category : Electronic
ISBN : 0993817335

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It's Not about Us by Todd Leader Pdf

A guide to improving the client experience with the mental health and addiction system across Canada. The book provides practical actions that can be used by both mental health advocates and health administrators to create a system that puts client needs first.

Author : Michael Allen
Publisher : WestBow Press
Page : 96 pages
File Size : 40,5 Mb
Release : 2011-09-01
Category : Religion
ISBN : 9781449733018

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It Is Not About Us by Michael Allen Pdf

As a pastor, Michael Allen realized there was a real need for Bible study material directed toward the maturing Christian. There is a wealth of information dealing with salvation and the first baby steps a newborn Christian takes. Yet, there seems to be a drought of material aimed at those who are attempting to walk in the deeper things of God. This book is for those who truly hunger for a more extensive knowledge of the most high. Do you genuinely want to draw closer to God? Do you want to know him personally and intensely? Then this book is for you. As the world plummets deeper and deeper into the concept of self as the center of all living, this book is an insightful look into the heart of God. If you wholeheartedly desire a greater intimacy with God, this book will provide insights into his character. Do you dare to see God for who he is? Then read this book and immerse yourself in the knowledge of his amazing power, love, and grace.

Author : Perfection Learning Corporation
Publisher : Turtleback
Page : 128 pages
File Size : 49,5 Mb
Release : 2019
Category : Electronic
ISBN : 1663608199

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Last Lecture by Perfection Learning Corporation Pdf

Author : Emily Yellin
Publisher : Simon and Schuster
Page : 355 pages
File Size : 42,5 Mb
Release : 2009-03-24
Category : Business & Economics
ISBN : 9781416594574

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Your Call Is (Not That) Important to Us by Emily Yellin Pdf

Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.

Author : Justin Baldoni
Publisher : HarperCollins
Page : 368 pages
File Size : 51,7 Mb
Release : 2021-04-27
Category : Biography & Autobiography
ISBN : 9780063055612

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Man Enough by Justin Baldoni Pdf

A GRIPPING, FEARLESS EXPLORATION OF MASCULINITY The effects of traditionally defined masculinity have become one of the most prevalent social issues of our time. In this engaging and provocative new book, beloved actor, director, and social activist Justin Baldoni reflects on his own struggles with masculinity. With insight and honesty, he explores a range of difficult, sometimes uncomfortable topics including strength and vulnerability, relationships and marriage, body image, sex and sexuality, racial justice, gender equality, and fatherhood. Writing from experience, Justin invites us to move beyond the scripts we’ve learned since childhood and the roles we are expected to play. He challenges men to be brave enough to be vulnerable, to be strong enough to be sensitive, to be confident enough to listen. Encouraging men to dig deep within themselves, Justin helps us reimagine what it means to be man enough and in the process what it means to be human.

Author : Eric Minton
Publisher : Broadleaf Books
Page : 207 pages
File Size : 40,9 Mb
Release : 2022-05-17
Category : Religion
ISBN : 9781506471921

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It's Not You, It's Everything by Eric Minton Pdf

If we can agree on anything, it's that we are not okay. Our culture is reeling from the ravages of a global pandemic, a precipitous rise in depression and anxiety, suffocating debt, white supremacy, hypercapitalism, and a virulent political animus--to name a few. But what if it's not us? What if it's . . . well, everything? What if trying to conform to a sick culture is actually making us sick? It's Not You, It's Everything is a timely and incisive inquiry into the anxious pursuit of happiness at all costs. Psychotherapist and former pastor Eric Minton claims that the pernicious melding of capitalism and Christianity means a world of competition, perfection, and scarcity disguised as self-help and self-care. Rather than shaming, silencing, or medicating away our disappointment at not having obtained the happiness we were promised, however, Minton posits a radical alternative. In an impertinent, droll, yet pastoral voice, Minton suggests that our "not-okayness" will require rethinking everything we thought we knew about God, depression, the economy, culture, education, technology, and happiness. Our angst--and that of our children and teenagers--is telling us the truth about the kind of world we've created. By naming all the ways we're not okay, we move away from fear and shame and toward love, and trust, and trustworthiness. We'll need nothing less than hip-hop, Mr. Rogers, liberation theology, and Jesus to get us there. But on the other side of our pain is a radical "okayness" that might just set us free.

Author : Calvin Olson
Publisher : Author House
Page : 113 pages
File Size : 42,7 Mb
Release : 2014-03
Category : Family & Relationships
ISBN : 9781491872949

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Why is this just happening to us?.... It?s not!!! by Calvin Olson Pdf

Please join Calvin as he brings you along the journey he and his family took. Calvin greatly values his family's privacy and feelings and states so in his book. You will find, the book is not about him or his family, it's about YOU! Calvin and his family's experience was bad enough that he decided it was time to do something good with it. He has written this book in the hopes that he can help even just one family get through their troubles. You will find a tremendous amount of facts and solutions from his experience. Calvin has even put an e mail address in the book for those who are extremely desperate to talk to someone who has been where they are. And, now, we invite you to join Calvin and his family on their incredible journey that will help you and your family get through these trying times. Good luck to you and use the experience that Calvin is sharing with you.

Author : Ryan Whitaker Smith,Dan Wilt
Publisher : Brazos Press
Page : 277 pages
File Size : 46,9 Mb
Release : 2022-02-08
Category : Religion
ISBN : 9781493435319

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Sheltering Mercy by Ryan Whitaker Smith,Dan Wilt Pdf

Sheltering Mercy helps us rediscover the rich treasures of the Psalms--through free-verse prayer renderings of their poems and hymns--as a guide to personal devotion and meditation. The church has always used the Psalms as part of its prayer life, and they have inspired countless other prayers. This book contains 75 prayers drawn from Psalms 1-75, providing lyrical sketches of what authors Ryan Smith and Dan Wilt have seen, heard, and felt while sojourning in the Psalms. While each prayer corresponds to a particular psalm and touches on its themes and ideas, it is not a new translation of the Psalms or an attempt to modernize or contextualize their content or language. Rather, the prayers are responses to the Psalms written in harmony with Scripture. These prayers help us quiet our hearts before God and welcome us into a safe place amid the storms of life. This artful, poetic, and classic devotional book features compelling custom illustrations and beautiful hardcover binding, offering a fresh way to reflect on and pray the Psalms.

Author : Tim Nash
Publisher : Lulu.com
Page : 260 pages
File Size : 53,8 Mb
Release : 2016-05-11
Category : Sports & Recreation
ISBN : 9781483451534

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ItÕs Not the Glory: The Remarkable First Thirty Years of US WomenÕs Soccer by Tim Nash Pdf

Contains anecdotes from observations and interviews with nearly 50 players and coaches from every generation of the U.S. Women's National Soccer Team. Players mentioned include April Heinrichs, Michelle Akers, Carla Overbeck, Mia Hamm, Julie Foudy, Kristine Lilly, Christie Rampone, Abby Wambach, Alex Morgan, Carli Lloyd.

Author : Adam E. Miglio,Caryn A. Reeder,Joshua T. Walton,Kenneth C. Way
Publisher : Wipf and Stock Publishers
Page : 447 pages
File Size : 44,7 Mb
Release : 2020-10-02
Category : Religion
ISBN : 9781532693731

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For Us, but Not to Us by Adam E. Miglio,Caryn A. Reeder,Joshua T. Walton,Kenneth C. Way Pdf

John H. Walton is a significant voice in Old Testament studies, who has influenced many scholars in this field as well as others. This volume is an acknowledgment from his students of Walton's role as a teacher, scholar, and mentor. Each essay is offered by scholars (and former students) working in a range of fields--from Old and New Testament studies to archaeology and theology. They are offered as a testimony and tribute to Walton's prolific career."

Author : L.D. den Boer
Publisher : FriesenPress
Page : 135 pages
File Size : 49,5 Mb
Release : 2019-08-27
Category : Science
ISBN : 9781525550188

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It's The Sun, Not Us by L.D. den Boer Pdf

Earth’s climate is changing—it always has and always will. The cause may be debated, but “man-made global warming” has become the accepted narrative and “Big Oil” the popular villain. Anyone daring to challenge this “consensus” is attacked: smeared, demonized as a “denier,” even threatened. Researchers who refuse to toe the line are discredited, dismissed as incompetent, and blacklisted, regardless of their expertise, experience, or credentials. This is not how science is conducted. But not everyone can be silenced. The author of this book is not incompetent. Nor was he paid to write it. He’s just someone who cares about the truth: a scientist, with a broad understanding of how Earth’s climate works and how it has changed over time. His book is divided into two parts: science and ideology. The first part explains (in language laypersons can understand) how the Sun, cosmic rays, and other natural factors control Earth’s climate, and why carbon dioxide is virtually irrelevant. The second part exposes and refutes the green ideology of “man-made global warming,” revealing the economic damage it causes. It may be short, but it’s well researched, packed with information, and an enjoyable, rewarding read.

Author : Anonim
Publisher : Unknown
Page : 634 pages
File Size : 49,9 Mb
Release : 1893
Category : Technology
ISBN : UOM:39015053258730

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English Mechanic and Mirror of Science and Art by Anonim Pdf

Author : Alexander Roberts,Sir James Donaldson,Arthur Cleveland Coxe,Allan Menzies
Publisher : Unknown
Page : 614 pages
File Size : 40,5 Mb
Release : 1886
Category : Fathers of the church
ISBN : UGA:32108002589177

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The Ante-Nicene Fathers: Lactantius, [etc.], Apostolic teaching and constitutions, Homily, and Liturgies by Alexander Roberts,Sir James Donaldson,Arthur Cleveland Coxe,Allan Menzies Pdf

Author : Anonim
Publisher : Unknown
Page : 840 pages
File Size : 48,6 Mb
Release : 1873
Category : Press
ISBN : COLUMBIA:CU08520313

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Public Opinion by Anonim Pdf